Got the fried chicken and chili plate, it was delicious as always! Great service as well! Always a hit and a must during a late night.

We're visiting brought our Hilo family to this Zippys everyone got their order except my SIL???? First was chicken popular be out soon, to sorry bad communication!!!! Do they compensate regulars read more

Zippy's Hilo - Almost one hour NO CHICKEN- CHILI PLAYE !!!! SAD!!! - Diners Near Me - Hilo, Hawaii

The service at the takeout area is awful There were 3 of us waiting to order One staff member who was counting cash never tried to call anyone to take our order Two registers were closed!!!! No one took our orders til 15 mins later Really sad and looks as if they're short staffed too! read more

The service is a bit too relaxed and maybe could be a little friendlier. I'm really just recommending them for the Hamburger steak plate. I have had it several times now and haven't been disappointed yet. Both eat in and takeout have been great. read more

Zippy's Hilo - Takeout counter. - Diners Near Me - Hilo, Hawaii

First time I went to zippy's and I remember when they first opened at Prince Kuhio Plaza and I was so excited open on this island of Hawaii and the service is amazing and food come out so fast. I love zippy's and they are famous for they zippy's chili's and also there Apple Napple's and I love zippy's so much and I would rate this a 100 percent!!! And They should bring back Zipcoin and I will miss this soooo much!!! Thank you zippy's read more

Zippy's Hilo - I love zippy's club sandwich with French fries - Diners Near Me - Hilo, Hawaii

Woah, the reviews for this spot are all over the place. It's a diner at the mall people. They literally specialize in cake and donuts. With that being said order accordingly. The donuts are awesome and the location is conveniently located, I always receive friendly and helpful service. Don't knock 'em for being what it is which is a pancake house. They are hands down better than IHOP or Denny's read more

came in and it was kind of weird the place is pretty much empty and there was my family (4) and another couple waiting to be seated. the lady comes over and tells us that we have to put our names on the waitlist and walks away. I was in awe.. I didnt have my phone so I had to borrow someone's phone so I could put my name on a non existing waitlist that made no sense.. we sat waiting for about 10 minutes for a table.. mind you the place has tables open 16 tables open.. they say the max waittime is 10 minutes (they lied) omg the food is something to be desired. they are giving local restaurants local food a bad name.. zippys was my family run to all the time in Oahu. breakfast, lunch dinner and even dessert.. they should have never expanded to the neighbor islands because they have fallen off of my go to radar.. im so sad... read more

Zippy's Hilo - Diners Near Me - Hilo, Hawaii

When Zippy's opened it was the place to dine in and their bakery products were awesome with varieties...visited 10/23/25...bakery showcase window did not appear clean and with few items not worth purchasing... read more

Zippys Hilo is the worst!! I think they have their own recipes for everything. The chili taste like tomato soup, the chicken is worse then McDonald's chicken nuggets and to top it off they don't automatically add utensils! Don't recommend this place AT ALL!! read more

Zippy's Hilo - Chicken tomato soup plate. Yuck - Diners Near Me - Hilo, Hawaii

Went to Zippy's today to pick up some fried chicken and some of their snack salad waited 30 minutes girl couldn't even say my name right to correct her. I told her my name looks at me and snobs me suck my food got home feed my family and my chicken was burnt a whole box. Try to call the restaurant no one's answering and then when I do have someone on the phone all you can hear. Is someone breathing or like a fan blowing no one's talking? I'll try again. But I will not order food or eat there. I'll wait till I go to Honolulu read more

Zippy's Hilo - Diners Near Me - Hilo, Hawaii

See all

We ordered to-go at the counter just in case we can't finish the food and upon getting the food we decided to eat in the store but the waiter told us we can't eat in because we ordered to-go food. This type of policy is counter productive and stu***. Good thing we did not eat in the store coz after eating it made me rush to the restroom. And due to Zippy's proximity to petco you could smell the pet foods scent within the store. read more

Zippy's Hilo - Store front - Diners Near Me - Hilo, Hawaii

I was going to give a poor review at first because we waited so long for our food at the diner in area! We had to get take out containers cause my son had to go swim lessons. I ended up eating in the car outside the fried chicken was so Ono! They must be under new management. Everything was moist and tasty!!! read more

Zippy's Hilo - Fried chicken plate with fries - Diners Near Me - Hilo, Hawaii

Good food and the chili and rice lives up to the hype. Service was lackluster and despite the restaurant being mostly empty we waited too long to be seated. No aloha felt at all. read more

