I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Will not buy a car from anyone else. A great place with excellent service. Have bought my last six…read morecars from them....

Great customer service!! I thought that my starter was going out. When I called Jim Koestner's to…read moremake the appointment they were super friendly and suggested that it may be my battery and said they would take a look at it. They found that there was just a bad connection from the battery due to corrosion. They cleaned the corrosion, replaced two bolts, and charged me $19. I'm always weary to go to new mechanics just because I don't know anything about cars and they have the ability to lie and tell you whatever they want to get your money. Jim Koestner's did not do this!! I will definetely be taking my car back whenever it needs to be serviced.

Buyer beware…read more Altered financial information on my loan application without my truthful consent to push a deal through. When I caught the dishonesty, I refused to follow through with keeping the loan on the vehicle and left the car on their lot. Unethical and completely unacceptable business practices--check your paperwork meticulously or avoid them entirely

8/12/26 - Update So I have an update on my review. After my…read morereview I left, I got a phone call from Ziegler wanting to know how they can fix this with me. I said that in order to fix it I would need to be reimbursed $500 that I know had to spend out of my pocket to fix something that they lied about fixing and saying it costed them $2000 to fix when I purchased this car. I was told that could be doable and that someone would reach out and guess what??? Ghosted again!! I would not ever recommend Harold Ziegler to anyone. Bad business Harold Ziegler. Shame on you!! "This is the first review left a couple weeks or more ago" last year I bought a car 2020 Nissan Murano from Jacob Sweeney. Jacob Sweeney was the only good part of my experience. There was an issue that when I got home to Grand Rapids, from purchasing the car, the passenger side corner bumper panel was popped out almost like the bumper came unsnapped. Long story short, Jacob had me come back to have them repair this as I just bought it and same day this happened just driving home. All fixed picked it up and no more than drove home and it was popped again. I had to return not once but 2 more times with this same issue and being told that they fixed it when it fact Trey did not fix it at all. I was told that the last time they had it for over a week as they said a new bumper and parts being ordered from Nissan to replace bumper and clips. I was told that zeigler paid a repair shop that they use over $2000 to repair this. Now here I am a year later with an issue that cause my front bumper to be moved to repair something unrelated and come to find out, that all they did was glue everything. Now I am paying a different company $500 out of my pocket to fix this the right way and not just glue it and lie to me saying they put all new parts to repair it. When I reached out to the manager David Gould at zeigler this is what I was told " We spent over $1700 fixing that car over a "clip. " They had the whole front end off that car. They put it back the best absolutely they could and we are no longer gonna participate in the repair of this unit. One clip turned into almost $2000 on our end and we're not coming out of pocket with any more money. I do understand your frustration, however it was fix the best that they can do. We're going to have to move on and pass on this. This is my final decision, I told Jacob Sweeney that that was my final time taking that up there to get it fixed. And then I'm not participating any more Goodwill monies on this vehicle." I said how can he not be mad at the company they claim that they paid $2000 to not fix but to just glue instead and lie saying they fixed it. If I would have known this repair was not being done correctly I would have chisen to actually not purchase this car and bring my business else where but they kept me by telling me that they would fix this correctly. Now I have to pay $500 out of my pocket for a repair that they claimed to have fixed. David Gould has not responded to any more of my emails since. Terrible way to do business and shame on you Zeigler with lying about a repair to the point of saying they ordered new clips and bumper from Nissan and it cost them $2000 when there is not a single clip put in and only glue. I have pictures of all the missing clip holes with glue everywhere. I have all communication with zeigler through this whole process and I'm mortified that a dealership would do a customer like this. I am paying a lot of money for this car and now having to come out of pocket for something they lied to me saying it war fixed. I wish I could post the pictures of it all here. Don't go to Harold zeigler fire in Plainwell. They are liars and will take advantage of a customer in a heart beat. My salesman Jacob Sweeney was the only good out of my experience.

I had a great time picking out my car it was very easy to talk to the guys about my price range and…read morethey were very kind to show me previous pictures of the car. -Maizie B.

I was looking for a van to transport our grandkids here and there, and Broadmoor Motors had many to…read morechoose from. Initially I worked with Mike, then Jessi, both in Hastings. The two of them were friendly and competent, never pushy, and very willing to answer questions and show me the CarFax for any vehicle. Eventually we agreed on a low mileage Dodge at a fair price, and the deal was made. Jessi handled everything smoothly including securing a loan locally and agreeing to fix a few minor things on the vehicle. I am an ex-used car salesman, and I know excellent service when I see it. Broadmoor Motors in Hastings is the place to find it.

