Had the carpet cleaned in 2 rooms w closets and a set of stairs and the results were great. The tech was professional and thorough. I didn't have any stains this cleaning was for maintenance and the cleaning came out good. The booking process was simple online. The prices were competitive. read more

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Quoted by AI unbeknownst to me, I thought I was communicating with a person. When they came out to do the service I was presented with a completely different amount to clean the areas I wanted done. I had to remove several areas to even stay somewhat close to my budget but I had to get this done because I was hosting a large party that weekend. It took the guy over 4 hours and when he left my tile was no better than before he was there. I complained and it took over 2 weeks to hear back from someone who rescheduled for a new technician to come out and redo my tile. He let me know that the first guy was afraid to use the proper pressure on my grout and he didn't even ask me about testing an area, just basically mopped my floor and left. When they scheduled the guy to come back, he didn't do all the original areas so now I am left with several rooms with dirtier grout than others. I have reached out numerous times to discuss this bait and switch type of business model with a manager and I keep being told that someone will call me but it's been a month now since the original service and nothing!! Horrible service!! Never again. read more

I have used ZeroRez a few times with no issues. I get an email ad blast from them every couple weeks. Finally time to clean my carpet again so I booked online for the 3-room $99 special. Date was confirmed. I got the rooms ready the night before and then waited for arrival the next day. My appointment window came and went so I texted them. They said they could see where my appointment was made but the franchise did not confirm. Asked if I wanted to rebook and I did. Even though they saw my original booking @ $99, now they said that special was no longer available, the price is now way more. Hmmmm, is this a bait and switch? Wouldn't most companies honor the special since they could see I book it? read more

Zerorez - Text special screenshot. - Carpet Cleaning Near Me - Gilbert, Arizona

Over an hour late past time window. Website said they would move light furniture, when tech got to our home he said they don't move anything. No chairs, no small and light end table, no small desk, no small coffee table, nothing. He said it was too much liability, so he watched while we moved the furniture even though they never told us we had to. I've used many other carpet cleaners, the have all moved my furniture, Zerorez was only one that did not. Wouldn't use again. read more

The worst company I EVER worked with. The employees are rude and they ruined my carpet. DO NOT use this company, stanley steamer is much nicer and respectful to customers. 1 Star is being generous! These people are horrific read more

DON"T USE THIS COMPANY!! Rip off in their quoted prices giveb over the phone when you book and then upcharged. Two Stains came back and they want more money to come back out. WORST COMPANY I have ever delt with. Should have given minus 1 star!! Richard Doubek read more

Me and my PM only scheduled the carpet cleaning service for 3 rooms and we got a quote for $248. But the staff manipulated my tenants to let them clean the entire house. The bill I paid for $534, but I didn't agree to do the additional service. I don't mind to pay for the additional fee, but they should confirm with me first because I'm the person who is paying the bill!!! read more

Zerorez - Carpet Cleaning Near Me - Gilbert, Arizona

Man tried to upsell from the moment he walked in, kept calling dispatch and his manager. Then, all of a sudden another MAN WALKED INTO MY HOUSE without ringing the doorbell. I kicked him out of my home. I will not have anyone enter my home without permission. I will not have two salesmen bully and upsell me. He is fortunate to have walked out in one piece. As a single female I say beware of this company. Do not use them. The rep's "invoice" was $70 higher walking in the door, literally inside the front door. Acted like he was reworking numbers to get it where it was. I had estimate in front of me. Even though you think you pay ahead of time, they're only taking your credit card number for the booking so when they come into your house, you've not actually paid anything, so then they try to upsell you and increase the total because you did not pay anything already. I looked up their company on various websites to learn how their commission works and how the pay structure is. The company pays crap wages and the cleaners are paid $100/day unless they sell over $700/day and get commission. The carpet cleaning was fine. I did not pay more. read more

I have used ZeroRez at least 20 times in Colorado (at my home there) and always a great experience. They always showed up 10 minutes early as well. This company here in Arizona is not customer satisfaction based at all. This was my second time I was using Zerorez in Arizona and I was told they would call a half hour before they arrived. That didn't happen and they were going to be late (not within the 3-hour time slot) and I had another appointment scheduled in mid-afternoon that I couldn't miss. Last year they damaged my home and it took 3 months for the repair to even get scheduled. This company is not what they claim and again, doesn't care about customer satisfaction. I am reaching out to a different company here! Very sad that I can't get the same experience here as I do at my home in Colorado. read more

