This was an oil change / tire rotation as part of my service contract…read more Everything went smoothly from drop off to pick up, everyone was friendly and helpful. They clearly explained about suggested services coming up & why they were important. Thank you so much!

I traded in my Dodge Challenger for a Jeep. They took my car and agreed to pay me 266.00 and…read moretransfer the recreational tags to the Jeep. Two months later I get the recreational tags from Cole Nissan after they have expired and I am still waiting for them to pay me what they owe me for the sale of my car. They have already sold off my Challenger but have not honored the bill that they owe me

I was having issues with the car and their service manager Matt Hooper helped me more than you'll…read moreever know. I will send as many people as I possibly can there from now on awesome work awesome people thank you Matt and JD Byrider

Was at this location this morning to finish with getting my wife the kia that she wanted. between…read moreyesterday and this morning they must have decided that they didn't want us to have it. they started trying to force us into a chevy cruse. not the car my wife wanted. told us the Kia Sorento was the most expensive car on the lot. I looked up some of the others they have on the lot and found that to be a lie. Dont go to byrider they try to force you into a crap car.

I recently bought a new Cadillac Escalade from Cole Glimore. I had ordered this vehicle in May as…read moreI was waiting on the availability of certain options that would only become availableon the 2015.5 models. Cole Gilmore provided me with updates throughout this process in regards to the order being received and production dates. Once the vehicle was received, I was notified that I could pick it up the next day and our salesman, Neil, was there to introduce us to the vehicle. We have a daughter in a wheelchair and I was concerned about parking in the snow. They opened the showroom floor and allowed me to drive my trade in onto the showroom floor then they brought our new vehicle into the showroom. This allowed Neil to give us a complete walk through on all the systems in a dry and warm environment. All in all, Neil spent about 2 hours with us to make sure that we were familiar with the vehicle. All in all, it was a very pleasurable experience and we would highly recommend Cole Gilmore for auto purchases.

Easy to make appointments, service advisor took care of us quickly, good place to wait with a nice…read morecoffee bar. Called earlier than expected to say it was done, under the estimate and took care of the problem. Glad we came here.

They are very attentive UNTIL you sign your contract. After that I felt like I was cast aside or an…read moreinconvenience to them! My car has had pieces of it actually come off going down the highway and I was charged over double the value of the car.....

I would not have bought my car here if I would have known of the bad reviews. I noticed my payments…read morenever went down after years of paying my car. Then I noticed it went up an extra 3,000 . I called and they told me that if i want to keep my car after paying it off, I have to pay an extra 3,000. That's BS.

If you are like me, you REALLY love going to get an oil change. Nothing brings me more joy than…read moretaking time off of work to go and sit in a waiting room watching the news and having a bunch of strangers cough and hack. You probably don't think I am qualified to make statements like "they were running behind" or "how long does it take for an oil change." Well not to name drop, but, jokes on you because my Uncle Ed is in the oil changing business and he knows what's up. Anyway, that is not the rant I am here for. DeNooyer was on time (I would hope so, I had an appointment), the waiting room was clean, depending on which room you were in wifi was dependable (and free), no free snacks (I mean, what do you think this is the Cadillac dealership), but free coffee. My guess is they provide coffee so you can sit and enjoy the company you are forced to share time with. For example, what if I was sleepy when I went in there and dozed off while my oil was being changed. I would have totally missed Shelly... and more specifically, her playing music from her phone for everyone else to hear. Damn it Shelly, have some manners. You know better than listening to your music like that. I love MJ, but I don't like listening to Smooth Criminal in the waiting room of a place where I feel like I am already overpaying (this is not a knock on DeNooyer, everyone feels they are overpaying every visit to every mechanic ever in the history of car problems). Seriously people/Shelly, can we just have a little respect for my audible personal space. Shelly, unless you are going to get up and start dancing your ass through that waiting room, nobody needed to hear YOUR music. To recap: DeNooyer get some snacks. Shelly, turn your f*cking music off. Shelly's kids, buy your mom some headphones.

Great customer service and maintenance service for my car. Would highly recommend and suggestread more

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

We recently purchased a new Subaru and our experience at Fox Maple Hill was great. Aaron Black was…read moreextremely kind, patient and very knowledgeable

FUCK THIS DEALER. I took my in my Hyundai as a last resort. I knew it was the head gasket but I…read morestill have to pay the EXORBITANT diagnosis fee? Ok. So I wait a couple days to hear. They wanted $4K. The mechanic called saying he had trouble dropping that kind of money into a car not worth that. I agreed. That week my son passed away. I had my hands full. I told them of my son's passing and they said they would roll it in back. I know it was a bit more than a week, but NO COMMUNICATION. I received a letter from the Sheriff about an abandoned vehicle. I took care of that but my Hyundai was no longer mine. Is a phone call unreasonable? I'll NEVER EVEN CONSIDER BUYING CAR BRAND THAT THIS DEALERSHIP SELLS JUST SO I N ER HAVE TO GO BACK. FUCK THEM!!!

Our VW Sportwagen is a member of our family. We always have its regular maintenance completed on…read moretime exactly as recommended. When we woke up last Saturday and the VW neglected to start we were more than bummed. Mr. and Mrs. B suggested we call Spring Valley Motors. We did, they were closed until Monday. Monday morning I called and Kirk was (as my brother says) right on time. I explained the problem and he agreed to call me back with a tow time. There was a little confusion that followed about the towing, which was completely my fault - for those of you who have never had your car towed for repairs, you need to leave the keys in the car and the tow company will pick the car up with the keys inside - but within a couple hours Kirk had our VW in his shop and had generously picked our key up on his way to get his lunch. By 1:00 pm Monday afternoon Team VP had a diagnosis: a new battery! The battery was $179, the tow was $65 and we paid $75 for a general look over. I looked up batteries for VW TDIs and the prices ranged from $100 to $200, so this coupled with the fact that Mr. MVP and I have no idea how to change a battery we think Spring Valley Motors gave us a very fair price. Kirk had our VW ready to be picked up by 2:45 pm on Monday afternoon. Mr. MVP took an Uber over and we are once again a one car family. For those of you wondering I asked and Kirk said his shop does all the regular maintenance that VWs require as well as repairs. They charge about $100 for TDI oil changes which is the going rate in Kalamazoo.

True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

It was Zeigler Honda !When you make an appointment with a sales person at Zeigler on stadium they…read morekeep it and don't pass you off to a 20 yr old. That they use a calculator !! I really had a terrific experience in Plainwell at Zeigler. Grant was my salesperson!

My family had a troubling experience with Jonathan. On paper, he offered my elderly mother $2,400…read morefor her van. When he arrived, he abruptly dropped the offer to $1,000 -- less than half -- and the shift from "helpful and respectful" to pressure tactics was obvious. The next day he contacted her again with a false narrative about having a buyer lined up, which felt inappropriate and manipulative toward an older seller. We declined and sold the van to another professional organization that was fully transparent and honored their original $2,400 offer. I'm sharing this so other families, especially those with elderly sellers, know to be cautious and get multiple quotes.