Came in on a donut with a hole in my tire. Staff was extremely kind and helpful. They plugged my…read moretire for free, and even took off the donut and threw the tire back on for me. They were all very friendly and helpful.

So I'm the guy who gave a zero star review over this store's after the sale support but I realized…read moreI didn't explain what happened and now I have the receipts. Which makes me even angrier. I had new tires installed on a Jeep Grand Cherokee. Of course I went for the up sale and got the good ones. I was assured they were quieter. Then, I realized that when I drove sixty-two miles an hour on a smooth road all four tires were slapping against the pavement and making a lot of noise. I took the car back and explained what was going on and that I thought the wheels were out of balance since it appeared that the existing balance weights had been removed. The salesman told me to let him drive the car. He came back and said there was no vibration so maybe I had a problem with my axles and should pay a visit to the dealer. In other words; F@@k Off. I guess he figured it wasn't worth putting a wheel on the machine to check it even though there were empty bays. Maybe his ass knows better. So I went to The Other Tire Store in Holland and had the wheels balanced. Below are the results of how out of balance the tires were on their machine: Left Front Right Front 1.20 oz 1.50 oz Left Rear Right Rear 2.00 oz 1.00 oz I was told this was enough to feel something wrong on any of the tires. I'm no expert so I'll let them chime in. I should also note that the tires making noise and slapping on the pavement immediately went away after they balanced them. I also checked the pricing on the tires I bought and would have gotten a better deal at The Other Tire Store in Holland. The part that really got me was the damage done to my wheels. They are gloss black and a couple came back pretty scratched up. I've since purchased a new set of tires for another car from The Other Tire Store in Holland and could not be happier. As I mentioned previously, virtually 99% of my reviews are positive because I think people often will write to complain but, sometimes don't take the time to acknowledge a job well done. In my humble opinion, take your business elsewhere.