I seriously dont get the bad reviews of this place. We have had nothing but a fantastic experience…read moreat Tyson Dodge. We bought a new Durango from them. Tim Slattery was our salesman. He was on top of everything, kept us updated along the process. Everything was spelled out for us and explained along the way. Ask for Tim if you go in. Also the service department is the easiest to deal with I have ever experienced. Ryan in service has kept me updated as to what is going on with our truck. We have nothing but good stuff to say about Tyson Dodge.

I went into Tyson Jeep in Shorewood, IL on Friday 9/12 @ 12:30pm, as advised by a Jeep Wave…read morerepresentative regarding the paint bubbling on my 2021 Gladiator. And to get a letter from the Service department referring to who they use for bodywork & paint. When I approached the Service Desk, and inquired about the letter / referral the Jeep Wave Rep asked me to obtain to honor the warranty. William Biciste immediately stated " I'm not giving you a letter, I'm not helping you at all" Then he started ranting at me stating " What's going to happen to the other customers that's waiting, I'm not helping you". Then he stated "Did you buy it from here". I told him no, I purchased it at the Jeep dealership that sold in Chicago a few years ago (Mancari's) "Well why don't you take it back there" he replied. And I said Tyson is closer to my residence. He walked away. I thought since I purchased a Jeep, I thought I would be able to receive assistance or service from any location. And not demeanored in any fashion because I purchased at a different Jeep Dealer. This individual would not help me the least. I had a windshield repaired a few years ago and he treated me the same way. Like I was bothering him, or he just didn't care for assisting a Jeep Owner. Or maybe even my Nationality. I really found this very unprofessional being in a Retail Segment. Way too many Jeep / Dodge / Chrysler Delaers in the area. Do yourself a favor, and save your headaches Consumer.. Shop elsewhere for your car.. You'll thank yourself in the long run..

If your car have issue or need in replace of something, go other places. Not this one. I had to go…read morefew time to get something fixed! Long story short. I went in for oil change, they came back said engine cracked and need in replace of a new one. Lucky I was under warranty. Once they replace a new one, my car have problem ever since! AC didn't work, they forgot to connect it. My car connection with my fob does not work, they said everything is fine. So I fed up because my car is brand new.

One year and a few months I bought a car for my daughter. Dealer said it was a good car volkswagen…read morejetta 2015. I went to them on oil issue and they couldn't find anything and told me to go over to volkswagen. And they said they can't do anything do to took much to take all apart. Ron tripoli ford shorewood is not honest or told us that this car has issues. I financed 60 Mos and not told car stops working and now over 18,000.00 worth of repairs in the engine. Now my daughter has no way to school and work due to them being not honest with us. And look like they never really check the car out at all. All this stuff is broken and I think dealer knew this. I also found out the owner was my friends boyfriend friend who took the car to rin tropili ford dealer joliet/shorewood and the kid said I get rid of this due to all the problems. What do we do know as we still owe on this car.

Great dealership to deal with. Everyone is so helpful and knowledgeable. Not pushy at all. Will go…read morefar to find the car you want. Great family dealership!

A friend recommended Chignoli to me to sell a car that my wife and I inherited. I had a price in…read moremind and That's what we received. since we were there we looked around at some cars on the lot. we had an idea of what we were looking for and ended up test driving and buying a car. I'm 61 years old and never had a better experience getting a car. We dealt with Greg and Mark and left wondering why can't more dealers be this comfortable when selling, trading, or buying a car! family business with a great reputation. Jim F

You guys did amazing. I was able to buy a new 2025 Ioniq5. My 2023 Ioniq5 was in for it's 4th…read morerecall on a battery issue in the last 18 months. John in service could see that I was frustrated. He asked if I was open to the possibility of a trade. He suggested I speak to Nick Blazen. I did. Nick did an amazing job of putting the deal together. Lauren put the icing on the cake by orchestrating a financing arrangement that gave me better warranty coverage than I had on the 2023 and with a lower monthly payment. Within 48 hours the story had totally changed!

