Loved the ambiance and staff. Staff were welcoming and explained the menu well. A Spanish theme menu was the special of the week. It's innovative and a welcome change from the regular menu. It's good to try different cuisines. An appetizer, salad, entree and dessert was served and had the opportunity to match it with wine. Next week is French cuisine. Another opportunity to dine in and try out the dishes. read more

Let me start by saying that a couple of the ramblings from a few of the Yelp "elite" are wild for this place. Some people need a tissue because they are doing a lot of crying. With that out of the way, on the with the show. What worked for our visit: The space and the ambiance. It's a beautiful old building and the bar is both classic and classy. Yes, it can get a bit loud once everything starts to fill up inside, but it's not that big of a deal. The food with one exception was very good. The 1/4 loaf of garlic bread is an excellent value starter with good flavor. Also very solid were the fish & chips and the guava BBQ glazed ribs. Truly hard to argue with any of that. By the time we left, the restaurant was very busy for a Monday night but there were zero issue with the service. Water glasses were refilled in a timely manner and there was never a long wait for anything. A+ on the spacing and pacing. What didn't work: The one exception and I realize this might come down to personal preference, but this was our last stop before heading home and over the week I had imbibed in my fair share of Mai Tais and this one especially at a $15 price point is a no from me. Surprisingly bitter in a semi off-putting way. That one was definitely a one and done. Overall, it was a very solid dinner, and I would have no issue coming back and in the end to me, that's what it's all about. www.jackiereyshilo.com/dinner-menu read more

When we lived in Kona, we would frequent the Jackie Reyes there. The food was good, but for the price, the entire experience - not even the old, nonfunctional classic car out front - was worth it. BUT, the Jackie Rey's in Hilo has now become our go-to fine restaurant in Hilo town. The building is classic. An old town Hilo bank, with the vault intact. High ceilings, comfortable tables and decore and an artistic antique wooden bar that would be a gem in the crown of any European city. The management and personnel are the most wonderful people. Always happy to accommodate you in the best way they can. After one kamaaina visit the servers will know your name. They'll make you feel welcome and that you are a part of their experience too, something that is nearly impossible to find in other town dining. They have rewards programs for kamaaina which includes a point system that gives you significant savings on your next visit. The food is first rate, from the pupus to the main dishes to the desserts. Sauced and presented in five star fashion, without feeling pretenious. We will be their peskiest and most loyal customer as long as we are in the area. Kudos to Jackie Rey's Hilo. read more

Everything about dinner here was wonderful. Seated quickly for our reservation. Drinks were wonderful. So many reviews raved about the guava bbq baby backs so I went for them--no regrets! Restaurants is feels a bit upscale but it's very comfortable. Perfect sound levels. If we have a chance we'll be back! read more

Jackie Rey's Ohana Grill Hilo - Kalua Pork Spring Rolls with Dipping Sauce - Seafood Near Me - Hilo, Hawaii

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Walked in without reservation. Service was wonderful and friendly. Kyle our waiter was perfect- very helpful but not overbearing. I got the pork chop and was one of the best things I have eaten in a long time-moist and perfectly cooked. The location is beautiful. I Garlic Bread and grilled peppers were appetizers, and they were amazing. Just a great overall experience. To me by far best restaurant in Hilo. read more

The restaurant opened in 2016 in a landmark (built in 1908) building in downtown Hilo. Keeping with the century old charm, this restaurant provides a glimpse of the old world Hilo. A very popular dinner place, reservations are really required and the meals were excellent. (People seem less happy about eating during happy hour). We started out with a strange drink; Lilikoi Martini. But was a pleasant surprise of tasting new things. And the presentation was unique to us adding to the fun. Our entrees were Mochiko Crusted Fresh Catch that was a mahi mahi fish ornately prepared with sweet potatoes from the neighboring island of Molokai. After two weeks of fish meals, I was ready for comfort food; picked the Chicken & Shrimp Angel Hair Pasta. Good portion of shrimp and great simple meal. Finished the evening off with a piece of New York Style Cheesecake; creamy and quite good. read more

Jackie Rey's Ohana Grill Hilo - Seafood Near Me - Hilo, Hawaii

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Went here for NYE and ordered nearly everything off their menu. Highlights were the Ahi Tuna Tartare appetizer and the Fresh Catch and Ahi & Coconut Shrimp mains. All of the food was well prepared but not outstanding. Ambiance was quite loud and it was hard to talk and service is very slow, though this may have been impacted by the holidays. We had a lot of better food in Hilo, so personally I'd recommend looking elsewhere. read more

Jackie Rey's Ohana Grill Hilo - Three Cheese Ravioli - Seafood Near Me - Hilo, Hawaii

