I honestly wish I could give a star negative rating. The minute we stepped in me and my friend were looked at and treated as if we could not be trusted with the merchandise. It was to the point where the lady literally FOLLOWED US INTO THE DRESSING ROOM TO RETRIEVE THE DRESS BACK BEFORE WE TRIED IT ON!!! I'm not sure why we were treated this way but she acted like we didn't deserve to buy these dresses because we were black and I don't mean to play the race card but I don't like getting The side eye when my money is being spent for your shitty service!! I will not be recommending the boutique to anyone and will not be returning!! read more

Z Couture we will be back! A great prom dress shopping experience.? The dress was perfect and was even on sale! The staff made us very comfortable, gave us room to shop and staff carried and rehung dresses. Grandma got to set and watch the parade of beautiful girls try on one lovely dress after the other! Even a Dad was enjoying the dress buying experience. See you next year for a Presentation dresses read more

I came to Z Couture to purchase a Pink Pewter head band. I stood at the counter and was never asked if I could be helped. There were two ladies working and neither one even looked at me or acknowledged me with even a welcome. Customer service is so important especially at a place that caters to monumental moments in ones life like a wedding or prom. I just came for a head band but I cannot imagine how they treat ladies that are shopping for something more. I walked out and chose to take my money elsewhere. read more

Z Couture is the best! I purchased a dress for my 18 year old daughter for graduation next month. When we arrived at the boutique, we were immediately greeted by Kristen and Lori. They're an amazing team and we're extremely helpful. They have a wide variety of dresses for all occasions. The store is extremely clean and somewhat spacious. Lori and Kristen gave such a warm reception that I will be returning to buy two more dresses next month for another event! Since my visit, I have recommended that friends and family go to Z Couture for their dress needs. Kristen and Lori were very professional, kind, helpful, welcoming and friendly. They were everything you would want when making such a purchase. Keep up the good work guys! See you soon! read more

The service here is abysmal. I came into with my sister to look for a maid of honor dress. No one helped us and it was obvious no one was helping us look for a maid of honor dress because there were a handful of teenagers with mommy's credit card looking for prom dresses. The other reviews on here seem to say that the service is always this bad and if anyone is looking for a bridesmaid dress, a maid of honor dress, a prom dress that really is unique, or even a non-traditional wedding dress I HIGHLY recommend The Bridesmaid Store in North Austin. The service is amazing and your choices are literally endless. read more

Came here to buy a reception dress for my wedding. Although the dress I picked out didn't fit, I still was treated very well. I was greeted by a friendly employee and she was very helpful with getting a fitting room. She even zipped me up!! I ended up skipping on this BEAUTIFUL dress, but I did buy some shoes. Got them within two weeks (before the lady said I would). The sales lady called and left me a friendly voicemail saying they're ready to pick up whenever I could. The dresses are top of the line and very fashion forward. I read other reviews for this store, but I was treated very well by attentive/friendly staff. I would recommend this store... too bad it wasn't opened when I went to prom!! read more

Lots to choose from. Salespeople were very helpful w fitting. My daughter found her perfect dress!

Great sale! We got a good deal on a few different dresses. Be sure to ask about the sales, or sale rack. The dress selection was great and were happy with our purchase. read more

Stopped in for a prom dress for my daughter...she's a bit of a fashionista. The owner and her staff didn't skip a beat! They catered to my daughter and her every wish like she was Cinderella preparing for the ball!!! I would recommend this store to everyone! read more

I recently had the experience of shopping for a prom dress with my youngest daughter and was very pleased with the selection, price point and the outstanding customer service we received. I have told all of the mothers of my daughters friends to shop there! Best store in Austin to buy that special dress! read more

I came here looking for a dress for prom and I came at a good time too -- they were having a Spring Break sale. I got a dress for 70% off of the retail price (and it's GORGEOUS!), but I didn't really care for the service here. The owner was a bit curt, especially when I asked if I could receive any sort of discount on the dress I wanted, due to multiple areas of fraying after multiple people trying it on, so that it could offset the price of a tailor I would need to fix it. I asked another saleswoman and she said the same thing, that the sale was already a good deal on the dress. I understand that they are a small business, and I am happy to support local stores, but having no leeway on the price was a little disheartening. read more

