Poor customer service. Used car manager is deceptive. Check their proposed pricing closely…read more Avoid this dealership.

1000 dollars and 4-5 days for a small wiring issue and sensor that solved Absolutely none of the…read moreissues I was having. Got my Jeep back and it was acting far worse than when I brought it to them.

You'd think you would get top tier customer service at a dealership, but regarding this…read moreestablishment, you'd be incorrect. $360 diagnostic on my 2015 Ram to perform a software update that "may or may not have fix" one of the issues that they attempted to address. The check engine light diagnosis led to a $4000 invoice including brakes that should be done soon. Not why we brought it in. After being informed our warranty (not through the dealer) wouldn't cover the costs for the service, we had questions of course which were delayed by Dick's request to my wife to "put some money on the table" and a quick change of tone suggesting we couldn't afford the repairs. Decided we'd take the vehicle somewhere a little more trustworthy and less money-first oriented. When we arrived to pick the truck up I was told it could be 30-45 minutes for them to finalize documents in their system. Reason being that their senior technician in charge of our vehicle types very slowly. Nice. Won't be back.

Great service! Took care of my problem quickly and efficiently. This is a trust where the Service…read moredealer.

What a horrible dealership. Spoke to "Greg" who apparently is the new car manager.. Was quoted one…read moreprice, then when we arrived at the dealership was told an entirely different amount. He found the paper he had written the numbers down on and said "I have no idea how I came to that number.. I guess I'm unorganized". What a terrible experience. No chance I'd ever purchase a car/truck from this place. What a waste of gas driving to the middle of nowhere. I'll stick with the local Fox dealerships.

I give Todd Landman a Big Thumbs Up. Me and my wife bought a F350 Super Duty 4x4 about a year ago…read morefrom Todd. It's been a great truck, we both are very pleased with it. Todd has always been fair, honest, and professional with us. I would definitely buy another vehicle from Todd and highly recommend his sales and services. Tim Carigon

I got in a wreck 3 years ago this November and my bf at the time now my husband got cars thru him…read more I went to get a truck/suv from him and he sold me a dodge durango that looked like it came with all the bells and whistles. It made squeeky noises on my test drive so he took it and and repriced it lower as he didn't want to fix the bad tie rods and bad shocks. Also he never told me that the dvd player and screen, that was a huge selling point, didn't work the screen was broken. I took care of my piece of crap he sold me like a baby. Always stayed on top of my cars fluids of all types. And in the begining of this year it just stopped working my transmission just seized. And it was not worth the price to fix it. I was smart and went somewhere else. My new vehicle the only thing that's needed to be worked on was new bulbs. It's amazing to not pay out the ass payments on a piece of shit truck that you're worried will just stop working. Like it did 800xs before. Go somewhere else!!! Even with shit credit find someone better.

We found just the minivan we were looking for. Bill Meier is a pleasure to work with and we greatly…read moreappreciated all his help in getting us our new ride. Whether it was answering questions or keeping us comfortable, Bill was great and I highly recommend visiting Zeigler Ford of Lowell for your next vehicle.

Stephen Roberts (sales rep) was amazing, courteous, and respectful throughout! He got me the deal…read moreI wanted on my dream truck (F350 Tremor King Ranch SD), was fast and efficient with the transaction, and got my add-ons serviced in less than a day. He even got me a full sized courtesy vehicle truck while taking care of my add-ons, as opposed to the small economy vehicles most dealerships provide (I'm 6'8"). Way to go Stephen and Zeigler Ford of Lowell! That IS diamond level customer service!!! Thank you...

This Dealership is not loyal, purchased 4 new Jeeps from them. They took 8 months on a Jeep paint…read morewarranty, took our jeep 200 miles unauthorized by us to a body shop who did horrible work, caused more damage was not OEM. SIX weeks later they have yet to make this right with us. DO NOT GO TO THIS DEALERSHIP, MATT will not help you or make things right. We have reached out SEVERAL times and by certified mail with no response. The dealership is very shady and does not do the right thing. Report them to the attorney general, State licensing board, state consumer protection office. They need to treat customers the way they would like to be treated. DO NOT USE Ed KOEHN.

I brought my van in as the drivers side power window wouldn't go up. The young man I spoke with…read moresaid they'd get it taken care of for me. He said it would be about an hour or so and I should go have some coffee. First, I was surprised that he said they would fix it right away and Second, I was very happy with their service. I would like to give him most of the credit and his name is Kaden Gillow. Everyone there was very nice and I would definitely recommend them! Luke Dallis. 12/20/24.

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

We met Riley from General RV of Wayland, Michigan a few weeks ago while visiting from Tucson…read more Arizona. We knew exactly what we were looking for and he was able to show us just that. We informed him we were going to the Hershey RV show and since he was going to be there as well he was willing to to meet up with us while we were there. He came to the RV we were looking at, helped us with the purchase and at the price we were looking for! He even offered to follow up with us on his day off when picking up the RV. He was amazing, available and one of the best salesman we have worked with so far and this is our 4th RV! Thank you, Riley for being there for us and not pushing just for the sale. You are the kind of Salesman we look for when purchasing. -The Morton Family

The staff is very knowledgeable. I had the cutest young man go above and beyond and even remove and…read moreinstall my battery. I do wish the staff would wear name tags so that we could give positive feedback. I had to ask for his name. Jason it is people like you that really make a difference. Thank you.