My left rear tail light and bumper were damaged at my work parking lot. The guy that did the damage told me just to stop by Zeeland Collison and that whatever the bill was, he would pay for it. I had never been to Zeeland Collision because I have a place in Allendale closer to where I live that I take my car to. So of course I was nervous at first to bring it in, but Austin at the front desk did an amazing job at getting me scheduled and he took a total of about 2 minutes to get an estimate put together. He also did the hard work for me and called the guy who was actually paying the bill as well.
It took about a total of 2 days for them to complete my car, even though they looked quite busy! I expected it to take longer. Then I took it home and realized that the paint color did not match the original at all. If it was a slight difference, I'm sure that I would have just lived with it. However, it was pretty obvious. So the next day I called Austin and told him the situation, he told me to bring it in and they could take a look at it.
The following day, I brought it in and another technician, that I hadn't spoken with before, knew who I was, why I was coming in and didn't even want to take a look at the vehicle. He just asked me when we could schedule a time to bring it in. He also offered to give me a ride anywhere that I needed to be dropped off if that was an issue. He was so awesome!
Skip ahead a few more days and I dropped it off. Two days later they called me and told me it was ready. They thanked ME for being so patient and left the keys in the car so that I could pick it up after they were closed. When I picked up the car, I immediately realized that they had vacuumed it for me! Not just the mats, but the carpeting, the cupholders, the seats, everything! I truly appreciated that they went above and beyond and did the smallest thing to show that they truly care for their customers. Highly recommend these guys! read more