Probably one of the worst dress shops that I have been to. I walked in and started looking around and no one from the staff came to acknowledge me or ask if I needed help. After a while I looked around for a employee trying to figure out the layout of the shop. One of the girls asked if I had been helped and said she would get to me after she rang up a customer. 20 minutes pass... still nothing. I ended up picking two ball gowns. Which while I was looking a rude teenager and her mom just came right up next to me and started pushing gowns on the rack toward me while I was looking at a dress... I had to walk the dresses I chose to the dressing room by myself. The dressing rooms are tiny with no mirrors. You have to walk out and step in front of the whole store to look in the mirror. Anyways. Moral of the story. Terrible service. Weird dressing rooms. And over priced gowns. 99% of them were Sherri Hill and $300+. Seemed like you have to be a entitled rich person to get a staff member to acknowledge you. read more

Terrible service! The dresses are beautiful and they seem to have a pretty good selection but the ladies that work here obviously could care less about selling any product. I feel bad for the dress designers who have their dresses here. I took my daughter here for a specific dress which they didn't have, so we wanted to look at other dresses. Her and I basically had to take care of ourselves. They never tried to help us find a dress or offer any support. She found two dresses she liked but I refused to buy a dress there to support such bad service. We will be heading to a shop in New Braunfels and San Antonio. Don't shop here! read more

So rude! I came in here with a friend of mine looking for a prom dress and the customer service here is horrible! When we got there we were automatically greeted but then ignored almost immediately when 2 other women walked. They didn't bother asking us what we wanted or helped except when I grabbed a dress to hold they took it out of my hands. They also are very rude when asked about something being fixed on a dress, like beads falling off the dress. I understand I may not be wearing or look like your typical rich girl who frequently walks around the store, but that doesn't mean I can't afford anything! They obviously treat you on the way you look and it's just sad. I would avoid this place at all cost! Also, the selection is horrible. read more

We went in today 8-8-2019, close to 5:30 pm and the young lady working never even acknowledged us. Never offered to help. My daughter tried on 3 dresses with absolutely no communication with the employee and decided to take a picture of the tag and spend our money somewhere else! So completely rude!!! read more

If I could give no stars, I would. I went into Z couture in late February because they had a prom dress on their website that I was in LOVE with. So I went there to try on dresses similar to it so I'd know what size to order. My mother and I got no help. My mom thought we were getting horrible service because we were black, but was like "naw, this is austin". So judging by the rest of the reviews, they are racist. They just have horrible fucking customer service. So went ahead and ordered the dress anyways and 4 weeks after I ordered it (this Monday), they told me it was back orderd until May 10th when prom is April 16th. And now I can't find any dresses that I truly like. read more

I went here with a friend of mine and her daughter to buy a prom dress. They were extremely rude and actually told my friends daughter she was eating to many hamburgers insinuating that she was to plump. When the dress was paid for and picked up by my friends daughter they let it leave the shop with snags and the back hook closure was broken. read more

Absolutely LOVE Z Couture! They are so welcoming and have some of the best service I've ever experienced. They make their customers their number one priority and have help many of my friends find the perfect dress. They have such an amazing selection of on hand dresses to choose from. I will definitely be back! read more

Found a great dress to wear to a wedding-- and it was on sale! Hard to find a formal dress in Austin, but I got one here. Great shop, will be back for sure. read more

I'm only giving them a one star because I'm forced to but we arrived during their business hours and the place was closed!!!! No sign, nothing on their Facebook or website. My sister was excited to try on dresses for her upcoming pageant and we drove all the way in from a small town outside of Austin expecting them to be open. I guess they don't care about their customers to even have the decency to put up a note or something. We will make sure to take our business elsewhere from now on! It's pretty disappointing that this is the first impression they make. read more

