I've been a loyal Zipcar user since that fantastic Groupon they offered a few months back, and I've been pleased with the service here in Chicago and in Pittsburgh over the summer as well. I've never had a problem finding a nearby car, and the novelty of being able to lock and unlock the car with my iPhone makes the experience even more fun. And it was a great way to test-drive a Mini Cooper, too. My only quibble, though, is the flat late fee that doesn't take into account how many times you've returned cars on-time, nor how late you are. Getting slapped with a $50 late fee for returning a car 10 minutes late in pouring rain seems a little unreasonable to this regular customer, and it's made me think twice about using the service again. Apparently, I only have a few more strikes before I'm out. read more

I have been a member of ZipCar for over 6 years and think its the best thing ever when living in the city without a car!! Its very convenient, cheap, and accessible because their car lots are everywhere! Its especially good for running errands for a few hours without all the lengthy paperwork like when renting from other car rental businesses. You pay a small yearly fee to become/stay a member and then it's pay as you use the service; usually around $10-$12 p/h. They provide each car with instructions on where the car is located, parking passes, insurance, and gas cards. Everything is covered by ZipCar, but if for some reason the gas card or parking pass does not work, just save the receipt and ZipCar will reimburse you. Another good thing about ZipCar is that they keep their cars updated, clean, sporty, and they just recently added vans and trucks to their list of available vehicles. Very clever concept!! Have definitely recommended this service to many of my friends without cars. read more

After about $5,000 in parking tickets, garages, meters, etc., I finally decided to get rid of my car. It was one of the best financial decisions I ever made, and Zipcar makes it SO simple to get around. Used it yesterday for a Target run, and it cost like $20 for 2 hours. That's probably the only time I'll need a car all month. Their customer service isn't all that great - they'd have 4 stars if it was better. read more

I've had so many positive experiences with Zipcar, I don't know where to begin. I take my dog to the vet this way. I get groceries. I've gone on job interviews in the 'burbs. It's convenient and easy. An experience that stands out in my mind is this: I was late returning the car because I screwed up the reservation and marked the wrong return time that I needed. I think I was at least two hours late for the return when they called me and asked what was up. I explained my mistake and they took off the late fee and extended my reservation over the phone. They really didn't have to take that fee off, but they did. The only reason I don't give it five stars is that it is a little pricey, though I will say it is still worth it to have a Zipcar membership. read more

I haven't been able to sign up for a membership as it says I already have an account associated with my email but then when I try signing in/resetting my password the system says my email does not exist in the system. Customer service hasn't been able to help and just ignores my emails so it's probably a blessing in disguise that their customer service is so awful that they can't even sign me up. read more

I have nothing but good things to say about Zipcar. They've provided me with trucks, SUVs and hatchbacks that have allowed me to pick up Craigslist finds all over Chicagoland. They saved my ass when my movers crapped out at the last minute and the only movers I could find didn't own a truck. You don't have to worry about gas, insurance or parking. You can grab a super fun car to tool around in (BMW? Mini Cooper?). We still own a car for now, but Zipcar's been an awesome adjunct, and I'll seriously consider going Zipcar-only whenever it works out for us. read more

Cars were filthy. Difficult to use bluetooth im cars. Very expensive-not a great way to get around chicago. Unreliable for business needs. I used them as an alternative for business travel and a zipcar proved to be far more of an inconvenience. Zipcar is like having a useless app on your phone that purports to be more convenient but is actually not. read more

Typical idiotic corporate mentality hiding behind forced-familiar ad copy. I had an account for about two months, then wanted to add my wife as another driver on my account. I went online and, after consulting the FAQ, figured out the convoluted click-sequence to have my wife sign up as a new member on my account. They then sent me an email, and this is crucial, asking me to confirm that the new member account could join my account. So I do just that. They also asked my wife during her sign-up whether she wanted to get her membership card in person or in the mail. I wanted to save time so I had her select the pick-up option. So, the next day I bike down to pick up her card as she is not available to do so for several days. They refuse to give me her card. Even though she has signed up to MY account. Even though they sent ME an email asking if she can join my account. Even though I have a wallet full of identification showing that I live at the same address. Even though I am standing there holding the credit card that is on the account. The reason? "Security policy." Oh, I get it, it's completely secure to send her the card in the U.S. Mail to MY address, but the owner of the account that she is driving on showing up in person with a boatload of ID to get the card is not secure. Account canceled. Back to I-Go, which I had before and only left because the car locations were not as convenient for me... read more

