We found just the minivan we were looking for. Bill Meier is a pleasure to work with and we greatly appreciated all his help in getting us our new ride. Whether it was answering questions or keeping us comfortable, Bill was great and I highly recommend visiting Zeigler Ford of Lowell for your next vehicle. read more

Purchased a used van and asked them to check the front end before purchase. The sales man, Mason said it was all good. Later found missing and loose bolts that could've led to the wheels coming off. After I repaired that the van made it about 3000 miles and the transmission went out stranding me. Tried calling the dealership several times, but when I explained the problem, they kept transferring me to a line that no one answered. I don't trust them to sell safe cars. read more

Stephen Roberts (sales rep) was amazing, courteous, and respectful throughout! He got me the deal I wanted on my dream truck (F350 Tremor King Ranch SD), was fast and efficient with the transaction, and got my add-ons serviced in less than a day. He even got me a full sized courtesy vehicle truck while taking care of my add-ons, as opposed to the small economy vehicles most dealerships provide (I'm 6'8"). Way to go Stephen and Zeigler Ford of Lowell! That IS diamond level customer service!!! Thank you... read more

Bought a used car with a warranty, have had nothing but issues with since we picked it up. (I should have known when they rand my credit and got a loan approved through a bank that was SPECIFICALLY different then was requested/communicated the entire sale) Repairs that were promised were still not done. Recently had an issue with a sensor so I brought it in, they charged $189 dollars since they were not able to diagnose the issue but still gave us an estimate for the repair. I called back to get billing clarification and asked why they would recommend a repair they could not diagnose to which they changed the story to they did confirm the diagnosis (even though they said 2-3x before this they were unable to) and the reason for the charge was because it was not covered by the warranty. To clarify, I am not upset that my used car is needing repairs, and I don't mind paying for services that were performed but I do not trust a single thing from this place. I will give them the benefit of the doubt and assume it is poor customer communication, because the alternative is that they have a very crooked business model. read more

Worst, unresponsive Dealership that you can work with. Or at least it could have been the Sales guy who reached out to us. Never will visit or suggest one to go with them. read more

I bought a truck from Bill at Ziegler Ford located outside Grand Rapids Michigan. I'm located in South Carolina a thousand miles away. Bill went the extra mile by taking interior & exterior photos of truck and doing through inspection to give me the condition of the vehicle. The purchase went flawlessly for being so far away. Highly recommend doing business with Bill Meier and Ziegler Ford, great communication, responsive, answer d questions honestly, over all on of my best dealership experiences. Thanks Bill read more

Bill M. did an excellent job helping us buy the used vehicle we wanted at Zeigler Ford. He was knowledgeable and helpful in the buying process. We really appreciated his dedication to helping us! read more

This car dealership and their Mobile Grooming partner, Wag N Tails is a scam. They sold me a used mobile grooming vehicle with a bad engine. I live in Virginia Beach, VA and flew 800 miles with my 4 year old daughter to buy this vehicle. They sent me all documents for financing via UPS express mail and required me to sign the "AS IS" form before I came to look at and buy the vehicle. You have to sign the "AS IS" form before you get there or else they won't do the financing for you. They kind of put you in a catch 22 position which is unfair. I had this vehicle 103 days total and only worked out if it 68 days when the engine blew up. The first day I worked in it the check engine light came on but the engine still seemed ok. I was told maybe I got bad gas. At 60 days I had to take the vehicle in because it was running rough and losing coolant. That was a misfire in the #5 cylinder.....cost me $704 and 2 days of lost income/work, couldn't find out why the engine was losing coolant. On Monday, June 8th at 10:00am my engine goes and I can't work. Now, I'm stuck paying $7020 (that's just the cost on the ESTIMATE....you know it's always higher) for a new engine at Cavalry Ford in Virginia Beach. My husband is a disabled Navy veteran and this mobile grooming vehicle is how I support our family. I asked them to help me out on the cost of the new motor (I just asked them to help and pay half of the estimate) since I had only had it a short time and they said no! Left me screwed, left my family screw! This vehicle was $52,000 and the engine went bad and I have only made 2 payments ($1099 a month) on it! Don't trust this shady dealership or their friend Wag N Tails, especially if your livelihood depends on the vehicle! read more

