Wow! What a great company to work with. We had a water heater fail while our house was on the market, resulting in water damage, drywall repairs, painting, flooring work, and more. Jamie and the PK team worked incredibly hard to get our master bedroom restored (quickly) and the affected areas repaired--honestly, better than they were before. What impressed us most was how much they genuinely cared about us as customers. They communicated well, took pride in their work, and made a stressful situation much easier to navigate. It's unfortunate that we're moving, because I would absolutely hire them again for future projects. Do yourself a favor and give this company a call--you won't be disappointed! read more

I had all my carpet and tile removed and replaced with laminate flooring throughout the entire house, including closets. Also had them paint the entire inside (floors, ceilings, trim, doors). I highly recommend them. The whole crew were great workers. Everything was covered and taken care of. When they were done, there was no clean up. Breaking up tile creates a lot of dust and I expected the worst and there was hardly any dust around. You will not be disappointed. read more

PK Floors Plus - Flooring Near Me - Rockwall, Texas

Carpeting- Great job and professional! I am moving and will certainly use Patrick for my next job which is walls flooring and lighting and that is the best thing you can say about a company is I will use them again. read more

PK Floors Plus - Flooring Near Me - Rockwall, Texas

PK Floors Plus for the win! We had damage to our wood floors up against the patio door from the rain...they were able order replacement wood pieces and rip out/replace about 20 sq feet of wood as well as fix outside the door to keep rain from coming in again. Quote was very reasonable & better than another company but most of all the customer service was exceptional. The team did a fabulous job & the repair looks seamless. They not only do flooring, but all kids of remodeling. We will definitely be calling them for our next project. (1st 2 pics are before...it's hard to tell but there were actually 2 holes near the transom piece. 3rd pic is after) read more

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The entire team at PK was a delight to work with on the improvements to our home flooring. Patrick took great care in walking our home and preparing a quote along with Jayden in the showroom giving us options to choose from. Richard who ran point on the installation project and all the finish details was very thorough and professional. Jose the tile installer did a fantastic job, didn't take any shortcuts and even went above and beyond to ensure the laundry room was returned to its proper state. And lastly, Auerio and his crew installing the carpet took care of all the large furniture moving it and returning it after the job was complete. Highly recommend PK !!! read more

QUALITY, PROFESSIONAL, COMMUNICATIVE, and VALUE would be used to describe my experience with PK Floors. I originally went to PK Floors Plus in Rockwall a year ago when I bought my house for a quote. Unfortunately, I couldn't get my floors done at that time because I needed to do one other big repair so I waited. Fast forward to about 3 months ago when I started looking at floors again. I got multiple quotes and kept trying to find flooring but nothing really felt right and perfect. I decided to go into PK and revisit my quote there. I cannot praise them enough for the EXCEPTIONAL customer service. The ladies up front pulled my previous stats, helped me pick out a floor (that I loved and it was super quick) and treated me so well considering I never bought anything the first time I went in. They never once treated me like I was not worth their time which some businesses do if you didn't buy anything. From that point I picked the floor I loved and they did a refreshed quote it took about 3 weeks and here I am with the most GORGEOUS floors. Angie worked with me on the details prior to the installation and kept me up to date and answered all my questions. Martin was the project lead over my installation and he checked in often always making sure everything was right and completed to my satisfaction. Installation was SO QUICK! I had an entire house full of carpet and they had it out and installing some of the floor in one day! They worked all day and cleaned up so well after the first day! I was really impressed how the crew cleaned up. I was able to come in and go straight to bed without needing to clean up. The next day installation continued (oh, they always arrived on time when they said they would too) and they pretty much had everything done the second day. Once again, they cleaned up very well. I will say ripping out tons of carpet and installing LVP does make quite a bit of dust. So, what happens next? Martin calls and says he is sending over someone to come clean!! The woman was very nice and mopped all the floors and wiped down all the surfaces in my home to get the dust off. This was a welcome surprise and really helped to make the whole process so easy. Nothing worse than having to clean up after work, and I didn't have to. The construction trash was picked up, COMPLETELY, the next day from the front yard (I've had debris left before and there was NOTHING left). The way they clean up is just amazing. Installers also put all my furniture back after install (forgot to mention that). The Plummer came as scheduled and did his thing efficiently, and then the painter came and took care of painting the trim. Multiple quotes I got did NOT include this! They all said they would install quarter round but there was no painting to match the trim. PK's quote included all that other quotes didn't, and I ended up getting the kitchen done as well (not in the other quotes) all for a price that was ultimately less than the competition. Factor in their professionalism and the fact I felt I could TRUST their work and they would do things right (something I didn't quite feel with others) it made purchasing these floors the best thing I've done since moving in. I wouldn't hesitate to recommend them to others and I will definitely be contacting them again when I want to make improvements to my kitchen. 100% give PK Floors a chance for your project because you won't be disappointed. read more

