I traded in my Dodge Challenger for a Jeep. They took my car and agreed to pay me 266.00 and…read moretransfer the recreational tags to the Jeep. Two months later I get the recreational tags from Cole Nissan after they have expired and I am still waiting for them to pay me what they owe me for the sale of my car. They have already sold off my Challenger but have not honored the bill that they owe me

I cannot speak for others, but personally I had a very poor experience at Cole Nissan. Not only did…read morethey offer me a ridiculous and unreasonable lease offer on a new Frontier (I was born at night, but not last night) they would not move off the purchase price one cent. I did counter their lease offer and their purchase price offer. Perhaps they viewed my counter offers as unreasonable as their original offers, but I was at least expecting a counter offer maybe somewhere in the middle. I never heard from them again. If you want to negotiate a fair deal on a vehicle this ain't the place to do it. I ended up buying from Fox Nissan in Kentwood, MI who were great to deal with.

Ziggy and Rebecca took care of me from start to finish, cannot thank them enough for their service…read moreand care.

From the owner: Since 1984, we have been committed to selling quality used vehicles at reasonable prices. We pride…read moreourselves on providing friendly personal service to every customer that walks through our doors. Our inventory of hand-picked late-model used cars, trucks, minivans and SUVs changes from week to week. Don't see the vehicle you're looking to find? Let us know, and we will do what we can to find it for you. Financing is available through many local credit unions as well as Chemical Bank. Stop by or call today to complete an application. Interested in an added warranty to protect you after making a purchase? We offer aftermarket vehicle warranties from three different companies, allowing you to choose the coverage, duration, and pricepoint that best suits your needs. We look forward to the chance to serve you.

Easy to make appointments, service advisor took care of us quickly, good place to wait with a nice…read morecoffee bar. Called earlier than expected to say it was done, under the estimate and took care of the problem. Glad we came here.

Had the 3500mi checkup at alittle over 4000mi ( oil, tire rotation,) to prepare for a family…read morevacation throughout our lovely state . Drove about 500 miles when the rear tire came loose tore off four lug nuts and a stem. Luckily the tire didn't hit anyone and my family was ok The dealer in Traverse City, was wonderful, the Service manager drove out and took over and the car was repaired the next day- great customer service They recommended I call my dealer when I got home I thought to check it and see if it was something else that caused it Well I did and they said they would fire someone for that and it must have been someone trying to steal my tire This certainly poor customer service. I really don't want anyone fired. I rather think this is a management issue- pushing the tachs too hard , poor policies ( checks and balances) I couldn't get much if a word in edgewise I'm ashamed of people I should be able to trust. I'm thankful we were lucky and safe

I would not have bought my car here if I would have known of the bad reviews. I noticed my payments…read morenever went down after years of paying my car. Then I noticed it went up an extra 3,000 . I called and they told me that if i want to keep my car after paying it off, I have to pay an extra 3,000. That's BS.

how can I give u guys a good review when your service was terrible I got a 2017 Ford escape I…read moredidn't even have it a full year . after 6 months I had to get it towed there The mechanic people told me that it was the transmission. Ok let's fix it took 3wks so I go get it on a Monday that Wednesday I stop up there told them it's doing the same thang so ok bring it next Tuesday car won't start so had it towed there again 3 weeks later ooh it was the engine lord then go get some things out the car door unlock all my shit gone and it's my fault I should of lock it how when u had the keys tell me how that's my fault u left my doors unlock plus said it was one thing but it wasn't come now take my picture down that u beg me to take gave me that lemon ass car sign Christy Jackson

