We had several custom mirrors and doors done by True Reflections about 15 years ago when we built…read moreour last house, and they always exceeded our expectations-including wall glass with a perfect cutout for the outlet! Today I just picked up a dresser glass top and it is absolutely beautiful with a perfect fit! Thank you, for your more than fair pricing, commitment always to excellence, and your easiness to work with! You are a rare gem of a company!

An email to acquire their services for a time sensitive project took them 18 ... LITERALLY 18 days…read moreto respond to. That's not even sniffing acceptable; especially because now they are being rude and saying how it's insane we would expect them to come out in the next week because they have other jobs they are doing etc. It wouldn't come to this if you actually responded to your emails. I'd never use a trash company with trash customer service so.... I'll never use you! I highly recommend contacting another company... one that doesn't ignore you for over half a month then act like you're insane for wanting it done asap when you asked almost 3 weeks prior and paid half down. You don't keep customers or gain them that way. No thanks! My pinky finger hold more respect for customers than anyone working for you.

I had Michigan Screen & Window do a number of door and window replacements at my house. I was very…read moreimpressed with their attention to detail, cleanliness, and well executed installations. I had a very old door that we wanted to preserve, but add a deadbolt to. They came up with a really clever solution to make it work. I will definitely hire them again this summer to install a larger window in my attic!

Do NOT use this company, especially if you plan on using a renovation loan or are buying a house…read morewith a FHA loan!!! Working with this company was a nightmare to begin with. When we initially called the company, we explained that we would be using a renovation loan to fund the project and went into detail how said loan worked with payment. We were assured that it was ok, thus we scheduled an estimate. We had a limited amount of days to get the quote in to our lender, and was upfront about that. We were told by the estimator that we would have the quote either later that day or the next. We ended up having to hound the company for the quote and it took a week to receive, thus delaying our close. It was like pulling teeth receiving information from this company. The worst part was when it came time for us to receive the clear to close. Our bank sent Michigan Screen & Window Repair the agreement, and on the third business day they still hadn't sent the agreement back. With renovation loans, you need a signed agreement in order to receive the funds for the project. After many calls, we learned that they REFUSED to sign the agreement because they needed the deposit first. Why it took 3 business days to tell us this is beyond us. We then said we could write a personal check so that we could get the agreement signed. Once the bank cuts them the check, they could just reimburse us. They said NO and would only return the deposit check to the bank. At this point we had our mortgage officer call them to try to explain better and they wouldn't budge. They even told our mortgage officer that they would have to send the agreement to their attorney first to review "and this would add time and money to our quote". Our bank has never had this issue with any contractor before, and we do not have these issues with our other two separate contracting projects. The phone call ended with Michele (their office manager) telling us that we would be best going with a different company. We were supposed to get the clear to close on our house today, and instead we are scrambling to find a whole new contractor. What this company has done is completely unforgivable and unprofessional and WILL be reported to the BBB for how they handle business. It should have been communicated to us from the beginning that they cannot accommodate renovation loans and time frames, especially since that was the premise of our first conversation with them. Do NOT use this company for your screen or window needs. You will regret it.

Am absolutely ecstatic about the results- custom frame and mat were beautifully assembled. Dan,…read moreAdam and staff are expert and chose the perfect color scheme to match the photograph. 10 out of 10, would recommend.

Had a great experience with Adam this week. He helped me find several different options that fit…read morethe piece I was trying to frame. When I told him my budget, he helped me to find even more options that would work. He seemed very knowledgeable and helped me make a great choice. Would definitely recommend!

They requested I send them photos of tractor for windshield install after sending I waited all day…read morewith no response.. finally was able to get them in the phone multiple days later and received a way over priced quote. Save yourself the time and scroll to the next company.

Came out to fix a chip on the windshield and ended up cracking it. Had to reschedule and order a…read morenew windshield. Then found out it needed to be replaced at their shop because it needed recalibration. Couldn't do it mobile. Jury is out on the level of skill here.