I hope this was simply the hired help that were so rude and unwilling to help. If so please find individuals that bring in customers, not turn them away. There are too many other boutiques willing to go out of their way to make this experience a pleasure. read more

Although they have Sherri Hill dresses, they did not have a huge variety or wide selections for those who are not a size 4. I also did not like the fact that they have no on‐site alterations. (Later to be told that they do, however when asked we were told they don't) The only thing that they help my daughter with is zipping up the back of her dress. Moms can't come with you in the dressing room because "there isn't enough room, we'll send her out". Out to the open floor where everyone could see what you're trying on. So if you're a little shy like my child be aware. We just like a little privacy. read more

We came in three times to look and try. Third time was a charm. Staff very helpful and immediately took dresses and placed in dressing room so we didn't have to carry around the store. That didn't happen "somewhere" else. They also have shoes available to try on with the dress. Overall we had amazingly helpful service and a beautiful dress for prom! read more

Love Z'Couture for formal dresses. Excellent customer service and huge selection of gorgeous designer dresses! I highly recommend Z'Couture!

Walked in looking for a Quinceañera (15th debutant style Birthday) dress for my daughter with no expectations of finding it because we had been visiting bridal shops all along. Not only was she able to find a beautiful dress that was age and style appropriate, but to top it all off it was less then 1/2 our budget!! My daughter left super excited and elated with her dress and I couldn't be happier with the price. The staff was helpful and attentive. We will be back next time we need a formal outfit!! read more

HORRIBLE SERVICE. I was talking to my friend when she came out of the dressing room to show me her dress, and while she was walking back in, the women shut the door on my face while i was still in mid conversation! Also trying to take a picture to show the dress to family is apparently a no-no because we got yelled at for it. AND to hold the dress for ONE DAY is an extra $30. WTF. Definitely will not be returning. Horrible. read more

We drove over to Austin to look at prom dresses. They have a very large selection and the shop is so cute and clean. The two girls working were extremely helpful and very sweet. We had a great experience at Z Couture. read more

I had a wonderful experience shopping for a pageant at Z Couture! Our sales helper was attentive, helped us pull dresses, and helped my sister get ready (pulling zippers). She also provided great advice about alterations to the dress. The store as a whole was organized, clean, and not crowded. I would definitely come back for future prom and pageant dresses. read more

I wish I could give this place negative stars. They are the worst dress place in Austin. The customer service is horrible. I tried a dress on for my prom that I thought I really liked but wanted to go to some other stores to see what else was around since this was the first shop I went to to try on dresses. They won't hold anything for you and they also don't do returns. I can understand returns but won't even hold it for a couple hours. So when I told them I would just look for it online later the girl pressured me into buying it saying that she was positive it was going to be sold out online. They pressure you lot into buying the dress and then you go to prom wishing you had looked more. Prom is supposed to be a fun time and they make it a very stressful and up pleasurable experience. They won't let you take pictures of yourself in the dress as you're trying it on either. They are literally the worst dress shop ever. I will never go here and I highly suggest no one else goes here. read more

Best place to find a formal dress for any occasion. They have a huge selection and a very helpful staff.

This is my absolute favorite place to shop for formal dresses. Wonderful customer service!

We became a victim of a prom dress website and came to Z Couture in a panic. With prom being only a week away my daughter and I were thinking we would never find the perfect dress. Long story short...her dress came in completely different from the picture and was a fraudulent "designer prom website". The girls at Z Couture were extremely helpful in helping us find The Dress in a crunch. They work with an amazing seamstress and alterations were completed in just 3 short days for the perfect fit. They literally saved my daughters junior prom. The owner also took time to help me get my money back from the counterfeit dress we had ordered! I am truly thankful we were referred to this gorgeous boutique and will forever be our go-to place for any formal. See you for senior year! read more