Our two bedroom carpets were cleaned Feb. 9th. They came out fine. The next morning, I went out my front door to see a large stained area with a salt-like residue on it. This is where the hose came into the house. It may have had a leak, though the tech denied that. I washed it down, but the stain was prominent. I called Zerorez and a different tech was sent out to power wash it. There was no effect. He said someone could put a solution on it to absorb what made the stain. No one came out for 4 business days, and when I called every day, the operator was very apologetic and said he would tell the manager. My original tech then came out and put the solution down, telling me to wash it away in 8 hours. He later texted me back and said someone would be out to do that instead. No one showed up. Then I texted the original person again who said he had been told by his manager that someone would wash it. I asked if I should just do it. He said yes, but after I did, with even scrubbing it, it left a white residue. I called, and the operator, Samantha, took my message and gave me the manager's name of Suzanna Sierra. She never called me back either. I guess Zerorez doesn't take responsibility for anything, thinking that two things that were tried on my walkway would be enough, but the problem wasn't resolved. They have left us hanging. read more

Zerorez - BEFORE the area was cleaned: staining on the left along with staining from liquid running in front of door and down the right side. - Carpet Cleaning Near Me - Gilbert, Arizona

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They make it so easy to get an appointment when convenient!! Always on time, great deal bundles for several rooms and great staff, who are neat, thorough and so respectful!! read more

They were on time, got the job done, did not try to upsell me which I hate. In and out with a great price.

I wished we had looked on Yelp before we hired zerorez. The technician came out on Monday and did our rug. We were expecting a WOW factor and that didn't happen. Yes the rug looked better but nothing compared to what we thought it would after hiring a so-called professional company to clean it. They were also hired to clean two of our chairs. After several minutes the technician said he couldn't clean it because what he was doing was making it look worse. He said he called his boss and they would contact us to figure something out. That hasn't happened. Actually shocks us they haven't called yet. Some company! The picture your looking at, the dark line spot towards the top of the picture, not sure what that is but below it is what the technician did. Really bad!!! Unbelievable! read more

Zerorez - Carpet Cleaning Near Me - Gilbert, Arizona

I had 3 rooms of tile cleaned today. Michael was my technician and arrived early, was polite, considerate and never tried any upselling or advised of additional things I needed. He did point out a couple of things, which were good to know...nothing major. He did an excellent job and my tile looks nearly new(it's been 13 years since it was installed. I've always had excellent results from Zerorez. The price was fair. read more

We've used ZeroRez several times before and this time felt really rushed and sloppy. Tech left water all over the tile, footprints everywhere because they didn't wear the shoe gloves, didn't use the corner guards on walls, and rushed the cleaning. We added an extra room this time and it took half the time as our last service with less rooms. Last tech took their time, cleaned up after themselves, etc. Not too happy with this service, especially for what we paid. read more

Used Zerorez for first time...and am highly satisfired with the quality of service I received, the price was near what they stated on the initial invoice. The cleaning tech. that showed up on time was polite through the whole process. read more

ZERO STARS The absolute worst and most expensive service I have ever received with ZERO followup from the manager after complaints. Even repeat cleaning left spots on floor, dirty grout, unclean shower and door tracts to name a few problems. Would never recommend again. Big talk and poor work with lots of excuses. I paid dearly with $$$ and disappointment. My $99 cheap rug cleaner did a better job and smelled better. read more

Absolutely perfect experience! I wish all businesses these days would interact and provide the work, service and effort that Zerorez has. I needed to have the tile floor on the first floor of my house professionally cleaned and the Zerorez Technician, Gabe, was awesome! It's refreshing to see such dedication and hard work in todays era- he served his company well! My floors came out looking wonderful and I *WILL* be using Zerorez again for my future cleaning needs. Great job Gabe and Zerorez! read more

Zerorez - Carpet Cleaning Near Me - Gilbert, Arizona

Good work but immediately once he looked at the we had been quoted a amount of $100 which was supposed to include a pet when the technician got he upped his bill by $37 and said he wasn't aware of that so I would not recommend them feels like the old bait and switch. We will be taking our business elsewhere. read more

Used Zerorez for first time...and am highly satisfired with the quality of service I received, the price was near what they stated on the initial invoice. The cleaning tech. that showed up on time was polite through the whole process. He did not push for more adds to the order. Workd was done on a 17 X 18 ft. room that had moderately dirty traffic areas......carpet is 5 years old. The completed workd turned out a carpet that looked close to what it did upon installation. Zerorez and their cleaning method WORKS...........I recommend this outfit for sure.........Happy with the results, the technician and the price for sure. read more

for years i have used this company for carpet cleaning and have been quite satisfied with that. on oct. 31 this year i paid well over $100 to have an area rug cleaned, which i was told would take 3-31/2 weeks. after repeated phone calls which no supervisor will accept, i remain waiting for the return of my rug on dec.11! the promised time frame has been almost doubled and the ignorant people in charge won't even talk to me about it! don't even consider doing business with this company --they could not be more unprofessional! read more

