Too bad i cannot give a negative number. I would not use Gonzales Appliances for anything. Our…read moreexperience was a bait-and-switch, price-gouging mistake. The Gonzales tech insisted on fussing with a weeping issue we had (from a plugged condensor discharge tube). He wasted lots of time (poorly) dismantling the freezer compartment. Ridiculously, the discharge tube is actually accessed at the lower back of the fridge. The tech had nothing to clear the tube, so my tool box provided the stiff wire needed. The tech then refused to check - without booking a second visit - why the freezer was not working (i.e. not freezing), which was the original reason for the call-out. It turned out that the freezing system (using freon or a more modern alternative) had a leak - diagnosed within 5 minutes by a real fridge repairman who we sourced through local friends (so, live and learn). The fridge was replaced, because leaks can't be fixed on modern fridges. And, having the tech fix the leaking discharge tube (which he insisted on) was a complete waste of time and money ($250).

This was our third appliance we bought from them, that's how happy we have been with them. Mr…read moreGonzalez and his staff are professional, helpful, and mindful of budget. First we bought a fridge, a beautiful cabinet depths GE, and a GE microwave. Bought those 4 months ago, very happy with the appliances. This week we bought a stacked washer dryer, made arrangements for the delivery and install. As usual, perfect service, excellent appliances. Very much recommend!

Serge from Quick N easy came out 1/13 to look at our broken Kitchenaid ice maker in our winter…read morerental in Rancho Mirage. My husband just had knee surgery, and the freezer in this rental isn't working either, so we needed the ice maker fixed pronto. Serge knew what the issue was and ordered the parts after our landlord approved the repair. Parts and Serge arrived 1/19 and ice maker was fixed! Very pleased with efficiency, politeness and speed. His English isn't 100% by his own admission, but I had no trouble understanding, and the company responds quickly via YELP or by phone. Recommended for fast fix in a pinch! Had one of the lower diagnostic service call visits in the area, applied to the total repair.

Technician arrived quickly and was very knowledgeable about our dryer issue. He was able to fix it…read morethe same day and, in addition, performed much needed maintenance on our refrigerators. He was trustworthy, and I will use this company again next time.

Some of the nicest and most friendly people I have ever met. Great customer service and a woman…read morenamed Natalie especially. She came up and asked us if we needed help and answered all of our questions and was fantastic. At most places you are often ignored or just treated poorly. Here I was not overly pressured and the experience was awesome. Definitely recommend shopping here!

When I entered the store I was greeted in Spanish. I told the employee 1 that I was there to return…read morean appliance and he called employee 2 who came out with a cart. Employee 1 had shirt untucked and no name tag. Employee 2 didn't have a nametag and didnt even have a sears shirt. Employee 1 had his kids playing in the store. Very unprofessional store. I will never shop here again.

I bought a washer and paid extra for the store warranty. When I had issues within the time I was…read morecovered under warranty and appointment was made for a technician to come fix it but they canceled it and the washer was never fixed. I personally think the warranty is a scam but I would advise if you are going to get a warranty to ask questions about the terms and areas (locations) they cover. I was recommended this place by someone I know but I should have done my own reasearch before trusting this person.

Great selection and deals. Enjoyed my experience! Would highly recommend this place for any…read morerefrigerators!

These jokers delivered a stacked washer/dryer, that, in my opinion, was way overpriced. I had…read moreinstalled a brand new 240v receptacle in a single-family home and the homeowners were delighted with the space-saving design of this stackable unit. The upper (dryer) section, failed to turn on upon delivery. I went and double-checked and tested the 240v outlet after their 'installation specialist' said the outlet wasn't wired properly. He's a momma's-boy delivery slave, and I'm an electrician. ANYWAY, they argued the point but agreed to take the unit back to their shop and 'look it over.' The homeowners never heard back from them after two months of leaving messages and voice mails. I took the homeowners to Lowe's, and we bought a brand new stackable unit - and guess what? When we plugged it in to my supposedly 'defective outlet,' everything WORKED! I waited over a year to post this review in hopes JC Appliance would reach out and try somehow to make this right. They still have the machine to this day, and my homeowners never got their money back. Where I come from, this is known as LARCENY. Shame on you JC! Your other reviews reflect your incompetence and dishonesty.

****DO NOT BUY ANYTHING FROM THIS COMPANY****…read more I have waited almost four weeks to post this review so I could give JC Appliance and Repair a chance to rectify the situation. Unfortunately they did not. I own a small property management company and am a full time resident of the City of Indio. I had this company replace our broken double oven with one of their $1350 certified models three days prior to Thanksgiving since they say they tested their product and it worked. the following day it showed an error message so (DAVID, great guy so far) said to reset the breaker which we did. Unfortunately, nothing. Our guest were unable to make their thanksgiving dinner at the home and I requested JC appliances remove their default product since we had to pay our guest $1000 refund for the inconvenience. Now, JC appliance owner (Female, UNK name) refuses to give us our money since their invoice states no refunds (Which I did not sign as requested on the invoice and makes the contract void). regardless it has been almost 4 weeks the company will not respond to me, has not mailed me anything other then a short answer of you get store credit. The female owner also had the gall to tell me that i took a gamble buying one of their products since its a 50/50 chance since its used 8D.. wow! DO NOT BUY ANYTHING FROM THEM UNLESS ITS BRAND NEW. Now we have to go to small claims. Sad for a local small business who can not help other local small businesses and have to scam people.

