Observed first hand the repairs performed, clearly they don't have a clue what they are doing. Boast things they are not, make claims they shouldn't be. Set vehicles up to come back sooner. read more

So I take off in my 1998 Ford Ranger the other day and turned on the 4 wheel drive and instead of coming on the indicator light just blinked. I didn't want to work on it in the cold so I call Maplewood. They say fine bring it in. I go a little further and see my turn signals are out, 4 way works but no blinkers. I call Maplewood back and add in the turn signals don't work either. I get home and think maybe I turn the truck back on and it will just work this time. Turn the key and the dash goes black it reset the clock and radio stations. I call Maplewood back and happily add in that trying to start it shorted out the ignition switch indicating according to Google that the problem with my truck systems is failed power distribution per the ignition switch. When I dropped it off I told them if the ignition cylinder was bad too please don't upgrade it to a chip key hopefully it's just the switch (yes I told them that). They parked it for me in the place they put vehicles that may not start because of the failing ignition switch. So the Next day Jeff over there calls me and says they have been tearing into the 4 wheel drive and it's $650 to fix it and $375 for a new turn signal lever. I ask him why didn't they start by changing the ignition switch as it's very likely to be the cause of all 3 problems since they happened all at once. Jeff said they were unable to duplicate the ignition problem but did have solutions for the other 2 problems but the 4 wheel drive may not work because it has a GEM in it that can't be replaced if it is bad. I asked Jeff if they saw the clock wrong and radio presets gone asking him wouldn't I have to unhook the battery cable for it to be like that. So Jeff says "I don't know that you didn't", and I have no idea what he meant by saying that. I told him I just want an ignition switch no work on the 4 wheel drive and no work on the turn signals, please just change out the ignition switch. Jeff put me on hold for several minutes then told me come get my truck Maplewood wasn't interested in fixing it for me. I went and got my truck, stopped at AutoZone on the way home and got an ignition switch for $25, watched a YouTube video and put the ignition switch into the truck. Then I put back the fuse, wire nutted the leads Maplewood left hanging from the transfer case back together and the ignition, turn signals, and 4 wheel drive all function perfectly. I saved over $1000 by getting kicked out of Maplewood with my truck. Response from the owner: Thank you for your review Reginald. I appreciate your feedback. We chose to no longer provide service for you due to you yelling at Jeff. As we try to provide quality and honest service we quickly discovered that you did not want to hear us out. Once we discovered that we are unable to earn your trust it became beneficial for both parties to step away. I hope you are able to find a repair facility that can better serve your needs and earn your trust. And now the owner of Maplewood Auto has added his peace. Because I'm an Army combat sergeant having been deployed to Afghanistan I am both used to accountability and being sensitive to the way I'm responding to stressful situations. Jeff called me and I tried talking him into leaving my transfer case and turn signals alone and just fix the ignition for more than 5 minutes and hung up with Jeff spending over $1000 on repairs my truck didn't need. So I called out to God in prayer asking for help because I don't have $1000 to spend on repairs my truck doesn't need and I did want the ignition switch that the truck did need. I thought God wanted me to call Jeff back and work on convincing him to make the correct repair again. I didn't mean to raise my voice I was very frustrated with Jeff refusing to help me. Now I do feel justified in saying that if Maplewood is going to let Jeff Overcharge combat veterans by $1000 a pop he my need a little thicker skin, some sergeants may have even started swearing at him over that kind of money. I feel overall blessed by God that I was able to fix it myself for $25 and was delivered from having to spend over $1000 on unnecessary repairs. Justify your employees actions ever how you like, but making them accountable for losing customers through conduct that appears either criminal or incompetent would be much more beneficial to your business serving the community. Pray for me so I can know better what to do next time I feel trapped in by someone selling me something I know I don't need. read more

My daughter brought her car in and left without any fluids in the radiator resulting in levels of damage. They refuse to accept any responsibility. She took it somewhere else to fix all their poor work. I will not go there and do not recommend them at all. read more

