On our recent trip to HK, my husband booked the Disneyland hotel. Compared to other Disneyland hotels, it was surprisingly affordable. Upon arrival, the lobby was gorgeous and seemingly luxurious. When we got to our room, the first thing we noticed was that it was very muggy and musty. HK is very humid, but the room was completely unacceptable. The bed sheets were moist, for lack of a better word, and the whole room just felt damp and moldy. We decided to go to the front desk and request a room change. They allowed it, but they didn't surprised or apologetic about it at all, and basically said 'it happens', seemingly frequently then?
Even after the room change, it still wasn't great. The room was no longer damp and moldy, but the beds were extremely uncomfortable. The hotel desperately needs a renovation. The room does have amenities and souvenirs, such as toothbrushes and disposable slippers. The bathroom amenities were printed with Snow White designs.
In terms of amenities, staying at the hotel does not grant you early access to the parks by the way; we paid separately for this. Food is extremely limited in the hotel. It would've be great if there was a quick service option in the hotel. There's a buffet (Enchanted Garden), Crystal Lotus (dim sum), and Walt's Cafe (more cafe style food). We went to Crystal Lotus for the dim sum lunch/class (see review below), and Walt's Cafe twice - for dinner and breakfast (see future review). I can't say the food was all that great across the board, unfortunately.
You are walking distance to the park through the Promenade, or you can take the shuttle. We just walked, though, so I can't speak to the shuttle quality. There is also a merch store in the hotel as well.
Overall, it was a disappointing first experience at a Disneyland hotel. read more