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    Express Auto

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    Seelye KIA Of Kalamazoo

    Seelye KIA Of Kalamazoo

    (26 reviews)

    There were a few minor issues that seemed to grow due to a series of miscommunication. They made…read moreeverything right in the end I do recommend them.

    Not to be that person but if I could give Kia 0 stars I would but yelp won't allow that. I bought…read moremy 2018 Kia forte in 2022 with 52,000ish miles as a certified pre-owned vehicle, since then I've had nothing but issues with not only the car but with the terrible customer service. The week I bought it I noticed it had a weird shake, mentioned it to the dealership and they said if it doesn't show a light.. they can't fix it. Well the light came on a couple months later and since it wasn't covered by the "certified pre-owned warranty" they couldn't fix it. The man who sold me the car felt bad and paid for half of the repairs (shout out David) which ended up being the ignition coil and spark plugs to which I've had to replace them 4 times since then which is UNHEARD of. Then I had an accident and had them fix my car since they're the "pros" and they had my car for 3 months which was fine except everytime I would call to check on it they wouldn't answer or hang up after no actual update, just being extremely rude to the point where I felt I was bothering them by wanting to drive a car I was paying for. Fast forward, three sets of ignition coils later (paid for fully by me) and a cv axle going out.. my car has sat in my driveway underivable for 6+ weeks due to the fact my motor is garbage. The warranty expired at 100,000 miles, and I'm at 101,000. I've been in contact with Kia because it it a known issue that kia motors are trash and I was hoping they would catch me a break or at least show me mercy. Nope. The warranty is expired so there's nothing they can do, they didn't even pretend to care. Just the generic "we're sorry". What a joke Kia is. They did say if I brought it into the dealership for a diagnosis (that I pay for) they would maybe look into getting it covered but the chances are extremely low. Long story short never buy a Kia, if it's not getting stolen it's breaking down constantly.

    Zeigler Honda - Ali and I with my new-to-me vehicle

    Zeigler Honda

    (42 reviews)

    Worst Service Experience I've Ever Had - Avoid Zeigler Honda of Kalamazoo at All Costs…read more I had the unfortunate luck of breaking down in Kalamazoo while visiting family. I took my car to Zeigler Honda, assuming a dealership would be the easiest. Big mistake. They quoted me $4,000 for a new clutch on a car with only 40,000 miles. The estimate was nearly double what multiple independent mechanics quoted me. I was told that if Honda ever issued a recall, only work done through a dealership would qualify for reimbursement--so I felt completely trapped. The service advisor assured me this was the worst-case scenario and said the parts would be sent to Honda for review after the repair. Once the job was done, they changed their story--said they'd "held the parts" for me but wouldn't be sending anything in. Honda already issued Technical Service Bulletin 22-017 acknowledging premature clutch wear due to a supplier defect. Zeigler charged double the labor listed in that bulletin, and to make things worse, they performed additional work I never authorized, which ended up causing additional issues I had to have corrected elsewhere. In short: this dealership is dishonest, overpriced, and untrustworthy. I've owned Hondas for many years, and this experience was such a disaster that it's made me question the brand altogether. If you ever find yourself needing repairs in or around Kalamazoo, take your car literally anywhere else. You'll save money, time, and a lot of frustration. Zeigler Honda is an embarrassment to the Honda name.

    Last time at Zeigler, listen to the other reviews. I've been coming for years but my last oil…read morechange experience was the worst and the most expensive. The service staff was nice, but I miss Rich and his absence was noticed. They were not busy at all. I waited over an hour with zero check in or communication. My car was gone from the service bay for over 40mins, and again no communication. They used to check in when the service was done and it went to the wash, clearly not anymore. I've never had this experience and will never be returning. Do your self a favor and go anywhere else but here. There are too many good shops in Portage/Kzoo to subject yourself to this.

    Metro Toyota

    Metro Toyota

    (67 reviews)

    We wanted to arrange for a test drive for a vehicle that was out of stock at the Battle Creek…read moredealership. We reached out to Metro Toyota and Connor Moss was able to make sure our test drive vehicle was ready to go. He met with us afterward and was very knowledgable in answering all of our questions. Overall a very positive experience, both with Connor Moss and Metro Toyota. We will be back.

