my recent experience, was frustrating and disappointing. The website does not seem to include half…read moreof the items I was searching for, making it difficult to find what I need. When I attempted to call for assistance, I was informed that there is no phone support available and that I would need to either show up in person or rely entirely on the website. Unfortunately, when the website itself is not working effectively, this leaves customers without any practical way to get help. I understand that many businesses are transitioning to call centers or limiting direct contact, but it is extremely frustrating when there is no reliable way to speak with anyone--especially when issues arise. Because of this experience, I am seriously considering going to a different pick-your-parts location, even though your location is only about 10 minutes from me.

if I could put zero stars I would, driver very unproffessional, picked up a truck across the street…read morefrom me but drove through my yard, then when I asked about fixing my yard they proceeded to drive away

Billed on their own website as "Non-Confrontational…read moreMaintaining the dignity of all parties involved is our priority. Our non-confrontational approach to vehicle recovery emphasizes open communication, professionalism, and empathy, working towards peaceful resolutions and ensuring a smooth process with less stress." However real life has established this is not true. Truck driver and assisstant resorts to verbal threats and belligerent behavior towards vehicle owners who have not encountered the repo behavior before. Extremely unprofessional behavior for an organizaiton which bills itself as maintaining dignity

just had a dead car brought back to me from bloomingdale out to South haven. The driver, Robert,…read morewas really good really fast, and put the car right where we wanted it. could not ask for more. very Happy. Use these guys, they are very good

Asked me what I want to pay for the service and then got upset and complained about gas prices when…read moreapparently my offer wasn't good enough. Make your own prices if you want to get paid the number you're looking for.

Scam!!! Do not use this towing company. Had an accident, the police sent K & R Towing to tow my…read morecar when it was still driveable. First the driver asked me to get all of my things out of the car. I said no, I own the car need it towed to my house which was only 1.5 miles. Gave him a check when got to the house. He would not unload the vehicle into my driveway, I was specific that I will have it repaired or scrap it myself. Driver took off with my vehicle. Went town to their yard to get my car back and they claimed I had to sign the title over to them for the towing fee. I could not get the car back. This is FRAUD!!! Charged me $219 for 1.5 miles of towing and I could have scrapped it for $550. If the police ever call you a tow truck do not use this company.

They are running quite a scam here... Jennifer specifically stated that if we signed the title over…read moreto them for our totaled vehicle that only had PLPD it would cover the towing costs and storage fees - get to the lot to get our stuff out and Jennifer states she never said that and they charged us the towing fee $290 then refused to have a sale price put on the vehicle title. If you have a choice use a different honest towing company in the area - unfortunately for us we had a terrible accident on Thanksgiving night and had to use what the Sheriffs dept sent - would have been fine except they do not honor their word (specifically Jennifer).

Horrible place. Their staff is rude the accused me of being rude and refuse to give me my car…read moreunless I pay them several hundred dollars more for an administration fee. Not recommended and complaints our filed

I would not recommend this company their driver was extremely rude and even threatened violence. If…read moreyou get Travis for a driver be careful.

Truthfully, the worse towing experience I've ever had. The tow trucker came out and ignored us…read morecompletely when we tried to say hello. Then started working and when we asked him to explain how he was going to get our car onto the truck without a wheel he stood up and told us that he didn't have time to explain to us how he did his job. He then told us if we were going to be rude to him and question his ability to do his job, then we could wait to speak to his supervisors. He then stormed off and sat in his truck for 45 minutes while we waited outside by our own car. I ended up having to call the company and was told he was having a bad day and we needed to give him space. We only asked him to explain what he was doing... Worst experience I've ever had. If your insurance company send them, ask for someone else.

Best lockout service ever!!! My fob quit working then my lock broke on my BMW. 2 other tow services…read moretried to break in but couldn't. I tried to break a window and couldn't break it (laminated glass) so my mechanic at 1 Stop Auto Repair told me to call 520-TOWS (616-520-8697) so glad I did! Lockout service-- Call this guy!!!

One star is being generous. I called Onstar/Buick Roadside…read moreAssistance at 6:15am. This "company" texted right away asking a couple questions which I responded to. ETA was 6:45-7:15am. They were not there. At 10:20am, I texted asking for an updated ETA. Andre responded that he had a flat tire would be there within the hour. An hour later I got a text from Roadside that the driver was on way. I sent a text with info regarding how to find the house that my car is at as the GPS is always wrong. Another hour later, I get a text that Andre is en route. By 2pm still no driver. I called Roadside again who reached out to the driver and Andre told them that he had a flat tire and was 30 minutes away. By 3:30pm still no Andre. And I called roadside AGAIN to get my claim reassigned since we were now going on 8 hours pasted the original ETA. Within 15 minutes of getting of the phone with roadside to have my claim reassigned Andre shows up right before the other tow company. I was told by the other company that Andre was attempting to load my vehicle onto his trailer. So another not so nice call to Roadside, roadside reassigns the claim to this "company" just for Andre to screw around for the next 2, almost 3 hours trying to diagnose and "fix this issues", say i was out of gas and all this other stuff. Ultimately leaving becuase he could not get my non-running vehicle loaded onto his truck/trailer. I just got back from vacation the previous night, with less tham 2 hours of sleep before trying to start the process of getting a TOW TRUCK in hopes that I could get my vehicle to the dealership before they opened at 9am, to atleast figure out whats going on before they closed until Tuesday for the holiday weekend but 12 hours later (from the time of the first call to the time he left the location of my car) and my vehicle still sits in the same exact spot!!​ Now I get to spend another day dealing with this PLUS trying to figure out how the hell I'm going to get to work and my child to school next week!

Tow company came 5 hours after they said they would , then Andrew one of the drivers took my keys…read morehome with him for the weekend then kept them for two more days until Tuesday and did not drop my keys off to the shop where my car was until 5 days after it was towed . Apparently Andrew forgot to leave my keys with the car so it couldn't get worked on or even looked at for that matter . When I spoke to a supervisor about it they told me Andrew had any emergency with his family , sort of like the one I'm in right now with three kids full-time job and no car . No apology from them just excuses. This entire situation could have been avoided had Andrew done his job properly and left the customer's keys with the customers vehicles but he did not and now all we're getting is excuses excuses excuses . Just do your job correctly and you won't have to make excuses after the fact. We are now 5 days after the fact and my keys were just dropped off at the shop they haven't even had a chance to look at what's wrong with my car much less start the process of fixing it so if you want to be without your vehicle longer than what you actually should definitely use this company