These people strait up played me. Went to have my envoy serviced. So initially I went in because my…read morepower steering pump wasn't working , coming to find out it didn't need a new one . So they replaced that then they charged me $1,100 after they told me it was only going to be 750. And then when I confronted them about the huge difference in price the owner threatened me threatened to keep my vehicle and overcharge me for storage fees for every single day if I didn't just pay and leave . So I had my vehicle brought to a real mechanic and sure enough these assholes put the wrong serpentine belt on and put it on there so tight that it had to be totally disassembled to get it off . And so then putting that wrong serpentine belt on would have caused so many future problems for my vehicle . This was the second time they've done this to me . So the first time I brought it in for the same issue . So anyways they replace the fuel pump I pay that time it was $1,200 I don't have the receipt anymore otherwise I'd post that too but this has been about a year now . And I just didn't think about leaving any kind of review because I was pretty upset . You know so anyways I gave them $1,200 I leave I get two blocks away in my power steering doesn't work anymore so I turn right around go right back and dude comes out trying to act like he's looking for what the problem is then he offers to put it back on the lift to show me something and then gives me this line where he says oh I could just shed a tear for you too talking to me and my boyfriend . Once this place is original owners passed away the place went down the hill fast I will never bring my vehicle here ever again the only time I ever did in the beginning was for the $13 oil changes . And I cannot find their business that's open right now otherwise I'd be blasting this all over their website . But these people are shady as hell and will try to fight you if you disagree with them because that's what the owner Dave did to me . You're all pieces of s*** Dave and your son.

This is the only shop I and my family will ever go to. Honest people, good mechanics, straight to…read morethe point

Two times, I had my truck in there with pretty major issues, they were very honest, fair, and…read moreupfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.

The only honest mechanic that I have come across is CARS auto in Jenison just off Chicago drive and…read more18th. He was super honest and they got the diagnosis right on my jeep first try. Didn't replace unnecessary parts and were cheaper than everyone else that quotes me. They were honest about their workload and still managed to get the job done way earlier than expect. They are my go to for now on!

This is an update to an earlier review...Not only is this Dick(how appropriate its his real name) a…read morehorrible mechanic, but a businessman as well. After my last negative review he went all 5 year old and wouldn't allow the tow company to pick up the car. Meanwhile he can't produce the parts he supposedly replaced(but wasn't given the okay to fix) When way more serious issues were happening. Talking with this dude is like dealing with a kid, and they have no business working on cars. His positive reviews are oil changes , headlights, and wiper blades, all these can be done by a gas station attendant. And oh by the way...one time around the block once the car was home and BING-check engine light back on. Little baby Dick should have picked a different profession, because a grown ass man and a mechanic he is not.

local dealer told me I needed new brakes on all four wheels when they did a recall. took it to L…read morefor a second opinion and the confirmed the brakes had plenty material and were safe. Two years later I need new brakes, guess where I'm taking it? last year they did an oil change on my diesel, and then the the change I did in Florida and they charged me over twice what L charged me. everything they've touched has been a durable repair. wayland is a half hour out of my way but well worth the trip.

I backed into a truck's bumper (stainless steel) with my plastic Toyota bumper and I had a big dent…read moreand the bumper was hanging. I stopped at Car and Collision and the manager was so kind. He took my car into the garage and worked a small miracle on my car. The dent was gone and the bumper was reattached. We have gone to this place for over 40 years and have always gotten great service, but with new owners now, I was not sure. They are definitely keeping up the great work that Jim started. They were kind, respectful and so willing to help. I would recommend this place to anyone who admires good service with a smile. Thank you again for your kindness. I will be back. Cathy Mulder

Jim, the person that does estimates at Burton Heights Auto Body will promise to do things and then…read morenot follow through. I had an insurance claim that needed attention. Jim gave me an estimate a few months ago for additional minor repairs along with a complete paint job. When it came time to do the work, Jim then increased the price dramatically. He then promised to raise the vehicle on a lift when it was in the shop to give me a more accurate estimate. That new estimate never happened as Jim said parts were not available. I checked online as soon as I returned home and found several sources for parts. I also asked for an alignment while my vehicle was in the shop. Jim told me that someone crawled underneath the car and said it did not need an alignment. That is not how you check alignment. Really, If the vehicle pulls to the left or right then it is alignment related. The vehicle was never raised on a hoist nor put on an alignment rack. I let Burton Heights Auto Body repair my vehicle and was not satisfied with the service, nor the deceit and unkept promises. I have referred many people to this establishment in the past making the company many thousands of dollars. That does not include the thousands that I have spent. Yet, when I had to go through the process all Jim cared about was the insurance check and not making the customer happy by meeting the requirements and promises that he made to me. Deceit is not good business... NO MORE REFFERALS!

