Very disappointing experience. On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford…read moreEscape. Since my bank was already closed at that time, the finance manager assured me that I could bring the check the following day. The next day, August 28, I went to my bank, obtained the check, and returned at 2 pm to complete the purchase. To my surprise, the dealership had already sold the vehicle without notifying me. Selling a car under these circumstances shows a lack of professionalism and respect for customers. I will not be doing business with this dealership again, and I strongly advise others to be cautious.

An absolutely wonderful buying experience from the Rochester Ford crew…read more Aaron Salveson has been great to work with. Mike Jasik (finance) made what is usually the most painful part go very smoothly. Also, thanks to Mike Harris and Tony. I wouldn't consider going anywhere else ever again.

I felt compelled to write a review based on the recent poor review Rochester Toyota received. I…read morebelieve that person's experience, but wanted to make sure the dealership was recognized for the excellent customer service we have received there over the past 14 months since purchasing an SUV from them. Every interaction we've had with an employee from Rochester Toyota has been wonderful. We walk away impressed each time. From purchasing the vehicle from Troy (great salesman!) to each time I've taken the car in for routine maintenance (having put ~40,000 miles on it in the past year - this has been quite often!), I have nothing but positive things to say. Their customer service is exceptional. My husband and I have repeatedly discussed how we received an extremely fair trade in for our car when purchasing the new vehicle. The process was transparent and easy. I did not feel cheated or scammed in any way, as some may with other dealerships. Troy has followed up with us multiple times to check on how things are going with our Toyota, which is appreciated and infrequent enough that it's not annoying. When I had some minor damage to my car after an unfortunate run in with a rock (to my windshield), Toyota went above and beyond to make sure I was taken care of. They have truly transformed us into customers for life as long as we're in the Rochester area!

They keep calling you after you leave saying we were just seeing if you still want to buy.read more

Car broke down on a road trip and they were able to diagnose it, get the part, and fix it in a…read morecouple hours. Great work by the guys here and Val was super sweet to talk to! Also was way cheaper than I expected it to be!

These guys don't know what they are doing. My car went in because it was over heating. The…read morespeedometer and stuff was working when we dropped the car off. But when we picked it up. They were not. Never had an issue with those gages. Now they want to lie to cover their asses. Trying to say we told them the gages weren't working when we picked the car up but their shop was closed when we picked the car up so clearly that's a lie. It was a straight lie because we had no clue they weren't working till we picked up the car after the shop was closed. So we never even spoke to anyone when we picked the car up. as it was 7 at night when we picked it up. The only thing that was wrong was it was over heating. But when this was brought to their attention the man was very rude and argumentive. Then lied over and over again. We will never use this shop again as they are very unprofessional. If tyour car is broke. You are better off going somewhere else. As they are nothing but a joke of a shop. They break things on purpose on your car so you keep coming back. Because he apparently thinks women are dumb and he can scam them. Watch out for this shyster. Beware be very aware

Took our 15 yo Ford Explorer here for a second opinion. I got an initial estimate from Elite Auto…read moreCare, with an estimate of $1400 for replacing 2 wheel bearings, tie rods, rear brake job, and alignment. Witt Brothers said only 1 wheel bearing needed replacement, tie rods ok, brakes ok. Total cost $640. Good service, saved a lot of money, and warranted thru NAPA for 24 mo/24,000 miles.

They squeezed me in last minute for a same day oil change. Was given an estimate of when they could…read moreget my car in if I left it, near spot on. Very honest, very easy to talk to. Will be back for further service.

A friend suggested Jim's to me several years ago because I was frustrated with poor service and…read morehigh prices at other shops, and I've been bringing my vehicles here ever since. I highly recommend Jim's. They deliver superior value, from accommodating customer service (Kassie is amazing) to high quality and timely repairs.

Unable to bleed my rear brakes after replacing wheel cylinders then the master brake cylinder…read morepuked. Steve met me at my home at 630 sharp to tow my '78 Silverado to Jim's. Reliable? Absolutely Since it was in for service, I also had them replace the speedometer and time it. Keith did an exceptional job talking me through the additional costs related to the additional services. Exceptional value and stellar service. My go to for trusted quality work.

Maintenance done on our 1971 VW Super Beetle on10-6-2025. Excellent quality work done by Bard…read moreDiercks. Very fair prices on labor and parts. Highly recommend Diercks Brothers Auto at Byron, MN!!

I've brought my Audi here numerous of times, and the work is always top notch. They never try to…read morecut corners or up sell on anything like other shops do. I'm a loyal customer and will go no where else.

Dusty was awesome to work with during a vehicle claim through insurance! He was easy to get a hold…read moreof if needed, set expectations on timelines for repairs and kept me updated throughout it all. Is very knowledgable in handling auto claim situations and knew how to work with my insurance company to make sure things went smooth for me as the customer, I had zero stress/worry. Highly recommend!

I've had Dusty repair 4 vehicles. It's wonderful to actually talk to the person who owns the…read morebusiness and repairs the cars ....because he's skilled and cares. I wouldn't let anyone else touch one of my vehicles.

honesty and integrity sum up this dealership. they serve up good old fashioned full service and…read morefair prices. a welcomed option vs some of the other ford dealerships in the area.