I can't say enough good things about Maplewood. The customer service is exceptional and far exceeds any other place in any other city or state. I say that having lived in multiple cities in GA, FL, TX, IL, TN, and MI. We have never been disappointed with their service here and most importantly, their honesty. This is a business that will forever be a staple in Holland because of the reputation they've built with their customers. This review is long overdue, and to be honest I wanted to keep them a secret because they're so great and can be booked for weeks out but I have to give credit where it is deserved. We have our oil changed here regularly and my parents and siblings bring their vehicles here for service of any kind. There will never be another place that compares and we will be forever customers supporting this business because of their true commitment to great service and being a business you can trust. That's a hard thing to say nowadays. Overall, 100 stars and more for Maplewood Auto! read more

Overcharged acct. then wouldn't make it right. Blowing up my checking acct right before holiday weekend. Had to get the bank to fix their screwup. read more

Sent here by a family member. He must really like me. The maplewood team is great to work with and have been helpful several times for my Hope student. Service is timely and the team really made the process easy. Holland is very lucky to have a local team to trust for auto service. read more

I spent $1799.99 at Christian Brothers in Holland. After going back another time I still could not drive 70mph safely. I took it to Maplewood and for $130 they repaired all of the mistakes and gave me a real wheel alignment. My steering wheel is now straight. Great Service! read more

I walked in thinking I had to pay over $1k for an emissions light coming on due to sticking fuel injector on my 2019 Honda Pilot. I was grumpy as I was annoyed with the car having issues at 50k miles. Maplewood guys were so great, they helped me look up the recall I had thought I had read about but could not find for my year, encouraged me to call a couple dealerships to see if my vehicle was included, and even gave me a print out of the actual recall so that I can push on Honda if my vehicle is not included to understand why, They could have just done what I asked but they did not blindly move forward today on my scheduled vehicle appointment and spent time answering all my questions. They let me ask a lot of questions too and treated me respectfully and as a woman I really appreciate that since it is not always the case. If you want to go to a place that is honest, fair, hardworking, and does great work, this is the place to take your vehicle!!! read more

Always priced fairly. They always get things done right. I think i had 3 repairs for less than 300 one time! They are knowledgeable, straightforward and tell you exactly what you NEED to hear. They do not give you the run around and throw parts at things. They offered to meet me somewhere when I had a difficult, frustrating electrical problem on a Volkswagen years back. Don't really take my car anywhere else. read more

I've been using a vehicle that belongs to my sister and it started making a very loud and strange noise under the hood. My sister swears Maplewood is one of the few really honest auto repair shops she's ever been able to find. Well, I'm pretty much an idiot when it comes to cars and I didn't want to return the vehicle to her broke down so I went by Maplewood and was silently praying that it wouldn't be over $300 to keep the stupid car from self destructing while I was driving it. I have no doubt that the man who helped me instantly picked up on the fact that I knew nothing about cars and if he had wanted to he could have suckered me out of a lot of money. Instead he came out to look at the car and listened to it and told me how I could get it fixed in 5 minutes and it wouldn't cost me a penny. I won't say what the problem was since I'm not about to have everybody who reads this know just how ignorant I am since it was probably something that 99% of the people would know and I should have known how to fix the problem. So anyways I took the mans advice and the vehicle now runs good without any alarming loud sounds coming from under the hood. So if you're like me and tired of being ripped off by unscrupulous auto mechanics stop in here where they don't have a "girl tax" (that's where a mechanic charges for unnecessary repairs even if they aren't needed since they assume girls and dummies like me won't know any better) and they will be honest and only charge you to fix items that really need repairing. In a few months I'll be buying a car and when I do I now know that Maplewood will be my go to auto repair shop. Good job Maplewood and thank you! read more

These folks are honest and do good work. We've had old cars and they've helped us keep them safe and reliable for over five years.

I am very satisfied with Maplewood Auto. They were very fair and honest. I will likely give them more of my business.