FUCK THIS DEALER. I took my in my Hyundai as a last resort. I knew it was the head gasket but I still have to pay the EXORBITANT diagnosis fee? Ok. So I wait a couple days to hear. They wanted $4K. The mechanic called saying he had trouble dropping that kind of money into a car not worth that. I agreed. That week my son passed away. I had my hands full. I told them of my son's passing and they said they would roll it in back. I know it was a bit more than a week, but NO COMMUNICATION. I received a letter from the Sheriff about an abandoned vehicle. I took care of that but my Hyundai was no longer mine. Is a phone call unreasonable? I'll NEVER EVEN CONSIDER BUYING CAR BRAND THAT THIS DEALERSHIP SELLS JUST SO I N ER HAVE TO GO BACK. FUCK THEM!!! read more

Have been doing business with Maple hill for almost 10 years. Outstanding people and service. I would recommend to anyone for their auto needs. Service is the foundation of maple hills success! read more

This is the WORST dealership!!! I bought a fully loaded GV80 in 2023. My check engine light came on last week and they can't provide a concierge service to come pick up my vehicle and service it for 1 month!!! I told them that the primary reason I bought this vehicle so far away is that they offer a concierge service to come get it when I needed it serviced. What I was told and what I am now experiencing is TERRIBLE. I've talked with the manager and their extremely rude service staff several times without resolution. The only way I'm going to get it fixed is if I take a day off work and stay there, possibly overnight, since they don't have any loaners to give me. What ever you do, please DO NOT buy a Genesis from Maple Hill Auto dealership unless you live by Kalamazoo. Otherwise, you will have to spend your vacation days driving it out there. They are servicing cars from GR - KZOO - DETROIT because they don't have any other dealers around...which is part of their problem. They make their problem, your problem because they don't staff enough drivers and loaners to make what they sell to you possible. I will NEVER buy from them again. What is the most disappointing is that my sales person was awesome...so sad that their service department is the worst I've experienced. read more

Maple Hill Auto Group - Sales - Car Dealers Near Me - Kalamazoo, Michigan

Everything went well. Kelsey was the absolute best sales person! She is knowledgeable, friendly, and always smiling. Made everything a smooth transition.. read more

Fuck this dealership how the fuck are you gonna cancel a service appointment that I booked weeks in advance saying shit like it got severely overbooked but it was my fucking appointment Lena now I gotta wait another damn month to get my car serviced read more

They sold me an Ionic 5 claiming 20-80% charging in 20 minutes. False. It takes me an hour. They recently offered me a trade in for $21000 less than the car they sold me 3 months eariler. Terrible! read more

Update: Andy (older gentleman in the car wash) always does such a wonderful job! He's the most thorough with spraying and pre-cleaning. We always get excited when we see he's on duty! We had such a wonderful experience and highly recommend this dealership. James was very helpful and we left feeling confident with our purchase. Random pluses of buying a car here: $13.95 oil changes for the life of the vehicle and free car washes! Further, if the car ever needs to be serviced, the waiting room is NICE -you can sit back with a coffee, Rice Krispy Treat, and a newspaper. Thank you for the amazing customer experience, Maple Hill! read more

Terrible service department. Brought my car in on a Tuesday and almost 2 weeks later still no diagnosis. I called several times only to be on hold for 15 minutes, 10 minutes, voice mails left. I actually had to drive to the dealership for answers. So very disappointing, I picked up my vehicle and took it just down the road to DRIVEN. DRIVEN can service my Hyundai . I will NEVER buy a car from MAPLE HILL AUTO, read more

