Called midway Monday afternoon, explained that I was traveling and far from home. My air…read moreconditioner cooling had flown off.. Spoke with Dave and he couldn't have been more helpful. They had the part I needed. He gave me directions to their shop and had it waiting for me when i arrived. Was able to sell to me for less than originally quoted. Can't thank you enough..made my travels a little less stressful.

WOW.... What a great group of people to work with. We were traveling in our Newmar 43 ft Class A…read moreCoach and while in Southaven, MI, one of our slides developed a problem. One of the metal brackets, under the slide, lost ALL six screws and was hanging down about 3-4 inches. Of course.... It's the weekend. This is an important part of the Coach slide and.... This is not good. On Monday, I called Newmar to find an Authorized Dealer. They suggested I call Midway RV in Grand Rapids... only an hour away and it's in the direction we were traveling anyway. Yeaaaa !! The Service staff were very friendly, and helpful. Scheduling with Dave, the Service Mgr, was pleasant. He said... I can't get you in at all today.. (Monday), but probably Tuesday morning, if you can be here by 8:30 AM. I said "Certainly". I then asked if they had room for us to "park & plug-in". Dave said "yes!". Perfect, we will see you about noon today !! We drove up Monday, parked & plugged in, very thankfully. Early Tuesday morning , they had us in and work was completed by 12:00 noon. They inspected both plates and fixed them !! And, we were back on the road feeling sooooooo pleased. Though we were not there to buy an RV.... I would certainly recommend them for RV Service.

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

Where do I begin. Chris and Kelly are the most honest, straightforward and genuine people you could…read moreever deal with. Their inspection services are grounded in honesty, lasting relationships, and high-quality service. They inspected my Luxe Gold GRS35 Fifth Wheel for quality and checked all items and systems for proper working order after I purchased it from the factory in Elkhart, Indiana; just like a home inspection. In a world where good customer service can be extremely hard to find, this was a refreshing and rare experience to deal with them. Chris and Kelly answered every text, every question and responded instantly by phone calls, texts or emails. The detailed inspection report was very thorough and allowed me to come up with a "punch list' of items that need attention before I left the factory. They were able to work within my timeframe and to the point without any bullshit. Bottom line, these guys do exactly what they say they'll do and are folks of their word. If you're in the market to buy a new recreational vehicle or are buying a used one, Chris and Kelly are who you want to deal with! I would highly recommend Discovery RV Services!

Very good job highly recommend! Nice folks as well this was on a new travel trailer. Good service…read morevery helpful! Thank you sorry took so long to review my email is quite a mess.

I bought a 2017 5th Wheel from American RV. A few things happen to the trailer and I drive 3 hours…read moreone way to take it back to American RV (service) in March 2018. A seam by the kingpin separated on our drive home, 2 of the slides were leaking water, the latches on 1 of the outside storage doors were sticking, the tv wasn't working and the automatic leveler wouldn't turn on. They actually fixed it a lot faster then I thought, about 1 week. But when we got there to pick it up, the automatic leveler still wasn't working and it had to be jumped. A week later, while we're on vacation, 1 of the slides that were fixed is still leaking water, the USB outlet quit working, 1 of the outlets in the bedroom was dangling from the ceiling and worst of all the same slide that was leaking tore a hole in my floor and there was a huge bubble in the wall behind the couch. Now, this is where all the drama begins!!!! I take it back to American RV (ANOTHER 6 HOUR DRIVE) to have them fix it in April 2018....I just picked it up yesterday JUNE 26, 2018 AND THEY DID NOTHING, THEY'VE HAD MY TRAILER FOR 2.5 MONTHS!!!! This whole time HOWARD in service kept telling me that Winnebago was holding up the repairs, all the parts were on back order, they wanted a labor estimate with the part estimate....REALLY?? Why wasn't labor included to begin with????? Anyways, I call Winnebago and ask them what the problem is and come to find out, they don't even have a work order or a warranty repair request on file from American RV. They have nothing. So now Winnebago is trying to find out what's going on. The same day I speak to Winnebago, the dingbat HOWARD calls me to give me an update. An update on nothing. He says they're still waiting and nothing new has happened. So I advise him of what Winnebago told me...they don't have a work order...Howard obviously becomes quiet and says, let me find out what's going on and I'll call you back...that was June 3, 2018, and I haven't heard from him since. He refused to call me back, he refused to talk to me, he even refused to talk to Winnebago...when Winnebago's customer service called Howard yesterday June 26 to see if the trailer was in 1 piece so I could pick it up...Howard was rude and nasty to him. He asked him why was he calling him and he would only speak to me about my trailer and that he would call me directly!!! REALLY??? The idiot won't even speak to me...and needless to say, he never called me. So I called Howard to tell him I was coming to pick up my trailer, of course, he didn't answer the phone, I spoke to someone else and asked him to pull my trailer out cause I would be there today to pick it up. I called back around 5pm because I had a feeling that (maybe) it wasn't moved. The receptionist told us Howard said "You already spoke to someone and they said it would be out there", pretty nasty yet again. This idiot is unprofessional, incompetent and rude...I can't believe this guy still has a job or that his employer tolerates his behavior...especially the way he was nasty and unprofessional with Winnebago. It's obvious I slipped through the cracks and this guy dropped the ball. Even Winnebago said they gave him numerous chances to redeem himself and he NEVER did. And you have this clown in service???? What a joke. American RV Service is the worst business I've ever dealt with. I think everyone is still disgruntled because Camping World bought out their crappy business. If you don't believe me, buy your RV from them, and make sure you take it in for service...you'll find out how horrible they are.