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Dishonest and tricky. I went for a lease and trade but should have just negotiated the lease. When all was done, I was brought to finance who, unknown to me, had me sign the lease before I actually reviewed it. I take some blame her and these snakes won't see me again. In 3 years I will go to a different dealer and be more prepared. Avoid at all costs. read more

Initial, first impression was stellar. Service seemed quite organized and the staff was super friendly. One thing after another delayed completion. It is next to impossible to reach someone by phone! read more

My wife and I decided we wanted to trade in our 2013 Chrysler 200 Hardtop Convertible. We had settled on looking for a low mileage 2019 Mustang EcoBoost Premium. After several weeks of searching the internet, a Black 2019 Mustang showed up at Ziegler Ford of Lowell that seemed to fit our checklist. We first reached out to the dealership via their website one evening. We received an e-mail response within ten minutes. After a series of e-mails back and forth, we sent insurance and registration information, and began some preliminary loan application information. We set a date to go to the dealership to meet with Chris Cisler. Chris greeted us and gave us a tour of the Mustang. We took a test drive and were sold. The entire staff with whom we met were very professional and helpful. Chris made this new purchase a quick and very enjoyable experience. read more

Less then 2 years after purchasing my Terrain here, I have had to put $7,6k to fix my vehicle and keep it running. They seem to have patched up the issues to sell the car and now I'm stuck paying the prices. Everything from tie rods, wheel bearing, break pads, sensor, the emergency brakes split in half and fell off went to work on the wheels. Now it's the transfer case, which makes me doubt they ever flushed and replaced the fluids on the vehicle prior to selling it, like they should have. $7,6k for a vehicle that I paid $14k for. The issues all started within the first year. I bought this car to get rid of my problems with my last vehicle. Not only did I feel incredibly pressured by my sales rep in the first place, but now I'm stuck in the same boat I was less than 2 years ago. Will never recommend this place to anyone Stay clear of this dealership. read more

Will Walton - Superstar! Will Walton of Zeigler Ford in Powell is amazing. My car needed some scheduled maintenance that was taking longer than expected, he stepped up and loaned me his own vehicle. Very friendly and easy to work with! read more

My daughter was looking to buy her first car and we had been to a few other dealerships in the area. All of other places seemed to care less about whether she bought from them or not. Then we took a drive to Lowell. Immediately a different experience with Evan and rest of staff at Zeigler! They were happy to help her find and finance a car that she liked and remained in her budget! They were incredibly easy to work with and quickly and thoroughly addressed any concerns we had. Will not hesitate to return to Zeigler the next time we're in the market for a car! read more

Zeigler Ford Lowell - Automobile from Zeigler Ford. - Car Dealers Near Me - Lowell, Michigan

This dealership is the reason why I will never buy a ford again. I had a flat tire, I went there to buy two new tires. First they didn't have the tire size, and they couldn't get it for a day. I asked how much for tires and was quoted 800 for two tires balanced and rotated. I left and went to discount tire and the exact same tires were in stock and installed for $232. I didn't have a place to change my breaks so I got a quote for $950 for them to do it. I asked if I provide the parts how much would they charge. They quoted me $200 per tire. The first time I worked with them was to fix my AC. They charged me $560 and said that an actuator was broken they had it from 7:30am and it wasn't done until after 5:30pm. When I arrived they said it was all fixed and ready to go. When I got going the ac wasn't blowing cold air. I then took it to Rhonda tire down the road. They charged me $40 and within an hour said I have a slow leak and that's why it's blowing warm air. They charged it with a dye and found the leak. You could take your car literally anywhere and get better service and affordable repairs. read more