Highly recommend So glad I found them. Totally saved me!! I stopped in for the part I needed. They…read moreactually had it for a great price! Had it in my hand fast and back on the road. I actually enjoyed all the staff and the conversations we had. I loved that it's a private small business and not some corporate franchise. I always try and support the small business people.

If you're looking for auto parts and you want world class service at competitive prices check out…read moreGo go auto parts. Jaret was friendly, helpful and completely professional. I got the exact parts I needed at a great price. They will be my first contact for all of my future parts! Kudos to all!

Excellent, trustworthy, conscientious, and timely, altogether a pleasure to deal with. They've been…read moremy go-to for more than ten years. I recently purchased a 2012 Toyota Camry from them--low mileage, low price, everything I hoped for and more. I'm delighted. I recommend B. Wild's unhesitatingly and emphatically.

Have gone to them for mechanical work for over 12 years . Always fair and honest . They will keep…read morethe work within your budget and done quickly . Would recommend.!!!

Went in for my first time for an oil change and tire rotation with my 2024 Chevy Equinox and was…read morebeyond happy. From the service advisor to cashing out , everyone I came in contact with was very nice and professional. Will definitely be back again !!! Thank you!!!

Drove my son's car to the service department for diagnostics, and I also was purchasing the…read morenecessary parts for repair. The car needed a new fuel pump, so I asked to buy that. When I completed the transaction, the car, which I DROVE in, would not start. I asked the service desk to help me, and their reply was that if I wasn't getting it fixed there, it wasn't their problem. I could either have it brought into the garage there and have it fixed, or they didn't care. I told them several times that it ran when I brought it in, so therefore I should be alone to drive it out. The service desk worker was extremely rude telling me my only option was to have them fix the car, for $1000. Never.

Buying a new vehicle couldn't be easier a Gun Lake Motors…read more They were super close and I didn't have to spend a full day or weekend driving around to multiple dealerships throughout the GR area. They let you test drive the vehicle to ensure you like it and it works with your family size, car seats, husband and gear. We took the vehicle to a local mechanic to have it checked out and after a thorough review it was deemed in very good shape. You should always know what your buying. We made an offer and picked up the van the next day. The whole process took 3 (and we didn't miss one game, practice or meeting) days from picking up the vehicle to try to parking it in my driveway. Thank you Mark and Gun Lake Motors.

We purchased a car for our grand daughter from Mark at Gun Lake Motors. Three days after we…read morepurchased it, the car wouldn't start. Mark walked us through the process of getting the car checked and repaired at their expense. Even though the battery and alternator tested good, Gun Lake Motors replaced both. They also did some minor adjustments to the radio and wind shield washers. Our grand daughter is extremely pleased and so are we! The car is perfect and you can be sure that if there is a problem, they will stand by their warranty and fix it.

We purchased a Murano today. The customer service was great and the help to use the equipment on…read morethe vehicle was very helpful. Thank you to Alan , Rich, Eli and Andy for making this a great experience! Nancy B.

I take my car to DeMaaged, the mechanics are very good and knowledgeable. I have had really good…read moreservice there until recently. I hit a deer and took my car to have it looked at. The customer service individual was very rude and told me that they don't accept my insurance. I informed them that I could pay the expenses upfront and I would work with my insurance to be reimbursed. I was told to go somewhere else that they would not look at my car. I would thing twice before taking your car to a place where they allow someone rude people to work.

Everyone was super friendly great selection of vehicles! All their vehicles are priced fairly !…read moreDefinitely will recommend to everyone I know and I will definitely be back!

Well Sir of course I did that and expected some moral clarity instead of outright taking my 1K for…read morea truck with rustholez I could put my arm through and touch frame. After thinking about the integrity of the lower frame I decided not to move forward well before 24 hours passed, and they pulled that truck out of the back back and I looked it was not listed in your inventory at that time so there were no special circumstances Made or people lining up for that truck. Your dude got mad and kept my hard earned cash for a sale not made, knowing we have small kids just cold stone sorry its non refundable. Already went the management route this was last year.