Misdiagnosed a bad starter when it was a dead battery (which is what I told them I thought the…read moreproblem was when I called)... Ended up having it needlessly towed to a mechanic shop for additional $$$. Misdiagnosis: $60, unneeded tow: $50. AVOID.

Daughter had a flat on 96 in GR and needed towed because she couldn't get the wheel off the hub…read more Marz blew her off and said he couldn't help. Ended up calling someone else. Not happy! Everyone needs to know he sucks!

They charged me $50 to drive 5 miles down the road only for them to tell me they can't touch my car…read morewithout a police report (no property damage), Melissa on the phone had a hell of an attitude when I asked for my money back. Will not be using this towing company again

They did a great job picking me up at the worst time of year to be stranded on the side of the…read moreroad.Dispatch was concerned about Me to the point of even making sure I had a place to go for the night.They get a Travy two !Thank you.

I took my Honda Accord to Bob's. I thought my transmission was out and he agreed totally lied and…read moretried to charge me 1400 only to find out it was the CV axle if you're gonna deal with him make sure you get a second opinion his first one was definitely not true

i was referred to Bob by a local dealership. The guy said Bob was the person to go to. Bob took…read moregreat care of me and was looking for my best interest. He went out of his way to get answers to the problem. He went so above and beyond for me I would recommend him to everyone! Thank you Bob!

I backed into a truck's bumper (stainless steel) with my plastic Toyota bumper and I had a big dent…read moreand the bumper was hanging. I stopped at Car and Collision and the manager was so kind. He took my car into the garage and worked a small miracle on my car. The dent was gone and the bumper was reattached. We have gone to this place for over 40 years and have always gotten great service, but with new owners now, I was not sure. They are definitely keeping up the great work that Jim started. They were kind, respectful and so willing to help. I would recommend this place to anyone who admires good service with a smile. Thank you again for your kindness. I will be back. Cathy Mulder

Jim, the person that does estimates at Burton Heights Auto Body will promise to do things and then…read morenot follow through. I had an insurance claim that needed attention. Jim gave me an estimate a few months ago for additional minor repairs along with a complete paint job. When it came time to do the work, Jim then increased the price dramatically. He then promised to raise the vehicle on a lift when it was in the shop to give me a more accurate estimate. That new estimate never happened as Jim said parts were not available. I checked online as soon as I returned home and found several sources for parts. I also asked for an alignment while my vehicle was in the shop. Jim told me that someone crawled underneath the car and said it did not need an alignment. That is not how you check alignment. Really, If the vehicle pulls to the left or right then it is alignment related. The vehicle was never raised on a hoist nor put on an alignment rack. I let Burton Heights Auto Body repair my vehicle and was not satisfied with the service, nor the deceit and unkept promises. I have referred many people to this establishment in the past making the company many thousands of dollars. That does not include the thousands that I have spent. Yet, when I had to go through the process all Jim cared about was the insurance check and not making the customer happy by meeting the requirements and promises that he made to me. Deceit is not good business... NO MORE REFFERALS!

Great family business here and they were able to find the perfect part and color match for our 15…read moreyear old car at an honest price.

Local. Family-owned. Two of the most important things to me when selecting where to do business…read more The customer service is top-notch and they stand behind their work, which is impeccable. If you're not near by, they are worth the drive to ensure your car comes back to you looking showroom new.

Was unable to remove my prior review…read more Am working with Eds Body Shop as cost of repairs from a crash exceed Insurance value of car. Had added enhancements on car. Am looking for a detailed list of repairs to discuss. Or if Eds recommend second opinion.

So far the pervious posters review has not been my experience at all. Communication has been…read morehorrible. They have never called me. I've had to call them every time the truck was supposed to have been done and wasn't for some reason or another. Last week it was early this week. Wednesday it was tomorrow. Thursday it was tomorrow by 3. Today I had to call at 2:00 to make sure it was done and was told I could pick it up anytime before 3:00 because they were closing early. When I asked why they never called so I could actually make it there by 3:00 she claimed she had just then been told it was done. I really don't believe her this time. Every time I have called she was just about to call me. She did make arrangements for me to pick up the car on Saturday, but it really is the least they could do at this point. They have had the vehicle for 22 days for a $3,000 repair. In the end they did good work. Worked out the details and met us on Saturday to pick up the truck. Will I go back? I don't know. I sure do wish they communicated better.

amazing service. was quick and fantastic customer service! Thank you again for helping my fiance…read moreout of the ditch

I'm not going to lie, I almost didn't call J & K because of the reviews on Yelp but I'm so…read moreincredibly happy that I did. I did a quick Apple Map search for towing near me and I had three options / I called J & K first, told them I got stuck in the snow and needed pulled out 'okay, I'll be right there'. Honestly, from the time I called to the time he left was approx. 12 minutes and it was incredibly reasonable. Knowing that I had zero hope of getting out without their help, they could have completely overcharged me. Plus, he was soooooo nice! Ignore the negative Yelp reviews and call them. Quick and affordable which is everything you want in a time of need!

Customer service was great, but the quality of the repairs did not meet expectations…read more After picking up my vehicle from an insurance claim, I noticed multiple issues with fitment and finish, along with an unexpected additional charge at pickup that wasn't clearly communicated beforehand. As a result, I've had to go back through insurance to have the work re-evaluated and will be getting the repairs redone elsewhere. I am very disappointed in the quality of work delivered. If you care about your vehicle, or especially if you're a car enthusiast, I would strongly recommend staying clear of this shop and seeking out a more professional and detail-oriented repair facility.

I trust this place with my auto body repairs. They were efficient and spot on and in every detail.read more