My honey and I are avid users of the Zipcar. The Zipcar is convenient, safe and inexpensive. You have use of a gas card, most have chargers and you cannot beat the bang for your buck. However, Zipcar gets the five stars for their customer service. There is a particular model of car that we prefer not only for running errands, but for our longer road trips. The particular model we wanted was in the shop, and we were disappointed. Well we checked on-line again, lo and behold! Our little baby was available. One call, and not even two minutes later, we have our perfect vehicle for our fabulous roadtrip. Thank you Zipcar, thank you. read more

ZipCar is so amazing! I am a student and got a great student discount (only $25 a year)! I rent a zipcar to do a lot of different things. Ikea trips, veterinarian trips, trips to the recycling center, I even rented a Truck to move! The best part about ZipCar is the amazing convenience. They're everywhere! I've even rented a few of my dream cars (i.e. mini cooper, insight hybrid). They name each of their cars a different adorable name. Eventually you'll find a car that's your favorite (I'm talking about you, Chicken Hawk. Please, get a ZipCar membership! Especially if you are a student, you won't regret it! read more

Zipcar has been a real lifesaver. Nope, it's not as cheap as I thought it would be going into it. But aside from the once a month trip to Target and running errands, I have used it to move large pieces of furniture by renting a truck on two occasions. Another time I had a weekend in MI planned with family and my BF's car wouldn't start. It was totally last minute, but I called and had a Zipcar for 2 days in no time. I have found the customer service people to be helpful and friendly when I have needed to speak to someone- except for when I was late! They were not happy with me and I did pay $50 extra dollars for being 3 minutes late. Be careful with this one! Give yourself plenty of extra time to get where you're going. The time really flies. Great for errands but particularly if you're in a bind, Zipcar will come through for you and get you where you're going! read more

I have mixed feelings about Zipcar, most of them good. I love that I can reserve a car at any time, for only an hour if that's all you need. It's super easy to lock and drive, and the car has been in pretty good shape most of the time. They offer you free driving credit, but it does expire. So, if you're like me and you only need zipcar to get out to the suburbs about every 3 or 4 months, chances are you are not going to use all the driving credit they offer. I was loyal to a Honda Civic underneath the Damen blue line, but it has disappeared. A bit disappointing, as I liked both the car and the convenience, but they have a huge selection of models to choose from. Still, this sure beats taking the train or Enterprise. read more

Here's the thing- if you have the money to burn, it's amazing! I was given a $500 gift card for Christmas because the person giving it thought it would get me about a year. Unfortunately, it's SO EXPENSIVE, I've used it ONCE and am already down to less than half of the card remaining. Are you kidding me? But the thing is, if you have the money, it's a total luxury. It works well, it's unlimited, guilt free air conditioning since gas is free... it's just a very comfortable, very convenient ride. But as soon as I hit 25, I'll be renting cars since it is much cheaper in the end. read more

I wish I could rate it .2/5ths of a star!!!!! For anyone whose ever considered using car sharing programs do not (I repeat) DO NOT EVER sign up with Zipcar....they are super expensive (it costs about 80 -100$ for just one day of use) customer service is AWFUL (the customer service agent kept repeating 'We sent you an email with this information" like a robot during most of my conversation with them and missed what I was saying which caused them to keep asking me what the issue I had was). The worst is that they just close your account whenever they feel like it then recharge you almost 100 bucks to reopen the account. I recently made a complaint about one of their cars' condition and they did nothing but send me an email -no phone call-to say they were closing my account. When I tried to reopen it they tried to charge me a 60$ annual fee plus 25$ application fee plus another 9$ for ins.....when i refused to pay those fees they closed my account -again via email no phone call- and when I called customer service again they said sorry your account has been permanently closed due to billing issues which I don't understand because my account was in good standing and I did not have any monies owed??! When I first joined it was an okay service but its been over a year and after multiple car/customer service/billing issues I realized I would've been better off just saving my money and buying a car......Zipcar sucks! read more