Very frustrated today as I was booked for an 8:00 a.m. appointment for a 2016 Hyundai Sonata. Arrived at the dealership at approximately 7:40 a.m. and, not surprisingly, they had yet to open. Found the key drop box and filled out the envelope, put key inside envelope, and dropped in the box. Left for work and all seemed well. Had not heard anything on the vehicle at almost 3:30 p.m., so decided to call to check on status. Surprise, surprise...the individual who answered indicated that the vehicle had not been seen and asked me where I parked it and what I had done with the keys. I told him the precise parking spot, and that I had dropped the keys in the drop box. He retrieved them after putting me on hold, and profusely apologized for the oversight. Said the key was not removed from the drop box that morning, and I asked why they had the box if emptying it was not part of the program. I will say that the individual, Chris, was very nice and professional and truly seemed discouraged by the events. I got the impression that he really does care about customer service and wanted to take care of me to the best of his ability. Unfortunately, this seems to be the new state of affairs with customer service all over, not just with Maple Hill Auto (although from the looks of all the negative reviews, the "one off" that Chris seemed to suggest this was is more the norm in reality). What bothers me most is that they created the problem, but there is never really a resolution to it, just an apology and a pledge to do better. Well, how do I get to work tomorrow? Is someone going to drop off a loaner vehicle to me so I can use it while my car is gone an extra day? Of course not! I am in the midst of a negotiation with a sales representative at Maple Hill on a new Hyundai Santa Fe, but I will be tabling this for the time being, and may reconsider altogether. Bottom line...if you are going to cause a problem, be prepared to fix it to the customer's satisfaction and need rather than your own. I understand mistakes happen, but acknowledging the mistake is not the same as mitigating the damages. Being kind and considerate is nice, but it doesn't get me from point A to point B. Thanks for taking the time to read this and I hope it helps the dealership to improve on some of its protocols. read more

Brought my Hyundai in for recall service work and was called by Cedric to tell me there was additional things that needed done and I declined all work Except replacing two bulbs. Said it would be ready the next day after 10am. I came 24 hours after it was supposed to be done and Cedric told me that the tech was off yesterday so the bulbs aren't installed! WHAT? It's a five minute job and as a service advisor, this work should have been completed. I waited for an hour (car was done in about 25 minutes but had to wait for Cedric to do whatever he was doing). When it came time to pay, Cedric said $184....for 2 bulbs?? He said $140 for the steering column diagnostic. I said I did not authorize so he proceeded to argue with me that he told me I did. Nope. I set up the appointment for recall work only and I asked the person if there was recalls on the steering column and she was not sure so I don't know if she put that in the work order. Anyway, I never received a call to approve it to be done. After arguing with him, he said he would remove it after I stated I wanted to speak to the Service Manager (to which he said that would be him, which he is not). He removed the charge and I was on my way after waiting for an hour. I did receive a call from the service manager a bit later. Hopefully, she corrects Cedric's lack of follow through on ensuring repairs are completed when he states a time it will be done or a call stating there is a delay. Never going to this service department again....even for recall work. read more

I bought a VW Passat last year and I am trying to make sure I stick to certified dealers for all of the maintenance on my car. The VW dealership with the Mapple Hill group is awesome. The friendliest staff by far (in person or on the phone). I tried another VW shop in Lansing that I will never go to again due to their staff and the follow-up email I received on an anonymous survey (not so anonymous). They were also more expensive. Oil change price is very reasonable, they check for any recalls automatically, and a car wash to finish things up. Awesome service. This is the only place I will bring my car for service; unless they are too busy and it is something that needs immediate attention. read more

i'm 66 years old and I have owned over 125 cars in my lifetime and this dealership was by far the worst I ever experienced in over 50 years of driving! I will never deal with them ever again! Insult to injury, they don't even return phone calls, and I don't know how they can expect to stay in business they advertise all over the place, but I'm warning you to stay away! read more

Im blown away at how easy they made this. I was buying out a lease I acquired in CA. The lease was dealer-owned so I had to purchase through a dealership. Matt took care of everything, we never even met until I stepped in to sign off on the paperwork. These guys are just awesome! read more

I love this place! Why? I will tell you: 1. They gave me an AWESOME amount for my trade-in. Actually, I was fortunate they took my trade-in at all, because it was a piece of crap. And on top of that, to give me a more than fair trade amount? Amazing. 2. They honored a USAA pricing discount certificate, so I got the $400 off. Amazing again. 3. They worked super hard to get me a low interest rate. 4. Free unlimited car washes (forever while you own the car you purchased there) and service checks for the first 10,000 miles. I also got an amazing warranty on my VW, which comes standard with their vehicles. Ask for Greg D. He is a wonderful sales person who will work hard to get you what you want, and won't push you to get anything you don't want. Thanks again Maple Hill Subaru! read more

Maple Hill Auto Group - Sales - From the south side of west main. - Car Dealers Near Me - Kalamazoo, Michigan