PK Floors Plus - Living room - Flooring Near Me - Rockwall, Texas

Swayed by all the positive reviews we went with PK Floors Plus off Ridge Road in Rockwall for our Master Bathroom remodel. Be VERY careful and although the price may seem reasonable, you will pay more in the long run. I provided a breakdown of our signed agreement/price. I have also provided an unprofessional breakdown of the timeline provided to us by Cesar. The picture is where we stand today, on 11/17. The complete lack of communication from Cesar is beyond unprofessional. No clue what was happening on a day-to-day basis, who would be here and the hours they would start. Sometimes they'd show before 8am, sometimes after 10am and sometimes not at all. The workers themselves are skilled, and very thoughtful about the home in general when it comes to cleaning up. But there was/is a language barrier which at times made things tricky. As nice as the workers are, it became obvious very quickly, that Enrique who came now and again to look over the job knew how to use the epoxy grout product, but the actual workers doing the work did not. They also used white caulk where they should have used tan. Text from Cesar said they would fix this. Again, still waiting with no communication on actually when. The kicker, and final straw was on the 11/15 my husband receives a text from Cesar saying the "electrical would be tomorrow and they are checking on drywall but had some bad news of the LVP flooring. Item was discontinued. But they never told us. They gave us delivery of early November. And now they are telling us it was discontinued; I have some alternatives." Of course, being informed the flooring wasn't even expected to arrive until early November via this text was also the first we had heard. I hit the roof. Husband asked him to tally to date. It's the 17th and no electrical folks have come, no tilers have come to fix the issue, no additional communications from Cesar accept after we called again about the tally and now we're supposedly waiting on the plumbers numbers before this can be delivered. We paid 75% already (~14K) , so I'm sure the issue is not wanting to give us money back. We have VERY little faith any of this will be resolved by the folks at PK Flooring Plus off Ridge in Rockwall and are already seeking out alternatives. We felt the need to post this to share what was once our dream of a luxurious master bathroom turning into one of the worst decisions we have made for this home. Think twice, and maybe a third time before going this direction. From: Cesar F Sent: Wednesday, November 1, 2023 3:14 PM To: John A Subject: PK Floors updated install schedule Here' the schedule 11/2-11-3 Plumber arriving 11/2 early afternoon 11/4 electrical 11/6 tile install starts 3 maybe 4 days 11/10? LVP install TBD 11/13 drywall repair TBD thank you Cesar read more

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PK Floors handled our project seamlessly. Cesar was our project manager and he oversaw the custom buildouts with lighting that we needed. We provided an inspiration picture and he and the PK team brought it to life. We will use them our future flooring work as they were priced reasonably and their work was spectacular. read more

We just had our home beautified by PK Floors Plus Rockwall. We had manufactured hardwood installed in the living room, dining room,kitchen and hallway. The whole process was painless and so worthwhile. Highly recommend! read more

Patrick and the rest of the crew at PK Floors were an amazing set of partners. After getting weeks of run-around from our first contractor, a happenstance meeting with Patrick at a doctor's office led us to PK. They took the reins and helped us with everything from navigating the insurance process, to electing of our replacement flooring and paint, and scheduling crews on site to perform the work. I won't say there weren't hiccups along the way, but PK provided excellent customer service and went to great lengths to ensure my wife and I were happy with the results (which we are). I would recommend them to anyone with a renovation or, in our case, restoration, project and we will definitely be reaching out to them for any future needs. read more

When we began our search for a flooring company we were committed to doing business with a locally owned company. Throughout the entire process Karen and Paulo made sure the installation was top notch. Every concern was handled immediately and the installation and the flooring exceeded our expectation. read more

