In the last 30 years I have taken all my auto body work here. Doug and his staff do a great job. i…read morebelieve you will have the same consistent experience.

I am from out of town. Had some undercarriage damage to a plastic piece which was hanging down…read more Stopped at the 3987 plainfield ave shop. Talked to Carrie and she had one of the guys come out within minutes fixed it for no charge and i was on my way. That is the kind of place i would do business with.

I didn't know why he has to be so mean. He was mean to me a couple years ago too, very rude n…read morecondensending treated me like I was dumb. He was nice when I picked up the part so I thought, well I can visit n buy from that store again, but when I bought some atf fluid and I was standing to the side where he has you put your merchandise on a cart and I reached to get the change and he tapped on the counter repeatedly n dumped my change in front of their window. I shyly grabbed half the change, and the gallon n he called here's your receipt, I mumbled that's ok. A couple years ago I felt so intimidated that I would have a man friend come with me and only then he left me alone. I told my boyfriend I would rather die before I had to go in there by myself and be treated like that. I don't know what that Manager's problem is

I recently shopped here while we are beer shelter in place orders. Very good job of practicing…read moresocial distancing. Always have the selection of lubricants and fuel additives I am looking for! True Fuel is great for my leaf blower I won't use anything else again.

DO NOT RECOMMEND. This shop tried to swindle me out of $150+ claiming my truck had a feature i KNEW…read moreit did not have. Quoted me a cheap price on the phone and then get there and the lady switched up my words and what she said on the phone. Textbook BAIT & SWITCH move. STAY AWAY

Had a terrible experience with Coffman in regards to trying to work with them to replace the seat…read morecovers for my classic mustang. At minimum: poor workmanship, zero communication, so disorganized, very expensive, no effort to try to meet my expectations-just excuses. They simply didn't care. Have to have everything redone as a result. It was the type of nightmare you hope you only read about and never would want to happen to you or anyone else. Will be filing a complaint with the Better Business Bureau. Sharing all this so no one else will have to go through what I did.

We at Roy's Garage are pleased with the people and the service from the Spring Lake Auto Value…read morestore. Everyone goes above and beyond for their customers. They are a well trained staff that knows the answers to the questions presented. We have used the Spring Lake Auto Value store for as long as they have been open. We believe that the present staff is the best they have ever had. The present manager, Lisa, is wonderful. She really is loved by her staff and customers. We feel it is important for her to know how well she is doing.

Efficient, convenient and easy to work with. Extra points for getting me taken care of same day for…read morean unexpected flat. Didn't even charge for the patch work! Awesome experience.

Jason Reitsma gave me amazing customer service when I was in a pinch…read more Make sure to ask for him when you looking for great service.

This business cares about their customers. They kept me informed of where they were on the repairs…read moreto my CRV and when it would be done. The results were great. It looked as good as when we bought it new. I highly recommend this business to anyone looking for a great body shop. Thanks Carl for your exceptional service

I brought my car here after it got hit by a deer. ever since I left the shop there has been a…read moresqueaking noise that I brought to their attention all they told me was I needed to pay more instead of trying to see if they didn't put the car back together properly. which they didn't! I personally had to pull off my number to find not one but two missing bolts! found the cause of the squeak to be netal rubbing metal because they did not put it back together properly. I have now called them three days in a row telling me I'll get a call back from the manager and he's dodged every single call. DONT BRING YOUR CAR HERE EVEN IF ITS YOUR LAST OPTION!!! terrible service zero accountability for their actions just a bunch of children in adult clothes.

Went in to get my battery tested and after testing my battery they said they could sell me a new…read morebattery but wouldn't change it out. I received no explanation as to why. They then told me they couldn't actually sell me a battery because my car had two possible versions and they couldn't confirm which my car took. I asked if they could confirm by the current battery in my car and they said the information wasn't written on it. Overall highly confusing and strange as O' Reilly's was recommended to me repeatedly as a good resource for battery trouble. Ended up going two blocks over to Batteries Plus and Andrew and Jordan had a new battery in my car within 20 minutes. No issues getting to the battery. No issues figuring out what battery it took. I think whoever I spoke to at O'Rielly's just didn't want to help me.

William was a huge help! He ended up helping me check my oil and put it in the reservoir for me…read more I'm super thankful and plan to come back for any questions I may have for maintaining my car:)

The staff is very knowledgeable. I had the cutest young man go above and beyond and even remove and…read moreinstall my battery. I do wish the staff would wear name tags so that we could give positive feedback. I had to ask for his name. Jason it is people like you that really make a difference. Thank you.