The customer service here is phenomenal!!! Waylan was so helpful with the service needed on my…read morevehicle, shuttle service was provided to take me to work. They even provided me a loaner car. The staff here is extremely friendly, everyone is smiling. Kevin was amazing at explaining to me the best options for me purchasing a new vehicle. This is absolutely the best experience I've ever had at a dealership. Thank you so much to everyone who helped me!! I'm a very happy customer!! :)

This repair shop is very shady. After I made clear upon dropoff that I didn't want several filters…read morechanged, they claimed they did it anyway and charged me. I change these myself and mark the date on the filters, so I was surprised when I got home and they hadn't changed them at all. They were still the old filters. Very dishonest, and this wasn't the first time they had made a mistake like this. Stay away!

We walked in they first gave us complimentary sweets, AMAZING, and they very kindly asked me what I…read morewas looking for and I said my range was up to 10,000$ they showed me a ton of cars and I picked out one I liked and it was only 6,400$. That price is awesome and also got a good car barely had any mileage on it 10/5 experience if I could. Ignore the other reviews. Best dealership in town

They won't let you test drive a car. They hid things that are a problem with vehicles…read more Do a CARFAX before you go!!!!

I have been servicing my VW Passat TDI for five years at Park Place, and I have never had a poor…read moreexperience. I've had major warranty repairs and regular maintenance, and each time I have been treated like their only customer. I like them because: 1. They pay attention to their customers and do the small things such take you to work and pick you up in their courtesy vans (which are always ON TIME). 2. They quote you a fair price and don't add surprise charges that show up when you pay. 3. They patiently explain what they need to do and why. 4. They have your car ready when they say they will or they let you know promptly about delays and their cause. 5. They do great work with competent, skilled mechanics, and they stand behind it. 6. If you leave a message, they call you back, promptly. I'd rate them the best dealership with service I've experienced in the thirty plus years I've been driving, which includes living all around the USA, in Canada, England, Germany and Australia.

Be careful of bait and switches from their sales and finance! We were lied to on two separate…read moreoccasions while shopping for a BMW. The first time, they showed us a lease offer with an EV credit and a high residual value. Once we went in, they told us there was no EV credit and lowered the residual value of the car below what they originally showed us. The second time, they gave us an offer that included an employer rebate and their "lowest" possible APR with BMW Financial. We were pressured to sign an agreement before confirming that the rebate existed. We walked out on the offer and found out that the rebate did not exist, and there was a much lower APR offered by BMW that we qualified for. The fact this happened twice on separate occasions makes us wary of doing business with any Luther owned dealerships, like Park Place. We would advise against buying from them if you are looking for a new vehicle.

They keep calling you after you leave saying we were just seeing if you still want to buy.read more

If I could give zero stars I could. 1hour & 45 mins to get a key fob, just seems ridiculous but…read moremaybe that's just me? But let's back up because maybe this all sounds like I am overreacting to someone just seeing the first headlines. I made an appointment over 2 weeks out to get a new key & fob. I was told they had the key in stock. The day of I called to make a modification to my appointment as I didn't have extra time to have them look at the recalled part. To have the guy tell me they didn't actually have a key or fob for my appointment. 5 mins later I get a call saying, they do have my key and they can still get me in. Being told 20-30 mins should be how long it'll take. Upon arrival, they couldn't tell me how much the key or fob was going to cost. They told me it would be 45-60 minutes for a key/fob. At almost an hour of waiting I was then told it would be another 20-30mins since they were having trouble with my key, ended up being 45 mins. I will never be going to this dealership for anything ever again. They were beyond disorganized. I would not recommend them to anyone.

Every time I get service done at this location the bar is set a little higher. Zoey is amazing and…read morehelped us navigate what was most important for regular service on our high mileage car. With money being tight these days, it is a relief to come to a business that isn't trying to squeeze more money out of you. They work more as a trusted partner. We live 9 hours away and alway make sure we get our service done here when we are in town.

I told the salesman I was trading the car in 6 mo. He failed to mention that particular car had a…read morevery bad trade in value. I understand depreciation. I don't think that over 70% is normal for 6 mo. I won't go back.

Can't trust the service department. Had to mark my tires to make sure I got a tire rotation and…read morethey said they did and they didn't. Charged me for an oil filter when I provided my own. I asked for and payed for mobile1 and I got lube tech instead. Since I have left I have bought 3 new Hyndias from Burnsville Minnesota

Rude and incompetent. You go there for a service appointment and no one greets you or tells you…read morewhere to go, do, etc. Too many people and no one knows whats going on. I had parts they ordered for me under two versions of my name, when I asked if both were used they don't give me an answer just start an attitude. Worst customer service I've ever received at a dealership... so bad I was surprised.

Fantastic car-buying experience at Rochester Chevrolet! Huge thanks to Luke, Jennifer, Al, and Nate…read morefor making the process comfortable, knowledgeable, and honest. Highly recommend!

Brought my 16 Colorado in with a defrost issue that I've been trying to solve unsuccessfully, and…read morethat two other dealers couldn't fix. It took them two tries, but they found the issue and now it's working perfectly. They did not charge for diagnosis for the second attempt (understandably), and the overall pricing was reasonable. Worked with Chris, Amanda, and a tech (his name escapes me). The valets did a great job as well! If I have any auto issues down the line, I'll likely be back.

Just picked up my car from Mercedes-Benz of Rochester! Wow! I can't say enough about how great the…read moreteam at MB Rochester is! From start to finish these guys have been rock starts! Everything from scheduling the service appointment to picking up the loaner to picking up my car was all A++++! Thank you!

The worst service I've ever experienced they have had my vehicle for 3 weeks. They have not been…read moreupdating me I keep having to reach out. I can not get ahold of the service department. They have not even started on my car the warranty company let me know the claim was closed because Mercedes has not gotta back with them after multiple attempts. I live a hour away now I have to go get my vehicle and take it somewhere else to get service. This has been a terrible experience by far!

Have bought a couple of cars there over the years. Finance Manager Mike is a great guy to work…read morewith. They work hard to find a he specific used cars I want. Plus, my daughter recently had them do some major work on her car, and she had a very good experience with them.

Check and double your purchase. Bought a vehicle from these guys, and it's the last on from them…read more The list milage was off by 2000+ miles list price was never adjusted. Car was used as employee transport and they smoked. As a dealership why would you allow that? Didn't get a chance to thank them for the cracked rim, or leaky exhaust. Or they straight up lied about even the cabin air filter being changed, it was caked with debris, oh and the broken sway bar is a plus. Don't recommend this dealer.