Minus a couple of hiccups in the beginning, I would only recommend PK Flooring. I did my homework and checked with their competitors. PK's price was fair, actually beating a few other quotes, their product superior, and their installation team professional. PK and their team worked around my schedule, installing my floors during a time when I would be gone & my dogs in boarding. His staff were on sight everyday and left in accordance with my requests so as not to disturb my neighbors. How do I know...:because home security system let me check in The installers cleaned up superbly, leaving no mess to be dealt with when I returned home. Follow calls from Jayden to confirm all was my to liking was much appreciated. And her ability and knowledge of flooring products they had to offer helped me eliminate options quickly, so I quickly was able to decide on a few colors. Taking home a huge sample sheet versus a little 3x5 square sample (which is what all the competitors provided) was so helpful in confirming my choice. My floors are perfect! And now.....PK will be my first choice for my next project: updating the bathrooms!!!! read more

PK Floors Plus - a fireplace in a living room - Flooring Near Me - Rockwall, Texas

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We had hardwood floors installed in several rooms plus a set of stairs. We couldn't be happier with the way they turned out. PK Floors has top notch people that are great at what they do and are very easy to work with. I wouldn't hesitate to use them again. read more

The plus in pk floors is legit. They did an amazing job on our new bathroom! Estimate was accurate and the work was done as promised. It came out amazing. We have used them for many projects over the last several years and will continue to do so!! read more

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I cannot say enough positive things about PK floors. They did an amazing job with the tile and wall behind our stove top. It looks absolutely amazing (pic before final touch up below). Easy to work with, flexible, good value and delivered as promised in a timely fashion. It was a difficult situation as they had to remove/repair previous work that had been poorly done by another contractor and they handled it professionally. They do far more than just floors and I would recommend them for ANY work or remodel needed. Thanks again Patrick for the beautiful kitchen! read more

PK Floors Plus - just prior to final touch ups - Flooring Near Me - Rockwall, Texas

Love our new floors! Jose and Kevin did an awesome job! Our air conditioner went out in 104° Texas weather! I told them we could wait till the AC was replaced, but they wanted to continue. It was 92° in the house but they kept steadily working. They were on time and always cleaned up after themselves at the end of the day. We can't say enough good things about the crew from PK Floors. We got 3 estimates which were all similar, but we had a high pressure salesman from Costco that we turned down. And we love our new luxury vinyl floor. It's so much easier to care for than our hardwoods and carpet! read more

We have used PK Floors for a couple of hardwood floor repairs. They are professional, responsive and local. We would not hesitate to use them again and would recommend to anyone in need of flooring assistance. read more

We purchased 1950 Sq Ft of laminated woods, in 1 1/2 years time the stuff cracked open, Split open, & Warped. I tried calling for a warranty but no one from their office took initiative to get some one here to see it, it was front desk (Jacob), who stated it was installed right, however, since there's no ROT it's not their fault that this lumber is so BAD! It's now 2.5 yrs old and looks like it's 15 yrs old like what we tore out! Double edge sword, their ONLY Warranty is against ROT, nothing about bad lumber, not treated properly because "It Cost Too Much" and would price them out of the market! DO NOT spend your money here read more

Our project was done on time and with professional installers. They really knew what they were doing. The material we picked out was outstanding and looks wonderful. The workers were all very friendly and were serious about getting their job done. The floor looks wonderful and I am very pleased. I can't imagine anyone else doing a better job. It just makes me think of doing another project.......... read more

Patrick and his crew replaced our carpet with hard woods and did a flawless job!! Clean, efficient, great attitudes!! The results are spectacular! We can't recommend them highly enough!! Shay Cronin read more

They did a Great job in my house! Carpet, Tile and luxury vinyl... thank you Candace and PK staff. Even came back 2 months later to change some trim for me at no charge... great team! read more

PK Floors Plus - a bathroom with a bathtub and shower - Flooring Near Me - Rockwall, Texas

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Another superior experience with PK Floors. They recently completed a third project in my home. All of their work is beyond reproach. Flooring, plumbing, tiling floors & showers. I will use them again whenever I can. read more

Impossibly hard trying to get them to come out and repair an issue with the floor once it's installed. It took multiple times trying to get them to come out and repair an issue with our floor. And they had to come twice since the first time they didn't fix it correctly. Then they damaged our new baseboards when fixing the floor and after, again multiple emails, of trying to get them to fithe baseboards that they damaged, I gave up. They are quick to respond when you want something down, but once the project is complete good luck if you have any issues. And we still have spots that don't feel correct on our floors. Super disappointed with this company. read more

