Well long story short We bought a 2025 jayco. Card hanging…read morein camper said solar on board! We have no solar and I believe We are being ghosted! So where ever We can let.people know, is where I will advertise until they stand behind their trailers. I saw on another review page we are not the only ones!! Same issue!! That is one of the reasons we bought it !!!! Beware!!!

Was looking at a unit online that we were very interested in, but due to the distance we were away…read morefrom there couldn't go see the unit for almost a week. Was told I could make a deposit to hold it with no commitment, fully refundable if the unit didn't meet our expectations. So, I put a $1000 deposit on it to hold it. When we finally got to see the unit, we knew that it wasn't for us, too many little issues that we found right away, made us feel what else was hiding. We backed out of the deal, but they won't refund our deposit even though they told us upfront that "since we hadn't seen the unit, it would be refunded". Got some line from the salesman about Trust and this being a Trust thing. Yeah, it's about Trust alright! This place is as untrustworthy as a business gets!

First of all, before the sale their was an issue where the shade holder was ripped off the wall,…read morethey fixed the hole but didn't address the real issue which is when the recliner is pushed all the way back it still hit. Then less then 90 days after purchase and just on the second trip out, got all set up and the A/C would not even come on. Contacted Good Sam which Camping World misrepresented to me and they referred me back to Camping World since it's under warranty. I specifically asked the representative as to why I have Good Sam if they can't assist me and that it's not worth the service until the warranty expires and he even agreed. Called the Grand Rapids service department and they have no after hour drop offs and offered nothing other than for me to take off to drive 1 1/2 hours to them. Sales manager was not sympathetic at all and simply said, "well other people figure it out, so can you". Definitely will not take my business there nor refer anyone there either. Very poor customer service and in my opinion, not very honest people when they sell you a worthless service (Good Sam) when they know well enough it's worthless during the warranty period.

Buyer Beware! I would rate them zero stars if I could…read more We purchased a used trailer from Camping World in Grand Rapids, and it was a huge mistake. By the time they finished adding fees, services, and extras, the final price was substantially higher than what we expected. If you're considering buying an RV here, I strongly recommend hiring an independent RV inspector before signing anything. Camping World claims they perform a thorough inspection on every used RV before selling it. Based on our experience, I don't believe that's true. Our problems started almost immediately. Issue #1: About a week before our first major camping trip, I went to extend the slide-out and discovered there was no power from the 12-volt system. The battery was completely dead. I bought and installed a new battery, which allowed me to extend the slide, but by the next day that battery was dead too. I had to manually retract the slide and tow the RV an hour back to Camping World. Their service department found loose wires in the 110-volt connection that prevented the battery from charging. This absolutely should have been caught during any legitimate pre-sale inspection. Issue #2: Once we arrived at our campsite, we discovered the water heater didn't work. Thankfully, we had purchased the extended warranty, so it was covered--but it still took three weeks to get authorization and complete the repair. During that same trip, the black tank dump valve became stuck open because debris had been left in the tank by the previous owner. Again, the extended warranty covered the repair, but it was another unnecessary hassle that should have been prevented before the RV was sold. We also purchased the ceramic coating package, which I consider a complete waste of money. I previously sold ceramic coating products for years, so I know how they should perform when properly applied. Camping World either does not apply the product correctly or, based on what I observed, may not apply it at all. Our RV was dirty when we picked it up, with black streaks still on the exterior. After washing it, water did not bead or sheet off the surface as it should with a properly applied ceramic coating. That raised serious questions about whether the coating had ever been applied. After our second camping trip, I noticed a repaired area on the camping side of the RV. There were obvious paint runs, and graphics that exist on the opposite side were missing. You could even see the outlines where the original decals had been. Camping World denied performing the repair, but it's concerning that this damage was never disclosed. What really left a bad impression was the sales process. While we were signing the loan paperwork, several employees walked by and commented things like, "Is that RV new? It looks brand new." They all knew it wasn't new because Camping World doesn't even sell this model new. It felt like a deliberate attempt to make us feel we were getting something newer than we actually were. I returned to the dealership to give them an opportunity to make things right. The sales manager simply told me that used units are sold "as is" and refused to address any of our concerns. We also spent a significant amount of money on accessories and upgrades in their store. After this experience, we will never purchase another RV or any products from Camping World again. We'll also be sharing our experience with friends, family, and anyone considering buying from them. Do your homework, have an independent inspection performed, and be extremely cautious before purchasing a used RV from Camping World.

Tyler came out to address an electrical issue on our 5th wheel no one could figure out. After a…read moreshort time, he found the problem and done at a reasonable cost. Very friendly, VERY professional. Tyler knows what he is doing! You cannot go wrong here. CALL THE RV DOCTOR!!! You won't be sorry.

