Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

Recently purchased a Acura MDX from Fox Acura. Amazing vehicle. Great experience from all I spoke…read morewith! Including the service department team, who shared similar interest. Aimee was so kind and helpful in the financing portion. Cory and Jacob were kind, informative and moved the process efficiently. They even delivered the MDX, due to me not trading in a vehicle. That was a first for me. In my 40 some years of purchasing cars...best experience ever! Much respect and appreciation!! Thanks so much! Mark P

Excellent car buying experience . Very friendly and professional staff. Good price and good trade…read morein price to take the hassle out of selling my Tahoe. Thank you Fox Acura Grand Rapids !

I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Dykstra was an absolute LIFE SAVER for me. Picture it: I'm picking up my best friend from the Grand…read moreRapid's airport at the start of my birthday weekend (six other people were also coming in). We make a Costco run, and then my battery light goes on. I call my mechanic in Chicago who tells me to get to a service station immediately. I call two places without any availability, and when I call Dykstra they said they would do their best to help. And did they ever! They got my car in right away and diagnosed the problem (my alternator). Their waiting room was peaceful, clean and quiet. We were even able to store the Costco perishables in their refrigerator! What could have been a horrific start to my birthday weekend (aka, dead car on the expressway in 90 degree heat) ended beautifully. I am so thankful for this experience!

Told me I would be charged around $80 to change the battery! Ended up being over $200 to change a…read morebattery! Pathetic! Wouldn't bring my lawn mower to them!

My family has been taking vehicles to this shop for years and never had a issue until today... The…read moreemployees were always considerate and trustworthy, even offering a free shuttle right down the road so I didn't wait in shop. Today I called about getting an inspection, the employees were extremely argumentative and blatantly rude. The first(maybe Daniel? late 40s-50s) raised his voice to talk over me, then the second(Jack) laughed when I expressed dissatisfaction with their phone etiquette. I almost thought I called the wrong shop with how disgusted I felt, checking out other shops as we speak.

I'm wondering if their prices reflect a company over charging for insurance reimbursement... over…read more$600 for a rear light assembly is WILD. I checked the dealership for the same part and couldn't get close to that cost. Someone is getting scammed- don't let it be you.

Completely disappointing! Took my son's truck in to assess the transmission. After quoting nearly…read more8k to fix we decided to go somewhere else. BUT then I was charged just shy of $800 just for the assessment!!!! I realize that there time is valuable but this is just plain crazy. Will never use their services!

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Worst service ever! Continuously failed on promises to complete and they failed to communicate…read more Instead of admitting that he can't fix it and accept responsibility as the business owner, he blames his employees for the work not getting done. He has had the car for almost three years. We have tried to be understanding but enough is enough.

My number 1 place to take my vehicles. Always professional and courteous and prices are reasonable…read more They are also fair and truthful unlike Belle Tire who tries to always sell you things you don't need. Love this place and won't take my vehicles anywhere else.

I had two vehicles severely screwed up by this place. I EVEN HAD TO BUY ANOTHER CAR BECAUSE OF ONE…read moreOF THEIR POOR AND SEVERELY NEGLIGENT SCREW UPS. For my SUV they didn't tighten the caliper which FELL APART ON THE FREEWAY with my wife and newborn baby in the vehicle at the time. It really screwed up the vehicle and still doesn't drive normal after a thousand dollars of repairs. Over the past... 6 months? I have been taking my other car back and forth here to fix the steering. 5 times! They said they replaced the power steering each time and it was unbelievable. They recently admitted they only replaced it twice. Shame on me for thinking they just made an honest mistake the first time. Let this be a lesson to all about the kind of work results here. Jeremy and Sarah were not good help at all, they apparently run the place. Whenever I come in I never see anyone working. The shop (different company) that fixed the car said Monro forgot to put a bolt on, forgot a clamp, and a hose wasn't connected. Plus a lot of other stuff detached and "there is no way the car would have been able to travel 500 miles with all the stuff detached, even two engine Mount bolts were removed and upon close inspection they were recently removed" I would not recommend anyone come here for anything that requires a bolt being removed. And based on that poor attention to detail probably wouldn't want them touching anything.

$106 for an oil change? My car doesn't need synthetic oil and they did anyways without asking…read more Not from Michigan my advice is ic you're a tourist just go somewhere else's

great service! they helped me out when other shops wouldn't with their free exhaust check and found…read moreout it was a minor issue. good people

had great service today on my ball joints and suspension. Drives smoothly and they took good care…read moreof my car. very happy with everything they did to make me safe. thanks! I'm definitely using them for future work on my car.

Ted S. was very helpful. He genuinely cared about getting me the right vehicle. Not just selling…read moreme what he had. Mike and his team were very courteous and professional. Very good car buying experience!

Bought a Kia Niro here in March 2025. They reportedly do check overs on the cars before they leave…read morethe lot when sold. Not sure who checked it but my car has completely stopped working two times in less than a year. Transmission shot, brake issues, engine issues. I'm so disappointed. None of this was on the carfax or any warnings on the car. The Kia dealer in Kalamazoo were shocked the car was sold to me in this condition and were completely confused why the service lights never came on. Also, once you buy a car, communication is at absolute zero when you leave in your new car. I reached out several times for questions and concerns and NEVER heard back. Jay, the financial administrator, do not expect ANYTHING besides too much talking about up charging you for everything. I had several questions regarding the loan after and he refused to communicate back. Disappointed and will not be buying Kia again. I'm already having to sell my car I've had less than a year.