Great food, outrageously slow service I enjoyed the food a lot. It's too bad it took them 20 minutes to take our order. After that they were pretty quick. Our server started serving people that got seated way after us, which really bothered me. We ordered the tacos, the mac nut, the pork ribs, and the flat bread. It was all super good. The pictures speak for themselves. Perhaps just the quesadilla was disappointing. read more

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I have to call them as I experience them. I wanted to give I higher rating, but can't. I agree with the other reviewer who frequents fine dining establishments. The ambiance was very good. We stumbled in and found ourselves in the middle of Happy Hour. I was not happy by the time I left. The Lava Flow had to be returned as it was "lacking liquor". The nearly tasteless Lava Flow came back without a hint of rum taste. The strawberry and pina colada taste was not discernible, and the drink was not great. The glass it came in was undersized, which is a theme of the night. I've had better luck in gin mills in Key West. The clam chowder was a decent attempt at the classic recipe. The chowder was thick, the potatoes were soft, and the clams fresh and tender. It could be improved with less oregano and it was otherwise over spiced. I'm sure it also was lacking other flavors. I split a tiny cup that was half full and left half of it there. The crispy ribs were not exceptionally crispy, but were kind of decent. They also were not finished. The hummus and pita was eh. The hummus was thick, chunky and strong - Moroccan v Egyptian or Greek style? We ate the pita and left the hummus. The medium rare burgers came out medium well. The fries were decent, and half were left. The burger on the happy hour menu is identical to the burger on the main menu in description and price. It was a half decent burger, but not close to being memorable. The steak frites were good, properly cooked. The two virgin Lava Flows came out in drastically inappropriate glassware and cost $11. Not cool. My local Pilsner came out in a brandy sifter. Also over priced and underwhelming. I had anticipated coming back tomorrow to sample other happy hour pupus and the rack of lamb but will pass. All in all, it was very underwhelming other than atmosphere. Denny's level fare. The service was inconsistent read more

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Food was good, service was good. The restaurant was really nice. This place is a great place for special occasions and a bit pricey. However, the wait staffs was great she wasn't being too hovering around and was able to get her attentions when needed. Since moving to the big island, I rarely go out to eat since there are not much of restaurants to choose from. Tonight my colleagues and I had a special occasion and my concierge found Jackie Rey's restaurant and I think it a good choice. Will definitely will revisit when opportunities come. read more

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Celebrated my birthday here over dinner. Place used to be an old bank so the vibe is that of old dark wood and concrete floors & leather seats. Great classic look. We came at the sweet spot of dinner and happy hour. So we took advantage of both. Our server was very helpful and recommended the right dish for me. I ordered the HH crab cake which was okay. Didn't prefer the sweet sauce with the crab. The recommended pork chop however was delicious. The pork was juicy with a thick cut over garlic mash potatoes and spinach. I tasted my husband's very colorful seafood tower which included the crab cake. It was just okay. We both enjoyed our drinks. Kudos to the bartenders!! read more

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The ambiance is casual elegant. Feels so relaxing after hours of driving and sightseeing. The service was friendly and helpful when I ordering. My pasta was excellent tasting. read more

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Was here for happy hour and was a nice afternoon to escape from the rain. It was recommended by our house host and had to give it a try. The margarita was great, and the lilikoi martini. We also got the quesadilla, crab cake and fish tacos. Little spendy, but glad it was happy hour. Service was great and very chill place to enjoy some local food. read more

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We have tried but are always disappointed in the service and the portion sizes. I've heard happy hour at the bar is decent.

One of my favorite restaurants in Hilo. Food, service & ambience ‍ 10/10 We Love coming here! read more

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Food is consistently ono! Service was good on our last visit and typically great! We love the ribs! Delicious and generous portion with mashed potatoes and fresh veggie medley. read more

Seriously. Went for wine tasting and left with laughs from great company and new friends, some delicious wines, and the most amazing Whole Fried Fish, Opakapaka Wed Special (Dec 2025) read more

Jackie Rey's Ohana Grill Hilo - Had to try the Wed special with Opakapaka Whole Fried Fish, warabi (fern) salad, chili pepper water, sides and rice. FIVE Stars! - Seafood Near Me - Hilo, Hawaii

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Wow. Perfect from start to finish. The service is wonderful. The food amazing and reasonably cost. The tuna was so fresh and the ribs delish. Highly recommend. It's a little More upscale. Loved it! read more

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We decided to head there for dinner a couple of days ago and the restaurant is really nice, it's an converted old bank building and still has some charm with high ceilings and the safe still there to see. Drinks were fantastic, they know how to mix a good drink. Food was so so, I had their steak which I ordered medium, came completely well done and on the chewy side. The shrimp with the meal were cooked great though and I loved the herb butter. My husband's burger was unfortunately also well done and even a bit black, so a miss on some of the food. Our server was very sweet and she handled a lot of tables, which seemed to be all over the place, very well. They also got a public lot across the street and some street parking and they take reservations through Resy, which makes booking a table super easy. read more

