Staff there was very flexible and us the original floor. We had five years ago. They did an…read moreoutstanding job on installing the floors. They were very thoughtful of taking off shoes before coming in the house

Had hardsurface flooring installed as well as a kitchen update. The crews were outstanding all the…read moreway around and the oversight and follow up by Rockwall Flooring was very professional and courteous. We would use them again without question.

From Bad Work to Legal Threats in 24 Hours -- My Experience with Integris…read more We hired Integris Property Services to complete a clearly defined list of repairs and improvements to a property including trim and paint work around doors and baseboards. Our realtor who helped us mediate said that this was "the worst workmanship and customer service I have encountered in nearly 30 years in the residential construction and real estate industries." The trim pieces were miscut and mismatched, with large gaps, protruding nails, unfilled nail holes, sloppy caulk joints, and poorly executed texture work. Despite providing clearly labeled cans of matching paint, the wrong colors were used. They spilled paint on floors and brand-new carpet -- even after I specifically asked them to protect it and supplied them with a large roll of painter's plastic sheeting. Over the course of 8 days, Integris sent three different workers -- all of whom provided sub-par work. The third, whom owner Travis Williams described as his "best guy," did no better than the first two. After two walkthroughs with Mr. Williams, it was clear that Integris lacked both the competence and the care to complete the project. I asked them not to return and hired another contractor to correct their mistakes which cost us an additional $2,400--directly caused by Integris' poor workmanship and property damage. The way they handled payment and dispute resolution was equally troubling. THE DAY AFTER sending their "discounted" $900 invoice, Integris began contacting me about nonpayment. Despite my explaining that I was gathering documentation for a legal and legitimate dispute -- and reminding them that homeowners have 30 days to pay a contractor -- they sent multiple legal threats on consecutive days. As soon as it became clear I intended to dispute the charges, they issued a legal notice stating they would place a lien on my home within 10 days. After I responded with a reasonable and lawful dispute timeline, they replied that they would proceed with the lien anyway. All of this occurred within a week of the invoice being sent. In one of their first legal notices, they even stated they would be "amenable to an independent contractor to address deficiencies provided that we submit a substantiated invoice." At the end of all our communication, I paid their invoice to avoid unnecessary legal issues. We submitted a detailed letter outlining all the damage to our home, supported by photos and the invoice from the replacement contractor. At that point all communication on their end stopped. Instead of efforts toward resolution they claimed to be amenable to, we received complete radio silence. This created a bizarre experience: Travis Williams presented himself as personable, helpful, and willing to "move mountains" to address problems -- yet nothing was actually fixed, much was made worse, and at the same time we were receiving threatening legal letters from his company. From my experience, Integris Property Services delivers shoddy work, fails to take responsibility, and resorts to intimidation rather than resolution. I would not recommend them for any job, under any circumstances. Below are all examples of "finished" work. All the blue tape is what we had marked for them to fix.

We were looking for a contractor we could truly trust, and we found that with Integris Property…read moreServices. From start to finish, we were consistently impressed by their professionalism and dedication. Integris Property Services has earned our business for all of our projects.

I bought my granite here for my New house in July. They get…read moretwo stars instead of 1 because the rest of the house granite looks good. I believe they installed stained granite, and won't admit it or offer a believable explanation. There is clearly an orange stain at the sink. The rest of the granite does not have this stain anywhere else. When I let them know, they told me it was supposed to be like that. And they offered no other response, not more pictures of it elsewhere, not a name of the granite, nothing. Make sure you look over each piece carefully before installing. The stain is along the side of the sink. It wouldn't be so bad except the granite is white and grey, so I'll have to look at this the rest of my life thanks to this place.

The piece I selected had some specs of tan in it which I specifically wanted and was why it was…read moreselected. I was assured they could cut it so the tan would appear. As they were bringing the piece into the house, I noticed that the cut had no tan specs appearing anywhere. Upon calling, my customer service contact immediately, I was informed there was a hair line crack (in transit) and they had to cut with the area that was good. The piece was now done with no phone call of the issue, they offered no compensation on the cost. Was told that they could return it and I could pick something else out. All it took was a simple phone call to alert the customer to the issue. Instead, they came, made the cut and I had to make the phone call about the issue. Not GOOD BUSINESS PRACTICE in any shape or form. Be extremely careful, get everything in writing and go over it twice and check the stone before they make a single cut or you will end up like me with a piece you didn't order. The men who delivered the stone were the professional in the case.

