Last week I ran out of gas on Stadium, the guys in the service department did all they could to help me out (so thankful!). So today I came back for an oil change, and I have never had a more pleasant oil-changing experience! The guys went above and beyond. They even washed my jeep. Based on customer service alone, I'd absolutely recommend the service department. I was expecting the price to be on the higher end, but the price for the oil change and inspection was great! (under $25). Keep up the good work guys! read more

I would NEVER buy a vehicle with these people! My girlfriend has been dealing with Montana and one of his coworkers. Montana would constantly text her to nag her, and when she was finally ready to buy something all they did was yank her around. They told her about a vehicle she would be interested in, but it wasn't there, but they PROMISED it would be there Monday. She set an appointment with them, drove all the way there from Battle Creek, just to be told that the vehicle was in CHICAGO!!! They told her that it would be back on Wednesday, so she set an appointment, then texted them that she was on her way and he said ok. She made it almost there, and he texted her that the vehicle was already SOLD!!! What a complete waste of time, and so unprofessional. I will be telling everyone I know to steer clear of this dealership!!$ read more

Received a recall notice for a 21 Lincoln. Called and booked an appointment, indicating that I needed a loaner car if it was going to take more than a few hours. Recall states 4 hours to multiple days. I live 40 miles from the dealership. The appointment was scheduled. A week later, I received a call indicating that since we didn't buy the car at their dealership, a loaner was not available. The car has 28,000 miles on it! I could understand if it were something I caused, but it's a recall. Booked at a local Ford Dealership and problem solved. Audi and BMW never treated us this way. Be warned of a lack of past sale support. read more

Highly recommend- The Process was smooth and easy, had never been in a newer model Lincoln before. Hannah from sales was knowledgeable, and after I noticed a chip in the wind shield right after leaving the dealership, I contacted her and she set everything up to have it replaced. read more

Very rude. Yelled at me when I asked a question. Inefficient and ineffectual. Painted over defects in car. Fraudulent. Disrespectful. Liars about condition of car. They are like the quick sale salesmen on t.v. They don't stand by their product. Don't buy Lincoln products stick to foreign. Lincoln knew this cars defects and issued recalls but the dealership still sold it without the recalls being repaired. I am so sorry I ever dealt with this company.Never again. Don't put your trust in them. They overcharge for services too. Over $140 for regular oil change, I paid $85 for full synthetic at another dealer. read more

When they saw on the schedule I was coming in for service, they tuned their satellite radio to a sweet ska channel and I skanked my way through the wait while they competently repaired my air conditioning. Customer service champs! read more

took my car to Zeigler Lincoln service to get an oil change on Friday afternoon. I left the car there after signing the "contract" that said the estimate would be $70 for oil change, inspection, and tire rotation. They told me it would be done within an hour, I gave them TWO phone numbers for us, and we left for errands. Husband dropped me back off almost 2 hours later, and when I went to get my car, I waited about 15 minutes for paperwork to get there. Service man brought paperwork to cashier and told me I needed new tires and the tire estimate was on the paperwork ($1100 for Firestone or Goodyear or something, $1200 for Michelin). Fine, I'll take it to Discount Tire because I love them! I handed my credit card to the cashier, and she said my total was $150+change! I told her he had told me $70 when I came in. She looked at the paperwork and shrugged and charged my card. Everyone seemed in a hurry, and I was too, so I figured they found something that needed filling (brake power steering or some other fluid). When I got home, we were looking over paperwork, and I saw that they didn't do a tire rotation, and change oil was ALL they did. We couldn't see anything that showed why it was over 2x what they told me. Also, it wasn't the same paperwork because the tire estimate wasn't written on it. MY BAD for paying that, but we went in today to see where the charges came from. We had been charged twice for the oil change, and because I had already paid, there was NOTHING they could do about it. Come back in six months and get a free oil change. It's not free Dude! I already paid for it. They should have simply given my money back, and I wouldn't have had to tell everyone what a SCAMMING pit they are running. We'll be calling the manager Monday to get our measly $80 bucks back, but I won't be going for service there ever again! read more

