We needed a new grill for our rental property and being 2 hours away, I decided to call around to see if we could shop local vs the Costco route. Phillip was super helpful, found us a floor model that was ready to go, sent videos with explanations of the details and communicated thoroughly. On the flip side, I had reached out to a couple other local shops and one in particular, All Valley BBQ, provided a very different experience. The owner was condescending and even tried to tell me I could learn from his wisdom in the rental business. Hahaa Point is, Phillip is great... work with these folks. The other dude down the street, stay clear from his nonsense. Thanks, Phillip! read more

I went here out of curiosity just to see what the store had to offer in ways of upgrading my fireplace. I was absolutely amazed at the variety of top tier bbq grills. I had no idea such beautiful bbq's existed. The staff were friendly and helpful. Next time i need a high grade bbq, i will for sure head to this great store. read more

Couldn't be happier with the job just completed by The Fire Place Nick was our service technician. He was on time, courteous and professional. Fireplace looks terrific! Just in time for Christmas. Bob read more

Nick Hales installed our new fireplace logs and he also updated our outdoor fireplace with new embers and cleaned and adjusted the logs and rocks. He was efficient and very kind. We would recommend him to anyone for his installation expertise. read more

Called for setting an appointment to have my gas fireplace remote system serviced. Day and date set to accommodate my schedule. When Travis arrived he found I needed a new igniter. He was able to have one in stock brought out to accommodate him being in LaQuinta vs. Palm Desert. The repair went well. He was meticulous in resetting the fire place so it looked great. It is a pleasure doing business with this organization. read more

The FirePlace - Great looking fireplace - Appliances Near Me - Palm Desert, California

They made every effort to fix a malfunctioning part in our fireplace and we are thrilled with the outcome! Excellent service and the Dimplex fireplace is awesome! read more

We went in to buy an electric fireplace. They had many styles to choose from, and prices were good. The salesman helped us for about 10 minutes, answered questions etc. Then all of a sudden he walked away and went in to a room with a huge TV and started watching a show. Didn't seem to want to help us. Not sure if he got bored or what. It was the strangest thing. We hung around a bit, thinking he'd come back but he never did. So we left. read more

Tried to buy a fireplace insert for a new gas fireplace. I went to the showroom and basically had to look around to find someone to wait on me. The guy didn't know the prices and didn't know whether they had any of them in stock. He more-or-less just stood there and didn't know much about what was available and what wasn't. I tried to get in touch afterward to ask a few questions but no one was available. I went down the street to a competitor and bought the same product for a few hundred dollars less which was a pleasant surprise. Sorry to leave 1 star but I tried, I really tried to be your customer, but you made it impossible. Thanks anyway. read more

Great communication & service. What more can anyone want? The team member was professional, got the job done and on time like promised. read more

I had very bad experience with this business. Called to make appointment to inspect my fire place and was given an appointment for the following week. Got a message day before to remind me about appointment and waited from 8 -11 am which was the window that I was given. No one showed up. Called the business to be told that they are not covering my area. Very unprofessional and unpleasant experience. read more

The Fire Place store is a very impressive high-end store. Very reasonably priced for what you are getting which is good quality and outstanding warraties. When we visited your store for the first time, Travis helped us. He was a very helpful and courteous to solve a problem that required immediate action. He found the fireplace 45 inch led electric insert that we needed for the following day. We went to the warehouse in Ontario and picked up the insert 2 hours later. We had it installed and Travis came out to the house and measured for the fireplace door. Matthew came out and installed the fireplace door today. Mathew was friendly, on time, professional, hard working and did a great job of installing and finishing our fireplace project. We want to thank everyone who works at your store because you make dreams come true. Sincerely Michael and Susan Small. read more

The FirePlace - Fireplace - Appliances Near Me - Palm Desert, California

Really impressive store. Phillip was able to offer me a couple of solutions to my broken fireplace door, even referring me to Palm Desert Glass for a 3rd alternative. Sure appreciate the customer service and willingness to provide solutions! read more

Everyone here is so friendly and helpful. Mike guided me through the process to order a custom sculpture and glass for our open fireplace. Very responsive and made sure it maximized the fireplace. Matthew delivered, painted and installed it. He was so professional and friendly. Overall, a great experience! I plan to come back when I'm ready for my outdoor fireplace and BBQ set! read more

The FirePlace - Custom sculpture - Appliances Near Me - Palm Desert, California

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Phil and his team at the Fire Place were wonderful. They helped us find the perfect grill, sending us videos and giving us information to find the perfect fit. Then their installation team, Alex, was fantastic and came out and did such a thorough and nice job installing the grill. They also had a great electrician referral. The whole process was simple and we couldn't be happier! read more

After a negative experience with one of their competitors, The Fire Place was a pleasure to deal with! Excellent product selection, staff is very professional, knowledgeable and installation was well performed. Highly recommend! read more