We dined here for Thanksgiving this year. The special menu was lights out. I ordered the Lamb chops, my wife ordered the Lobster Tails, and my daughters ordered the Turkey and the NY Strip. We had the Carrot cake for dessert. The wine we ordered was served at cost (no huge retail mark up). Our server was excellent. Jackie Reys is definitely a good choice for a special occasion in Hilo. read more

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My wife and I went to Jackie Ray's this past Friday. We got a window table and was able to see the activity across the street since it's was Friday downtown open market. If you dine here and are not a big person don't get a booth table as it's the most uncomfortable seating I've ever experienced. The seat is way too far from the table and I needed to lean forward and sit on the edge of the seat. I would recommend getting a table its chair so you be able to adjust yourself to the distance from the table. Server was just Ok and with them placing a water decanter on the table for refill they didn't come around as often. The decanter water has no ice so whatever ice you have in your cup to cool the water. Last time eating at this establishment was better and my only complaint was the window seats next to the picture window and the flys that was buzzing there. Only thing is again there were two big flies buzzing the windows and I had to waved them away. The doors are always shut and only when customers walk in could the flys get in. Staff should walk around before opening and get rid of them. We entered about 5:10 PM so it was opened for just 10 minutes and shouldn't have flys. Air conditioning was on but the temperature was a bit warm and a cooler temperature of maybe 10 degrees be perfect. I had the mochico Ono and it was just ok tasting but on the plate presentation was nice. My wife had the pork chops and she really liked it but said was just a little over cooked. I did try a small sample and to me it was just ok also. ambiance in the restaurant is nice and most of the staff were very attentive. The server we had wasn't and I needed to Get his attention to get my bill even though he had passed multiple times and didn't or should have noticed we were done dining. Probably not be dining again at this establishment again and do know of better dining spots in Hilo. read more

I found this restaurant on Resy. This was a neat, upscale restaurant in Hilo that we enjoyed. I had a kalua pork Cubano sandwich, and my wife had kalua pork tacos, both of which were excellent. For Hawaii, the prices were reasonable. Service was attentive, but not speedy. read more

I have been to this place a couple times it is more upscale, but from beginning to finish the drinks, the food the ambience the service is wonderful. I do recommend making reservation reservations. They do have also a great happy hour. read more

For our last night on Hawaii island, we decided to splurge a little and this place did not disappoint. What a nostalgic setting with its historical background but also because the food was just wonderful, professional staff, classy culinary presentation and a robust following, it seems! Very nice! read more

I am quite unsure how to address the bad reviews on here, as I have nothing but great things to say. Our waiter was far...far far, too fast no really he was very fast. Greeting us very fast bringing us drinks very fast answering our questions about the meal as I have food, and very fast to get our order in ... that we did not feel pressured to leave just because everything was fast. I had the chicken and shrimp, pasta dish. In my companion had two hors d'oeuvres ( spring rolls and chowder) as her meal... and the drinks were great too... martini and a Mai Tai.i read more

Jackie Rey's Ohana Grill Hilo - Pork rolls...appetizer - Seafood Near Me - Hilo, Hawaii

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We stopped by Hilo and needed to eat dinner after a day of exploring. We stopped by without any reservations and were seated right away. The hostess and waiter were friendly and helpful. The restaurant was slightly had the nice casual Hawaiian dress vibe but some customers literally must have came from the beach in tank tops and all. Food wise - ordered the ribs and they were soooo good. I would highly recommend it. It wasn't spicy or anything. The meat just slid off the bone - I wanted more!!! The pork chop came recommended. It was flavorful but after awhile I think the mushrooms with the pork chops aren't my thing but the side of mashed potatoes and veggies were paired really nice with the pork chops. I'd give it a less star for it and would have gone with maybe the ribs as an entree if it was cooked the same ways as the appetizer The kids enjoyed their meal and enjoyed their hamburgers. We would come again. read more

Jackie Rey's Ohana Grill Hilo - Pork chops - Seafood Near Me - Hilo, Hawaii

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Spontaneous late dinner plans became an unexpected stop at Jackie Rey's. So happy they accommodated us and found us a table. They had an Italy lunch and dinner special menu with full courses and Italian wine available to add to your dinner if requested. I chose to try the dinner course with the Cacio e Pepe and it was Devine . My husband ordered the Friday special, surf and turf with the ribeye and lobster with a side of Cesar salad. The steak was a great cut cooked perfectly. My husband is picky about how his steaks are cooked and let me tell you, he left no steak behind . We had a great dinner experience, one to remember and everyone was so nice. We enjoy coming to Jackie Rey's, it is one of our favorite spots to bring friends and ohana. Such a pleasant atmosphere with a perfect view of downtown Hilo. Compliments to the chefs and staff for a great night. read more