Repair department is the worst. Over a week and half late on a one week repair because "the parts are not in". After repair the parts were not available for my inspection upon request per Michigan Law (Act 300 of 1974 SS 257.1333). When I came to pick up my car after the repairs were complete, the instrument cluster had no lights and the speedometer did not work. And the top line care that they promise is bogus, my car was never washed or cleaned in any way. It was, in fact, left parked under a tree that shed and dropped sap all over it. Liars, failures, and law breakers. read more

We were looking around to replace our Mercedes 7 seat. Jeff Jones showed us 2 BMW's and we had the opportunity to make a test drive this all without making an appointment. Jeff was so passionate about the cars !! We loved it ! Thanks Jeff read more

Most impressed with the quick and friendly service. Free coffee, comfy waiting room, and that new tire smell are bonuses! read more

Zeigler Lincoln - Car is in the shop. Friendly service & the waiting room isn't too shabby! Not pictured is the dual-sided fire place to my left. - Car Dealers Near Me - Kalamazoo, Michigan

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Looking for a used car at a time I don't really have to shop, but my car was totaled in a collision with a deer. Would have purchased pretty much sight unseen if there had been any room to negotiate a warranty. Spoke with Virginia Johns and when I told her I would need some kind of extended warranty, I got a quick "Ok, bye" and she hung up. Really wanted that car, but I'm sure there are people out there better to deal with. read more

My two terrible experiences at Ziegler Ford. Last week, dropped off my new diesel truck on Friday for an oil change, detail and to have a small issues looked at by service. Came back on Wednesday to pick it up and only 1 of 3 things was done. Told Tom he failed at his job, he was supposed to get all this handled. ( I had tried calling and texting several times before pickup to make sure everything was done and done well, but they don't communicate well here at all.) Said it wasn't his job to make sure everything got done. Got the manager Bryan who at least agreed they had dropped the ball. Ironically, they had a bill ready for me for the detail, but 4.5 business days to get some very simple work done and they didn't. Checked the oil before I left and it was low and black as when I dropped it off. They said that's normal for a diesel. Not my first truck, have 500K miles experience with the 6.7 motor since I drive for a living. I bet them if they did another oil change in front of me and the color didn't change, I'd pay for it. Well, it did change and I was right again. I also asked about greasing my chassis and was told there weren't any places to grease. OK, there are many. 5 min later someone started greasing my chassis. These people were nice enough for the most part, but lack training and leadership and seem to be looking for short cuts at every turn. My first experience was a simple tire rotation. Told them I was in a real hurry, didn't need to try to squeeze it in if it would mess up their schedule. They said no problem. 45 minutes later I'm told they're almost done. 1.5 hours later I finally check in with them and they never even started because they couldn't find my lug nut key!!! Are you kidding me?? This place is a terrible joke. Avoid at all costs. read more

Horrible service! I will drive all the way to Grand Rapids or Battle Creek before I go to this service center. They have no clue how to take care of vehicles, their techs are slobs and they tried charging me over 900.00 to out new brakes and rotators on my Lincoln when they could have been rotated. I took it to the Lincoln dealership in GR and I paid $213.00 as opposed to the 900.00 that Zeigler was going to charge. The service manager is great but needs to find better techs and teach them instead of taking care of their dirty work to cover his butt. read more

