Was in a huge bind as i had to purchase all new bridesmaids dresses for my wedding. Latrina was so…read morehelpful and took the time to contact different locations as we scrambled to get the correct dress sizes. I am super appreciative of her help during the biggest moment of my life.

Horrible service she was very rude tried to get her name she would not say do not come if you…read moredon't want nice service clothes is beautiful staff is not this girl has glasses and she has brown hair working on December 1st 2025 she was working fitting room will be calling store soon.

I knew nothing about this brand until we saw it in Dedham then now at the natick mall. Seems like…read moreclassy dress clothes all women? Their pricing is a bit more than zara and the staff greeted us upon entering. The store had a lot of tench style outer wear and a lot of sweaters for the season. I'm not much of a fashion forward person but def nice looks for the look book and i love the store name! Haha

I went to Natick, Massachusetts store to make an online return and had a horrible experience. I…read moremade an online purchase and wanted to return at the store, which should be simple. The store associate of Philippine/Asian ethnicity asked for my receipt. I told her that my package didn't come with a receipt so I pulled out my email receipt on my phone and showed her. She said my package did come with a receipt and she basically accused me of lying. I let it go and showed her the barcode on my phone. She said "if you had the receipt, I wouldn't need to see your phone." Then she had trouble making the return because the tag on the coat didn't have a size code. She said "mango always makes things so difficult and asked if I can ship/return to warehouse." I said no because I physically made the trip to your store to make the return so I would like it to be processed. Then another sales associate of Caucasian decent came and assisted. I suggested to both of them to call their customer service to get that size code. They asked me to do it; I said absolutely not because it's not my responsibility. Your return policy clearly indicated that I can return online purchases at the store. So I told them it is their responsibility to obtain the info needed to process my return. She finally made the call and got the size code to process the return. I don't know why the sales associates are so incompetent that I needed to advise them to call customer service to get the size code. And instead of apologizing to me for making me wait; they told me call their customer service. Throughout the process, my tone was very polite yet the Asian associate was incredibly rude. I asked the other associate for her name and she wouldn't disclose her name. And to make matters even worse, my return didn't get processed! Thank goodness I kept the return receipt she gave me. I contacted customer service and emailed a picture of my receipt to get my return processed.

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.

Love this Zara location! They are located inside the Natick…read moreMall & have a great selection of men's, women's, & kids clothing. Although this location is much farther away from me (compared to the Newbury St), I enjoy coming here since they've got lots of parking here at the mall + less chaotic & indoors. I also love that they have self checkout here; definitely speeds up the checkout process + less wait time for lines.

Staff seemed nice when we needed to see if there was a size not on the floor. The lady loves this…read morelocation! Located at the Natick mall and has plenty of parking. It was always a given we stopped in when we are at the mall. They have good pricing overall, nice fits to be had. Usually women have much bigger selection, the store is split, seemingly mainly women, children and some men clothing! They also have self checkout to the back of the store by the registers! So however you want to do it you have choice if there is a line for the cashiers. There's fitting rooms with much less of a line when we go compared to the Boston location on Newbury.

I have a thing about jeans. You see, because I am tall and have both long legs and a long torso,…read moreit's extremely difficult for me to find something that fits in all the right places and is still comfortable. I also despise any cut of pants/trousers/jeans that will in any way expose my ass crack. That's just cheesy and unacceptable. Enter Madewell. Their jeans are dreamy not only because they fit, but because the denim they're cut from is exceptionally soft - even the really dark ones. In short, I love them love them love them, and am super excited I can get them at this shop in the Natick mall. Madewell stores are few and far-between, so seizing the opportunity to actually see, feel and try things on before purchasing rather than wait for UPS to deliver them is ideal. They also make great shoes, belts and accessories, not to mention tops and dresses. The sales girls were fun and sweet and not the least bit pushy, and they seemed to genuinely enjoy themselves whilst putting together the perfect outfit. Love.

Agree with a few reviews here. The employees are either untrained or simply snobby. No welcome…read moregreet and that's ok but the condescending manner is unnecessary. Witness a pregnant woman shopping and she had to quickly step out of the way for an employee breezing by. Inconsiderate and rude?

I arrived to shop for MOB gown. The clerk was vacuuming and did not stop until I was leaving the…read morestore due to no assistance. She then helped me pick a few dresses to try on. With the first dress she told me to lose weight. ( am a size 10 ).Horrible place !!!

Terrible service asked for help multiple times and they said there is no one to help us even though…read moreshe was not helping anyone else. Beautiful dresses and very few sizes of each dress

Great Staff. Great product! Love the personal feeling of the sales process. Looking forward to…read moreshopping again soon

The greatest addition to Natick Mall! The employees are always super friendly and super helpful…read morewhen I am shopping for my boyfriend. I will be back for my holiday shopping!

Rude mgmt. I was at the store today and heard Shelby giving grief to one of the staff people. I…read morethought mgmt was supposed to support their staff and make a good environment. It's clear that they don't. I won't shop there again.

Salespeople are unhelpful and rude. After my long search of jeans at the shop, the salespeople said…read morethey could not find a lighter shade when I walked out and found out there were plenty. I went back to try them on. I wanted a length that was shorter and the salespeople said they would get it. They didn't... They were extremely not eager to provide service and help. When paying another salesperson dropped a belt I was purchasing and did not pick it up, I thought she wasn't aware so I told her it was on the floor. She rudely said "I know". After when I gave her my american eagle card, she flicked it back on the table. Finally when I was leaving the shop, she said "you're welcome" sarcastically.... All in all. Shit service. Does not know how to serve customer.

I refer to this place as Japanese Old Navy. Great selection of basic clothes - tanks, tees,…read moresweaters, etc. I really like their tank with built in bra - perfect as a sports bra for low impact activity. There crew neck sweaters are a staple of my winter wardrobe. Pricing is reasonable. Those tanks i love - only $30 Self checkout is easy peasy. Just drop everything in a bin and it all gets calculated for you by the cash register robot. Bags are 20 cents. No matter what size you choose.

Wide selection of clothes at reasonable prices for the quality. I'm a big fan of their linen blend…read moreshorts. They're very comfortable and lightweight. I've heard their sweatpants are great too, but I haven't bought them myself. Probably not a place I would buy the majority of my clothes, but certainly worth picking up a few of their nicest options.