My father had just got into a collision at the fault of a reckless driver who didn't have a license…read morewho pulled out of the parking lot carelessly. And the guy who showed up offered my father a good price even though he didn't have any money to pay for a tow, and only asked that we gave a good review for them which we were more than happy to give!

Worst experience ever! They came and towed my car after a wrec, said it was totaled and brought it…read moreback to their lot. When I went there to retrieve my belongings from inside my vehicle, they had removed two wheels, someone went through my center console, took out the insert and dumped out all of the contents. They went into my toolbox in the backseat, stole my wrench socket set, ( the wrench socket and all of the individual sized sockets) closed my toolbox afterwords. that was the only thing missing from my toolbox and I checked the entire vehicle three times to be sure. Dont let them take your vehicle. this place sucks. I'd give them 0 stars if possible

I backed into a truck's bumper (stainless steel) with my plastic Toyota bumper and I had a big dent…read moreand the bumper was hanging. I stopped at Car and Collision and the manager was so kind. He took my car into the garage and worked a small miracle on my car. The dent was gone and the bumper was reattached. We have gone to this place for over 40 years and have always gotten great service, but with new owners now, I was not sure. They are definitely keeping up the great work that Jim started. They were kind, respectful and so willing to help. I would recommend this place to anyone who admires good service with a smile. Thank you again for your kindness. I will be back. Cathy Mulder

Jim, the person that does estimates at Burton Heights Auto Body will promise to do things and then…read morenot follow through. I had an insurance claim that needed attention. Jim gave me an estimate a few months ago for additional minor repairs along with a complete paint job. When it came time to do the work, Jim then increased the price dramatically. He then promised to raise the vehicle on a lift when it was in the shop to give me a more accurate estimate. That new estimate never happened as Jim said parts were not available. I checked online as soon as I returned home and found several sources for parts. I also asked for an alignment while my vehicle was in the shop. Jim told me that someone crawled underneath the car and said it did not need an alignment. That is not how you check alignment. Really, If the vehicle pulls to the left or right then it is alignment related. The vehicle was never raised on a hoist nor put on an alignment rack. I let Burton Heights Auto Body repair my vehicle and was not satisfied with the service, nor the deceit and unkept promises. I have referred many people to this establishment in the past making the company many thousands of dollars. That does not include the thousands that I have spent. Yet, when I had to go through the process all Jim cared about was the insurance check and not making the customer happy by meeting the requirements and promises that he made to me. Deceit is not good business... NO MORE REFFERALS!

Was unable to remove my prior review…read more Am working with Eds Body Shop as cost of repairs from a crash exceed Insurance value of car. Had added enhancements on car. Am looking for a detailed list of repairs to discuss. Or if Eds recommend second opinion.

So far the pervious posters review has not been my experience at all. Communication has been…read morehorrible. They have never called me. I've had to call them every time the truck was supposed to have been done and wasn't for some reason or another. Last week it was early this week. Wednesday it was tomorrow. Thursday it was tomorrow by 3. Today I had to call at 2:00 to make sure it was done and was told I could pick it up anytime before 3:00 because they were closing early. When I asked why they never called so I could actually make it there by 3:00 she claimed she had just then been told it was done. I really don't believe her this time. Every time I have called she was just about to call me. She did make arrangements for me to pick up the car on Saturday, but it really is the least they could do at this point. They have had the vehicle for 22 days for a $3,000 repair. In the end they did good work. Worked out the details and met us on Saturday to pick up the truck. Will I go back? I don't know. I sure do wish they communicated better.

They charged me $50 to drive 5 miles down the road only for them to tell me they can't touch my car…read morewithout a police report (no property damage), Melissa on the phone had a hell of an attitude when I asked for my money back. Will not be using this towing company again

They did a great job picking me up at the worst time of year to be stranded on the side of the…read moreroad.Dispatch was concerned about Me to the point of even making sure I had a place to go for the night.They get a Travy two !Thank you.

Andrea did a great job towing my car\! She was professional, helpful, and made the whole process…read moreeasy and stress\-free\. She handled my car with care and was very respectful throughout the whole experience\. I really appreciate the great service and would definitely recommend Andrea to anyone who needs a tow\!

Worst experience ever! They came and towed my car after a wrec, said it was totaled and brought it…read moreback to their lot. When I went there to retrieve my belongings from inside my vehicle, they had removed two wheels, someone went through my center console, took out the insert and dumped out all of the contents. They went into my toolbox in the backseat, stole my wrench socket set, ( the wrench socket and all of the individual sized sockets) closed my toolbox afterwords. that was the only thing missing from my toolbox and I checked the entire vehicle three times to be sure. Dont let them take your vehicle. this place sucks. I'd give them 0 stars if possible

I took my Honda Accord to Bob's. I thought my transmission was out and he agreed totally lied and…read moretried to charge me 1400 only to find out it was the CV axle if you're gonna deal with him make sure you get a second opinion his first one was definitely not true

i was referred to Bob by a local dealership. The guy said Bob was the person to go to. Bob took…read moregreat care of me and was looking for my best interest. He went out of his way to get answers to the problem. He went so above and beyond for me I would recommend him to everyone! Thank you Bob!

Great service, excellent communication, easy to make appointments and always on time…read more Highly recommend.

Observed first hand the repairs performed, clearly they don't have a clue what they are doing…read more Boast things they are not, make claims they shouldn't be. Set vehicles up to come back sooner.

Got my vehicle towed from one storage place to a new storage facility here in Holland. The entire…read moreactivity went off smoothly and Holland Towing could not have been easier to work with. Truck arrived ON TIME and delivered the vehicle to the correct location and even helped me get it into the storage garage. THANK YOU so much. This is the first time I have used Holland Towing but it won't be the last. Highest recommendation possible! And at a reasonable price Gary M

More expensive than other towing companies around the area. 80plus more $ for the same distance.read more