I needed my camper repaired and after dropping the unit off and then waiting for over a month the…read moreservice person, Dave, called me and asked if they had authorization to do the job. AUTHORIZATION!, NOW YOU ASK ME!!!! Then after attempting to straighten that out and having to get my claims adjuster involved for a second time, these dimwits then decided that nothing would be done until I had paid them thousands of dollars up front. Granted I had already been paid for the repair by the insurance company and had the money ready but they waited an additional MONTH! before telling me this!!! I have had nothing but poor service from this place. It was the last straw and I picked up the unit, untouched, unrepaired and waiting to see if they were going to attempt to charge me for storage. Luck for them they didn't as I was prepared to do battle over this ridiculous waste of time and effort. If the new owner, from what I am told, the old owners son, wants to run this business into the ground then he sure has one heck of a business model to do it! This place is pathetic! From the time I initially walked into the door until I drove out the gate with my unrepaired camper I was astounded with the stupidity, and lack of customer service. At one point during the long duration of storage at American RV the sales person actually tried to get me to trade in my camper so that I could then go into hock with them for a new one! What an a$$hole! I wouldn't recommend this place to anyone!!! You have seriously made it to my sh*t list and I will be posting this everywhere!

They don't get back to you timely. Needed parts to fix a problem, was in a couple of times. They…read moresaid they were ordering the parts and when I checked they hadn't ordered them. Warranty work repair from their installation of our brand new refrigerator has taken weeks and still haven't gotten in the repair wires to fix it. Have been working and talking to service people and just getting words to pacify until I call to check.. paid for many different services and am still waiting for repairs. Would really be hard pressed to recommend them to others. Use at your own risk!

WARNING: STAY AWAY FROM CAMPING WORLD of Grand Rapids, MI. These people have nothing in mind other…read morethan taking advantage of their unsuspecting customers. They switched RVs on me -- and thought that I would not notice! First, they gave me a VIN to insure only to replace it with a DEFECTIVE unit afterwards. Diana Hopkins (the salesperson who helped us purchase our first RV), resigned a couple of weeks after selling us the defective RV. Josh Miller (the Financing guy) took $10,000 for a down payment only to ask for another $2,000 because they added all kinds of frivolous charges (i.e., Freight, Prep, Vehicle Service Contract, Paint Protection, Tire & Wheel Protection, Roof Protection, etc.). This is a SCAM, by the way and a lawsuit was filed: https://www.youtube.com/watch?v=-Gpx25pxdyo&t=1192s. To make matters worse, the Tire Pressure Management System (TPMS) was not working and they allowed me to drive off with underinflated tires! Very dangerous! The walkthrough was a joke (took less than 5 minutes!) and Josh Miller (the Financing Guy) was nowhere to be found -- because his job of screwing me over is done! The wheel alignment was not done properly with some kind of shady "alteration" and became a pointing-finger game between Thor Motor Coach and Ford Commercial! Three months later, the problem was still NOT FIXED -- instead recommended me to buy a "stabilizer" to help in the wobbly sensation of steering the RV! The gross part: the drain pipe for the blank and grey tank was set horizontally (instead of vertically) -- which resulted to a VERY MESSY and DISGUSTING experience -- as the fecal matters and "residue" are stuck in the hose once detached from the drain pipe. After the lengthy back-and-forth, hotel and rental car costs, not to mention the hefty price of almost losing my job because I had to beg my boss to allow me to work remotely (instead of being onsite in the state of Iowa), Camping World just "washed their hands" and pretended like I am "just another number" and would walk away quietly after they have screwed me over. Well, I have news for you, Camping World: I WILL NOT BACK DOWN AND I WILL SUE YOU AND BROADCAST TO THE WHOLE WORLD THE CRIMES YOU HAVE DONE! Thanks... BUT NO, THANKS! Dennis Dizon

Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

We brought our Jayco Eagle to Terrytown and they noticed a small tear in our roof membrane and…read morerecommended we replace the membrane. About 10 weeks later, the roof lining was finally replaced. We called to check on the trailer many times, and there were always "reasons" why it was not finished in a timely manner. Often items needed to be ordered. We picked up the trailer and from what we could see with the naked eye, the roof looked ok. We are not experts. Fast forward to February 2026. We traveled to Galveston, Texas. Just traveling down the highway at 65mph, the membrane ripped away. We contacted Terrytown and told them about the issue and stated: We "do believe that Terrytown should stand behind their work. Given that the new roof was put on by Terrytown only 6 months ago, the conclusion is an improper install." Terrytown refused reimbursement. They would not stand behind their work.

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

We met Riley from General RV of Wayland, Michigan a few weeks ago while visiting from Tucson…read more Arizona. We knew exactly what we were looking for and he was able to show us just that. We informed him we were going to the Hershey RV show and since he was going to be there as well he was willing to to meet up with us while we were there. He came to the RV we were looking at, helped us with the purchase and at the price we were looking for! He even offered to follow up with us on his day off when picking up the RV. He was amazing, available and one of the best salesman we have worked with so far and this is our 4th RV! Thank you, Riley for being there for us and not pushing just for the sale. You are the kind of Salesman we look for when purchasing. -The Morton Family

Bad customer service experience. Had work done and needed additional information and was threatened…read morewith additional charges. Will have to get work checked by someone else. Wires wrapped around break lines. Scared

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!