Just Awful!! I have been a customer for about 3 months, faithfully getting fills every two weeks. I thought Tran (the owner) was great, and also loved talking to him about Bonsai trees, and was planning on buying one from him. This man WENT BESERK last night. I had a fill done last week by a new tech (first day on the job). I asked how she was hired (do they give you a test etc.) purely out of curiosity. She was very nice and said there was not a test or references. Fine. I really thought my nails looked uneven and thick, but was just going to suck it up and have Tran do them next time. I had to go back THREE times within five days though (I called each time and was rushed off the phone with "come in and we will fix"), as the gel polish continually lifted off of some of my nails. When I went back I was made to feel as if I was trying to get something for nothing as they were very defensive, never apologized, and would just grab my hand and fix the nails with the polish problems. The first time I went back (the day after the fill) I PAID and tipped like an idiot because I felt bad that the woman was new, and she didn't charge much to file down my nails. While getting my nails fixed I asked her what they were discussing as I don't speak Vietnamese. She said Tran said I had already made my decision (?) last night and this was my problem. I can only assume because I paid and left before the nail polish chipped off hours later, that I had somehow signed off on the work? BTW, I was told something different each time I went back, that it was the "air" (?) that messed up my nails, that it was "the light machine" (which they were still using on me and others) and when I asked if perhaps the polish was old they just said no. The gel polish normally lasts about 3 weeks, not 3 hours. Anyhow, last night culminated in them insinuating I was doing something to my nails and I just said forget it and left. I called Tran on my way home to tell him how disappointed I was. He said the new lady does a bad job and she shouldn't have told me they were talking about me (I actually feel sorry for her working for this guy), to come back and we would all 3 speak face to face/ clear things up/ and he would repaint my thumb nail that had chipped off. It was really the last thing I felt like doing as I had already left and was going to find a new salon at this point, but just wanted to clear this all up and move forward. Little did I know what was coming! I go back, sit down and ask Tran where the other gal is. He says he did not just tell me that we were going to talk, then leaned over the table I was sitting at and with his mask over his mouth and his eyes bulging YELLS "F YOU, YOU F'ING B"! I WAS SHOCKED. I said "omg, why are you doing this?" He said "I DON'T LIKE YOU" He called me f'ing b over and over and told me "Get the F out of my shop". I'm not proud to say I did finally yell back at him that he is f'ing psychotic, and that I would make a police report as I was actually scared of him at this point. I left and got in my car and Tran comes OUT OF THE SHOP yelling and fake crying ( I assume because I had tears in my eyes after he started screaming in my face) while throwing his arms up in the air! Sorry if this is rambling, but I'm honestly still in utter disbelief and just wish I had recorded this on my phone because I almost can't believe this even happened! I have never been treated like this in any establishment, in any town, in my entire life. I could never recommend this place as I would not wish this experience on anyone. read more