I have used the fireplace in Palm Desert for many many years for the annual cleaning of my fireplace. They are very gracious and and knowledgeable. I recommend them read more

Old fireplace needed new logs and grate etc . Discussed with Travis got quote on replacement logs $718 , also was quoted $250 to clean and spray old firebox total around $900$/ 1000 Went back 2 days later . No help was like conversation never happened . And of corse no cleaning for fee. Would have been ok but salesman not helpful , like he didn't want the business . Going somewhere else. read more

Great experience here! Phillip took the time to show me different variations of fireplace screens and doors. I purchased a custom pewter freestanding screen and it arrived earlier than expected. It fits perfect and looks beautiful. Thank you Phillip for making this experience so effortless and will definitely refer you and your business to friends and clients. Kathleen read more

They were great. I didn't know what to buy so I needed help. They did just that Explained each item ,logs, stones,layouts,leaving glass doors open,etc. *PLEASE READ: this is the place to go. before going here,my wife and I went to (palm desert fireplaces and bbq)They were awful. They brought us to what was on sale. We needed info and customer service, we had to leave ,it was awful. End read more

I've used these guys a number of times for material, supplies and updating my fireplace. The staff is courtesy and helpful and their team in the field take pride in their work. I think they're a first-rate operation. read more

Wow! These guys are fantastic. The inventory of fireplaces, as well as fireplace screens and glass Windows is really something to see. Additionally, i had Spent 3 days trying to find an elusive part for a bi-fold glass screen. After visiting every hardware store in the area, on the manufacturers Recommendation, i stopped here for one Last try. (I had tried all other fireplace stores in the area.) I was so pleased that they had the parts I needed. I won't go Any other store for my future fireplace needs. read more

I read all the reviews here and was cautious .. while doing some holiday running errands I decided to stop into their store and tell them what my problem was. I didn't catch the lady's name that I explained my situation to , but she went over to either the owner/manager and came back and said hang on a moment . Another guy ( Travis) came out and asked if I was headed home he would be 5 minutes behind me ... seriously ?!?? Travis showed up as promised, took a quick look at my fireplace and said yep , exactly as I described. He said 30 minutes and he would be done. 30 minutes later my new fireplace is working perfectly. I really didn't think it was going to be possible to get it fixed for holidays but here we are enjoying a nice glass of wine and enjoying a beautiful fire on a cool desert winter night. Thank you Travis and The Fire Place !!!!! read more

We were looking for an update to our old fake-wood gas fireplace from the 70s. It was the only thing in the house that had not been updated by the previous owner. But now we are glad because we found exactly what we wanted at The Fire Place. They are a very busy place, so I felt I had to be more persistent with my emails and calls, but they were very helpful and professional throughout. We wanted one of their metal sculptures, because, face it, here in the desert it is rarely on with flames. Now it's not just a black hole in the room. So happy. read more

So friendly and easy to work with! They can come out and update your 90's look has fireplace in an afternoon. I recommend!

We remodeled our home and wanted to give our fireplace an updated look and Phillip and his team helped design and fabricate a new surround for our space. It was not only amazing but affordable. They also came and installed everything for us - they were punctual and very mindful with laying down protective pads when doing their work. I am so pleased not only with the outcome but also the process and service provided. I highly recommend them for any fireplace needs. Thanks again! read more

I wanted to update my 50 year old fireplace. I didn't like to use it because I had to turn on the gas and then light it. I went to The Fire Place store and Cheryl helped me find the best option without having to do major construction. The answer was, I bought a fire burner kit with a remote control. It was extremely reasonably priced for what I think transformed my fireplace. The kit was in stock so it only took a week. Travis was the installer. He was right on time and he was very meticulous and did a great job with the installation. I couldn't be happier with the end result. read more

The FirePlace - Appliances Near Me - Palm Desert, California

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When it comes to fireplaces, our first choice is always The Fireplace. They are efficient, very well priced and customer service is always impeccable. We. at Santucci Builders deal with all sorts of customer requests. The Fireplace always takes care of our clients. Cheryl is amazing. If you are thinking about buying online don't do it. The Fireplace pricing is on point and much better customer service. read more

Can't say enough, about the Fireplace Store... We worked with Eric to retro fit an ugly, old, builder grade fireplace. He was awesome and offered great advice and suggestions. We ended up with an affordable and gorgeous new fireplace front, as well as cleaning up and re-staging our existing logs. It looks amazing and we couldn't be happier. Thank you Eric! We really appreciate you!!! read more