I was so close to purchasing a car at the Ziegler Dodge building, got right down to getting pre approved from our bank on a loan, but was told we still had to speak with the financial guy, business manager I think is his title. So my husband goes in to speak with Allen. Remember that name because unless you want to be treated like you're a dumbass you'll want to stay clear of him. He wanted my husband to get a loan through him. My husband told him he was all set with his bank. Allen proceeded to ask my husband if he had bad credit. Not sure where that comes in since we're already pre approved. Then Allen says to my husband, how long are you keeping the car ( none of his business). And then finally, Allen says And since you don't care about money, he basically told my husband do what you want. Well Allen that was what we were trying to do before you had to go and speak down to us. Allen was more concerned about his goals rather than ours. I had a bad feeling all night, on top of that their service department reviews on Yelp are horrible. The only nice thing I can say is they gave me my $100 deposit back. I was happy about that. My sales guy Rob Yoder was patient and professional with me and I appreciate that. Sorry Rob you lost a sale because of Allen. If that dealership allows Allen to speak to customers that way. I don't have faith that the service department will be any better. Now If you started a drinking game on whenever I said Allen's name you should be feeling no pain right now. P. S. I'm the proud owner of a 2017 Ford Explorer- Platinum baby!! Oh hey Allen, don't ask me ride. Peace out (I just dropped the microphone) read more

Dishonest. I took my car with 30,000 miles on it for a routine check up and the service representative informed me that I needed to replace my front breaks "immediately". Zeigler was going to charge me $300 for this. Since my car was relatively new, I was suspicious and advised him I wanted to see for myself before committing to changing them out. I also planned to purchase the brakes and rotors from the store and replace them myself since it would only cost $125. Upon looking at the brakes with my own eyes, I saw that they were relatively new, with probably 10-20,000 miles of life left in them. The rotors were also fine. Had I not caught the representative trying to dupe me into a quick sale, I would have been out $300 for brakes/rotors I didn't even need to replace. Now, I get that Zeigler is in the business of making money. All businesses are. But making a quick buck by trying to trick their customers isn't the way to go about it. While I spent roughly $40 on the check up, Zeigler can be assured that I will never be walking through their doors again. Check ups, major repairs, purchasing a new car, anything. I hope it was worth it, Mr. Dishonest Zeigler Honda Service Representative. read more

This was easiest and quickest car buying experience I've ever had. Ask for Nancy Meade! She was so hospitable and even kept my two boys under the age of 2 entertained while filling out financing paperwork. We drove from Granger, IN to Kalamazoo, MI and will definitely be doing business again. I was able to trade my Jeep in at a great price too! read more

Zeigler Lincoln - Car Dealers Near Me - Kalamazoo, Michigan

They have a small selection of entry level BMW's. Their BMW service department is difficult to get a hold of. I went in to look at an M5 on the showroom floor while my 535 was in service. The sales manager gave me the head to toe look over and blew me off as a young chump who could never afford an expensive car. He refused to even start it up for me. I took my business elsewhere that took me seriously. You have to specifically ask them to wash your car, which should be standard with any stealership service. When they actually did wash it, it actually came back even dirtier than before. I had to wipe it down myself. I believe they have rebuilt their dealership recently, but I have not been back since. read more

Eh. Meh. I guess I expected the customer service to be tcomparable to my former Honda dealership in Gilbert, Arizona. It wasn't. I went in for the Express Service. My old Honda dealership: Someone came out and greeted each customer, got the customer's name, offered a card, asked what she/he could do for the car, entered each service on a tablet, customer got an estimate for all the maintenance. If you liked that particular serviceman/woman, you could contact him/her directly in the future. It was an excellent way to establish and maintain relationships. Honda Zeigler: I drop my car off, walk inside, and say what I need done to my car. The man working at the front never asks my name (or even appears to care), never gives me an estimate of all the costs . . . I finally ask him if I needed to do anything else, and he replied by saying all he needed was my keys. Later, some poor technician wanders around the waiting room asking who owns a red Honda Civic. He didn't know it was me because no one ever asked my name. I get my invoice and go to check out, and the total was a surprise. The person working at the window didn't offer to break down my bill; I had to ask, and the total didn't sound right, even though I asked her if she applied my coupons (turns out, they didn't). She was not friendly, nor was she accommodating. I looked for a way to submit customer feedback on Zeigler's website, but I couldn't find it. Some plus sides: I have to get my oil changed only once a year (I don't drive much). And, a very friendly man gave me an oil change coupon for next time. :) Get your customer service together, Zeigler. Take a page from SanTan Honda. read more