They came out to clean my grout. Talked me into color sealing the grout. They color sealed over all my tile and it wouldn't come off. Had them out 4 times to fix and they have completely ruined my tile and are now trying to place blame on the age of my shower! Took 4 times for a manager to come out and now he won't take responsibilit! worst company ever read more

beware $129.00 special is not true for three room, it if they are small, and there is service fee. Don't be fooled, very misleading, bait n switch. read more

Online quote for 1 room of carpet with pet stain elimination = $125. In person quote $1000 - for one room of carpet. I turned it down because, well, I can just about replace the carpet for that much. Instead of proceeding with doing the routine cleaning for which I asked, the technicians just walked out the garage door and never came back. They didn't tell me it wasn't worth their time or anything. They just disappeared. I'm still blown away by the experience. read more

After using this business several times, their carelessness and a lack of accountability guarantees that I will never use them again. Even the previous work I had them conduct at another location required them to come back out to make it right. This time asked for a senior tech due to the nature of the work that needed to be done. The young man that came out was very polite but clearly inexperienced. Upon his departure, I discovered several wall gouges and a nick in the front door from the equipment. I had just spent over $1000 having the interior touched up and repainted in areas, including the front door. So, it cost me more money to have the painter come back out and fix the issues created by Zerorez. After calling the business and submitting pictures a week ago, I have yet to hear back from them. Zerorez gets a big zero from me. read more

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Horrible, horrendous where do I start? They soaked and I mean SOAKED my carpets. They were absolutely disgusting after they left. I had to use my own carpet extractor to soak up all of their nasty water they left behind. Their employee lied to me over the phone. They told me a certain price and when the technician got here it changed the employee used bathroom when he was here! (#2) Just such a terrible experience money wasted down the drain. I don't know how this company can have anything positive please do not trust them. There are tons of other companies that use far better techniques, to clean your carpeting! I have been trying to reach a manager for the last week with no response. I'm hoping I can save someone the money and energy by letting them know my experience never ever again. read more

Zerorez - I Had to soak up THE DIRTY WATER LEFT BEHIND!!!! - Carpet Cleaning Near Me - Gilbert, Arizona

Cody of Zerorez, Gilbert, was our carpet cleaning expert today, Nov. 18, 2025 in Casa Grande, Arizona. He did a great job, was knowledgeable, polite and we hope we have him for carpet cleaning, etc. again. Sharon and John Elliott read more

I'm really quite bothered by this. I called to get a quote for having my sectional cleaned. They asked me some questions and I gave them all the measurements they asked for. They told me it would be $195 to get it cleaned. I even clarified that it was the total amount. They showed up today and told me it's going to be about double that. They start telling me that quote was only for "half The couch". WHY would they only quote me for half the sectional? I explained that I was frustrated because I answered every question they asked me correctly and was given an exact number to plan for. It feels like I was mislead just to get them out here (maybe because I'm a girl And they assumed they might be able to take advantage of me, I'm not sure at all it just feels icky). I'm bothered because I had budgeted for that amount and then planned my entire work day around this appointment. I would have totally been okay with it if it was a mistake on my end, but even my cleaner said it wasn't. Wish there was more integrity by the company. read more

I called Zerorez to come & clean my homes carpet. I'm a first time client & saw they had a special for $115 for three rooms. I added on a staircase/ landing and two additional rooms for $310 total. I figured that's a great price! They were easy to schedule with on time & professional. Now my carpets are pretty old about 12 years old maybe 13 even. So pretty worn on higher traffic areas in some parts of the home. But I will say I'm pretty disappointed as my carpets actually look worse now than before the cleaning! Not to mention places that didn't have any visible stains now have stains ? Not sure if the cleaning pulled the dirt up from fibers and now is just sitting in top of carpets looking way worse. As well as the carpets are now crusty upon walking on them which we've never had. I was really excited to give zerorez a try & always heard positive reviews. But I feel they fell short on delivery. I'll go back to using the previous company I've used In the past few years. read more

Zerorez - New stains that were not visible prior to cleaning :( - Carpet Cleaning Near Me - Gilbert, Arizona

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I just called for a quote. My 2400 sq ft home only has a 8 x 10 square foot rug and carpet in the living room and master bedroom. I was told the rug would not qualify for being a room and is priced separately at $1.25 per square foot thus $100.00. I was told the pricing per room is based on 200 square feet with or without furniture. Living room only has a pool table in it but is 14' x 18' = 252 thus would be oversized room. Master bedroom is 14' x 16' = 224 with a king bed and two large nightstands and elliptical so the amount to clean would only be the 3 paths around bed at 136 sqare feet. So I cannot use the $129 for a 3 room plus a hallway I see on the website? Because if I have to go per room plus carpet, I will be more. Not sure if the tech would qualify my 2 rooms at normal or oversized. Too many variables to schedule an appointment to find out the price. read more

Find another company. Trust me. Zerores tech was not very responsive and the actual company was even less helpful.

