Called midway Monday afternoon, explained that I was traveling and far from home. My air…read moreconditioner cooling had flown off.. Spoke with Dave and he couldn't have been more helpful. They had the part I needed. He gave me directions to their shop and had it waiting for me when i arrived. Was able to sell to me for less than originally quoted. Can't thank you enough..made my travels a little less stressful.

WOW.... What a great group of people to work with. We were traveling in our Newmar 43 ft Class A…read moreCoach and while in Southaven, MI, one of our slides developed a problem. One of the metal brackets, under the slide, lost ALL six screws and was hanging down about 3-4 inches. Of course.... It's the weekend. This is an important part of the Coach slide and.... This is not good. On Monday, I called Newmar to find an Authorized Dealer. They suggested I call Midway RV in Grand Rapids... only an hour away and it's in the direction we were traveling anyway. Yeaaaa !! The Service staff were very friendly, and helpful. Scheduling with Dave, the Service Mgr, was pleasant. He said... I can't get you in at all today.. (Monday), but probably Tuesday morning, if you can be here by 8:30 AM. I said "Certainly". I then asked if they had room for us to "park & plug-in". Dave said "yes!". Perfect, we will see you about noon today !! We drove up Monday, parked & plugged in, very thankfully. Early Tuesday morning , they had us in and work was completed by 12:00 noon. They inspected both plates and fixed them !! And, we were back on the road feeling sooooooo pleased. Though we were not there to buy an RV.... I would certainly recommend them for RV Service.

They don't get back to you timely. Needed parts to fix a problem, was in a couple of times. They…read moresaid they were ordering the parts and when I checked they hadn't ordered them. Warranty work repair from their installation of our brand new refrigerator has taken weeks and still haven't gotten in the repair wires to fix it. Have been working and talking to service people and just getting words to pacify until I call to check.. paid for many different services and am still waiting for repairs. Would really be hard pressed to recommend them to others. Use at your own risk!

WARNING: STAY AWAY FROM CAMPING WORLD of Grand Rapids, MI. These people have nothing in mind other…read morethan taking advantage of their unsuspecting customers. They switched RVs on me -- and thought that I would not notice! First, they gave me a VIN to insure only to replace it with a DEFECTIVE unit afterwards. Diana Hopkins (the salesperson who helped us purchase our first RV), resigned a couple of weeks after selling us the defective RV. Josh Miller (the Financing guy) took $10,000 for a down payment only to ask for another $2,000 because they added all kinds of frivolous charges (i.e., Freight, Prep, Vehicle Service Contract, Paint Protection, Tire & Wheel Protection, Roof Protection, etc.). This is a SCAM, by the way and a lawsuit was filed: https://www.youtube.com/watch?v=-Gpx25pxdyo&t=1192s. To make matters worse, the Tire Pressure Management System (TPMS) was not working and they allowed me to drive off with underinflated tires! Very dangerous! The walkthrough was a joke (took less than 5 minutes!) and Josh Miller (the Financing Guy) was nowhere to be found -- because his job of screwing me over is done! The wheel alignment was not done properly with some kind of shady "alteration" and became a pointing-finger game between Thor Motor Coach and Ford Commercial! Three months later, the problem was still NOT FIXED -- instead recommended me to buy a "stabilizer" to help in the wobbly sensation of steering the RV! The gross part: the drain pipe for the blank and grey tank was set horizontally (instead of vertically) -- which resulted to a VERY MESSY and DISGUSTING experience -- as the fecal matters and "residue" are stuck in the hose once detached from the drain pipe. After the lengthy back-and-forth, hotel and rental car costs, not to mention the hefty price of almost losing my job because I had to beg my boss to allow me to work remotely (instead of being onsite in the state of Iowa), Camping World just "washed their hands" and pretended like I am "just another number" and would walk away quietly after they have screwed me over. Well, I have news for you, Camping World: I WILL NOT BACK DOWN AND I WILL SUE YOU AND BROADCAST TO THE WHOLE WORLD THE CRIMES YOU HAVE DONE! Thanks... BUT NO, THANKS! Dennis Dizon

Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

We brought our Jayco Eagle to Terrytown and they noticed a small tear in our roof membrane and…read morerecommended we replace the membrane. About 10 weeks later, the roof lining was finally replaced. We called to check on the trailer many times, and there were always "reasons" why it was not finished in a timely manner. Often items needed to be ordered. We picked up the trailer and from what we could see with the naked eye, the roof looked ok. We are not experts. Fast forward to February 2026. We traveled to Galveston, Texas. Just traveling down the highway at 65mph, the membrane ripped away. We contacted Terrytown and told them about the issue and stated: We "do believe that Terrytown should stand behind their work. Given that the new roof was put on by Terrytown only 6 months ago, the conclusion is an improper install." Terrytown refused reimbursement. They would not stand behind their work.

Well long story short We bought a 2025 jayco. Card hanging…read morein camper said solar on board! We have no solar and I believe We are being ghosted! So where ever We can let.people know, is where I will advertise until they stand behind their trailers. I saw on another review page we are not the only ones!! Same issue!! That is one of the reasons we bought it !!!! Beware!!!

They delivered a damaged RV and would not offer a refund. Imagine buying a new RV and having it…read moredamaged by the dealership before enjoying it. Despicable business practice.

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

We were going to purchase a $90,000 Roadtrek from AmericanRV. While we were doing our due diligence…read moreresearch, we rented what was sold as a like new motorhome for a trip down South. The unit looked great and they went over it with a fine tooth comb in the walkthru - now we know why... Once in Louisville, KY we went to shower (there were 5 of us needing showers eventually...it sprayed everywhere from the faucet and was unuseable. We decided to sleep and drive through in the morning. Heater started smoking and eventually the fan or something in the fan was grinding and smoking. In short, the trip was ruined and what was a necessity for the destination (sleeping quarters) was not able to be used due to cool weather. Chad, the manager of American RV offered a $100 credit on an over $2000 rental. Amazing. To date they have continued to ignore all requests for remedy - amazing. I would do proper research before working with this company!! Check out americanrvsucks.com and post your experience~!

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

We met Riley from General RV of Wayland, Michigan a few weeks ago while visiting from Tucson…read more Arizona. We knew exactly what we were looking for and he was able to show us just that. We informed him we were going to the Hershey RV show and since he was going to be there as well he was willing to to meet up with us while we were there. He came to the RV we were looking at, helped us with the purchase and at the price we were looking for! He even offered to follow up with us on his day off when picking up the RV. He was amazing, available and one of the best salesman we have worked with so far and this is our 4th RV! Thank you, Riley for being there for us and not pushing just for the sale. You are the kind of Salesman we look for when purchasing. -The Morton Family

On January 16th 2019 I ordered a new RV Aqua Magic Service…read morewas excellent Item was shipped quickly I highly recommend this store for your RV PART needs

They only show a few pics of the outside of camping units. I for one, will not drive a very long…read moredistance just to see the inside! They need to up their game and post inside pics as well, like everybody else does. I won't waste my time looking here.

I stopped in a couple of times last summer when I needed something for my RV and was really pleased…read morewith how helpful the people here were. I needed some awning clips last summer and the guy showed me the new ones and said, "I think I have some used ones in the back" and then gave me the price on those, which were certainly a lot cheaper. I also needed some other random parts and screws and he just gave me a couple of them rather than charging me. This is what gets me back in the store. The other day I was looking for an extension cord for my RV and went out of my way to stop in here. Same guy was there trying to eat his lunch, but he stopped and went into the back to check if they had what I was looking for. They didn't in this case but he immediately offered to order it for me. A great mix of parts and accessories and very knowledgeable staff make this my "go to" stop when I need something.