I brought my suit to ZIPS Cleaners with one simple request: remove a visible spot. They tagged it, acknowledged it, and assured me it would be taken care of. When I returned to pick it up, the suit was pressed--but the spot was still there, untouched. No explanation, no follow-up, just a suit that looked slightly crisper but still had the same issue I came in with. If you're looking for basic pressing, ZIPS might suffice. But if you need actual garment care--like stain removal or attention to detail--you're not likely to get much beyond the bare minimum. This is the second time this has happened. Zips feels like a volume-driven operation, not a service-oriented one. I expected more accountability and quality control. read more

ZIPS Cleaners - Dry Cleaning Near Me - Indianapolis, Indiana

Professionally cleaned clothes that look like new. Fast and friendly service with a great price. What more could you ask for? . read more

Cleaning of 2 shirts and one sweater Cleaned as promised. Done on time Always a fair price read more

I was informed that the Fishers location closed and that this one is now the closest to me. I needed to get my professional clothes dry cleaned. The price went up to $3.49 for each of my garments. The turnaround time was within 12 hours. I was satisfied with their service. read more

Haven't been in at least a year but the customer service from the time you walk in until you leave is exceptional! The price is right for what I need. I really never learned to iron. I will see you all tomorrow after 5! read more

ZIPS Cleaners - Dry Cleaning Near Me - Indianapolis, Indiana

RUINED wool trim on my WEDDING DRESS -- had to return dress to fashion designer for emergency fix a few days out from wedding. DO NOT RECOMMEND read more

ZIPS on 82nd & Allisonville did an awesome job. Highly recommend for your dry cleaning. Convenient in and out.

They did a nice job and they have fair prices. But also, there was no rush to go pick up my order, I think I waited more than a month and they were very chill about that. read more

Was disappointed with the manager who was very argumentative about simply having my shirts pressed with the french cuff folded back. She spent more time arguing about how many shirts they have to press each day than trying to accommodate me. My wife and I have been long time customers for years when the store was under a different ownership. While arguing with me, she also began arguing with another customer. This all happened this evening while I was dropping off other clothes to be cleaned as well as returning some hangers. Was very disappointed with how rude and inflexible as well as argumentative the manager was. I'm very unhappy with the lack of service. I explained to her that I had NEVER had a problem in 5 years with how I wanted my shirts pressed until tonite. AWFUL!! read more

Very quick and efficient, good customer service . Received text as soon as my items were ready

Was billed incorrectly and have emailed multiple times and called (the manager is never there!) but no one responds or ever calls back.

Great pricing , quality , and service . The best value I have experienced I will definitely return read more

Nice shop, friendly people. But they have ruined multiple expensive shirts. They also attach annoying tags to every article that I have to cut off, which is why some of the shirts were damaged, due to melted plastic in a press. read more

Did a nice job cleaning my clothes and a fair price. The people were friendly and helpful.

I like how the system is so organized. The store is clean and spacious. The staffs are super nice! The price ... oh the price! is AWESOME! No worries about overcharged because of flat rate. This becomes my favorite dry cleaning place so far. read more

ZIPS Cleaners - First time! - Dry Cleaning Near Me - Indianapolis, Indiana

Quick service, convenient location, friendly employees. Dry cleaning looks great! They got my spot out of my linen vest! Very happy!

they were friendly and did a great job-very fast turnaround! i will definitely be going back

Got my items in an out on the same day actually look just as good As when I originally purchased my item I would recommend they are professional timely and courteous read more

We had just moved to Indy from Texas and needed to find a good, but economical dry cleaners for my husband's work clothes. Decided to give Zips(Ditch Rd) location a try. So far, we have not had any issues and the ladies are nice. Would recommend Zips (Ditch Rd) location! read more

Dropped off 3 dresses and swear they smelled like the women's perfume who worked there . They looked exactly like they did when I took them in except they were pressed . Smelled dirty .. not happy read more

Love the service. I first went here by invite from the Yelp Elite squad. The place is so bright and clean, it was fun to go into. I met the owner who was extremely professional and happy to explain how it all works including the app, the drop-off bag that you can tie to your credit card (great feature!), the drop-off / pickup policy. Our dry cleaning was done when promised, the communication was spot on, and the clothes came back perfect. This place is right across from my work and very convenient for me. It's my new dry cleaner! And to add - they do it all - we have a nice Christmas tree skirt that we get cleaned every year. That will be going to Zips when the tree comes down! read more