I had an appointment booked for today from 2-5 and had to call them at 4:54 to find out if they were still coming. The after hours answering service told me they did not know why I had not been called and that there was an issue with the van. Here I am with everything cleaned out of my master bedroom and getting ready to list my house for sale next week. Not to mention, I have used them many times so I guess repeat business has no value with them any more. read more

I have had ZeroRez clean my carpets 4 times. The first time I was highly impresses with the technology (as verbally describes) and the results were fabulous. The second time the results were good. The third time the outcome was unsatisfactory, as the carpets were dark, mottled and stained (as if the water used was dirty/muddy). They came out and redid the carpets to my satisfaction. The forth time the results were disastrous. Darkness everywhere, muddy streaks, puddles of dirty water. I complained, they came out again and outcome was even worse. All this necessitated me contacting another carpet cleaning company to try to mitigate the disasterous, darkened, muddy streaks that ZeroRez left. The new company did a fabulous job removing the darkened residue and muddy blotchy throughout. However, they also showed me the volumes of soap and suds that they pulled out of the carpet with their water extraction method. WHAT SOAP? WHAT SUDS? I WAS TOLD ZEROREZ USED NO SOAP AND WOULD EAVE NO RESIDUE!!!! I am absolutly astonished that a company that implies zero residue in its name, was using and leaving behind soapy residue in my carpet (causing the darkened discoloration). If you read reviews to help you find a reputable carpet cleaning company, please ready my highly positive review for Bare Carpet Cleaning. read more

Had two bedrooms, closet & kitchen tile cleaned & sealed. The advertised price was accepted and technician, Shawn, was on time, explained what he was doing & was very reasonable and professional. read more

Horrible experience! Do not call on them to clean your catpet.My carpet was not cleaned. It appears clean until it is dried. I contacted the company and to date, i am being ignored about my experience. I have pictures! I had to file a complaint with consumer affairs. read more

Tyler was A-MAZING! He cleaned all the grout in the entire house, including the kitchen counter. Cleaned beautifully, sealed perfectly! Then we had him come back to wash the carpets. Our house looks BRAND NEW! He's so personable and works hard to make sure the customer is completely satisfied! Money well spent! read more

Stick to carpet. Your tile and grout cleaning is embarrassing . The results aren't even close to a professional tile and grout company. Please stop taking people's hard earned money for fraudulent work read more

I received a postcard "October Special" stating "Clean 3 Rooms + a Hallway... FREE, with promo code FALLHALL. Fine print: "Max of 250 sq ft. applies to each room of carpet... $15 environment and $9 fuel charge on every service." Thinking this was an introductory offer to their service to new residents of Arizona, I called to schedule their "FREE" 3 room service (assuming there would likely be upsells, add-ons, etc, typical in the carpet cleaning industry, as well as their recognition of the fact that I would likely be using them in future cleanings). I called and they advised me the street price right off their website. I provided the "promo code" of FALLHALL, however it didn't change a thing price-wise, indicating the special is that the hall would be free (even though I don't have a hall). The promo was absolutely misleading. It should have read:, "Buy 3 Rooms of cleaning and get a hall cleaned free." Not good business. read more

Zerorez - Carpet Cleaning Near Me - Gilbert, Arizona

I used this company about four years ago to clean our tile at a rental. They did a terrific job. Not certain what's happened, but I had them clean the tile behind our range and they took a lot of the grout out. They sent the tech back here to take photos four weeks ago mind you! I've left numerous messages for the manager to call me, and I am just totally being ignored. I would never use them again and I would never recommend them to anybody! Honestly, wanted to give them a zero instead of one star. read more

I used zerorez for the first time today and it was a disaster, the tech that came out was very unprofessional and after the job was done the carpet was still dirty, when asked him why the carpet is still dirty he became rude as far as saying that we have crapy carpet, this was a waste of time and money, my neighbor was going to use them for his cleaning after seeing their job he he couldn't believe They left my house with dirty carpet, will never use them again and will tell everyone I know to stay away for this company. read more

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