This review is for Zeilger Automotive Groups Ford ESP's. I purchased an extended ESP from them several years ago, and was led to believe I needed to extend it again. I contacted Bob Cline who spent considerable time sorting it out for me. They have some of the best prices on Ford ESP's, which you will want if you intend to keep your car past it's initial factory warranty. Use the website for quote http://www.zeiglerfordesp.com/ read more

Not only did they help us with a termination of our lease, they found us the perfect car for a great price. Our salesperson Miles was amazing, knowledgeable (and admitted when he didn't know something), and did not try to push us into something we didn't want. After Miles found us a great ecosport, Jason (the business manager) found us a great deal to the point we paid almost 50 dollars less a month than we were expecting. We will be back here again when our next lease is up. read more

2nd set of tires and front end alignment from Ziegler Ford handled in a timely fashion..... 4 stars. Needed air shocks on my F-250 HD, to even out the ride pulling a 32' 5th wheel RV. They had to order the parts, received them in a timely fashion to get us back on the road in a timely fashion. They called,received the shocks and could install them the next morning, 3, 4 hrs tops for installation. 10 hrs later they said our truck was ready and tested out fine. Well, guess what, it's a good thing I took advantage of the time to pick up a small compressor to keep and its a good thing I did. I checked the pressure a couple of days later, position of the trailer in relation to the truck didn't look right. It wasn't, zero pressure in both shock. Pumped them up to a satisfactory level, next stop, checked the pressure, lost20#'s . Admitted when it was taking so long to install that it was their first time installing air shocks. Wish that had told me before haveing it done. Staff and service manager were very apologetic, made a price adjustment. Bet they don't do this again. Service manager was tops, I would have him on my team anytime. read more

I've had my 2016 Ford Fusion in 3 times. The transmission still has something wrong with it. I would avoid buying a Fusion. I've read online that there is a problem with the transmissions. And the guy in the service department that both my husband and I have dealt with is a real jackass. The big guy with the baldhead, I don't know his name. He treated me like I was an idiot and I was annoying him. I asked my husband to go back and pick up the car for that reason. My husband came home and said that whenever he tried talking to the guy about the problem with the car the guy would roll his eyes. Needless to say we are not happy with the car or the service guy. We will try to resolve the issue again but this will be the last ford I ever buy and the last car I ever buy from this dealership. read more

I just bought a 2016 Ford Edge and traded in my 2013 Ford Fusion in excellent condition. I decided to gt the Zurich protection, which I thunk it's great product, but the problem started when they made a 12inch scratch on my back windshield when applying the product. They then decided to repair my windshield which then lead to then scraping the paint off my brand new truck, which also lead to them taking the truck in again. They then gave me my car back with a paint job that is very noticeable and you can see the were the new paint was applied. After complaining about all the stress they caused me. The manager Matt (Manager) decided to refer to me as a lier and that I was trying to stick it to them, simply because I said that 2 old changes where not enough for the hassle they've put me thru. They were also saying that I was trying to get my new vehicle reward ($100 from the new 2013 fuion) after the sale was done, even though I mentioned it to his salesman Steve (who by the way tries to change the conversation every time you express a concern) several times. AVOID STRESS AND DO NOT BY YOUR NEW CAR HERE. The Manager was very rude to me even though I was trying to explain what his salesman did wrong and for just wanting them to do it right because of the amount of money that I was spending on my brand new car, they did not even take in consideration that I have bought cars from them in the past, imagine if you are a first time buyer. read more

I've known Chris Cisler, salesman at Ziegler Ford, for six or eight years. I've purchased four or five various new vehicles from Ziegler. I have always had excellent service from the Lowell dealership and would recommend them interested in a new vehicle. read more

I have only had great experiences here at Zeigler. I have purchased 2 vehicles here and the entire team is knowledgeable, helpful, and kind. They seem to do really well because they are really good at keeping their customers coming back happy. read more

I had a great experience working with Harold Zeigler. I found the vehicle I was interested in on their website, went in to look at it, and purchased the vehicle a few days later. Steve Gilbert helped to make the process of buying my first car seamless and was very thorough in explaining everything. I would definitely recommend this dealership to friends/ family and would come back here in the future. read more

