After learning about my issues with Zeigler, the General Manager, David Gould got involved and…read morewithin one week all issues were resolved. Thank you for taking care of this and delivering the customer service one would expect. As a matter of fact, doing a bit more than one would expect. Again, thank you. I'm very pleased with your actions.

Waaay too long to type. I need to meet w/ management on this one or I may have cause for legal…read moreaction. I feel it's come down to thee only way I'm going to get these folks to listen to me. My mom had a fabulous experience when we bought her used Ford Ranger from Zeigler Plainwell. That's why I came back to purchase another! I I'M A REPEAT CUSTOMER! A customer you'd think they'd like to keep. ‍ It's re: a 2016 Nissan Pathfinder that had 70,xxx miles on it. I purchased it from J9 in March of 2024. Problems began in 1st WEEK I think it was (I have documentation up the wazoo) I shit you not. Hopefully a fair, final outcome. I just don't feel like repeating my story for the 100th time to different employees because of: staffing issues, new hires, fired or just left employees, promotion's of staff (great for them) but I have to start reinventing the wheel because clearly they have no system to document service note, details, etc. about my vehicle. I'm willing to place a wager that my poor car has been in service for a 1/2-1/8 of the time I've OWNED it...not even 2 yrs yet.

Wrote a review on Google listing all the problems with my truck and how I bought an extremely…read moreunsafe vehicle. Their response? 'Sorry you feel that way' what a joke.

I purchased a used Jeep at the Harold Zeigler in Plainwell and it is not what I expected. First of…read moreall after about 30 days I had to spend $800.00 on this Jeep and the warranty that they sold me did not cover none of the work. My next purchase will not be at this car lot. My advise is to be very carful when purchasing a car at this lot.

Will not buy a car from anyone else. A great place with excellent service. Have bought my last six…read morecars from them....

Great customer service!! I thought that my starter was going out. When I called Jim Koestner's to…read moremake the appointment they were super friendly and suggested that it may be my battery and said they would take a look at it. They found that there was just a bad connection from the battery due to corrosion. They cleaned the corrosion, replaced two bolts, and charged me $19. I'm always weary to go to new mechanics just because I don't know anything about cars and they have the ability to lie and tell you whatever they want to get your money. Jim Koestner's did not do this!! I will definetely be taking my car back whenever it needs to be serviced.

Bought a truck from here roughly 6 years ago and was told it had a clean and clear history report…read more I got caught up in paperwork and forgot to ask for the physical history report. Seemed like a well ran certified dealership. The vehicle has been good to me, but I went to trade it in recently to another dealership and there's 3 accidents on the history report, so I was lied to. Make sure to confirm what they tell you here and be cautious.

Harold Zeigler is the bomb. Service is by far better than Lochmandy. I need 85 characters to post…read moremy review. So I'm just gonna say something. Now I'm done.

Con artists that rely on underhanded tactics to get customers in the door. They use a 'Lady Luck'…read moremail scam in which the owners of this dealership decided to mass mail phony 'sweepstakes' to get people in the door. Every single mail piece will say you're a winner with a big cash prize (mine said $1000), however what they don't tell you is you won the CHANCE to win $1000. So when you show up, they give you a piece of junk (mass produced tumbler or earbuds etc) and then try to sell you on a car. Total waste of time, do not give people like this your money. To the owners of this dealership: I suggest you should start trying to attract clients through above board good customer service rather than trying to trick people into becoming customers.

it seems my bad google review was taken down by them.,,i had to wait over a week to get a key after…read morei bought a car. they were all in cahoots in spinning me. r u n f r o m t h e m!!!

I was ecstatic when DJ informed me they had cancellations & could get my car in for diagnostic & on…read morea Saturday morning from a certified technician. When my vehicle's accelerator was sticking to the floor, I assumed it was from part of a recall, but it turned out, the problem was much simpler. I was traveling from out of town & they diagnosed, fixed the problem, and had the car back to me all on the same day. And I was able to return safely to Chicago. The service was incredible. DJ's professional, prompt, courteous, and knowledgeable demeanor is enough for me to return in the future & recommend to anyone! Definitely check out this dealership's service department.

Ok, I took my car in today and had to sit there for 2 hours waiting for them to fix the recall that…read moreshould have been fixed before I bought the car, but other than that everything went ok. Now, when I bought the car I purchased the bumper to bumper warranty. The guy said that the warranty covered everything including the electronics. So when I took my car in for the recall, I had them check to find out why the restraint light was on. Well, it's a wire under one of the seats and my airbags won't deploy unless the problem is fixed, but guess what? My bumper to bumper warranty won't cover it!!! Harold Zeigler is a rip-off!!!

These people suck I would never buy a car from them again buyer beware The service lady doesn't…read moreknow her a** from a hole in The ground I Was lie to several times I OK the work and it takes weeks to do the work I was supposed to have a warranty but no warranty it takes 2 weeks to do a 4 hrs job they said they didn't know if insurance was going to pay that's why the work was not done ( really does it matter who pays the bill) if you want or need exercise go here they will give you the run-a-round

Pretty bad experience. I was looking to do a trade in. They didn't want to appraise my car or even…read morelook at it. They went straight to; fill out this form and let's run a hard inquiry on your report. Keeping in mind, I pulled my credit report that morning it was a 636 (through the actual agencies; Transunion & Experian). Their credit pull came back 114 point less?! Then they went straight into the sell. They said they could make something work with the most expensive car on their lot - literally. Things to know: 1. If your credit score comes back with more than a 40pt difference - their utilizing their own algorithm to increase your interest rate. Most smaller dealerships work with the banks so their is a percentage split between the two on top of the sell when it comes to a higher interest rate. 2. Not asking anything about my trade, or even wanting to look at it; is horrible! 95% of all customers have one breaking point in their deal - will you take my trade in, and how much will I get? That's it. My car is a problem for my life at this time. I don't want it. What will you give me? 3. Knowing they didn't care about my trade in; I was waiting for the next punch.... And here it came...... "Well how much can you put down?" Yeah, that question happened quicker than a 18 year old virgin in the strip club getting a lap dance for the first time... Did you not care that I had a trade in. I clearly said, I want to trade in that car... Dealers initial response when I pulled in the lot saying I wanted to trade my car in; "nice, yeah we can make something work". Meaning my reasoning for point 4. 4. If I bring a car to you that has a lien on it, which is upside compared to the exact same vehicle on your lot with 10s of thousand miles less and has no body damage (because yours has a dent in the back bumper). And you even think your getting it from me for less than the 50% of the sale price of that exact same vehicle- you're only chasing one thing... $$$. E.g. I owe $4,000 on my car, your selling that exact same one for $9,999 and you only want to give me $3500 - Bro! You didn't even look at the car. Like hello, your going to make double the money today 1. From the car I'm trading in with a 60% mark up and 2 with me buying a new car. Stop thinking about your self. Take always; don't let them run your credit- it's junk; another dealership ran my credit report today; it showed their hard inquiry and was just above 600 which was hell of a lot better even with the loss of 5pts their pull caused me. Couldn't do a deal because they wanted too much for the car I was looking at (carzone did have that- but that's it). Lastly, if they don't ask to see your trade in - walk away anytime after that is a lost.

Excellent job! I brought my VW Passat with pretty complicated electronic and other issues. It was…read morefixed promptly and is running great! The price was very reasonable. I saved quite a bit money comparing what would diller charge me. I hope my cars (Jeep and VW ) will do well in 2025 but in case I am bringing them to my trusted guys.

Great place to go for auto services! Air Force Veteran here who's been to my fair share of auto…read moreshops and these guys are top of the line. Thank you again!