    Several months ago I bought a brand new 2025 Toyota Rav 4 from this dealership. I sought this…read moredealership out because I am a Costco member and there are additional discounts for buying at a preferred dealership. I started out with emails and phone calls and was put in touch with a sales person that would be the best fit. It seemed fine at first but then my questions and calls started to seem like I was irritating the sales person. She seemed bored and just wanted to sell the car not do any work for me the customer. The car finally arrived and I went to pick it up. Granted this dealership was over a hour and a half away from my home. I was super excited to be buying a brand new car. When I arrived at the dealership. I had to go seek out the sales person. She seemed less than excited. The car was not detailed very well. There were scratches and dirty marks on the inside and out. The interior color was not what I chose. The sales person seemed like I should just accept everything without being upset. It was a very bland transaction. It took a lot of doing but we ended up figuring things out and I took the car. I love the car but would NOT go back to this dealership for anything. They need to work on customer service and care. After I drove it off the lot it was crickets from the sales person! You're welcome for the commission! Think twice before doing business at Metro Toyota!

    Zeigler Lincoln

    Zeigler Lincoln

    (41 reviews)

    I would NEVER buy a vehicle with these people! My girlfriend has been dealing with Montana and one…read moreof his coworkers. Montana would constantly text her to nag her, and when she was finally ready to buy something all they did was yank her around. They told her about a vehicle she would be interested in, but it wasn't there, but they PROMISED it would be there Monday. She set an appointment with them, drove all the way there from Battle Creek, just to be told that the vehicle was in CHICAGO!!! They told her that it would be back on Wednesday, so she set an appointment, then texted them that she was on her way and he said ok. She made it almost there, and he texted her that the vehicle was already SOLD!!! What a complete waste of time, and so unprofessional. I will be telling everyone I know to steer clear of this dealership!!$

    Received a recall notice for a 21 Lincoln. Called and booked an appointment, indicating that I…read moreneeded a loaner car if it was going to take more than a few hours. Recall states 4 hours to multiple days. I live 40 miles from the dealership. The appointment was scheduled. A week later, I received a call indicating that since we didn't buy the car at their dealership, a loaner was not available. The car has 28,000 miles on it! I could understand if it were something I caused, but it's a recall. Booked at a local Ford Dealership and problem solved. Audi and BMW never treated us this way. Be warned of a lack of past sale support.

    Seelye Ford - Kids play area

    Seelye Ford

    (70 reviews)

    Gil Travis Corey Chris, these guys are great. Great to work with. Alright great place to a vehicle…read more Very happy with everything here.

    We (my fiancé (26) and myself (25)) had scheduled an appointment with the service team at Seelye…read more We had purchased our F150 the previous year and needed the brakes to be looked at as it was squeaking. The morning when we arrived it was very chaotic, the workers were obviously unhappy. As we waited to be helped I watched as they frantically were shuffling papers and such. We gave them the keys around 8am. At around 10am they texted us, letting us know the truck was ready. We drove back to get it and were met with more unhappy chaos, and given keys then the worker, Jason, walked away. At this time Jason had mentioned that there was confusion in the back on where the keys were located and that he found them on the "not done" board. When we walked up to our truck we realized they were NOT our keys. We had to walk back in and ask for our keys. We were met by a different service worker who got us the correct keys. We drove home and almost an hour later I received a call from them that the truck was actually NEVER looked at. This is extremely disappointing and unsettling. They blamed it on a busy drop-off this morning. However I dropped my car off at the time on my appointment. When I mentioned the key mishap to the manager on duty he stated that "this doesn't happen often" and that he could remember the last time this happened "six months ago". I told him I do not trust that my keys would not be given to someone else and some people would not be as honest and potentially steal my truck! They apologized, but no one took accountability or acknowledged that this was extremely unprofessional and wrong. I am disappointed to say that I do not feel comfortable, or welcomed, at Seelye Ford and we will not be able to return.

    Express Auto - car_dealers - Updated May 2026

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