Be aware. I bought a used BMW 47000 miles , they sold to me stating it is in good shape. I brought it back to their service department twice within 2 weeks of buying it complaining of black smoke of the exhaust and I was told all is good. Less than 5000 miles , the car broke down and found out the engine is not fixable. Don't trust their used cars. Don't trust their service department. Wish I never used them. read more

The new Zeigler Honda service area is pristine and comfortable. Making an appointment was easy. The car was done early and at the price discussed initially. The waiting room has iPads available with netflix. Solid recommendation. read more

Virginia at Zeigler is awesome! She recently helped me find a used Jeep. I had been looking for months for a certain combo of features and low miles. Virginia was quick with responses to all my inquiries and happy to go the extra step to make sure I was a happy customer. 5 star service. read more

Oil changes are quick. But at the Chrysler Dodge Ram dealer, service is atrocious. Brought my Chrysler corporate vehicle in 3 weeks ago, set up a date to bring it in to get my tires changed. Come in 2 Wednesday's after and leave them my car. Sat for an hour and fifteen minutes then walked up to the desk to let them know I was going to leave with a friend to get some food. They tell me that my car is ready to go. Great, right? Well they tell me that they have just diagnosed that I need new tires. I already set up the appointment to get new tires, they looked at it. Now, they re-inspected and put the order in for new tires. "Come in at noon tomorrow" they said. Takes 30 min per tire they told me (only needed 2 new ones). Come in the next day, hand over my keys at 1. It's currently 2:30 and it looks like my car just pulled up in the garage. Been sitting there for 5 minutes while the service men sit at there desks, not informing me my car is ready. The Rochester Hills dealer I usually go to offers water, a snack, and keeps you updated on your service. Haven't been approached by anyone in the 2 days I've been here. Bottom line, I'm going to make sure I drive my vehicle back to the east side of the state for service. read more

Bought car at Dodge dealership, overall process was acceptable. Problems encountered when car needed service, ex- factory tires for car not in stock, requiring several days waiting, no courtesy shuttle offered for repairs, computers "down" resulting in lengthy waits, & car was returned with large scratches & dents supposedly "not caused" by the dealer, yet not previously present! They had difficulty locating the warranty, or even sales agreement. Waiting room is nice & clean. Well appointed with an area for the children. Edit: after meeting with the repair department, they rectified the entire issue, and quickly. They referred me to a local scratch repair service, and took care of the issue. They were able to locate my paperwork, and take care of the issues. I went from being very unhappy, to receiving excellent service. Will return. read more

After leasing my car (I know not a smart idea), we decided to buy it. Well, the first price they gave me was $21,000 but when my husband went in to make the purchase, it went up to $25,000. Guess the sales guy made a hell of a commission on this one. I will not ever go to them again and I will specifically let everyone of my friends and family know the name of the salesman who ripped me off. read more

I came in and asked about a vehicle I had found online. The salesman directed me to a different vehicle that I said I would like to purchase. He then told me that the vehicle was newly in stock and that he would have to look up the price. He quoted me a very high price and I walked away from the sale. The next day I found the same car listed on Craigslist. The car started at less then the salesman said his "bottom line" price was. I called the new salesman and he confirmed the right price and said he would hold it for me. I came in the next day to buy the car and the salesman said that he couldn't sell it to me for the listed price despite having confirmed the price the night before. I asked to speak to the manager who was very short with me and talked to everyone but me. Finally, he met with me and when I told him what happened he told me that was common practice. He said that he frequently would post low prices and that he allows his employees to jack up the prices once the customer comes into the dealership. He said that is why he puts small print under the ads. I pulled up the craigslist posting which had no small print and no "Subject to change" warning on it. He said that it's different on craigslist. He refused to give the car for the price he listed it for and said that he gave me a price for a different car anyways but it didn't matter anyways! He wouldn't even give me the quote for the car that I was trying to buy!!!!! Don't go there!!! They play by there own rules and are very rude and condescending. I couldn't make this stuff up if I wanted to. Stay away!!!!! read more