After my Yelp review, I got into service the next day. It turned out to be a minor issue with the gas cap. Thank you YELP and thank you service manager for getting me in quickly. read more

Miserable experience. They overcharged us, telling us that that if you don't buy your car at Maple Hill you have to pay more for service than if you buy your car from Maple Hill. When I asked why, they told me that they could not make money if they charged everyone the same, Huh? I checked with six area dealers and none of them follow that policy. They also did a poor job of maintenance acting clueless about the schedule for service. All in all,very poor experience. I will not ever return. read more

I called yesterday to see about buying a model car from them and was told they had them at the front desk. Today, after making a special trip, it turns out they don't have them. I drove 100 miles put of my way just to be disappointed. read more

For automobiles, sales and after-sale service are tightly linked. (see my review of MH Subaru for details). This dealer seemed great and very supportive, always willing to help...until we actually NEEDED help. Lied to us for more than a year until the issue they were lying about became too big to ignore, but then it was out of the extended warranty that a lawsuit had forced upon them. Then they told us that since it WAS outside that warranty, we'd need to get Subaru to make an exception...BUT the only way to do THAT, coincidentally enough, was to pay MHAG another hundred bucks or so for a special test, to prove that it was doing what we'd been watching it do forever. Now that test seems to be meaningless, as I'm sure they realized, because Subaru is going to just refuse to help us, and we will need to replace the entire motor on a car with 130k miles. read more

my car was in for an airbag recall and an oil change. The service was absolutely fantastic and they made me feel as if I was top priority. They gave me a shuttle back to my apartment and we're very helpful. While working on my vehicle they even sent me a very helpful, in depth video of their inspection of the car. would recommend to anyone looking for great, helpful service on their car. read more

The service here STINKS. The recall on our 2017 Q7 was for airbags & they kept saying "We will call you when the parts come in". Whelp... after all the slow boats from China came in, we called them to find out the status only to find out... wait for it... nobody ordered the parts. Fanfreakintastic. Hey no biggy, we could be seriously injured but no worries. It's cool that the seatbelts will come undone once the airbag deploys. Not like that is gonna break our noses or snap necks. I get it that you did your due diligence on informing us of this potentially life threatening problem. FOLLOW THROUGH is my issue with you. We did our part (pun intended), We tried to schedule a fix unsuccessfully. How the heck can this person still have a job ordering parts after reading the Yelps that she never does it. Is she a family member who is kinda like Herpes? Or some other reason? I'm never a fan of firing someone until you tried retraining and a trial period but it seems like this person doesn't even care to try to try from reading the other reviews. So the service rep at Maple Hill says "we will order the parts & get you in around late NOVEMBER". Here we are after waiting the whole month of September because someone can't do their very simple job of ordering parts. & now we have to wait almost 2 months??? Don't whine to us about only having 1 guy. Not my problem. As a business owner I'd have made arrangements with another Audi dealer and transported the vehicles or made arrangements to borrow another mechanic till I could find my own qualified mechanic. I most certainly wouldn't put up with the person who can't manage to even order the parts. We live part time in Chicago & went to Fletcher Jones on Elston ave where they roll out the red carpet. Within less than a week they got parts & repaired our truck. & our service rep Juan kept emailing & calling to keep us updated. It's one thing to sell the car. It's quite another to keep up the relationship. Just because you are the only game in town doesn't mean you are the only game around. Guess who is not buying another +$70K car from here again. read more

Your new commercial is totally weird. Your family looks pissed Jim! Can't believe you guys were like, yes, look mad about car sales, that's the money shot. read more

After dealing with 2 dealerships in Grand Rapids who ignored me, wouldn't return my emails or answer my questions I called up Maple Hill to inquire about a vehicle I had seen on Facebook marketplace. I spoke with Kade and he talked to me about my options as far as going forward with a certified used or going with a new. After seeing what he was able to get me into I decided that the new was more to my liking while still remaining in my budget. After driving to Kalamazoo with my 9 month old son we started the process of the purchase. He remained helpful, polite and patient while I had a baby who increasingly decided he didn't want to sit in his stroller. I was very pleased with the service I received and I plan to return. Thank you! read more

