Called midway Monday afternoon, explained that I was traveling and far from home. My air…read moreconditioner cooling had flown off.. Spoke with Dave and he couldn't have been more helpful. They had the part I needed. He gave me directions to their shop and had it waiting for me when i arrived. Was able to sell to me for less than originally quoted. Can't thank you enough..made my travels a little less stressful.

WOW.... What a great group of people to work with. We were traveling in our Newmar 43 ft Class A…read moreCoach and while in Southaven, MI, one of our slides developed a problem. One of the metal brackets, under the slide, lost ALL six screws and was hanging down about 3-4 inches. Of course.... It's the weekend. This is an important part of the Coach slide and.... This is not good. On Monday, I called Newmar to find an Authorized Dealer. They suggested I call Midway RV in Grand Rapids... only an hour away and it's in the direction we were traveling anyway. Yeaaaa !! The Service staff were very friendly, and helpful. Scheduling with Dave, the Service Mgr, was pleasant. He said... I can't get you in at all today.. (Monday), but probably Tuesday morning, if you can be here by 8:30 AM. I said "Certainly". I then asked if they had room for us to "park & plug-in". Dave said "yes!". Perfect, we will see you about noon today !! We drove up Monday, parked & plugged in, very thankfully. Early Tuesday morning , they had us in and work was completed by 12:00 noon. They inspected both plates and fixed them !! And, we were back on the road feeling sooooooo pleased. Though we were not there to buy an RV.... I would certainly recommend them for RV Service.

Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

We brought our Jayco Eagle to Terrytown and they noticed a small tear in our roof membrane and…read morerecommended we replace the membrane. About 10 weeks later, the roof lining was finally replaced. We called to check on the trailer many times, and there were always "reasons" why it was not finished in a timely manner. Often items needed to be ordered. We picked up the trailer and from what we could see with the naked eye, the roof looked ok. We are not experts. Fast forward to February 2026. We traveled to Galveston, Texas. Just traveling down the highway at 65mph, the membrane ripped away. We contacted Terrytown and told them about the issue and stated: We "do believe that Terrytown should stand behind their work. Given that the new roof was put on by Terrytown only 6 months ago, the conclusion is an improper install." Terrytown refused reimbursement. They would not stand behind their work.

WARNING: STAY AWAY FROM CAMPING WORLD of Grand Rapids, MI. These people have nothing in mind other…read morethan taking advantage of their unsuspecting customers. They switched RVs on me -- and thought that I would not notice! First, they gave me a VIN to insure only to replace it with a DEFECTIVE unit afterwards. Diana Hopkins (the salesperson who helped us purchase our first RV), resigned a couple of weeks after selling us the defective RV. Josh Miller (the Financing guy) took $10,000 for a down payment only to ask for another $2,000 because they added all kinds of frivolous charges (i.e., Freight, Prep, Vehicle Service Contract, Paint Protection, Tire & Wheel Protection, Roof Protection, etc.). This is a SCAM, by the way and a lawsuit was filed: https://www.youtube.com/watch?v=-Gpx25pxdyo&t=1192s. To make matters worse, the Tire Pressure Management System (TPMS) was not working and they allowed me to drive off with underinflated tires! Very dangerous! The walkthrough was a joke (took less than 5 minutes!) and Josh Miller (the Financing Guy) was nowhere to be found -- because his job of screwing me over is done! The wheel alignment was not done properly with some kind of shady "alteration" and became a pointing-finger game between Thor Motor Coach and Ford Commercial! Three months later, the problem was still NOT FIXED -- instead recommended me to buy a "stabilizer" to help in the wobbly sensation of steering the RV! The gross part: the drain pipe for the blank and grey tank was set horizontally (instead of vertically) -- which resulted to a VERY MESSY and DISGUSTING experience -- as the fecal matters and "residue" are stuck in the hose once detached from the drain pipe. After the lengthy back-and-forth, hotel and rental car costs, not to mention the hefty price of almost losing my job because I had to beg my boss to allow me to work remotely (instead of being onsite in the state of Iowa), Camping World just "washed their hands" and pretended like I am "just another number" and would walk away quietly after they have screwed me over. Well, I have news for you, Camping World: I WILL NOT BACK DOWN AND I WILL SUE YOU AND BROADCAST TO THE WHOLE WORLD THE CRIMES YOU HAVE DONE! Thanks... BUT NO, THANKS! Dennis Dizon

Very nice clean place. And Kenneth ritchie ,Our sales man. Was perfect. He's asked the right…read morequestions, and gave us the right answers. Very professional. Thanks Ken.. everything went smooth. And he close the deal . We were smiling. And where going to keep smiling. I say. Buy ur rv small medium or big. They got it alllllll. Matt

Well long story short We bought a 2025 jayco. Card hanging…read morein camper said solar on board! We have no solar and I believe We are being ghosted! So where ever We can let.people know, is where I will advertise until they stand behind their trailers. I saw on another review page we are not the only ones!! Same issue!! That is one of the reasons we bought it !!!! Beware!!!

They delivered a damaged RV and would not offer a refund. Imagine buying a new RV and having it…read moredamaged by the dealership before enjoying it. Despicable business practice.

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

We were about to camp in Grand Rapids when our vintage fiberglass camper's wheel lost all but 1…read morelug, destroying the wheel, the hub, and the lugs. It was a blessed chance that we stopped here! They knew what to do and where to get the parts. We dropped off the camper and went to see the city, leaving our cellphone #. Later that day they had everything they needed but our o.k. and credit card information, which we gave them. When we returned that day before they closed, Jamie carefully showed the damaged parts and what caused the damage. Their repair was far more thorough than when we originally had the camper renovated two years ago. They also showed us other problems with the camper which they fixed. We felt incredibly fortunate to have found them.

This place is the biggest joke around. I have just been sued by them for work they never did. I…read morebrought my car in last summer to have it looked at. I dropped it off and picked it up 1 day later. They told me a whole of bunch of things were wrong with it. I scheduled a time to bring it back a week later. When I got it home the car started to over heat (which was not the reason I brought it in for). I realized all the radiator fluid had been removed from my car. I figured I would just bring it to my friend who was to busy in the first place to have it fixed. which he did. Then I got a bill from the Toybox stating I owe them 379.29. I called and asked why I would owe them for services that were never done. I was told I would get a call from the owner. 2 months later I get a call stating I better pay them there money and I told them over my dead body. Then today they are suing me for 379.29 for something I never even gave them the opportunity to screw up. I will see you in court happily with my attorney and my mechanic!