Outstanding Customer Service and Repair! Shawn called me back same day and scheduled an appt, to…read morewhich he showed up very promptly! He diagnosed the WM problem and was able to repair it onsite and within an hour or so. Shawn left the area spotless and the WM works GREAT! No trying to upsell or buy unneeded parts to install. Shawn seemed experienced, trustworthy and was a pleasure to work with. Call this guy first!!

First rate experience, from initial call, to follow up and repairs! After contacting two other…read morefirms without any response whatsoever, Shawn with Elite returned my call promptly, gathered some relevant info and set the service call. After brief testing he was able to diagnose the problem and repair it on the spot! Professional, pleasant and efficient! I can't wait till something else breaks!

If you go in there you're greeted in Spanish once you start speaking English another employee…read moreappears, they then asked you in English how they can help you when you ask him your questions or explain to them what you want the one speaking English translates into Spanish your concerns or questions or needs to the non-english speaker. Ask for their products they're not state-of-the-art and they're kind of had the high end in pricing I assume this is because they cater to people with credit issues or migrants who don't speak English,not a bad system to do business but not what I need or want I will not shop there again.

I purchased a new drawer dishwasher at Pacific Sales, and they recommended this company for…read moredelivery and installation. Communication was quick and good. The two installers arrived on time, took my old dishwasher away, and installed the new one. Only issue is that my baseboard was a bit too high to accommodate the bottom drawer. It clips on and off, so it wasn't a problem getting the dishwasher installed, but I had to get my handyman to come at a later date to cut the baseboard down to make it work. It would have been great if the installers could have done that for me.

I purchased a Kitchen Aid 42" built in from Ferguson. I was quoted $485 for installation and $85…read moredisposal from this co. I was quoted $350 for installation from Pacific Sales whom I went to first. But the salesman during negotiations was mia for over a day and I needed to get a fridge fast. So I went to Ferguson who price matched it and got it 3 weeks sooner do I didn't mind the higher install cost. The installers discovered my previous built in plumbing was incorrect so they had to cut out a section of drywall and add piping down to the new location of the ice box. My husband called ( I wasn't home) to tell me it would cost $750. He said we have to do it. I said of course. When I got home the fridge was looking beautiful in my kitchen and then I saw the duplicate check on the counter. $1,360.00 I was in shock. I told my husband I thought $750 was up from $570. Not in addition to. And actually it's $40 more than the $750 he was told. I looked at our cameras, they pulled up at 10:02 and left at 12:04 . 2 hrs! It took them 2 hours and it cost me $1,360 I called the dispatcher Trisha to let her know my displeasure over this obvious price gouging. As the customer, I was stuck. Agree to their price or they leave and I have a non working fridge. Contact a plumber maybe it's the same day maybe not. Trisha let me know these guys are professionals and it would take someone else 3-4 hrs. I told her I was in no hurry 4 hrs x a plumbers $130 hourly rate is a huge savings. So just be aware of their exorbitant pricing if it's not a standard install . I appreciate expertise and I know it had to be done and I'm happy to pay a fair price for the correction. I just don't think this was a fair price . I feel taken advantage of.

Best service all around! Can't beat it with anyone else. Artur is professional, kind and honest.read more

A bunch of people gave excellent ratings, so I gave them a call. Arthur responded immediately (in…read morecontrast to many contractors who don't call back or respond). He came out same day and gave me a completely reasonable estimate to re-locate a cable outlet and install electricity for my brand new gigantic and amazing flat screen. They came out the very next day and the crew arrived on time. They protected my furniture with drop cloths and plastic. The technicians went up to the attic to re-route the wiring. It must have been a zillion degrees up there, but not a single complaint. Although they had to cut out a small area in the wall for the installation, they patched it up perfectly. They even vacuumed and polished my buffet before leaving!! Arthur set a perfect example of how to exceed customer satisfaction expectations. So many desert companies today are completely flaky. They don't show up, add on extras, and do crappy work, and charge a small fortune. Not Azdea! The work that they did was SO professional - they even made the wiring on the back of the TV look and organized with zip ties. They mounted the cable box to the back of the TV. It looks so freaking amazing!!! Thanks guys for doing a great job. Highly recommended.

Called to request an emergency service for my parent's custom built-in refrigerator, which was…read moreleaking and causing floor damage. They were able to get someone out within three hours, and my father was extremely impressed with Nicholas's professionalism and expertise. Many many thanks for the quick service and assistance. And kuddos to Nicholas for being so great!

Always get a 2nd bid. I scheduled Precision Appliance Repair to do a diagnostic service call on a…read morerefrigerator and a gas dryer at a rental house. They never followed up after the service call. I had to call them two days later to get an update and a quote for the repairs. Received a repair estimate for a total of $1036.11 to install a new "thermal kit" in the refrigerator at a part cost of $541.12 plus 20% mark up, plus shipping. $329.00 for labor. Unknown repairs to gas dryer. I called another repair company that diagnosed the dryer not heating was due to a clogged vent. Diagnosed the refrigerator for a fan replacement of $145 for parts and $150 for labor. Total cost $350. Precision Appliance also charged $129 for the service call which is higher than most companies.