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Delicious food in an old bank. Nice way to improve the space. It's a really fun atmosphere with a lovely bartender who makes some great drinks. The Hugo spritz was so refreshing, and the pork chops were the best we've had. Plus there was a really tasty porter on tap! read more

Wow-just a fantastic place in Hilo town. Was an old bank (1909), so it's very charming and even has the walk in safe still in the restaurant. Great Happy Hour menu, fantastic service and great pupus. read more

Jackie Rey's Ohana Grill Hilo - Ahi Tartare Happy Hour. Amazing. I could eat ten more. - Seafood Near Me - Hilo, Hawaii

The best fine dining in Hilo! Reservation recommended no matter which day of a week, it always busy. Food was so good and I feel I want to lick the plate. Also services were excellent, lovely waitress will ask if you want to take pictures, and this is one of the best picture I take with my boyfriend, very satisfied. read more

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We stumbled on this by accident. And we are happy we did. We had a party of 6 adults. The menu is varied as we have a person who doesn't eat seafood. I had order the seafood trio; whole you got a lot of food at no point did I feel I over ate. The Ono was grilled to perfection and the shrimp delicious. But the topper was the crab cake with pineapple salsa. YUM! My husband had the fish and chips and felt that the fish was too well done. One of the couples we were with had the pork spring rolls. Tried a bite and would really get again. The other couple were with had gotten the chicken and shrimp with angel hair pasta and she said it was mouthwatering. The portions are generous amounts. I had the Lilikoi margarita oh my was it good. And for dessert I had a Choconut Martini! Worth it! Our server was super friendly and very knowledgeable about the menu. read more

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Family of five and we all ordered different things, everyone enjoyed their meal. Service was good and the atmosphere was a welcomed reprieve. Nice evening and would recommend to any families traveling thru. read more

While we were in Hilo we had dinner at Jackie's Rey's Ohana Grill. Unfortunately, the food, and service did not measure up to our expectations. I had the fish and chips and my partner had the pork chop. read more

AVOID! Every food item and drink was genuinely terrible. The pork chop we got for the main was genuinely inedible - extremely overcooked. For appetizers, shisito peppers were completely unseasoned and the sauce with the ravioli was extremely sweet for some reason. Even the fresh fish didn't really taste that fresh. I would highly recommend avoiding this one! Service was quite poor too with the waiter unnecessarily rushing us. Drink - we got the big island tea which seemed like what you serve at a chuck-e-cheese birthday party rather than a cocktail. read more

Decided to come for dinner and it hit the spot! Our server was nice and helpful with the menu! It was pretty busy but not crazy which still give it a cool chill vibe. The food came out in a timely manner and tasted so good. Those pork chops were delicious!! Also, shout-out to the busser that worked last night (10/24/2024)! My family and I watched him bussed tables and we were impressed caused he was killing it! read more

Jackie Rey's Ohana Grill Hilo - Ceasar salad - Seafood Near Me - Hilo, Hawaii

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Oh my golly wow!! Food is absolutely amazing!! We were on our last night of our vacay and thought to stop by here after a long drive along the coast before going back to our hotel in Kailua-Kona. We had the ahi tuna tower for appetizer which was fantastic. Never had papaya with my ahi but it went so well with yeh sauce and everything in it. We had prime rib which was cooked perfectly to our medium rare and the rib sauce with their horseradish were perfectly paired with the meat. Omagee so good. My hubby got the seafood duo m, seared ahi was cooked perfectly with the shrimp tempura. Oh so good!! My daughter got the kids pasta but had garlic and olive oil instead of tomato and she almost finished even though she wa so sleepy. Awesome awesome awesome!! Our server was awesome too!! read more

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Elegant restaurant in Hilo, situated in a spacious high-ceilinged space that used to be a bank! We made reservation for 7:30 pm and showed up on the dot, having parked a few blocks away. They seated us and took our food and drinks orders, which started arriving soon after. The drinks were ok, but the food was quite good. We polished off the crispy pork ribs, artichoke dip with crostini, coconut-crusted baked Brie, and ahi tuna tower in short order, while sipping on our Mai Tai's and Lilikoi-tini's and Mango Smashes and Pomegranate spritzes. Service was good, bathrooms clean, and prices reasonable. Happy to return! read more

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Stopped in to kill time before our flight and I must say the service was great! We're only ordered a couple appetizers and a dessert. It's a nice and bright, open restaurant. Food was good enough to want to go back the next time we're in the area! read more

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Lamb chop meal, lobster meal, exquisite. Server Nathan, exquisite. Hands down best meal I've ever had! read more

Jackie Rey's Ohana Grill Hilo - Seafood Near Me - Hilo, Hawaii

Best meal we've had on the big Island! You have to get the striped marlin! Yum!! Food was fairly priced and staff was great!