Despite nice photos I shared to support this business and it's strong reputation, our experience unfortunately did not meet our expectations and I am really shocked this place has any kind of Michelin recognition.
One thing that was particularly disappointing was what happened after our visit. I reached out to the restaurant through social media to share our concerns and was told that someone would be contacting me directly. After weeks passed without any response, I followed up multiple times myself, yet I still never heard from anyone. That lack of communication was just as disappointing as some of the issues we experienced during dinner.
Our evening began with a poorly situated table. The restaurant's air conditioning was apparently not working, and a portable AC unit had been placed in the corridor, blowing directly onto our table throughout the meal. We politely requested another table, but our request was declined, despite several empty tables remaining available for the entirety of our 90-minute reservation. What made this even more frustrating was seeing another party of two, who were seated after us, moved to a quieter, more secluded table away from the draft.
The appetizers were excellent and set a promising tone for the meal. Unfortunately, the timing of the main courses was a significant issue. My husband's fish arrived well before my steak, and despite intentionally waiting, his meal became cold. He ultimately finished his entire entrée before mine was ever served. We even asked our server if there had been any confusion with the courses, but the delay remained unexplained.
The pacing of table service could also be improved. My husband and I both work in hospitality, so we may notice these details more than the average guest, but there were multiple occasions where empty plates remained on our table for an extended period. By the time guests feel the need to stack dishes themselves just to create space, it's usually a sign that clearing has been delayed too long.
The table itself also felt quite cramped. There was no practical place to store personal belongings, so I ended up holding my purse on my lap for the entire dinner.
As for the food, there were several highlights. The wontons were spectacular, and the broth was exceptional. The pasta was cooked perfectly al dente. The quality of the steak was excellent, although it felt like it could have benefited from an accompanying side. The portion of hollandaise (or mayonnaise-based sauce) was quite generous relative to the size of the steak. My husband's fish was light, fresh, and paired beautifully with the tender farro. The wine selection was decent and offered value compared with similarly priced wine lists elsewhere.
The staff were friendly and pleasant throughout the evening, even though we were disappointed that our seating concerns could not be accommodated.
One additional area for improvement: when we asked about purchasing a bottle of wine, our server initially assumed my husband wanted a single glass. While this was a minor misunderstanding, asking a brief clarifying question before placing the order would help avoid confusion.
Overall, there is clearly talented people in both the kitchen and front-of-house team, and the quality of the food demonstrates that. However, inconsistent service, poor course timing, the lack of flexibility with seating, and the complete absence of follow-up after management indicated they would reach out ultimately left us disappointed. read more