The FirePlace - Appliances Near Me - Palm Desert, California

One of the employees, Matthew Marcy, was in our home this morning installing a fireplace insert we bought from The Fire Place. I'm writing this brief shout out for Matthew because we were so pleased by his professionalism, cheerfulness and dedication. Because of our experience with Matthew, we will undoubtedly do business with The Fire Place again. Dr. & Mrs. Rick Parkinson read more

I went into this store to check out an upgrade for my fireplace. Phill was very helpful and showed me several ideas. I decided and he scheduled the job for 2 days later. Matthew came on the scheduled day and did a wonderful job. He was very efficient, courteous and clean. I highly recommend this company . They were very professional and fairly priced - I am extremely pleased - they made the transition very easy - thank you! read more

We had a wonderful experience with The Fire Place. We wanted to replace the gas logs and remote system in our fireplace and went to The Fire Place for their help. Erik explained the different log sets and remote systems. We found a set and remote that we liked and they were in stock! The next day Matthew showed up to do the install. He was incredibly professional and took his time to make sure everything was done perfectly. We couldn't be happier. Thank you! read more

Here is an update from my review of 12/28/13...The guys here were right! My decorator and contractor screwed up. The fireplace was not what they said and in the end the fellows at The Fire Place were RIGHT!!!! But, having said that .. their communication skills and customer service left me high and dry...if only they had been willing to come to the house ... look at the product installed and then give me a report, I would have likely hired them to replace the current box that was sub standard and not what we wanted. So, they may know what they are doing but what matter is that if they can't explain it properly or identify a serious potential client. Best wishes to them and if I were starting from scratch I would give them a try for sure. read more

The after sales service is excellent. They repaired my Bromic heater with a new part and it works perfect now. Fast and friendly.

Oh my goodness, what a treasure! I called this store, they referred me to Eric of First Choice and he promptly arrived and did a repair to our 1970s era fireplace that made it look like new. He pointed out things wrong with how the logs were installed that we hadn't even noticed and was prompt, courteous and knowledgeable. Highly recommend them! Thank you Eric! read more

We had a gas-capable fireplace that had only been used previously to burn Duraflame type logs. We wanted to convert to a gas-log or burner type unit, but didn't have a clue what we needed. The process and installation couldn't have been easier, and the price was very reasonable. The change to a gas burner and glass rocks is very attractive and heats the room easily. Technician Matt was efficient, knowledgeable, very professional. Highly recommend The Fire Place! read more

Custom outdoor fire pit I just had this fire pit installed and was completely satisfied from the design to the installation. I could not find what I wanted so they suggested we build custom, which allows you to build the perfect size, pick your stone work, pick your burners, timers, etc. They even went and picked the stone up after I ordered it. Everything was done when they said it would be and no unexpected surprises. Funny thing is that it didn't cost me any more than the ones I was looking at but I got exactly what I wanted. I dealt with about 5 people including the owner, who all had a friendly and caring attitude. I highly recommend this gang for any fireplace needs. read more

WARNING. My experience with this company was HORRIBLE. I've remodeled several properties and dealt with many vendors in Coachella Valley and my experience with bait and switch PHIL (the owner) was HORRIBLE. The fireplace door was promised in three weeks, but took NINE weeks. When I pressed bait and switch PHIL for answers, he offered excellent lip service in the beginning. He then became super emotional and sent me incredibly unprofessional bizarre emails. When Phil's installer finally completed the installation, it was sub par. As retaliation for being upset that I was lied to about delivery times and given horrible customer service, Phil actually called the Palm Desert Code enforcement because he knew I was in the middle of a full scale remodel. Like a child, he informed me of his intentions in one of his highly bizarre emails. Phil also made an unauthorized debit to my credit card. My experience with bait and switch Phil was a complete disaster from A-Z. Phil bragged to me that he was so busy it would not matter if I posted a negative review. My personal experience and subsequent opinion of bait and switch Phil is he's an over emotional pre Madonna who won't take responsibility for poor service, over promises and under delivers. I would head down the street to the competing fireplace store. STAY AWAY. read more

This review is for the quality of the products purchased and the skill and customer service of the installer from The Fire Place. We purchased a new frame and refresh of our existing gas stove. The frame was high quality and the parts installed were just as promised. Travis took the time to do the installation right the first time. His attention to detail and artistic eye made our fireplace look like new. Thanks Travis! read more

This store is one of the finest I have ever worked with. I have designed homes from New York to Los Angeles and this store is the best! Beyond the kindness and professionalism, the selection is outstanding, the store is gorgeous and they love to get creative and come up with ideas that no one does.twice now I have dragged my LA clients into this store and twice The Fire Place has showed us things I didn't know existed. Well done guys! Keep up the good work! read more

The Fire Place Store staff is very friendly and knowledgeable. Great assortment of fireplace log sets and every imaginable accessory. Very competitive pricing and good quality products. We were very impressed with the service! Went in window shopping and walked out with two new gas fireplace log sets. read more