The service I received at Ziegler was very satisfactory. I was greeted immediately and my service needs discussed. I was also advised about a recall and was given the option of having that taken care of right away or re-scheduled. My car was taken in right away. The waiting area was very clean and a pleasant, comfortable place to wait. The repairs were completed in the window of time I had been promised and within dollar amount discussed. I was surprised I was charged for items that I thought should have been covered under an extended warranty that I had purchased when I bought the car.. I was told the service center could not answer the questions I regarding extended warranty coverage This is something I will be following up on and will repost the entire issue here.. Overall, it is great to have a professional, full service Honda dealer with extended hours. UPDATE: After numerous phone calls, to the finance office and then the General Manager I decided to personally to go to the dealership to discuss the Zurich warranty. I was assured it will be honored at all dealers and is better than the honda warranty. I'll make that final assessment at next maintenance check. SO far very professional and personal in ttrying to reassure me. October 2012 I finally received a coupon for completing this YELP. read more

Free Wi-Fi. Nice clean environment,and for the most par the staff is friendly . Inspection could be a little more detailed oriented. But,I would recommend getting your oil changed here. Only place that has ever changed my oil. I usually do it myself. read more

I don't recommend BMW Zeigler service . They are really have a bad service with their customers. They have a lack of communication with there customers, After paying 760$ (600$ in just labor)to get it started and driving i asked for a copy of the diagnostic codes that were left unsolved and they were unable to provide me w a copy instead he gave me a sticky note w a couple of random words on it... I'm really disappointed! And i feel as if i I have been robed blind. read more

Zeigler Lincoln - Car Dealers Near Me - Kalamazoo, Michigan

Sales was ok when we purchased our van. Not to happy with the service after the sales. The sales manager is not very customer oriented at all. At time of sale sales person told us to come back anytime for free car washes. After stopping in three times we felt like leppers. The last time the sales manager asked for us to come back another day as they were to busy to do it. He then told me that the free car wash deal was with the sales rep only, not the dealership. read more

Bought 2 used cars from there and both have had issues. IF they actually did an inspection then their service department is incompetent. If they didn't, then they are no better than a little mom & pop used car lot getting cars off auction. Very disappointed. Don;t let emotions let me make you car buying decisions, especially at this place. read more

After my second failed attempt at buying a car there I can safely say I will never buy a car there. I love everything the owners do for the community but there sales and finance people are not top notch. I basically went in money in hand with a car in mind. The car was not certified and OVER the kbb value for the certified model. I was still willing to buy it. It was over budget, still willing to buy it. Had bumps and road rash, still willing to buy it. Took 3 days to get approved (although I was already approved through my bank which they can write through) and in that time I found another vehicle. (for much less) We were very upfront with time restraints and everything. When I thanked the sales person for his time and told him I found/purchased another car. He blamed my bank for being slow. Hmm that makes a lot of sense seeing as I used the same bank for this transaction. It was a classic "I know we are over your budget so I will take you till the deadline so you don't buy another one" but I'm smart and kept looking after the second day of pulling teeth to get a response from him at all. read more

Service department is terrible. They say the car will be done at a certain time and it's not. I waited 1.5 hours for a scheduled oil change!