My experience with Zipcar has always been great. The website and mobile app are good and easy to use and customer service has always been excellent. Cars are generally in good condition. It is easy to extend a reservation and they are flexible if you are a few minutes late as long as you call it in. The service can be pricey, but makes sense for two-way trips where you need to do a lot of driving or transport stuff. read more

I'm a big fan of Zipcar and iGo (and use both, with Zipcar getting more use because of availability and location). Pros: Cars are almost always available in my neighborhood. If they are not and I'm up for a healthy walk I'm can usually find a vehicle. I love that I don't have to talk to anyone or fill out paperwork (e.g. Enterprise) in order to get a vehicle. I also think the pricing is great. It's pricey enough to discourage you from using it all the time but cheap enough to make it a great convenience when you need it. Cons: Other drivers don't always play by the rules and return vehicles late (and sometimes dirty) and don't call Zipcar in time to alert the next driver. For anyone who complains about being fined when they are late, Zipcar says on their website many times: IT'S NOT OKAY TO BE LATE. I've been a member for over a year and have managed to never be late. Budget your time accordingly. Overall, Zipcar (and iGo) are a great addition to city living and I would highly recommend either of them. read more

To reply to Charles's comment on my original review: while that sounds like a good policy, I'm sure you're aware that in many companies, the stated policy is not always the standard practice. I have been bumped from the same car twice in ONE week because it took them three days to replace a missing parking garage key card. They didn't bump me the second time until just a few hours before the second reservation, but if they knew on Tuesday that they wouldn't get there until Thursday, why would they wait until Wednesday night to tell me? read more

This review is based entirely on their customer service. I filed an appeal and I found out today that they waived the charges. I wasn't very nice during the appeal process and sent a few angry responses and they handled it with grace and professionalism through the whole ordeal. I still think I will choose not to use Zip Car, but it is simply based on the fact that I live in an area with great public transportation and many taxis. I don't use it enough to warrant paying insurance costs. In some ways....I would like to erase my original review, but it is all true and I had to go through a few steps to rectify the situation. And I do think fellow readers should be careful with this company. For fellow Yelpers that do need Zip Car and do use it a lot or plan to sign up and use it frequently. I believe there is a $75.00 insurance fee that would waive any wear and tear issues on the vehicle. This may be worth getting as something will surely happen at one point during your usage. There are higher insurance costs for waiving accident damages and they vary in price and coverage. I'm glad this whole thing is behind me. read more

Like many other reviews below, it's been a month and I never received my card. They kept telling me it should come in 3-7 days even though the emails they send say 3-5. Their business hours are not posted when you call customer service, so rather than telling you to call back when they are open, you'll hear "we're receiving more calls than usual today" and then be on hold forever. I was really looking forward to trying their service but I'll have to take my business elsewhere. read more

Zipcar has been nothing shy of a disaster. Be very, very wary of the damage policy. I was stuck waiting for a late return, still did a cursory exam, but didn't notice the "door ajar" light until I drove away. Turns out the trunk latch was damaged - called them right away... then received a bill in the mail for $600+. I've been fighting them ever since. Will be the first time I've ever brought something to court. Save yourself the trouble - go to Enterprise, Avis, Hertz, whoever. Beyond that, there are few circumstances where Zipcar makes sense even in the most ideal scenario. Traditional rental companies are much cheaper on the day+ rentals, and for what they charge hourly a cab would probably work out to the same without risk of overage charges, etc. Zipcar sounds great... but they suck. Beware. read more

I used to be an evangelist for Zipcar, getting friends to sign up, but no longer. What changed my mind? Well, as many others have pointed out, shoddy customer service. As Zipcar has gotten more popular, it's become nearly impossible to get someone on the phone to address a problem. An example: A car I rented wouldn't start. After 7 minutes going through the automated phone system, I finally got a human on a line. He spent another 10 minutes troubleshooting before he agreed there was something wrong with the vehicle, and switched me to the nextdoor vehicle. I asked for 30 minutes to be added to my reservation for no charge, and he agreed. A few days later I noticed that I HAD been charged for the 30 min, AND I received a $50 late charge. I called them up, 10 minutes later got a human, and got told "there is no record of your call, so you have to pay". Huh? Needless to say, this happened again - I called to extend a reservation, was told it was extended, and voila, you guessed it $50 late charge, accompanied with a snooty email calling me a "serial offender" whose account is now "on probation". Huh? I even went so far as to fax them copies of my cellphone accounts, clearly showing my calls to them. No dice. Have to pay up. And deal with their snooty attitude. Well, that was enough for me and I am now a very happy i-go-ster. read more

