I had a great experience with car salesman TJ. He was professional, energetic, and a fun attitude…read more He made the process smooth, answered all my questions. Everyone at Mosaic Chev was very kind and I highly recommend this place.

Stop scamming people, they do minimum on repair. They do not fix recurring issues after paying…read morethousands of dollars for that same issue and magically other issues happened? They just want you to trade in your car so they can sell you a new car. I've had 2 other family members go to them and same issues. They do not care.

I have had the unfortunate luck of needing a mechanic TWICE in the past month. Two different…read morevehicles and both rather requiring odd troubleshooting. First was car with new auto start installed. It shorted out and left me stranded on road. Towed it to D's with my hands in the air. He got it in the shop same day, tracked down the problem and had it running ASAP... Under an Hundred Bucks! Second vehicle was my pickup, had dash lights blaring, serious rough idle and no accelerator pedal control. I did my trouble shooting and after throwing my money at a new throttle body and new accelerator pedal assembly... with NO luck, I took it to D's. Next day he had it running! Found a short in wiring harness!My shop bill... $190 bucks. I can only imagine what the Big Box mechanic stores would have charged me!! D's is My Kind of Shop!!

Deon has always done an excellent job maintaining our vehicles. Very trustworthy and fair.read more

I was routed to Berg's via AAA. Our Prius was stalled, in Zumbrota, and I thought I needed a tow…read moreback to Rochester. Berg's was quick to respond. As it turned out, the gear mechanism was jammed. The mechanic was quick to figure it out, correct the problem, and got me on my way. I'm grateful to this guy who sized it up so quickly.

If I can, I would leave this as a no star or have this place shut down. Non-local beware!…read more My husband and I are not local. My husband's car would not start after trying to get it jumped at Zumbrota high school which is a few blocks away from Berg's towing. Called the tow truck who worked with Berg's towing. Great guy. He knows what he is doing and figured out what was wrong with it just by the sound it made. Flat rate to get it towed to their shop $130. If we bring it to the shop, they will give us a discount on the tow. Who wouldn't take that offer. Brought the car in Thursday morning 7AM. Tow guy said they won't be able to look at it until Friday. Friday comes, I called the shop, Berg said the car is up in the shop. Hopefully Saturday they will give us a diagnostic and estimate. Awesome, right. Saturday morning 10 AM, I called and Berg, of course said it is a fuel pump issue but they don't know which one. He had to call a friend to get a second opinion on which fuel pump it is. Now, this shows that the mechanics working on the car, are incompetent and unable to figure out which one. Giving them the benefit of the doubt. 1 PM, I called them check for an estimate and what are the diagnosis. Berg, being disrespectful said to stop calling them as they are still working on the vehicle. As a customer, I am allowed to call and check up on the vehicle. Have not gotten a clear diagnosis and estimate, they are incompetent and running business unprofessional. Monday afternoon, I called and Berg, of course, said if I keep calling, I should take the vehicle elsewhere. Didn't say a word and respectfully request we need an estimate and time when to get the vehicle back. Later that day, I just randomly search on Google for a professional car shop. We called Mosaic Chrysler, asking for an estimate on how much it would cost for a failed fuel pump and the vehicle that needs a fix. The guy said the car was in their shop! Berg towed the vehicle to their shop with an invoice without our consent and knowledge! We will file against this business as they moved the vehicle without our knowledge and consent. As well was BBB because they are unprofessional and commited a crime.

traded quite a few text messages with mosaic to see and test drive a car. Drove way out of our way…read moreto go see the car and when we got there, it needed a new battery and the person who set the appointment up wasn't there to greet us.

A Truly Exceptional Car-Buying Experience - Worth the Drive, Worth Your Time…read more In an age where customer service often feels like an afterthought, Mosaic Auto Motors in Zumbrota stands out like a breath of fresh air. What we expected to be another sales-heavy, transactional experience turned into something that felt genuinely human and community-rooted. From the moment we walked in, the team made us feel not just welcomed--but understood. They didn't rush, pressure, or pitch. Instead, they listened. They asked the right questions. And more importantly, they treated the process like a journey--not just a transaction. I can't do justice without giving a special shoutout to Josh--every interaction with him was effortless, helpful, and refreshingly honest. And when Shawn, his manager, came by to check in, it wasn't awkward or overbearing like you often see elsewhere--it was timely, kind, and sincere. You could tell the whole team operates as one cohesive unit, and their goal is clearly to help, not just sell. We had visited a few dealerships up in the Cities prior to this, and truthfully, we just wanted to walk out of those places. Mosaic was the exact opposite--it felt like a place by the community, for the community. I don't say that lightly. If you're even thinking about buying a vehicle--new or used--make the trip to Mosaic. They have a great selection, and if they don't have what you're looking for, I have full confidence they'll do everything they can to find it. This is how car buying should feel--trustworthy, warm, and rooted in relationship. Thank you, Mosaic, for reminding us what good service feels like.

Great Transmission rebuilder for my ultra rare VW 5-Speed MANUAL TRANSMISSION FOR MY 2013 VW PASSATread more

I went in expecting to lower my monthly payment (424$ was my prior monthly payment) and leave with…read morea reliable vehicle that fit my budget. Instead, I left with a much higher payment (809$ a month)and additional products and fees that I don't believe were clearly explained to me. This experience has caused me an overwhelming amount of stress, anxiety, and financial hardship. I've spent months trying to understand what happened. I tried to work with the dealership for a short amount of time and keep communication, but instead of feeling heard, I've felt dismissed. Looking back, I feel I was pressured into making decisions without fully understanding what I was agreeing to, and I don't believe the process was handled honestly or fairly. I filed a complaint with the Minnesota Attorney General. After reviewing Mosaic Ford's response, I don't believe it accurately reflects what happened or the concerns I raised. Rather than taking accountability or working toward a fair resolution, I feel they have continued to minimize my experience. Throughout this process, I have felt that their actions have caused more harm than good. I'm asking for accountability and a fair resolution. I also hope sharing my experience helps protect other customers from going through something similar.

I bought a new Ford here and worked with Devon, what a great experience! Devon was very…read moreprofessional from the start and is willing to help you and answer all questions. The dealership is very friendly and you can tell that team members enjoy working there and they have good pricing on their vehicles. Please ask for Devon, his caring attitude is better than I have ever experienced. Aaron the finance manager on the day I bought my truck he helped me so much it was amazing!! This dealership should be your first stop when buying a vehicle. Please give them a chance, you will not be disappointed. This is a true experience.