Holy hell. We are from Oahu and visiting Hilo. Yes, I know. We should've ate something else but we were rushing and we THOUGHT this was going to be quick. First, there were THREE workers in the front and all of them pretending not to see the growing line of people waiting to order food. When we were finally MOTIONED over with one hand and a smirk, FROM THE MANAGER, she interrupted me saying they didn't have chicken so there's no surf pac, no vegas pac etc. WHAT KINE ZIPPYS NO MOA CHICKEN?!?! Instead of taking that as a sign, we ordered something else. Was given a total and handed the receipt with no eye contact, no thank you, no go to hell, nothing. She was looking the other way and handed the receipt to me on the side. After that, we waited almost 55 minutes for CHILI and spaghetti...you know the kine stuff that's ALREADY COOKED and you just have to plop onto a plate? Yeah. One sis was working hard but she could only put out the food as fast as the kitchen could. Manager then says while walking to the back, "I'm so fu$&ing tired". THEN while in the back, expeditor says what she's still waiting on and someone from the kitchen yells for her to "come back here and make it yourself". WHAT?! I'm amazed that this place has customers. There were at least 25 people waiting for their food...some of them waiting even before us. I feel bad for you guys Hilo! Come O'ahu. Cuz this Zippy's is SO SHAME. It gets better! We get back to our hotel and my chili with rice had NO RICE. ‍ read more

It is what it is go and experience good food at a good price with great service. You get more than what you pay for big portions of Hawaiian fast food served up in a diner setting - I love it love the bakery love the clam chooser love the Teri beef the Kari's chicken is excellent and even like the fries and the fact they give tokens to kids to get toys is super cute. The delas they have are awesome but don't come in expecting a gormet meal and you won't be disappointed. Come in and get some chili and corn rice and Mac with local flavor and fried chicken and you are set. The only thing I didn't love was the hot dog if it was split and grilled than it would have a good flavor to it read more

No consistency. Got the Korean Chicken Breakfast Plate. This is what was given to me. This "plate" was $18. It looks partially eaten. Asked the server about it and she just told me that it only comes with 3 pieces. I also had asked for fried rice and was given white. Last time I ordered at this same Zippy's, I was double charged for a Korean Chicken Platter. Called the manager and he told me he would call me back. Never got a call back. It's been months. I keep coming back and try to give chance but the nostalgia isn't worth it anymore. read more

Zippy's Hilo - Korean Chicken - Diners Near Me - Hilo, Hawaii

BIG ISLAND HAWAII 2023 VACATION #1: FIRST DINNER The first time I visited the Big Island was in 2018 to attend my nephew's high school graduation. Five years later I came back to the Big Island to attend his sister's high school graduation. Last week on Tuesday I arrived on the Big Island. I wanted to go to Zippy's as I've watched episodes of "Saimin Says" on Hawaiian Airlines when I was leaving Honolulu for Oakland on November 2020. The timing of going to Zippy's on Tuesday was fortunate because most of the restaurants I wanted to eat were closed on Tuesdays. When I arrived at Kona International Airport last week on Tuesday afternoon I drove about 1.5 hour to Hilo for my only meal at the Big Island that night. I ordered the chicken trio daily plate (fried chicken, chicken katsu, and Korean fried chicken) and saimin. As a mainlander I've ordered chicken katsu at other Hawaiian eateries in California and I have to say they are not crispy and moist as the chicken katsu I ate at Zippy's. The other two chicken items were also tasty. Saimin is becoming my favorite Hawaiian food as it's comfort food. Having a hot bowl of saimin at Zippy's, even though the weather was warm in the afternoon, was satisfying. As a tourist mainlander I was satisfied with my only meal during my first day in the Big Island. read more

See all

Food was amazing. Our server wasprofessional and friendly. The place was not so busy which made our food service fast and easy. The best Zippy's I've ever been to. read more

Zippy's Hilo - Famous ox tail soup. It was so delicious. - Diners Near Me - Hilo, Hawaii

Don't care much for Zippy's in Hilo. Poor management. Portions small. Different feel than Oahu - maybe it's just that years passed till they got here or maybe they are too far from their original restaurants but I don't like. read more

Friendly staff, good service with quick food delivery. Not as nice of a location as Las Vegas or ones on the other islands, but it got the job done. read more

Zippy's Hilo - Diners Near Me - Hilo, Hawaii

See all

Took 20 minutes to get seated and nobody was ahead of us. No apology or explanation. I've only been to Hilo Zippys twice. It was 2 times too many. read more

I can't speak for all zippy's restaurants but the one in Hilo hasn't been the same since Covid! Prices have gone up. Food quality has gone down.! when you order your food online to pick up it's not the same food you get in the restaurant! It's ether it's missing something or it just much smaller! As for the service, it's still very good ! read more

Service was so so bad. We were seated and it took a while for someone to bring us water. When I told her we were ready to order, she told me that, Jet(?) would be our waiter and that he would take our order. We waited for quite a while. She ended up taking our order. Then it was a long wait before our food finally came. We stopped coming here because the service was so bad but we thought we'd give it another chance. Bad decision. Zippy's must be doing something wrong managing this location as service is consistently bad. read more

Second worst food on the Big Island. The fried chicken was so old it was inedible and the server said they only had old overcooked chicken available. Chicken teriyaki was loaded with gristle. read more

The server spoke nice to us but slammed our waters down on the table. Some water spilled on to the table and he didn't offer to clean it up. He then rushed back about 2 mins later and wanted to take our order. We weren't ready yet because it takes a little time to choose. Food came out quickly and was good but we quickly lost our appetite when my Dad saw a cockroach crawling on the floor and then I saw one crawling on the wall! read more

This was a great Zippy's experience! The staff was so wonderful and friendly. Our food was great, everything we expected from Zippy's.