If you are like me, you REALLY love going to get an oil change. Nothing brings me more joy than…read moretaking time off of work to go and sit in a waiting room watching the news and having a bunch of strangers cough and hack. You probably don't think I am qualified to make statements like "they were running behind" or "how long does it take for an oil change." Well not to name drop, but, jokes on you because my Uncle Ed is in the oil changing business and he knows what's up. Anyway, that is not the rant I am here for. DeNooyer was on time (I would hope so, I had an appointment), the waiting room was clean, depending on which room you were in wifi was dependable (and free), no free snacks (I mean, what do you think this is the Cadillac dealership), but free coffee. My guess is they provide coffee so you can sit and enjoy the company you are forced to share time with. For example, what if I was sleepy when I went in there and dozed off while my oil was being changed. I would have totally missed Shelly... and more specifically, her playing music from her phone for everyone else to hear. Damn it Shelly, have some manners. You know better than listening to your music like that. I love MJ, but I don't like listening to Smooth Criminal in the waiting room of a place where I feel like I am already overpaying (this is not a knock on DeNooyer, everyone feels they are overpaying every visit to every mechanic ever in the history of car problems). Seriously people/Shelly, can we just have a little respect for my audible personal space. Shelly, unless you are going to get up and start dancing your ass through that waiting room, nobody needed to hear YOUR music. To recap: DeNooyer get some snacks. Shelly, turn your f*cking music off. Shelly's kids, buy your mom some headphones.

Great customer service and maintenance service for my car. Would highly recommend and suggestread more

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

I bought a VW Passat last year and I am trying to make sure I stick to certified dealers for all of…read morethe maintenance on my car. The VW dealership with the Mapple Hill group is awesome. The friendliest staff by far (in person or on the phone). I tried another VW shop in Lansing that I will never go to again due to their staff and the follow-up email I received on an anonymous survey (not so anonymous). They were also more expensive. Oil change price is very reasonable, they check for any recalls automatically, and a car wash to finish things up. Awesome service. This is the only place I will bring my car for service; unless they are too busy and it is something that needs immediate attention.

FUCK THIS DEALER. I took my in my Hyundai as a last resort. I knew it was the head gasket but I…read morestill have to pay the EXORBITANT diagnosis fee? Ok. So I wait a couple days to hear. They wanted $4K. The mechanic called saying he had trouble dropping that kind of money into a car not worth that. I agreed. That week my son passed away. I had my hands full. I told them of my son's passing and they said they would roll it in back. I know it was a bit more than a week, but NO COMMUNICATION. I received a letter from the Sheriff about an abandoned vehicle. I took care of that but my Hyundai was no longer mine. Is a phone call unreasonable? I'll NEVER EVEN CONSIDER BUYING CAR BRAND THAT THIS DEALERSHIP SELLS JUST SO I N ER HAVE TO GO BACK. FUCK THEM!!!

True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

Kirk and his team always do a top-notch job. They're especially good at repairing my old 1975…read moreVolkswagen Kombi bus. Their knowledge of these old Volkswagens is unrivaled in Michigan. He's helped me with our sons VW fastback and a Carmen Ghia that I've also had. Always doing a great job getting them up and running.

It was Zeigler Honda !When you make an appointment with a sales person at Zeigler on stadium they…read morekeep it and don't pass you off to a 20 yr old. That they use a calculator !! I really had a terrific experience in Plainwell at Zeigler. Grant was my salesperson!

My family had a troubling experience with Jonathan. On paper, he offered my elderly mother $2,400…read morefor her van. When he arrived, he abruptly dropped the offer to $1,000 -- less than half -- and the shift from "helpful and respectful" to pressure tactics was obvious. The next day he contacted her again with a false narrative about having a buyer lined up, which felt inappropriate and manipulative toward an older seller. We declined and sold the van to another professional organization that was fully transparent and honored their original $2,400 offer. I'm sharing this so other families, especially those with elderly sellers, know to be cautious and get multiple quotes.

Dan Gray is an awesome salesman, gave me everything he promised! i highly recommend you come in and…read moresee him to buy a new vehicle.

Well Sir of course I did that and expected some moral clarity instead of outright taking my 1K for…read morea truck with rustholez I could put my arm through and touch frame. After thinking about the integrity of the lower frame I decided not to move forward well before 24 hours passed, and they pulled that truck out of the back back and I looked it was not listed in your inventory at that time so there were no special circumstances Made or people lining up for that truck. Your dude got mad and kept my hard earned cash for a sale not made, knowing we have small kids just cold stone sorry its non refundable. Already went the management route this was last year.