AUDI review: Bought a used Audi. Stopped in to ask for some guidance on the complicated infotainment system. Stood around showroom as 3 different people walked by without asking if I needed help. Finally went to a sales managers office who pointed at a salesmen and told me to ask him. First question both asked: "where did you buy it?" Pretty sure Audi doesn't think that should matter for customer service (certainly doesn't for Benz). Salesmen says he's with a customer but I can make an appointment. He had a perfect memory because he didn't make any note (paper or in phone) of appt a week later. Then I go to my car and the salesman stands around in showroom, no customer. I called Audi Grand Rapids and they offered to help, "just stop on in." When I did, salesman said if a customer came in, he'd have to go help him. Understandable. On principle, Maple Hill Audi lost all service related revenue from me. I'll go the extra hour just on principle. Just because they didn't buy from you doesn't mean they won't be spending money soon so treat them like any other customer. Archaic sales approach. read more

I had a great experience when I purchased my Subaru from here about nine years ago, but the service department is truly awful which gets Maple Hill a three star average. Now, I know I'm going to pay more to get my car serviced at the dealer, but I had a problem that seemed like it would be best to have the dealer solve. I went online to book my appointment as encouraged to by the service emails I occasionally receive from Maple Hill. When I show up, the guy informs me that there's no way they can complete my request in time ("Oh, you scheduled this online? It never blocks off enough time. I'll be lucky to get through the 60k service today."). I say it's not a huge deal, and I can leave my car there for the day. The guy then waves all his open tickets in my face and says he'll do his best to get to it but he can't guarantee anything because they're so busy. They call later that day and tell me I can pick up the car, and I ask if it would be possible to pick up after the service department closes but while the dealership is still open before 7pm. They say it's not a problem because someone will be at reception. I show up, and there is no one at the front desk. I walk through the dealership until I find someone, and he says he'll try to help me. It takes him at least 10 minutes to locate my car and paperwork--this is clearly not part of his job. He says that they were supposed to leave the keys with my paperwork up front, but that they didn't do it and asked if I was sure I was supposed to pick up my car that evening. It was frustrating. I eventually did get my car, and only one of the three things I requested had been completed. After the service, I receive an email from Maple Hill's Customer Service Director, Randi DeSantis, requesting I leave them a Google review and asking for feedback: "I am also here to assist if there are any issues outstanding with your vehicle that you need assistance on. Please contact me at any time and I will do my best to make things right." I replied with my feedback and never heard back. Feedback shouldn't be requested if they don't even plan to respond. read more

My family has purchased a total of three Outbacks from this dealership and for the most part, have had a good experience with the sales side but when it comes to the service side we have been disappointed. To keep this brief I will share my most recent experience. I recently purchased a used Audi (from another dealership), I know it's not a Subaru but my experience is comparable. I'll try to keep this simple, I had an issue and went to them for help. I spoke with service, who sent me to sales. I talked to a couple of salespeople and based on their recommendations went and ordered what I needed from the parts department. I followed what I was told to do, which was to call Audi directly to have them help me. Not really a good start honestly, might want to build a relationship so I come to them to buy my next Audi. While ordering the part it was offered to call me when the part comes in, but I didn't get a call. I called Audi directly and was told the part wouldn't work, I returned to Maple to find out I can't return said part and was told "what would you like us to do we aren't Audi" and once again was told to resolve the issue by calling Audi directly yet again. Based on this last experience I am done and will not get service done there for either of my vehicles and I will not purchase another vehicle from them either. I don't generally leave reviews because everyone has an off day but this has been over several years and numerous interactions that have been less than ideal. read more

I had my Passat in there THREE times for the same issue. Each time, they couldn't find the problem- but they found a different problem, which I paid for on the premise that they said THAT was going to resolve my issue. It didn't. The service manager literally laughed in my husbands face when he got a little pissed at their not finding our problem, even though we paid close to $1000 EACH TIME. I wouldn't have a VW of any model if someone gave it to me for free. Well, I might keep it for the first 60,000 miles, after that, I am pretty sure it would become a financial burden. My advice- avoid buying any VW and getting service from this place. read more

My third trip to have my Volvo serviced. The staff was prompt, aware of my issues and remembered me after first visit. Everyone I've dealt with so far has been helpful. read more

This place is full of it. Went on line to make reservation for repair. Came in on date and time . Told the system is broke what I came in set up ride away. Parts girl was brain dead wanted me to leave but was full up until Tuesday of next week. Why leave it makes no sense car will not be looked at until next week. Then you get joe hero running to stand up for this customer non service person. Told them I just take Car to Grand Rapids place is a mess. Million dollar business 10 dollar customer service. read more

