WOW.... What a great group of people to work with. We were traveling in our Newmar 43 ft Class A…read moreCoach and while in Southaven, MI, one of our slides developed a problem. One of the metal brackets, under the slide, lost ALL six screws and was hanging down about 3-4 inches. Of course.... It's the weekend. This is an important part of the Coach slide and.... This is not good. On Monday, I called Newmar to find an Authorized Dealer. They suggested I call Midway RV in Grand Rapids... only an hour away and it's in the direction we were traveling anyway. Yeaaaa !! The Service staff were very friendly, and helpful. Scheduling with Dave, the Service Mgr, was pleasant. He said... I can't get you in at all today.. (Monday), but probably Tuesday morning, if you can be here by 8:30 AM. I said "Certainly". I then asked if they had room for us to "park & plug-in". Dave said "yes!". Perfect, we will see you about noon today !! We drove up Monday, parked & plugged in, very thankfully. Early Tuesday morning , they had us in and work was completed by 12:00 noon. They inspected both plates and fixed them !! And, we were back on the road feeling sooooooo pleased. Though we were not there to buy an RV.... I would certainly recommend them for RV Service.

Called midway Monday afternoon, explained that I was traveling and far from home. My air…read moreconditioner cooling had flown off.. Spoke with Dave and he couldn't have been more helpful. They had the part I needed. He gave me directions to their shop and had it waiting for me when i arrived. Was able to sell to me for less than originally quoted. Can't thank you enough..made my travels a little less stressful.

Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

We brought our Jayco Eagle to Terrytown and they noticed a small tear in our roof membrane and…read morerecommended we replace the membrane. About 10 weeks later, the roof lining was finally replaced. We called to check on the trailer many times, and there were always "reasons" why it was not finished in a timely manner. Often items needed to be ordered. We picked up the trailer and from what we could see with the naked eye, the roof looked ok. We are not experts. Fast forward to February 2026. We traveled to Galveston, Texas. Just traveling down the highway at 65mph, the membrane ripped away. We contacted Terrytown and told them about the issue and stated: We "do believe that Terrytown should stand behind their work. Given that the new roof was put on by Terrytown only 6 months ago, the conclusion is an improper install." Terrytown refused reimbursement. They would not stand behind their work.

First of all, before the sale their was an issue where the shade holder was ripped off the wall,…read morethey fixed the hole but didn't address the real issue which is when the recliner is pushed all the way back it still hit. Then less then 90 days after purchase and just on the second trip out, got all set up and the A/C would not even come on. Contacted Good Sam which Camping World misrepresented to me and they referred me back to Camping World since it's under warranty. I specifically asked the representative as to why I have Good Sam if they can't assist me and that it's not worth the service until the warranty expires and he even agreed. Called the Grand Rapids service department and they have no after hour drop offs and offered nothing other than for me to take off to drive 1 1/2 hours to them. Sales manager was not sympathetic at all and simply said, "well other people figure it out, so can you". Definitely will not take my business there nor refer anyone there either. Very poor customer service and in my opinion, not very honest people when they sell you a worthless service (Good Sam) when they know well enough it's worthless during the warranty period.

Buyer Beware! I would rate them zero stars if I could…read more We purchased a used trailer from Camping World in Grand Rapids, and it was a huge mistake. By the time they finished adding fees, services, and extras, the final price was substantially higher than what we expected. If you're considering buying an RV here, I strongly recommend hiring an independent RV inspector before signing anything. Camping World claims they perform a thorough inspection on every used RV before selling it. Based on our experience, I don't believe that's true. Our problems started almost immediately. Issue #1: About a week before our first major camping trip, I went to extend the slide-out and discovered there was no power from the 12-volt system. The battery was completely dead. I bought and installed a new battery, which allowed me to extend the slide, but by the next day that battery was dead too. I had to manually retract the slide and tow the RV an hour back to Camping World. Their service department found loose wires in the 110-volt connection that prevented the battery from charging. This absolutely should have been caught during any legitimate pre-sale inspection. Issue #2: Once we arrived at our campsite, we discovered the water heater didn't work. Thankfully, we had purchased the extended warranty, so it was covered--but it still took three weeks to get authorization and complete the repair. During that same trip, the black tank dump valve became stuck open because debris had been left in the tank by the previous owner. Again, the extended warranty covered the repair, but it was another unnecessary hassle that should have been prevented before the RV was sold. We also purchased the ceramic coating package, which I consider a complete waste of money. I previously sold ceramic coating products for years, so I know how they should perform when properly applied. Camping World either does not apply the product correctly or, based on what I observed, may not apply it at all. Our RV was dirty when we picked it up, with black streaks still on the exterior. After washing it, water did not bead or sheet off the surface as it should with a properly applied ceramic coating. That raised serious questions about whether the coating had ever been applied. After our second camping trip, I noticed a repaired area on the camping side of the RV. There were obvious paint runs, and graphics that exist on the opposite side were missing. You could even see the outlines where the original decals had been. Camping World denied performing the repair, but it's concerning that this damage was never disclosed. What really left a bad impression was the sales process. While we were signing the loan paperwork, several employees walked by and commented things like, "Is that RV new? It looks brand new." They all knew it wasn't new because Camping World doesn't even sell this model new. It felt like a deliberate attempt to make us feel we were getting something newer than we actually were. I returned to the dealership to give them an opportunity to make things right. The sales manager simply told me that used units are sold "as is" and refused to address any of our concerns. We also spent a significant amount of money on accessories and upgrades in their store. After this experience, we will never purchase another RV or any products from Camping World again. We'll also be sharing our experience with friends, family, and anyone considering buying from them. Do your homework, have an independent inspection performed, and be extremely cautious before purchasing a used RV from Camping World.