I have an older car my kids drive that I have taken to Ed & Dave's several times for repair…read more They've always have been a little pricey for their service but I had confidence they were doing good work. The last time I had that car there, someone "inspected" it while on the lift. I was told there was a broken spring that needed to be replaced ASAP and that the strut could fail with the next pothole. I was verbally quoted $1200 plus for the front stuts. I took to a different place and for less than $800 I was given the old struts back to find nothing broken. I can accept they charge what people are willing to pay, but I can't accept being lied to.

To be on the safe side I had a front end alignment completed on wife's van after a blow out from a…read morepot hole incident. I had previously replaced the damaged rim and decided to replace all the tires as well as the blown out tire. Upon recommendation of the tire dealer I took the van to Ed and Dave's. Made an appointment and was promptly taken care of at designated time while the alignment only took an hour. Van drives/steers fine. I am very satisfied. However, I would have liked a better explanation as to what was done or what damage was done, or just a "checked out fine". But when asked what they found, all I was told is that they did a front end alignment. Maybe I'm too old school. But I would recommend Ed and Dave's and will use them for my auto repairs; just ask more questions next time.

I have no idea where a negative comment can come from. I have done business and sent many tenants…read moreto this business for 20 years. They may not be cleanest shop given its age but the pricing is aggressive enough to compensate for the lack of flair. I will take a honest mechanic, with great pricing over a slick willy seeking to fleece me or my friends. Best if you can leave the car. They are not the kind of shop that has a schedule down to 15 minutes. I you cant deal with some planning on your end dont complain about it on their end. I have had all 3 of my cars worked on here for over 20 years

Jose has been great to work with! Very transparent and easy to work with. I had him put a new set…read moreof tires on my SUV and he was great with providing options and getting the work done quickly at an affordable price.

Had oil changes for all my vehicles. Pricing is really good compared to the nationwide company's.read more

Well they came back and offered me $500 to revise my review. I countered offered $800 and they said…read moreno which is ok with me as know they are admitting to not handling they repair process correctly so as of today I am out $4,600 until I get back in Michigan and take them to court.

Recently had both my car and my husband's truck in for service. Their mechanics are friendly and…read moreknowledgeable. They are always honest and I never feel pressured. Prices are very reasonable. Mason Street is the best!

Mason Street Garage is a local auto shop tucked away off Fuller on the NE side of Grand Rapids…read more It's really close to my house and I'd heard the name before, so when I started having car trouble I gave them a call. The guy who answered the phone, Rick, was super friendly and very polite. He told me I could have my car towed that day and they'd try to take a look at it, but it was a Friday so he wasn't sure if they'd get to it. Totally fine. He gave me the number of a tow company that they work with that picked up my car. I didn't hear anything by the end of the day Friday, so I figured they weren't able to get to it. On Monday I got a call from Rick who gave me the bad news... pretty expensive repair but I had already figured that out from Googling. He said he'd order the parts and hopefully get them yet that day. I didn't hear anything back by the end of the day, so I figured they weren't able to get to it. Ha! Then I got a call on Tuesday afternoon saying my car was ready. Luckily my boyfriend and I work together so I wasn't needing a car while it was being worked on. Rick was again super friendly and polite when I picked up my car and everything is running smoothly again. He even followed up with me a couple days later via text to see if everything was still going okay. The lack of communication I experienced the first couple of days might stress some people out, but I wasn't too worried. I will be going to Mason Street Garage for all maintenance from now on. It's really nice to support a local business that cares about their customers and provides friendly service during what can be stressful situations.