Felt comfortable immediately with my salesperson and had an all around excellent interaction with everyone involved. Would highly recommend this dealership! read more

I made an appointment here at 7am to get a seatbelt replaced on my Ford Fusion. At 10am they still had not started working on it. They were very kind and gave me a rental car for the day! However, it cost me a lot of extra time and honestly was a hassle. Had they started working on my car at the time I scheduled my appointment I absolutely would go back! read more

Chris made the car buying process so simple and easy!! I never thought I would say that buying a car would be an "enjoyable" process, but he makes it one. I have referred many people and he never fails to provide great service. I will continue to refer and when time to go back, I will go nowhere else but Harold Zeigler Ford in Lowell! read more

Talk about perserverence! I filled out the online form to receive a $100 credit toward a car and indicated I was looking for a certain vehicle. I received a phone call the next day. I returned the call, with interest in a different vehicle. Collin Ulvund told me a person was coming to look at it that afternoon, but suggested another. I asked him to call me following the customer's decision as I would be coming from out of town to look. He called me, told me they bought it and offered me a similar vehicle for consideration. He called back shortly thereafter and told me that someone had a hold on it. He told me about two more vehicles and told me he would honor the price of the other although this one had less mileage. Between seven phone calls and multiple text messages, within a few hours, we had a car picked out, drove up to Lowell to see it and loved it right away! Paperwork was quick. All of this in a matter of one day! Purchased a 2015 Ford Fusion with 19K miles. The following reasons caused me to rate them four, rather than 5 stars! They wouldn't honor the $100 internet coupon because they substituted this car for the original lesser priced one I wanted. The mileage was 1000+ miles over what was listed online. One of the key fobs didn't work and they didn't have a replacement battery. I have to buy one. They had to provide the security code after I drove off the lot because they didn't have it at the time of purchase. Collin's quick response time and good deal on the car make it a win win in my book. read more

I will never return here to purchase a car or have my car serviced..Very unhappy with them.. They couldn't fix the squeak after multiple visits into their service dept. I put over $1000.00 into it and I still had the squeak. They wouldn't compensate me for any of it... Very dissatisfied patron... I did buy my car from them brand new too... read more

Absolutely horrible. Promised me a rebuild on my 04 mustang and to have it done on Friday. I get a call friday saying they couldn't do it because they couldn't find 5th gear, even though my husband found them online no problem. They told me then they could get me a re manufactured trans and the part would be in tues. Logically thinking since they've had my car for a whole week it would be done weds. Wasn't done weds had to wait until Thursday night to get my car. They also replaced my clutch. My husband picked up up Thursday and the throw out hearing is squeaking even though they just replaced it and my clutch pedal was rattling. They told em I'd have to buy parts for the clutch pedal and as for the squeaking throw out bearing they couldn't hear it. Even though three other shops heard it no problem! Needless to say I spent $3100 for them to not fix the problem they caused. They were also supposed to do a completely safety sweep of the car. They neglected to find or tell me I have a hung up brake on one of my front tires, my rear end was leaking and I had an oil leak. I wouldn't recommend them to anyone anytime! Poor service, won't fix what they broke and like to argue with the customer even though the customer is supposed to be always right! Rip off!!!!! read more

Although we had great experience initially when we purchased our car it slowly has diminished! We found the car online knew it was what we wanted so we quick ran out to make sure the interior was what we wanted. We arrived 2 minutes before they closed and were greater by a salesman! He took his time with us even let us test drive the car! We were expecting to just peak thru the windows and go back the next day. We put money down and said we'd be back the next day to pick the car up. They said the car would be detailed and ready to go. The detail job if it could be even called that was horrible! There were still cup rings in the cup holders and brown gunk on the handles on the ceiling among other things. On top of that the heat on the passenger side doesn't work! We discovered this 3 days after purchasing the car. I emailed 2 different people about this and when I brought up the heat issue both stopped responding! We went from being highly satisfied and wanting to send everyone there to highly UNsatisfied and will not recommend them to anyone! K read more