I have to say, I'm pleased to see Zipcar adding more cars to Rogers Park, albeit slowly. New cars near Morse Red line and the Metra stop. If you're thinking about signing up, see if they offer a discount--there are discounts for students and alumni depending on what school you went to. read more

Zipcar has completely transformed my downtown life. I had a paid-for car that I only drove a few times a month. Between what it cost for me to park it and pay insurance for it, I might as well have been paying another car note. I decided to ditch it and do Zipcar instead. For where I live, the service is great. There are a multitude of locations to pick up vehicles just a stone's throw from my condo, and I've gotten pretty good about gauging the time frame that I'll need the car, and reserving early enough to get the less expensive ones. iPhone also has a super cool app that has made it even easier to reserve cars. For me, it has been a lifesaver. I can get a car when I need it, and don't have to worry about paying for tax, tag, title, insurance or gas. I appreciate not having to give Mayor Daley anymore of my money than necessary. I'm not a "car person", so I always choose the least expensive car -- they could add a few more $7/hr cars in the South Loop, though. My sticking point with Zipcar is that I don't think the cars are well-serviced enough, especially in winter. This is Chicago. Cars must be serviced often. I should not have to call somebody in St. Louis to tell them the car I'm in has no wiper fluid or an ice scraper in the middle of a snowstorm. I also think some users could use a refresher that it is a car SHARING service, which means that you don't leave banana peels or questionable stains in the car, and you should gas it up before returning it. But overall, for where I live and what my needs are, Zipcar fits in perfectly with my lifestyle and I'm glad it's around. read more

Zipcar....where would I be without you. No monthly insurance fees, no maintanence, no parking garage bills and a large selection to choose from! I have heard some horror stories from other users but my experiences have been great thus far. If something did go wrong, missing gas card for example, they were friendly and accomadating to solve the issue. Plus, the option to use zipcar nationwide, even in canada with the current member ship is awesome. I'm heading to Toronto in a few weeks and they have zipcars there too, which i'll probably use a couple of times! Cars are in solid shape and easy to drive. If you have to travel on a weekend trip I feel the full day charges do exceed some day rentals you can find on enterprise or avis. I just wish they were more competive on that front. read more

While renting a car on can be an unpleasant experience for some, it was a good one for me since I made a deal with them. The place is very easy to use and navigate. It's a little bit pricy, but you pay extra for good service, location and nice and clean car. read more

My only real complaint about zipcar is that the cars in the west loop always seem to be booked up for days at a time (sometimes), yet they haven't added any extra cars (that I can tell). Other than that, I love it. I don't have to own a car to have a car. Its great. My fave cars are the Mazda 3 hatchbacks. Man can we fit alot of groceries back there!!! Update: The recently added 3 or 4 cars at presidential towers. This should help relieve the shortage. read more

I like using Zipcar. I signed up originally through the Groupon promotion. I went with Zipcar because of the number and types of vehicles in my immediate area. The first time using Zipcar was exciting and nerve wracking all at the same time. Fueling up was relatively easy, but you must be quick with putting in the mileage and info on the pump. Make sure you scan the car EVERY time you park/leave. I recently had a problem with simply starting the car. I called the customer service number and was helped immediately. There was a lot of locking and unlocking the car, scanning and rescanning my card, and then magically the car started. Puts you in the mindset of Big Brother, but oh well. Remember you are sharing the car with a number of other people. Sometimes there is trash, it smells like smoke, it smells like pot, the windshield washer fluid is empty, or there is a CD left behind..... Roll with the punches...this is a great concept. Since I do not have a car and cannot always ride my bike for certain things I am a fan of Zipcar. read more