I stopped in with a few pieces to take advantage of an offer I received for 2 free garments. I loved the set up, very clean and efficient. The representative I spoke with was super helpful and explained the process to me thoroughly. She helped me register with their system and explained the drop off/pick up policy. I was in and out quickly and my items were ready the next day. I love that they don't have different charges for different items! They just opened a location around the corner from my home and my husband and I have already made the switch from our previous dry cleaner! read more

I love how simple the advertising and concept is. Dry cleaners don't have to be fancy, after all. People just want their closed to be cleaned efficiently and quickly and obviously for a low price. I think ZIPs does that! This one is located along the strip with some fast casual food chains and has decent amount of parking. They really throw out the $1.99 price on commercials and signs but come to find out, that's for shirts. Most items that you'd want to get dry cleaned will be more of the $2.49 price, which is still very affordable! My total for 12 items was $27. That included 6 dress shirts, 2 blazers, 3 ties for my husband, and then one dress for me. They also can guarantee your order by 5 pm if you bring it in before 9 am, which I thought was cool. I'm never really in a rush for dry cleaning so everything about this place works great for me! read more

ZIPS Cleaners - Dry Cleaning Near Me - Indianapolis, Indiana

Confession: ZIPS is the first dry cleaner I've ever been too. I've always thought that I'd rather risk washing my own clothes than have to fork up $$ and have someone else do it. When I saw ZIPS come to town, all that changed. Their marketing and signage is genius. Let me tell you why this place rocks: - You can drop off clothes 24/7 into their window mailbox. So convenient. - They've gone 'green.' The plastic bags are biodegradable, and they encourage you to return hangers to their store so they can reuse them. - You can get ANY garment cleaned for only $2.49. Yes. And button-down shirts are only $1.99. So affordable. - If you drop anything off before 9am, you can get it back the same day (by 5pm). - The employees are all SO nice and greet you every time you walk in. - The interior is super clean and chic. Super excited to have found this place, and therefore now feel more like a real adult. The price, accessibility and friendliness truly smashed my fear of getting my clothes dry-cleaned. read more

Only took in 6 shirts for pressing. Did a good job and 1 day turnaround. Counter girl was very friendly and accurate. Next time I'm going to take advantage of pickup and delivery. read more

This is my favorite dry cleaner. The people there are always extremely friendly, and provide a high level of customer service. I love how I can drop my clothes off in the morning, and pick them up that evening, without having to pay an arm an a leg! This is a MUST have feature for me! I also love the convenience of the dry cleaning bag. Dropping it in the after hours box, with your information already stored makes it super convenient for me! No complaints at all. read more

Indy is so lucky to now have ZIPS! Fast and green?! This is the only place I know of in the city where you can get both at the same time, without compromising on quality. I love how tech savvy the business is and I appreciate that I can drop off my dry-cleaning 24/7 using their labeled bag system. I dropped multiple items off last week and was very pleased with my experience. I am so happy that ZIPS is pretty close to my house because I know I will be using them over and over again! read more

I've been using ZIPS for about a year and a half now and I'm so glad I found it. The opening was timely because my old dry cleaner had just gone out of business so I decided to give this place a shot. I was shocked at how affordable it was! It's less than half the price I was paying at my old dry cleaner, but arguably even better quality. My clothes have always been ready on time and if there's ever a stain or anything they can't treat, they do a great job communicating that upon pickup. I also love the drop-off bag subscription. It makes drop off so easy since you can leave in a drop box 24/7. Your order is then automatically charged to your card on file, making pickup very quick! read more

My first vist was shortly after opening on Ditch Rd. They stretched my new sweater to my knees. I recently met a Zip Cleaners employee that encouraged me to try them again. My second visit they lost part of my order. I'm done. read more