Tyler and Beth are amazing! They work with warranties which is unheard of for onsite repairs. I am…read morea full time camper so taking it to a shop would be an huge undertaking. I also paid it forward with a 7yr extended warranty. I am impressed with how he came to address my furnace issue multiple times until it was resolved. He really stands behind his work! He also fixed my kitchen faucet that was leaking. While he was addressing that he put a water filter on the main in-line for my rig. My shower pressure increased immediately. Good bye build up, hello clean water from the tap. Highly recommend you Call the RV Dr for your RV ailments! Happy Campers all around!

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

I bought a 2017 5th Wheel from American RV. A few things happen to the trailer and I drive 3 hours…read moreone way to take it back to American RV (service) in March 2018. A seam by the kingpin separated on our drive home, 2 of the slides were leaking water, the latches on 1 of the outside storage doors were sticking, the tv wasn't working and the automatic leveler wouldn't turn on. They actually fixed it a lot faster then I thought, about 1 week. But when we got there to pick it up, the automatic leveler still wasn't working and it had to be jumped. A week later, while we're on vacation, 1 of the slides that were fixed is still leaking water, the USB outlet quit working, 1 of the outlets in the bedroom was dangling from the ceiling and worst of all the same slide that was leaking tore a hole in my floor and there was a huge bubble in the wall behind the couch. Now, this is where all the drama begins!!!! I take it back to American RV (ANOTHER 6 HOUR DRIVE) to have them fix it in April 2018....I just picked it up yesterday JUNE 26, 2018 AND THEY DID NOTHING, THEY'VE HAD MY TRAILER FOR 2.5 MONTHS!!!! This whole time HOWARD in service kept telling me that Winnebago was holding up the repairs, all the parts were on back order, they wanted a labor estimate with the part estimate....REALLY?? Why wasn't labor included to begin with????? Anyways, I call Winnebago and ask them what the problem is and come to find out, they don't even have a work order or a warranty repair request on file from American RV. They have nothing. So now Winnebago is trying to find out what's going on. The same day I speak to Winnebago, the dingbat HOWARD calls me to give me an update. An update on nothing. He says they're still waiting and nothing new has happened. So I advise him of what Winnebago told me...they don't have a work order...Howard obviously becomes quiet and says, let me find out what's going on and I'll call you back...that was June 3, 2018, and I haven't heard from him since. He refused to call me back, he refused to talk to me, he even refused to talk to Winnebago...when Winnebago's customer service called Howard yesterday June 26 to see if the trailer was in 1 piece so I could pick it up...Howard was rude and nasty to him. He asked him why was he calling him and he would only speak to me about my trailer and that he would call me directly!!! REALLY??? The idiot won't even speak to me...and needless to say, he never called me. So I called Howard to tell him I was coming to pick up my trailer, of course, he didn't answer the phone, I spoke to someone else and asked him to pull my trailer out cause I would be there today to pick it up. I called back around 5pm because I had a feeling that (maybe) it wasn't moved. The receptionist told us Howard said "You already spoke to someone and they said it would be out there", pretty nasty yet again. This idiot is unprofessional, incompetent and rude...I can't believe this guy still has a job or that his employer tolerates his behavior...especially the way he was nasty and unprofessional with Winnebago. It's obvious I slipped through the cracks and this guy dropped the ball. Even Winnebago said they gave him numerous chances to redeem himself and he NEVER did. And you have this clown in service???? What a joke. American RV Service is the worst business I've ever dealt with. I think everyone is still disgruntled because Camping World bought out their crappy business. If you don't believe me, buy your RV from them, and make sure you take it in for service...you'll find out how horrible they are.

I needed my camper repaired and after dropping the unit off and then waiting for over a month the…read moreservice person, Dave, called me and asked if they had authorization to do the job. AUTHORIZATION!, NOW YOU ASK ME!!!! Then after attempting to straighten that out and having to get my claims adjuster involved for a second time, these dimwits then decided that nothing would be done until I had paid them thousands of dollars up front. Granted I had already been paid for the repair by the insurance company and had the money ready but they waited an additional MONTH! before telling me this!!! I have had nothing but poor service from this place. It was the last straw and I picked up the unit, untouched, unrepaired and waiting to see if they were going to attempt to charge me for storage. Luck for them they didn't as I was prepared to do battle over this ridiculous waste of time and effort. If the new owner, from what I am told, the old owners son, wants to run this business into the ground then he sure has one heck of a business model to do it! This place is pathetic! From the time I initially walked into the door until I drove out the gate with my unrepaired camper I was astounded with the stupidity, and lack of customer service. At one point during the long duration of storage at American RV the sales person actually tried to get me to trade in my camper so that I could then go into hock with them for a new one! What an a$$hole! I wouldn't recommend this place to anyone!!! You have seriously made it to my sh*t list and I will be posting this everywhere!

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

Alex did a great job with our electrical problem. Took time to study the situation and verify the…read moreproblem.

From the owner: Mobile Rv and motorhome repair Service…read more Winterize Fully licensed Pre buy inspections