I like Zipcar because they include the gas and insurance. With the cost of gas getting out of control, it's definitely a wise choice for me. I have a very old car that totally guzzles gas and I don't want to put the mileage or the wear and tear on it. I 'd like Zipcar even more if they were switch to a plan where you can get unlimited mileage if you rent for a certain number of days. If they do, I'd definitely use it more often. I have family in Southern IL and it's roughly 350+ miles one way to get there. I did rent the MINI and absolutely LOVED IT!! :o) My only other experience was with the Toyota Matrix. It was bigger than I needed, but for the time frame I needed the car, nothing smaller was available. Hope this helps you! Thank you for reading. read more

I live in Wicker Park and do freelance work which sometimes requires a car. Zipcar has been pretty much perfect. Frankly I'm surprised at how often I can get a car nearby at short notice. I really like the kind of cars they have, particularly the Scion B because for a small car it has amazing storage room. But the Mini's are also fun and it's cool to have a Jetta or Volvo if I need to pick up clients. I recently downloaded the Zipcar app to my iPhone and want to give it a try. I agree with the couple comments that the cars can occasionally be messy, especially if the previous person was a pig. And I've gotten dinged with the stiff fee for being late. But I'd be steamed if I'd booked the car and someone was late on me. For the price, convenience and freedom from the hassles of owning a car I give it thumbs up. read more

Terrible customer service, if you have an issue, it take days to get someone on the phone. Rented a vehicle, got there, app didn't unlock car, nobody to talk to, missed an important meeting read more

Let me first say that the customer service agent who helped me over the phone was incredibly kind and helpful. The rest of my experience was absolutely miserable- the car ended up security locking itself somehow so I almost missed a dr appointment that I had to wait months for. The car phone charger did not work after I bought a lighter charger from Best Buy specifically for the car and due to the car shutoff and a low phone battery (so I couldn't use my gps) I was unable to run any of the post-doctor errands to buy large items/ house supplies that had been the whole point of the rental. I ended up dropping the car off early because I didn't want to be stranded again without a way to charge my phone if I needed to call customer service again but they still charged me for the full reservation time and refused to give me even a partial refund even though their car malfunction was the reason I cut my trip short. I'm cancelling my membership and have no desire to ever use this service again. read more

I was a victim of a hit-and-run while driving a ZipCar on 08/15, and my account is still suspended because they have not properly processed my claim. I have been on hold for over an hour in total between ZipCar customer service and their third-party incident claim group. During each call, I am assured that my account suspension will be lifted and the claim will be processed within a few business days. I have been calling every other day since 8/20, and the situation has still not been resolved. Is anyone actually doing their jobs at ZipCar? This is ridiculous... read more

Do NOT sign up. They have no realistic way to cancel. You have to do it over the phone and they don't have the staff to handle your call and you will wait hours. Do NOT give money to companies with such shady business practices. read more

I rarely read reviews on Yelp, and this is obviously my first time writing a review, but I wanted to share a few words with the public about Zip Car. Generally speaking, Zip Car is a good service for quick trips, or some overnight trips, especially in the Chicago area. I have been a member with them since January 2010, spent over 3k. BUT, I'm now in the process of canceling my membership soon after a $145 charge they placed on my account clears. This was for an automated speeding traffic violation I apparently got while in Washington DC and I was never notified or given the chance to dispute with DC DMV before Zip Car charged me $145 ($125 ticket plus $20 processing fee). I could very well be at fault for the speeding violation but the fact that I was not given enough time to contest it with DC DMV prior to being charged the money is a completely unfair process. I contacted DC DMV and was told I could no longer dispute it since it's already been paid by Zip Car. Zip Car will need to carefully revise their policies and procedures. This is not the only reason (among high and unfair fees, $3.50 customer service fee?!) why I'm canceling my membership. The $145 will definitely be the last of my money Zip Car will see. I currently have an appeals request in progress at Zip Car. We shall see what the outcome of that appeals is to be. Thank God for other car sharing companies! read more