Great waitress there for early morning breakfast! Definitely will be there again! Food was delicious in sterilized ambiance! More early risers come in to eat... read more

Zippy's Hilo - Portuguese sausage, bumbucha pancakes 2 eggs, coffee. - Diners Near Me - Hilo, Hawaii

Ordered a local favorites platter for dinner. Food was fine, it was delivery so a little cold upon arrival. Food was fine, not great but filled the hunger. It definitely could feed 3-4 people. Great drinking food. read more

Zippy's Hilo - Local favorites platter (yes that's a hot dog cut up) - Diners Near Me - Hilo, Hawaii

See all

We couldn't even get seated. I'm not sure what the issue was to be honest. It took a few minutes for anyone to acknowledge us, then when someone came to the host stand, she asked if we would wait 10 minutes to be seated. My 90year old mother-in-law has terrible legs and asked if she could just be seated and then we could wait at a table, and the waitress said NO, she could use the bench. So of course we left. Terrible service in my opinion. read more

Great food. Great service. As a native Hawaiian, I will ALWAYS stop here when I come back home!

Zippy's is always a go to. It is pricey yet very convenient. You can go for breakfast, lunch, dinner, pupus and they have catering/ party/ family portions. The service was good. The restaurant is spacious and clean. Located in the mall food court area. read more

Zippy's Hilo - Zip Pac Deluxe Complete Meal -comes with a drink and dessert - Diners Near Me - Hilo, Hawaii

Service is local aloha hospitality. Everything on menu is delicious. Food's appearance looks appealing. Generous portions. Good hearty, local food. read more

I was greeted by one of the employees at Zippy's in Hilo. I found out her name is Brandy. She made my day! I just came in and she came up to me with a big smile and I said "I am desperately needing ice for a prescription that has to be refrigerated and I wasn't prepared for this, I am an hour and a half away"." Brandy still was smiling and She said "wait right here" and she went to the kitchen. She came back with a bag of ice cubes, the same bill smile, and even an extra cup of ice if needed. My day went from bad to great because of Brandy! She is a lovely person. Thank you Brandy! read more

Waited 20 minutes and table still was not ready so said maybe another 20 minutes WHAT at Zippys. They need to keep up with the demand. Is it just Hilo Zippys has bad service? read more

I actually love Zippy's and on Oahu I eat there a lot. However, I don't get the same feeling here in Hilo. I had my order wrong the last 2 times I ate there and an item that was on special turned out not to be when I paid for it. It seems like customer service is not high on their priority list unfortunately. read more

The guy at the counter was nice. The food was good. The rest of the experience: thumbs down. Eaten at another Zippy's and never dealt with not being able to eat out order in the booths unless we ordered "dine in" .. what ? That wasn't explained at the counter. So then we sit in the mall side to eat, and some cleaning lady starts yelling at us from across the area that we can't eat there. Ok what? Apparently the mall had JUST closed so we couldn't eat there either. So where are we supposed to eat our food? Lol. What a weird and disappointing experience. Much different than the Oahu Zippys where we were greeted with an Aloha and left with a Mahalo. Not this one. Felt like criminals ordering our slop trays! read more

Food awesome. Chili and fried chicken always perfect. Saimin top notch. Service quick and helpful.

Left after waiting for a table for two for about 10 mins in a restaurant that had six (6) empty booths in the front, three (3) tables full of dirty dishes which did not look like it was getting cleaned anytime before closing, and one side on the restaurant was empty. Granted they were closing in abt 45/50 mins, still there was no urgency in trying to seat us, hence in my frustration in leaving this poor review of customer service/ambiance, and also am sure the food would not have been up to par had we been seated and ordered, as I'm sure our food would've been rushed to cook and consumed. I've patronized many Zippy's across the islands and also in Las Vegas and can attest that the service at Zippy's Hilo makes it hard to patronize local business - do better, Zippy's. read more

So good. And fast service. It's attached to the mall, but its a good fried meats, rice and chili type breakfast place

The food is always good! But the service sucks! There was only one person working the front. I see her walking back and forth but not really serving the customers that are here. So far as I am typing this, it has been 35 minutes just waiting for my food!!! Like seriously! I know that times are hard at finding people to work but it's kind of hard to be patient when you're starving. But I was, I remained quiet and calm and waited patiently. I think the best way to eat here is to use your app and order ahead of time so that when you come. Your food is ready and all you have to do is pick and go. Best part, you can eat here or take out. The place was full so I'm glad that I sat at a table right away and yes, I'm still waiting read more

Zippy's Hilo - What you Ono for? - Diners Near Me - Hilo, Hawaii