Well long story short We bought a 2025 jayco. Card hanging…read morein camper said solar on board! We have no solar and I believe We are being ghosted! So where ever We can let.people know, is where I will advertise until they stand behind their trailers. I saw on another review page we are not the only ones!! Same issue!! That is one of the reasons we bought it !!!! Beware!!!

Was looking at a unit online that we were very interested in, but due to the distance we were away…read morefrom there couldn't go see the unit for almost a week. Was told I could make a deposit to hold it with no commitment, fully refundable if the unit didn't meet our expectations. So, I put a $1000 deposit on it to hold it. When we finally got to see the unit, we knew that it wasn't for us, too many little issues that we found right away, made us feel what else was hiding. We backed out of the deal, but they won't refund our deposit even though they told us upfront that "since we hadn't seen the unit, it would be refunded". Got some line from the salesman about Trust and this being a Trust thing. Yeah, it's about Trust alright! This place is as untrustworthy as a business gets!

We have been wanting a pop up or even a travel trailer for a few months. No impulse buying, which…read morecan be easy when looking for a rv. So we searched and eventually found the pop-up we were looking for at their center. Only problem is we had to drive from the east side of the state to get it, three hours. My wife had been dealing with Andrew and Jordan online with asking questions and getting the financing taken care of before going. We knew the process would take some time so anything that could be accomplished before going would be helpful. Once we arrived, we met Andrew and Jordan who got us started with Duane in the camp store and then Rick who did the walk around of our new to us Coachman Clipper 108st. The guys in the service department did the walk around and then set up the pop-up with anti sway bars. After purchasing some new gear for the trailer, we finished our financing and we were off. The employees at Veurinks were incredibly nice and I would drive the three hours again to purchase from them. Definitely worth the drive.

Dont pay the $600.00. They wont fix it and give you every excuse. And if your full time, they want…read moreyou to leave it there till they have time to repair it. The $600.00 is money you pay theat they will use to replace anything broken or that doent work. I had to replace the toilet, repair the water heater, rewire the fireplace, caulk the roof, and replace the plastic trim that covers the screws all the way around a 36' trailer. Found out from a repair guy that they are a bunch of lieers and crooks there. I will never go back to buy an rv there. They used to be a good place when the dad ran it, but now they suck!

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

We were about to camp in Grand Rapids when our vintage fiberglass camper's wheel lost all but 1…read morelug, destroying the wheel, the hub, and the lugs. It was a blessed chance that we stopped here! They knew what to do and where to get the parts. We dropped off the camper and went to see the city, leaving our cellphone #. Later that day they had everything they needed but our o.k. and credit card information, which we gave them. When we returned that day before they closed, Jamie carefully showed the damaged parts and what caused the damage. Their repair was far more thorough than when we originally had the camper renovated two years ago. They also showed us other problems with the camper which they fixed. We felt incredibly fortunate to have found them.

This place is the biggest joke around. I have just been sued by them for work they never did. I…read morebrought my car in last summer to have it looked at. I dropped it off and picked it up 1 day later. They told me a whole of bunch of things were wrong with it. I scheduled a time to bring it back a week later. When I got it home the car started to over heat (which was not the reason I brought it in for). I realized all the radiator fluid had been removed from my car. I figured I would just bring it to my friend who was to busy in the first place to have it fixed. which he did. Then I got a bill from the Toybox stating I owe them 379.29. I called and asked why I would owe them for services that were never done. I was told I would get a call from the owner. 2 months later I get a call stating I better pay them there money and I told them over my dead body. Then today they are suing me for 379.29 for something I never even gave them the opportunity to screw up. I will see you in court happily with my attorney and my mechanic!