EXTREMELY DISAPPOINTED -- THINK TWICE BEFORE HIRING HOME GENIUS…read more
I am beyond frustrated, angry, and disappointed with Home Genius. I am writing this review because I feel other homeowners need to know about my experience before trusting this company with one of the most important parts of their home.
Home Genius completely replaced my roof in April 2025. I trusted this company, paid them to do the job, and expected them to stand behind their work and warranty. Unfortunately, that trust has been seriously damaged.
It has barely been over a year, and I now have an issue with my roof. I contacted Home Genius on July 27, 2026 to report the damage and request that someone come out and inspect it.
Since then, it has been an absolute nightmare.
I have made multiple calls and repeated follow-ups, only to be sent around in circles trying to get someone to actually address the problem. I should NOT have to beg a company to inspect a roof that THEY replaced just over a year ago.
Today is August 27, 2026, and I am STILL waiting for someone to have the basic decency to call me back and properly follow up on my complaint.
This is completely unacceptable.
What makes this experience even more infuriating is how different the customer service was when they wanted my business. They were quick to contact me, quick to sell me a new roof, and quick to get the contract signed. But once there is a problem and I need them to stand behind their work, suddenly getting a response becomes nearly impossible.
That is not what I consider customer service. That is not what I consider standing behind your work.
I am not asking them to blindly approve a warranty claim. I am asking for something extremely basic: RESPOND TO YOUR CUSTOMER, SEND SOMEONE TO INSPECT THE ROOF, AND ADDRESS THE PROBLEM.
If the company believes the damage is not covered under the warranty, then have the professionalism to inspect it and explain that decision. Ignoring the customer is NOT an acceptable way to handle a warranty concern.
A company should be judged not only by how well it sells its services, but by how it treats customers AFTER it has received their money. Unfortunately, my experience after the sale has been extremely disappointing.
I trusted Home Genius with my home and my money. Now I am left chasing them for answers about a roof they installed only about a year ago.
I am filing a complaint with the Better Business Bureau to formally document my experience and my concerns regarding the lack of follow-through and communication surrounding my warranty issue.
I am also sharing this review to warn other homeowners: DO YOUR RESEARCH. DO NOT BASE YOUR DECISION SOLELY ON HOW PROFESSIONAL AND RESPONSIVE A COMPANY SEEMS BEFORE YOU SIGN THE CONTRACT. Find out how they handle customers when something goes wrong AFTER the job is completed.
Because in my experience, Home Genius has been extremely responsive when they wanted my business and extremely difficult to reach when I needed them to stand behind their work.
This has been an incredibly frustrating and disappointing experience. I expected better from a company trusted to replace someone's roof.
Home Genius -- I paid you to replace my roof. I should not have to spend weeks chasing you just to get someone to acknowledge a problem. Pick up the phone, inspect the roof, address the issue, and stand behind the warranty you promised.
I would not recommend this company based on my experience with their post-installation customer service and warranty follow-through.