Zipcar USED to be a great rental service. In the last three years, their customer service has gone totally downhill due to cutbacks. I was on hold for at least 40 MINUTES to get to a customer service rep. I was stranded at the Zipcar location because the vehicle I booked and got confirmed wasn't there. Zipcar has cut many locations in the Chicago area and has switched my reservations too many times. They jacked up the hourly rates for vehicles. I've had enough after twelve years. read more

The car I reserved was absent. Called Zipcar. On hold 15 minutes. No other cars were nearby. Cancelled reservation. Zipcar Supposed to refund the pre payment. It did not appear on credit card. Called again. On hold for over 20 minutes. No answer. Miserable customer service. read more

I have been a member of Zipcar for 9 years now. In the beginning things were great. Very reasonable rates, cars all over the place in the City, and, if there were issues, things got fixed right away. Honeymoon is definitely over. Over the past 6 months I have had cars that would not unlock, gas cards that didn't work (and I was never reimbursed, even though I followed all their rules about sending photos of gas receipts, etc.), and have been charged multiple times for the same reservation (5 times on one occasion and 2 times on the next). To get reimbursed for their mistakes (multiple charges) takes several days, at best. Their customer service is awful. On average I sit on hold, waiting for an agent more than 10 minutes, which is ridiculous. The final straw happened when someone other than myself canceled my account while I was out-of-town. When I tried to make a reservation and it would not work, I called ZipCar (again, an 8 minute wait for an agent) and was told that the account was canceled a few days ago (even though I was out of the country) and that ZipCar went through all their security protocol (level 1 through level 3, which makes it all sound very legitimate). The 3 levels of security protocol are you name, address, phone number, ZipCar account number, and birthday. All things that are very accessible to anyone with a computer. The customer service agent said, "I am sorry for the inconvenience..." and that was it. No responsibility on ZipCars account, I would have to re-apply for an account (which would take several days, and no help at all this morning, when I needed a car), and no explanation when I said that their so-called "security" was scary, at best, in this day-and-age. You are better off opening a (free) gold account with Hertz, or another car rental company, and getting a car for about $50.00 a day (less gas), which beats ZipCars prices anyway. read more

Every time I use Zip Car, there is some annoying thing wrong. Whether low gas, no notification that the driver before me is late, or today's issue. I got to my office and there was an email saying the car was 45 minutes late. I was NOT late, was a few minutes early. I called to ask about the email and all the person was programmed to say is you are not charged a late fee. While I appreciated that, I explained that something is wrong with Zip Care email system, I should not have to spend time calling to make sure I won't get charged. All the person kept saying was, "you were not charged". They were like a robot and did not care at all that emails from the Zip Car system were sending bad information, and causing me to have to spend more time and infuriating thier customer. "You did not get charged a late fee". AHHHHHHHH!!! read more

Zipcar is a really progressive business! The yelp haters generally complain about money, but this is not that expensive for how well it has worked for me. I use them quite a bit and I will continue to do so! CON: Ok I'll start with a common zip car complaint. One thing is valid with some bad reviews... DO NOT BE LATE. Ok this is a rule in life for me though. I work freelance and you need to be on time. Not 3 min late, 5 min early. If you can't use a clock or show up on time then zip car may not be for you. PRO: People bring their cars back on time when I am waiting for my car because otherwise zip car will fee them for my inconvenience. The fee is there to protect other customers from the late people's inability to be responsible adults. =) PRO: I love the new Audi A3s that is the car I would love to own.. but wait there is one I can drive WHENEVER across the street from where I sit right now. Fantastic! PRO: The technology is amazing how do these things lock and unlock like magic with a cell phone? Nerdy pro but hey you make a car unlock like that. PRO: Insurance! If you do not have an insurance policy be careful when you drive about... unless it is a zip car! It comes with insurance. PRO: Gas included! PRO: Extend reservations on your mobile phone. I have a nice android phone but it works perfectly to add 30 min to my rentals if needed. CON: Missing cars or cars that do not start, yeah ok it is not zip car's fault when I show up and the car is not there but it is not a good moment either. You call in and they move you to a different car no big deal. I would prefer if I could do this on my smart phone, maybe I can, but as far as I know if there is an issue you have to call in and wait to talk to someone. PRO: Not owning a car but driving whenever (awesome!) PRO: All cars come with a parking spot so if you are in a city (like all zip car users) you can go in and out of the free garage spot at your leisure when you check that car out for a full day. PRO: Good zip car events! I like the other zip car users and there are meet ups at bars here and there. CON: Unless your buddy there has a zip car membership he/she may NOT drive the car. PRO: mini (headphone) music inputs in all the cars I use so you can rock out with your phone or ipod PRO: Great website mobile or on computer. Powerful and well done clearly NOT CHEAP. Just like everything is with zip car, done well. CON: I hear the company is not really making money =( This shows they are not really expensive however if the business on a whole is not profiting. PRO: Not that expensive (its really not!) CON: Not in all places or near airports when I travel. PRO: Getting to drive all these nice cars! When I rent from hertz I drive like a chevy go cart, but zip car is volvo, mini, audi, etc. PRO: In chicago there is a built in ipass so you need not pay extra or worry about tolls CON: There is a limit on the miles but check it out for longer if you need to go over the limit. CON: You do need your "Zip Card" which acts as your key. I would like to see the company make the zip card optional if your cell is on you and the number matches your account. CON: Annoying lady that lets her dog shed in my fav zip car - against the rules! PRO: Super cute pink and black umbrella that has been in the back of my fav zip car for months. No one will take it because zipsters are classy like that. Its like switzerland or something. PRO: In the world of renting cars, or in this case car sharing, this really is as good as it gets. I have used all those rental car companies and zip car is the company looking out for me and not just trying to get my money. These guys are ethical and take good care of me and my friends. read more