Had an issue quth my Outback. It wasnt under warranty or a recalled issue. It would have been over 400 dollara to fix. As a goodwill gesture Maple Hill fixed at no charge to me. Really happy with this dealership. They will always have my business. read more

Absolute great interaction with the service department. They were helpful in reading our passat's engine light. Turned out to be less than critical. We did not have interactions with the sales side. We will be back if needed in the area. read more

This review stems from the awful treatment a family member got trying to give them business and them flat out being incredibly rude to them. Unless you want to be ignored and when finally helped repeatedly reminded that they close you are better off scrolling Craigslist. I'm assuming a stranger would be respectful. read more

Yet another example of excellent service here. The staff are always very friendly and respectful and the maintenance they performed recently on our Golf and GTI was done quickly and done well. read more

BAD COMMUNICATION, AWFUL SERVICE, BEWARE I have been to this location twice in search of a car. I'm amazed at the lack of attentiveness and lackadaisical approach by the sales people. The first time we were there, we tried to test drive a car, and the battery was dead. Instead of trying to jump the car, they told us to come back later. OK, fast forward to the second visit. The so-called salesman had zero tacked and little patience for questions. I have reached out to him through calls and email without contacting me back. I suggest going to KBB or Car Gurus, look up the car you plan to purchase, find the fair price, and stick with it. They were literally the most expensive dealer in the state for the car I was looking for. But none of that mattered, as the service is next to s self-service gas station, help yourself, but don't expect help. Just hand the clerk the money and complete the sale??? No thank you read more

Maplehill Auto Group's Volkswagen Service Department is HORRIBLE! Trusted them to service my Jetta for the past 4 years. Just found out they never drained and replaced the transmission fluid when they should have per VW recommendations. When I asked Scott, the Service Manager why the fluid wasn't changed his response was, "Don't know, wasn't working here then". They also told me my rear spring was cracked, so I took the car to another dealer to repair it and they wouldn't replace it because they said its not cracked. Be very careful and make sure Maple Hill Auto is doing what they should be to your car! read more

Kalamazoo Audi has the WORST service department I have ever had to deal with. Happy to drive to any other Audi dealer just so I am treated better. read more

I bought a Volkswagen from Maple Hill Auto in Kalamazoo Michigan early 2019. Post-sale service has been terrible. Service has to be scheduled weeks to months in advance. They no longer provide car washes or service discounts without having your vehicle vandalized by their logo. I will travel a considerable distance to avoid purchasing my next new or certified pre-owned vehicle from Maple Hill Auto of Kalamazoo Michigan. read more

I would never again deal with this dealership! They sold me an Audi with a design flaw and did so knowing it. Now I have a car that needs an $8,000 repair. Thanks, Maplehill!!!! Not!! read more

I put my car in for service and when I went to pick it up they left my key under the mat yet my key did not have my key chain! They stole my keychain! That key chain had value to me! This is despicable! read more

I was extremely pleased with how I was treated in purchasing my new car from Maple Hill. We were initially at Maple Hill because my boyfriend had his due service on his VW. I thought while I was there I'd ask about Subarus and see what would be the better choice for me as far as new or used. I knew exactly what I wanted (crosstrek, manual trans). I ended up talking to my salesman Bob Warren. He took down what I wanted and wouldn't you know it, one was being delivered within a week that was exactly what I was looking for. He worked out the numbers for me and while I was excited at the same time I knew I needed some time to think about it because I wasn't sure if I was truly ready to make the leap. Bob told me to take all the time I needed. I loved that he didn't pressure me to make a decision that day. I ended up calling him the next day to move forward and a week later I had my dream car. Yes, my dream car was a Subaru. Ha. When I went in to sign my life away and pick up the car, everyone was so nice and friendly and explained everything thoroughly. My only disappointment was how much they gave me for my trade in, but I also understood why. I am sorry that other people had such a disappointing experience there, I can say for myself that I would definitely buy another car there, at least from the Subaru side. read more

Everyone at Maple hill auto group in kalamazoo Michigan were great helping us out with leasing a 2020 Hyundai Tucson. Michael Zinger was our salesman. read more