We brought our car in this morning for an oil change. My husband told the guy at the desk I DO NOT…read moreWANT MY CAR WASHED. The guys said, ok, no problem. When they said the car was all ready, my husband saw it exiting THE CAR WASH.

The overall buying process was just okay, but I left feeling disappointed with the experience. The…read moresales team came across as extremely pushy and didn't take the time to really explain the vehicles or highlight their features. What bothered me most was the financing process. We were initially offered one interest rate, but once we sat down to finalize the deal, they claimed there had been a mistake reading the rate sheet and refused to honor or buy down the original rate they had advertised. It felt misleading and dishonest. On top of that, the environment didn't seem very professional, the manager was rude and condescending, even toward his own team, which was uncomfortable to watch as a customer. Overall, I didn't feel like they cared about building a genuine customer connection or providing a transparent, respectful experience.

Chad Smeet will rob you. Would not recommend going to this salesperson. He'll take the sticker off…read morethe car before you test drive it, and add 2k in the computer for the same car. The woman in the finance department said I was getting 4.9% interest when in reality it was 5.9%. Totally dishonest place so don't waste your time or money.

My experience working with D'arcy was a bit of a roller coaster, but ultimately it worked out…read morenicely and I felt like they worked hard to satisfy me. I wouldn't hesitate to recommend them to someone. If you're interested in a GMC or Buick, it's worth the drive. After my beloved Crown Vic finally bit the dust after a loving 9-year relationship, I was in the market for a new used vehicle. As if buying a new car weren't enough of a strain, I am also thisclose to having our second child and wanted to make sure we had a vehicle before he arrived. Car shopping pregnant is bad enough, car shopping with a newborn and a 4-year-old? *shudder* I looked broadly around the Evanston area for a car in our price range that offered enough space for a family of 4 with low mileage. Shopped around a bit, and after enough research and browsing I settled on a particular model that sounded like a good fit. After honing in on this, I was able to find a certified pre-owned Buick in the model I wanted at D'arcy that was lower priced than any other dealer within 50 miles. I made an appointment to come out and look at it. Since my car is not running right now, this meant that I had to take public transportation from Evanston to Joliet, about a 2-hour adventure by train. This really wasn't the worst, but was at minimum time-consuming. I expected to be driving a car back so was okay with the hassle. When I arrived at the dealership, I asked to speak with the salesperson I had chatted with over the phone to make my appointment. She wasn't in, and apparently neither was the car I came to see. I was shocked. They had apparently sold it the day before and no on let me know. This was aggravating, to say the least. Another salesperson, Jesus, offered to see if they had anything else available for me. I'm already there and it would be another hour before I can get on a train, so I figure I might as well see what they have. Jesus looked through everything they had, gave me several options, but nothing was really hitting that sweet spot that I came in expecting. I was in no mood to be flexible or really very forgiving. Over the course of this process, he came to learn that I had come down by train and had really gone out of my way to come see this car. At this point he went at talked to Oscar (the GM?) and came back and said they had found a car just like the one I had come to see. Basically, they found a car that fit the specs of the car I had come to look at almost exactly from the manufacturer and offered to buy it and sell it to me for the price of the other one. They also said they would certify it for me, detail it, etc. They gave me a brand new fully-fueled car in the model I was interested in to drive home and keep until mine was ready, free of charge. This was, by the way, probably the only time in my life I will drive a brand new vehicle off the lot, this was a fun/nerve wracking experience all on its own. lol They were as good as their word. They had the replacement vehicle in by the next business day, detailed, inspected, and certified it so that I got just as good as a deal as I had come in expecting initially. Throughout the process they apologized about the mistake of not letting me know about the previous car being purchased, but I think what matters is that when I came to pick up the car Jesus told me that they put the word out across the dealership that they needed to double check the morning of an appointment whether the car was still in stock. I thought this showed good follow-through beyond just apologizing and making it up to me personally by trying to make sure this kind of thing didn't happen for other customers in the future. So while this wasn't maybe the fairy tale version of car buying, I got the car I wanted at a fair price without ever feeling like they were trying to rip me off or scam me. Jesus and Oscar both went above and beyond to make sure I was satisfied and taken care of every step of the way, and made up for the initial mistake to my satisfaction. I'm really happy with the new car, and so is everyone else in the family. My 4-year-old said this car is better "because it is cool." Thanks for turning it around, D'arcy Buick!