I started working with PK floors at the beginning of this year. Their team is knowledgeable in all their products and so easy to work with. I had decided to do vinyl as it was cheaper and still beautiful, but they knew I really wanted wood look tile so luckily they suggested to just get my measurements and a quote for both. I am so thankful I did. Once we got a quote we realized the tile was only a little bit more and in the grand scheme of things would be worth it. We decided to wait a few months to sign so we could save a little more. Candace was so sweet kept us informed of price changes and inventory changes so that when we had the money saved we knew exactly what the cost and time until install would be. Once we paid, it was about a week wait to schedule (they wanted to have all the materials so they didn't start and have to have a delay) and then Martin worked around my schedule to get them started soon. Enrique's team came on time every day and has been nothing but professional and efficient. I can't believe how much they got done in a day. They also paid CLOSE attention to try to control the dust from getting everywhere and have been careful with our furniture. They told us a week to finish but they finished a day early! This whole experience has been so smooth and amazing. I would work with everyone I have come in contact with at PK floors again. If you're not sure who to go with I definitely recommend PK Floors!!! read more

We did an entire kitchen remodel and were looking to put in Cambria countertops and backsplash. After getting bids from several companies, we chose PK Floors. Working with Candice, Sheila, and Patrick made the process seamless. They were very professional and responsive to any questions or concerns. We had an unsightly chip in one of the pieces, which was promptly taken care of without hesitation. Our kitchen looks absolutely beautiful and we are so pleased with their work. We highly recommend Pk Floors and are planning to use them for our bathroom remodels soon. Laura and Joe read more

My original review was intended for Floor USA in Wylie, TX which is a different owner. Somehow my review was connected to PK's Floor USA. I think both locations were owned by the same person in the past. The owner of PK's Floor USA contacted me about my review and has even done his best to get my money refunded from the owner of the Wylie location. read more

On time for our estimate and our repairs. Very professional approach to customer service. The installer did an excellent job using our hardwood planks to replace water damaged boards. Did a nice job of cleaning up afterwards. Would not hesitate to use again or recommend to anyone else. read more

Horrible customer service by Patrick, the owner! I ordered 28 pieces of 6x6 tile thru his wife, I explained to her I only needed 28 pieces and NOT 28 SF, she marked out SF and wrote pcs on the order form. They order 28 SF of the tile and said I had to take it all and pay for it all or none at all. I tried to explain to him that it was not my fault but his employees fault but he wouldn't listen and said for me to go get the tile in Dallas myself. I will never do business with PK floors again and hope you won't either. Apparently at PK the customer comes last...... read more

Great service by Patrick! Redid a master bathroom, was very helpful putting together color combinations in their very nice storeroom, helped us stay within budget, and project was completed in just a couple weeks! Called to have a small part of the frameless shower resealed, and that was done promptly as well! Will definitely use again! read more

We had put off refinishing our hardwood floors for years, because we had been burned by another company, but I could not have been more pleased with PK's Floor. Patrick (and his charming mother) were a pleasure from the start. There was no high pressure selling and no pushing for one product over another. What impressed me even more was David and his crew of refinishers. David took the time to show me different finishes and explain the nuances of each. His crew was very careful with my appliances and built in cabinetry. Except for a short lunch break, they never stopped working. They arrived when they promised and worked diligently all day long. They were tremendously polite and accommodating to us. I've already recommended PK's to one of my neighbors and I intend to recommend them to other friends as well. When you make an investment like this you want to be sure it's worth the money. Although I'm not one to blindly recommend products and service, I can tell you the floors I got back were worth every penny. read more