I HATE THIS PLACE!!! They notified me in MAY 2017 that I had a $100 ticket from FEBRUARY 2017 from some random red light camera. They also charged me a $30 fee stating that if I had paid it within 30 days, then I would not have gotten the fee. I'm like, WTF, DUDE??!!!! I didn't KNOW I had the ticket to pay. YOU just told me THREE MONTHS AFTER THE FACT. I can go on and on about the BS customer service and trying to figure out WTF was going on and trying to GET PROOF of the ticket, but I will save you your golden years and mine. Ain't NOBODY got time for all that! The thing is: they tried to sneakily charge my damn debit card. Thank goodness it is linked to an account that I strictly use for bills so there is never a lot in there and I have no overdraft protection on it so Chase will shut it down if it is a PENNY over. *giggling* SOOOO, the damn charge didn't go thru!! LOL!! I only found out about it when I tried to rent a damn car, then that is when I entered customer service HELL. -_- I'm like, "What is wrong with my account? What ticket? You say it is from February and it is May? Wait, WHAT? NO, I DID NOT KNOW. AND NO, I am not paying you jack crap until you show me a damn ticket." Then, they went into this "Somebody will contact you via email in 48 hours.....which ran into TWO DAMN WEEKS of me calling every 2 days!!! I had no problem with the ticket but I was NOT going to pay just because they said so. So, I called the City of Chicago myself and they were like, "Chilllleeeeee, I cannot tell you anything because you are NOT the OWNER of the car but I CAN tell you they got that ticket within 7-14 business days. You know our Chicago crooked asses do not play about no red light fees. They are flat-out BULLSHEETING you about why they are just not billing you. And, YES, they have pictures." So, I filed a report with the BBB. Anywho, in summary, never got a straight answer from Zipcar because I never got out of customer service HELL, so I reported them to the BBB, THEN they responded VIA EMAIL with the MIRACULOUS picture of the violation, I asked them to waive the fee, NEVER heard from them, they did waive the fee but never contacted me to tell me but sent me to a collection agency instead for the $100. (MOTHER EFFERS!!)- I paid the damn ticket and then they asked me to rejoin by paying another fee and agreeing to allow them to charge my card whatever THEY deemed appropriate and WHEN they found it appropriate because it is in my membership agreement that I can NEVER TALK TO ANYONE ABOUT. So, I told the last rep who tried to justify this crap to GO TO HELL because I am leaving the HELL her and the other MORONS they call customer service reps just put me thru AFTER having been with them for like 3 years WITHOUT INCIDENT, so they ALL can kiss my ARSE and read all about it on yelp.....and *WHEW*....here I am WARNING EVERYONE TO STAY AWAY FROM THEM. DE END. read more