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    NAPA Auto Parts

    5.0 (1 review)
    Closed 7:30 am - 7:00 pm

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    6 years ago

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    Audi Grand Rapids

    Audi Grand Rapids

    (32 reviews)

    Scheduling the appointment was by text messaging and super easy!…read more We weren't greeted when we arrived and it was our first visit, so we weren't quite sure where to go or what to do after parking the car upon entry into the service area. After wandering around the offices, Matt, came over, checked us in, and showed us around. The customer waiting area was clean, spacious, and stocked with snacks, Starbucks coffee, bottled water and other refreshments. There was plenty of seating -- comfy chairs, big table, counter-style work stations with outlets, and even a separate kids' play area with a TV tuned to a kids channel. The adult area had a TV as well, but it was old and low quality, which was very surprising. We brought stuff to do while waiting, but they had some options like watch TV, look at merchandise displays in several areas, or wander around their Audi and Porsche showrooms. The service itself was a bit over the estimated time, but great. They washed and vacuumed our vehicle, which was a treat. A service coupon was available on their website, so the oil change cost $100 instead of $160. Since they couldn't accommodate us by end of the month, they honored the coupon even though it was past the expiration date. That was awesome.

    Sales team is lazy and lack communication and follow up. Following your new Audi purchase, you will…read moreexperience horrific customer service when dealing with anything as simple as an oil chance to any repairs needed under warranty. Attempting to book an appointment through their automation system is impossible and when functioning, it will continually indicate that no appointments are available. Service is where the money is made in this industry, but unfortunately is where an organization is evaluated and FOX Audi will definitely fail to meet your expectations. I guarantee it... It's incredibly easy to sell a car. Now, those that focus on service, what defines organizations, will ultimately be the winner in the automotive space.

    NAPA Auto Parts - autopartssupplies - Updated May 2026

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