After looking for several months, we finally found a tile that we both liked thru PK Floors Plus. Tile was to be installed in our kitchen and half bath, work to start on Monday, 9/26/2022, team to arrive between 9-10AM. We discussed the dates with Angie, their installation coordinator, several times. On 9/26, no one arrived. We called Angie and was told she would get back to us. She later called apologizing about a "large delivery" coming in that day, and that was why the installers did not show up. This made absolutely no sense to us, but was told the team would arrive Tuesday, 9/27. On Tuesday, several people showed up bringing in supplies and setting up, and then there was only one person. We called Angie again, asking where did everyone go? They had already missed a day, and to us, they should be doing whatever is necessary to make up for that day. That afternoon, a second person arrived. Thursday, 9/29 after 10, no one arrives, and no call from PK Floors. We called Angie, who again didn't have a clue to what was going on. She said she would get back to us. About an hour later, the owner, Patrick Kelly phoned. He too apologized and said a team would be over that afternoon, and he would be over as well. Patrick came with the new team, and instead of addressing how our project was being mishandled, he chose to deflect, and asked, "Do you like the floors?" and started talking about his wonderful staff, and the people weren't showing up because they were sick. I told him, we were told the first no show was due to a delivery issue. So, which story was true? The last team completed all except the transition boards. We were told that would be completed on Friday, 9/30 or Monday 10/3- this did not happen, and no one called to explain why not. On Wed 10/5, we called the Patrick to let him know boards still not installed. Did not hear from him, but later that day someone did come by with boards that were either too short or the colors did not match existing wood. We gave him a sample of the existing wood, so they could do a better match job. Not knowing who to reach out to, on October 11th, we emailed Craig, he was the person who did the measurements and pricing. We explained to him the status of our install and frustrations. The boards were installed the next day. The installer did a beautiful job in matching the wood, and the fit is perfect. We are very pleased with the end results and finally have closure, but what we went thru was crazy. There was a total lack of oversight and communication. It took almost 2 weeks to get our floors completed instead of the 4 days quoted. In addition to this, I haven't even detailed what the store front employees did BEFORE we signed the contract. This is when my husband suggested we start looking elsewhere, but I chose to overlook them for the floors. I went against everything I believed in because I wanted these floors. I will never do that again. For those that did their part, thank you, but we will never use PK Floors Plus again. The one star is for mismanagement, not the product. read more

PK's Floor USA is a wonderful company with extremely professional installers! We just had their crew conduct a major floor overhaul which consisted of removal of a floating vinyl plank flooring and the removal of all ceramic floor tiles in our main living, kitchen, and hallway areas. PK's Flooring crew installed our new wood floors and they look absolutely exceptional! The crew took special care to install plastic around all areas and taped it off to prevent an abundance of dust. PK's Floors are Top Notch and I would highly recommend them without question!! Quality care and Customer Service is what sets PK's apart from the others. David Garza read more

Great place. Patrick and Candice couldn't have been more helpful. We did a major flooring job and remodeled the kitchen and bathrooms. Everything went according to schedule and came out better then we dreamed. They're both very professional and fun to work with. Their subcontractors were very professional and on time. Gary Anderson read more

Patrick and Candice are both class acts and very down-to-earth. Patrick's crews have installed wood, carpet, and tile in our home and we could not be more impressed. Their professionalism and craftsmanship are top class. You won't be disappointed! read more

Nice job by PK's Floor in recent laminate and vinyl install in my home. A solid install team completed the entire job in one day; they were friendly and professional. Recommend you give PK's Floor a try. read more

Patrick has helped me with several tile projects over the years. He has consistently bent over backwards to accommodate my needs. I'd highly recommend Patrick and his team at PK's Floor USA! read more

This is a company I will never recommend or go back to. We bought some carpet from them about two years ago and the carpet is showing some horrible track marks from walking on it. We called PKs Floor to have them look at the floor and talk about our warranty. Well they will not honor the warranty because of a technicality they did not inform us about. Just a fair warning to all who buy from them you do not have a warranty on your carpet no matter what they sell you. read more

After consulting with a local home improvement store for an estimate on carpet/tile installation, we decided to check with PK's Floor USA after seeing some great reviews. Honestly our expectations were that it would cost us much more and would not fall within our price range. When we met with Candice and Patrick we were shocked to find out how competitive their prices were and in fact we felt we got a much better deal. With the holidays rapidly approaching, we were prepared to hear that the work wouldn't be done until after the first of the year. The tile was installed the following weekend and the carpet the Tuesday after that!!! Eleven days total from our consultation to having the job completely finished! Everything was on schedule and the crews were professional and did a beautiful job!! The foreman even called a couple of times to see how everything was going. We have had some very bad experiences with customer service over this past year, but this renewed our faith that some business owners really value their customers and work hard to keep a good reputation. Patrick and Candice were incredible to work with! Next time we have flooring projects we will not waste our time with anyone else. We give PK's Floor USA the highest recommendation! Don't waste your time with anyone else!! read more