So thankful that Ace Hardware referred me to Gracy Cabinets. Rodger, the owner was too kind…read moreproviding me with the specific hinge that I had searched all over town for.

We had an amazing experience working with Garrett and Gracy Cabinets. Communication, design and…read moreworkmanship were all top notch. We were able to customize exactly what we wanted. Garrett helped us finalize our design and answered all of our many questions. Delivered and installed everything on time. Couldn't be happier with our new kitchen!!

I recently was doing a home rehab in East Plano and needed to get some existing laminate and…read morecarpets taken out and replaced with something nicer. I did a huge amount of homework and had 3 different and well recommended flooring companies come out to assess the situation and give me their quotes. All 3 were knowledgable and could have done a solid job on this work, but Ted stood out among them as particularly capable and experienced (not just an age thing, but the way he talked about the work). Of the 3 companies who came, 1 of them didn't even mention leveling or prep work, 1 of them mentioned it but said he didn't know what the house would need, and only Ted was specific about it off the bat and pointed to one area that he could eyeball as needing additional prep. I could barely see what he was talking about when I looked closely but it was just obvious to him. He was also the only one who thought to talk to me in advance about different options for where the floors and baseboards meet. I'm not sure what the other companies would have done or were assuming, but Ted took ample time to talk through running the floor directly to the baseboards versus using stained quarter round, and mentioned that if the thickness changes and the baseboards have to move lower, painting will be required to touch up above them. Ultimately Ted's vision for the project spanned end-to-end and I felt very comfortable that he was telling me everything I needed to know. Ted also made the process very easy for me. No black box of "let me take this back to my office and send you an estimate a week later." Ted knows his stuff and was able to calculate the cost for me before he even left, though he did send me a formal quote after. In fact, he sent me 3 formal quotes, since I decided to explore porcelain tile, LVP, and engineered wood to see how all 3 prices compared across all 3 companies I spoke with. In the end, all the prices were pretty close to each other. I get the sense that none of the good flooring companies around here are pretty much in line with their rates and how they charge (that is, around the same material/labor costs and trying to make a little profit without being greedy). So of course I went with Ted given how well our conversation and follow-up calls went, and he did not disappoint. The finished product turned out great. We went with LVP (luxury vinyl plank) in the whole house (except bathrooms) and Ted and his guys made it look awesome. Oh, and they finished 1 or 2 days ahead of schedule. Couldn't have asked for better work!

Recently had a great experience with Ted's Floor and Decor. Tom was amazing and did a great job of…read moremeasuring the floors of all three bedrooms. Super friendly and professional. He helped us select the Mohawk brand carpeting for all three bedrooms. The guy and his wife who installed it also did an amazing job. They were here for over 7 hours and helped move our furniture out of the rooms and also move back following the install. The carpet looks amazing and we opted in to the plush memory foam padding which adds a more luxurious feel in all the bedrooms. Also, the quality of the carpet is exceptional and super easy to clean out stains simply with some warm water. The pricing and value was great. Very reasonably priced and no surprise fees or surcharges. Strongly recommend Ted's for all your flooring needs!

Wylie floors redid a bathroom for me and wood floors in 2 bedrooms. They are very reasonable, had a…read moregood selection of materials. We already have wood in most of the house and they were able to buy and install the same floors in the 2 bedrooms. It looks so nice. They were friendly and easy to work with and did the entire project in about 2 weeks.

Wylie Carpet & Tile did a great job on my vinyl plank floors and baseboards. I thought the price…read morewas fair, too. I'd buy from them again.

We renovated our entire house! TOmmy's Qaulity Home Repair got us right!! We love the new look. The…read morenew bathroom turned out beautiful.

We've called on Tommy's Quality Home Repair for a number of projects over the past two years, and…read morewe have always been very pleased. We have an older home which can be challenging at times, and Tommy has shown the patience, skill, and depth of understanding required for complex projects. After the big storms in 2024 he repaired/restored/rebuilt damaged roofing, siding, and balcony, resolving numerous long standing problems.

Awesome awesome awesome!!!! Dylan put lights on a 4000 square-foot house and also a wreath at one…read moreof the points. It looks great. Both of my neighbors saw the lights and also got their lights done from him. He's a nice guy and also they fixed a broken breaker on our pool equipment to.