I purchased a car from the Kalamazoo location and have had issues since day one. They told me they would "make it right with me" but when it came down to it they turn there backs and did nothing. When asked about trading the car in on something different they became more concerned about how that would look in the car fax report instead of taking care of the customer. I also informed them my wife would be in the market for a new SUV within a couple months of the purchase of my car (which is now) but will not be going back or recommending them to anyone. Make sure you read all the fine print. I did not until the day after and found over $1000.00 in extras I did not know about. When I called them on it they made up some excuse and said it would be credited to my loan. It has been over two months and they still have no idea of the status. Buyer beware. read more

Yes, it's more expensive than your local shop, but it's a dealership. I've alwa felt treated respectfully, even though we are on a very tight budget and can't always afford what they recommend. They also provide a military discount and work within what I tell them I am able to afford. I appreciate that, because I have a van model that has parts I can only get at the dealership, so going to the local tire place isn't an option. read more

I stopped by for an oil change and tire rotation Friday at 5pm. Staff was quick to take care of my needs and the car was finished quickly as well. read more

wanted to take a moment and let others understand what a mess of an establishment this place is. I had inquired about a vehicle process was great nancy helped me out no issues get me an approval did everything i asked and when finalizing they told me they could not sell me the car because they were scared of it going to denver and not being able to pass emissions. evan after i would buy vehicle "as is" all the managers involved mike and joe were absolute trash, treated me like shit and acted as if i had no idea what i was talking about they have no idea what they are doing.i have been in the industry for almost 3 years now in sales and finance, I have never had a place pull credit and promise so much and accomplish so little place is an absolute joke its a shame they had all information needed prior to pulling credit and decided to keep trucking and wait till the last minute to call it off. i asked to make it work and wholesale the vehicle to one of my dealerships and they wouldn't even honor that. it's such a big company treats its customers with such disrespect. very shady unprofessional and un knowledgeable staff. I chose to inquiry on the vehicle because of the big company umbrella never again these people not only wasted my time but insulted me. very disappointed to say the least. read more

This is probably one of the better ones in Kalamazoo. The selection is pretty good, but prices tend to lean towards the high side. I have used their service department in the past, and have been satisfied. I would deal with them again. read more

When calling to find out the price of tires they got us the price and ordered them right a way. Scheduled the appointment for a few days later. On the day of the appointment I walked in with an additional recall and they were able to complete the tires and the recall while I waited. Thanks! read more

RUINED MY NEW CRV. Went there for an oil change on my 2014. I had the oil changed recently at an independent shop and they found the drain plug STRIPPED OUT and leaking. Luckily my independent shop was able to install a new pan fairly cheap but I WILL NEVER go there for work again. If they can`t even do an OIL CHANGE RIGHT I would be HORRIFIED to see what they would do with other work. read more

Wow. I never expected treatment like this. Avoid their service department, unless you have thousands of dollars you don't know what to do with. Had an odd problem with our Honda Pilot. Had it towed into Ziegler's to hopefully get the full scoop right away from a "Honda Dealer". Turns out that the radiator had melted from the inside mixing fluids between the radiator and the transmission. According to the service department they had never seen anything like it and on their diagnosis we would need a new radiator, rebuilt transmission and rebuilt engine. On talking with other mechanics no one seemed to see why the car would need a new engine. They assured us it did, that it had overheated, which it never had because we had it towed at the first hint of the problem. According to Honda, 9,200 dollars would fix our problem (on a car worth 7.000) or some kind soul was going to offer us 500.00 dollars for scrap. Long story short, we had it towed out of there and fixed at the Automatic Transmission Clinic on Portage, the most honest folks you will meet. They fixed the car like new for less than 3,200 dollars. The engine was never compromised, which one could tell from simply looking at the oil dip stick. Just today we approached the manager whose name appears on our diagnosis to contact if we are not satisfied. He had the actual audacity to tell us that their standard is to fix everything, just in case, that they have a HIGHER STANDARD to be accountable for. I don't think that has the customer in mind. When we inquired about the 55.00 diagnostic fee for the bogus quote he absolutely refused. Extremely rude. I had just bought another vehicle from them last fall. (I mean my last vehicle ever from them.) He then told us to leave and never come back again. @!?^%# BEWARE. read more