DO. NOT. TRUST. THEM. On Monday 10/31/22 I dropped off my wedding dress and my husband's wedding tux and was told it will be ready on Wednesday. My husband's was done, but when he went to pick it up, they said they don't have a record of my dress being checked in and they have no idea where it is. Even though I have a receipt with an item number for my dress. They said it's probably at their other location and they'll call me. Several days go by with no call, so I call them. I also stopped by the store where the clerk took a photo of the receipt and said they'll have the manager call. Never heard back so I called again. I also emailed the address on the receipt. Within ten minutes of sending the email, I get a call from a cleaner who says her boss called about my dress and that she has it and she needs more time with it. (It's been nearly three weeks at this point.) That's fine. I emailed and called several times looking for an ETA and never got a response. Clearly the managers get the emails, since the first one resulted in a call. However I never heard from a manager directly. Finally, an employee named Cory actually took charge and started looking. He has been the only helpful person in this ordeal and I appreciate him. Anyway, today 12/6/22 I got a call from Cory that my dress is lost and he will have the manger call me to discuss reimbursement. Obviously I am heartbroken. It's not just any garment, it's an expensive wedding dress that I now cannot pass down or will ever see again. Please see the photos with dates of all of my unanswered emails. Unbelievably unprofessional. read more

ZIPS Cleaners - Dry Cleaning Near Me - Indianapolis, Indiana

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You pay ahead when you drop off then they will send you an email when your order is ready for pick up. I've used them a couple of times and they are efficient and affordable! Check in with YELP for 10% off your order! They also sell handmade masks if you need one for $10 read more

New place, clean, friendly staff and overall cheap dry cleaning - how could you ask for more? I have been there twice and both time, it was such a great experience. Overall it is budget friendly and I get professional cleaning on my clothing. I don't need to worry about loosing a ticket because everything is done through your phone number. They have a free VIP bag that you can drop off at any time. I think the next time I go in there, I will ask for one of those bags (I was told that you can link it up to your credit card - how convenient!) I will be going through my closet and getting my clothes cleaned more often. I am super excited for this budget friendly dry cleaner. $2.49 to clean a coat - who can beat that??? $1.99 for dress shirts; seriously, this is a game changer of how I get my clothes cleaned. read more

When I saw this place opened I was thinking it's going to be like the other $2.00 dry cleaners in the city and I wasn't excited. Upon entering I found the customer service to be excellent, Ms. V, is awesome. The open layout appealing; my clothes have been returned as I left them, and I really like advance texting to pick up. I hope the owners maintain this quality level of service!! read more

Everything about this place is great. The people are super nice and friendly, the prices are low, and to top it off it's the best dry cleaning I've ever had in Indiana. The lady upfront is always smiling and cheerful. Not to mention her nails are always amazingly beautiful. I come here for all my hand wash that I would normally do at home because of the convenience, price, staff, and location. Zip cleaners is a great addition to the neighborhood. I frequent this place at least once a week. Thank you for being here. read more

Ok, FINALLY dry cleaning that is inexpensive but gets the job done! I have no idea how they can charge so little and things get clean (maybe I don't want to know, ha!) but they get it done. Also, they have a 15% discount for teachers, military and first responders. My kind of place with my kind of discount. read more

They were super easy and fast! I can't give 5 stars because I simply had a suit and dress cleaned and have never had anything dry cleaned before, so I am unsure what makes a place good versus *great* read more

Absolutely love this place and their staff. Always so nice and attentive. Their turn around time is AMAZING!!!

I really enjoyed the service here at ZIPS. With them being new, I know there are some kinks to work out. We ran into a few problems getting registered for their program and also when one employee was confused about the pricing and how to charge us. However, they were efficient and timely with my clothes. They promise your items to be done at 5 pm if you bring them in before 9 am, and 5 pm the next day if after 9. For the price per basic item to be $2 and some change I was pretty happy with the job. I'll be returning in the future. read more

I tried ZIPS the other day to get a my winter parka and cocktail dress cleaned. The price is great. No matter what clothing item it's the same price. Although they took the hood off my jacket and charged it as a separate item - bummer. The whole reason I brought my nice coat here is to get it cleaned besides using my washer at home. I didn't want the down feather in my coat to lose its fluff or warmth. Sadly that exactly what i found when I picked up my coat. The arms no longer have warmth and are completely flat. Certainly not the same warmth or quality of a coat when I brought it in. read more

ZIPS is awesome!! I've been put off from dry cleaning from that yucky smell and just chemicals in general. I love that their entire process is safe and green. I stopped by on the first day they opened. The space is very modern and clean. I couldn't believe that every piece is just $2.29 to clean and asked if it was just a promo for their opening - NOPE! That's it! No catch. And they have same day no additional charge in by 9 am and out by 5. PLEASE build one downtown! We need it!! read more