I bought the cheapest car on their lot, but they treated me like I was buying the most expensive…read morecar. From start to finish they were responsive, attentive, helpful, and went above and beyond to ensure my experience was truly a positive and memorable one. Used car shopping can be incredibly nerve wracking, Shannon with Encore put my mind at ease right out of the gate and sold me a great car at a fair price. Best used car experience I've ever had, and I will send all of my friends and family to Encore first if and when they're looking for cars in the future.

I had a great experience buying my car from Shannon at Encore Motorcars, he was very professional…read moreand made it an easy decision. My work schedule wouldn't allow for me to get to the dealership, so he actually brought the car TO ME.. TWICE! Once to test drive, and then AGAIN to buy. He was so accommodating and friendly and I'm extremely pleased with my purchase! Thanks Shannon and Encore, I highly recommend doing business with them!!

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

Did a walk through of the used cars. No reps came out to talk. After looking at several cars their…read moreused prices where pretty high compared to market value. Not very impressed with them.

I had dealt with CarMax back in Southern California when I sold my car. I had pretty much same (but…read morequicker) experience at this location. As a reference, I came here to sell my car. + Trevor touched based with me on the phone on the day of my appointment. + Christy helped me and it took her maybe 10 mins or so to move my car, get the paperwork, then another 5 mins or so to scan the signed paperwork etc. + In 15-20 minutes, I had the check in my hand and waiting for a Lyft. + They consistently offered more money (~$3k more) than other rivals (Caravana, etc.) Make sure to check with them on pricing even if you don't plan on selling your car here. Doesn't cost you to get a quote with them. + They called Lyft for me (60 miles radius) free of charge. + Streamlined process. Uploaded all documents online the night before and had no issues with the website/form. - I live 2 hours from the closest CarMax location (this one). I wish they had another location closest to Detroit area (let's say). I had to catch another Lyft from mid-point to my home, but it wasn't that bad.

We just bought a car from carmax. I was very hesitant and scared but everything went very smoothly…read more After submitting the online paperwork, the entire experience probably took 45minutes. There was no pressure. Our sales rep was Diamond. If you dislike dealerships I recommend going this route. We had zero issues with carmax in Grand Rapids and the car is running just fine. I would buy from them again and request Diamond.

You made my son's day with the "Lightening McQueen" car out front! Thank you for making our boy…read moresmile!

Wanted to make sure everyone know how the dealership is a scam and sell you cars that are broken…read more Their customer service is lacking in all departments. They installed an airtag in my car and then refused to admit. We found in under the carpet under the dash. They are car broke within a month and the service department would not take it serious.

It's been about a year since I visited this location, but I still think about the experience I had…read morehere and felt it was important to share. I was in the process of buying my first car and decided to visit a few different lots. Unfortunately, the behavior of the salesman showing me around this lot is the sole reason I chose not to move forward with purchasing the car I was interested in. As a young woman shopping for a car on my own, I was met with condescending remarks such as, "Why didn't your boyfriend come help you find a car?" This comment was not only dismissive but presumptuous--how would he know if I even had a boyfriend? It was clear he doubted my ability to make decisions independently, which made me feel undervalued. When I asked questions, he was dismissive and unhelpful, leaving me frustrated and disrespected as a potential customer. Thankfully, I went to another dealership where I was treated with respect and purchased a car completely on my own. This experience stands out to me because it shows how much a salesperson's attitude can influence a decision. I hope this feedback helps this company better train their employees on professionalism and customer service. Everyone deserves to feel respected and empowered during such an important purchase.

excellent staff, upfront on repairs, 100% lifetime warranty on all repairs. Low pressure, quality…read morepeople that are not only easy to work with but also professional. They seem like they truly care.

Wonderful folks, kept me posted on shipping my cars to me, paperwork went smoothly now just to…read moreget inspections and Kentucky titles

No dealer financing, slightly high pricing, and low trade in offers. Some clean cars, but…read moredefinitely not a place that makes it "easy" unless you are a cash buyer perhaps.