They told me it would take 2 hours to do a diagnostic on my car at almost 200$ a hour, they call me…read more2 hours in and say they need another 3 hours and another 600 dollars to finish the diagnostic...

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

I'd like to say Thank you to NEAL In the Service Department!!! He did a Wonderful job taking care…read moreof my family and my Special needs son Vincent , I Brought My wife's Suv in for service and it was in and out in 15 min I was so blown away by the quickness and quality of the vehicle they even had it detailed in that time He runs a tight ship And deserves A raise Thank You!!! -Your loyal VW Customer

This is a service review. For over 2 years I've been getting the run around and lied to. I have a…read more2024 Tiguan. I was getting low oil warnings a few times. Recently it is very often. I was told numerous times it was normal for turbo engines. Come on man. I never had that with other turbo engines and my Tiguan that I had before this one. Finally they said I should do a consumption test. Did that, was told it failed. We were told that they were going to contact Volkswagen for a solution. Then said they were going to order a part that is on back order. We trusted them. Months go by and I called to ask about it. They had no idea what I was talking about. I called Volkswagen they told me to deal with the dealership. I contacted a lemon law lawyer and they told me to get paperwork. I called first and went in. The service clerk that I talked to had no idea what the clerk was talking about. Then came back and said the printer was broken. I saw in her face she was confused. I just recently lost my brother to a quick cancer and his birthday was that weekend so I got upset. I didn't throw a fit because I work in costumer service. They came in and said I didn't do the consumption test. Then they said they ordered the part I needed. Umm ok. I did the first half. My husband did the second half since I was caring for my brother in hospice. Meanwhile the lemon law lawyer joint was telling me none of the paperwork I sent them said anything about repairs. Odd. I'm afraid to drive this vehicle. It can just stop running at any time. I even texted the guy who oversees all of service of all of the Hawk group and he never responded. I researched this had happened with Tiguans since they were produced. I'm still trying to get this straightened out. Guess I'll update but I'll update but I really want to get rid of this car. Tried calling another Volkswagen dealership and they also said they couldn't help me.

How impressive this was. I've been waiting for 2 cars( 8 yrs) to bye a hybrid. At this point I've…read morechecked them all out. When shopping on line you'd think the whole world was running out to by something Eco-friendly. I was shocked to find dealers actually discouraging me from purchasing a hybrid. Really, I hadn't found one dealer who didn't point out all the negatives to me. At a Ford dealer out in Bolingbrook, the women wouldn't even let test drive an Escape even after I was insistant. She finally talked numbers but no test drive. No kidding. I walked in to Saturn of Joliet and the first words out the women's mouth was "Have you considered a hybrid?" Finally!!!! I was so happy to find a kick ass Saturn VUE Hybrid SUV with all the bells and whistles. It's sweeeet. Great pick up and it gets 27 to 32 miles per gallon in the city. What were those other dealers dissin the hybrids for ?????? I guess I'll never know. My sales women was awesome she literally found me every feature I wanted for the price I wanted it at. I got 1 year from Xm satellite and 1 year of On-star too. Don't even get me started on the safety features. All of this was about $10,000 less then the dealership that told me "you don't want a hybrid their not HOT". I disagree. And It feels great to feel like I'm doing what I can to minimize damage to the planet. I love my new VUE Hybrid so much that I'm even considering posting her "new born" photo for you all to admire. Thanks Saturn of Joliet. We love our new addition. Your honesty in business and odvious respect for the planet is much appreciated.