I went into the store earlier today in search of a dress for my senior prom. My experience started bad the moment I walked through the door. One of the sales associates asked what I needed help with and I let her know that I was just looking at dresses today. She responded with an annoyed tone saying that she needed to know my size to tell me what section to look in. That didn't bother me much, it was one interaction and thought that maybe that it wasn't her normal customer service. She preceded to point me in the direction of my sizes due to the fact that I am kind of in between two different sizes. While browsing I wandered a little out of my size availability and she noticed and abruptly told me that those dresses are a size below me and not where I needed to be looking. After I picked out five dresses I went straight to the fitting room to begin trying on. There was another girl as well in the fitting room trying on prom dresses too. She informed me that she would have to zip them up for me which I understood. When trying on my second dress ( it was a little tight and I knew I wasn't going to purchase it but wanted to see how the style would look) she got the zipper up but when attempting to clasp it, it was getting tighter. Before I had the chance to let her know that she didn't need to clasp it, just the zipper was enough she let out an audible sigh and obvious frustration that the dress was too tight. She then tried to clasp the top piece, she barely pulled it together before dropping it and saying "yeah it's not going to clasp" and then quickly saying "it must just be a designer than runs small" while walking away. In normal circumstances that wouldn't bother me but for a sales associate to be noticeably upset that I couldn't fit in the dress added on to my disappointment as well I was less than encouraged . I tried on my last dress and it ended up being a success, I loved the way it fit, the color was great, and I started to become excited. My mother is unfortunately out of town for a funeral so I ended up going shopping with a close friend of mine. In my excitement I wanted to show my mother and asked my friend to take a picture of me in it. I had never been in the store before and wasn't informed on the policy of no photos. That changed quickly when the sales associate yelled from across the showing area "you can't take photos". Unaware my friend apologized and complied. The whole time during my experience the associate was being polite and courteous to the other customer and her mother showering in her compliments and being as helpful as possible. i don't need the compliments and wouldn't have been offended by it if that was the only wrongdoing I felt. keep in mind, my friend and i both are of obvious mediterranean decent while the other customer was white as well her mother and the sales associate. the difference in customer service seemed blatant and obvious there I felt neglected and as if my business was not valued. I quickly changed out of the dress and left the store baffled. i have worked in retail and know the challenges and difficulties of it however if I treated a customer like that and cost my employer business ,like she did, it would have resulted in my termination. I know many people who have purchased their dresses from the store and have heard praises from the customer base but after shopping there myself I'm not sure how that can be true with the customer service I received. read more

My mom and I came in to look for a dress I could wear as a guest to a gala. We were immediately greeted with a warm welcome by Lori and she steered us in the right direction on sizes. She was very honest and super helpful as I tried on around ten beautiful gowns. Lori was an expert in designers and fit. The selection was great and I found the perfect dress. Lori then gave us a recommendation on an alteration shop and her suggestion on what needed to be done. We are very pleased with our experience and will recommend this shop for anyone looking for a formal dress or gown. Thank you for all your help, Lori!! We will be back! read more

Had a great experience with my daughter at Z Couture. We came in on sunday to look at prom dresses and we were back to back with other girls looking for dresses. The staff was very nice and helpful besides being crazy busy. I was very skeptical about coming in, some of the reviews i read had me second guessing. I want a good expierience for my daughters first important event. After searching online and seeing the selections they had at the store i chanced it. Told my daughter we will just walk out if need be. Well I'm so glad we came. The girls were very helpful, outlined the layout of the store for us and set up a dressing room. Didn't need to much help but for as busy as they were they came by and made sure we were good. After all was said and done my daughter was undecided. The young lady suggested for her to sleep on it and we could come back later. We came back the next day and it was just us in the store so she was able to take more time feeling her choices out. Again the ladys were a great help. We had no issues at all. Thanks Z Couture it was a great first experience for my daughter. You guys have an awsome selection of dresses. All doubt out the window. We will be back! And we will be referring you guys. read more

My daughter and i shopped from out of town and the owner could not have been more helpful....She was so courteous, honest, and did everything she could to get my daughter the dress she wanted...long story, but saved us! We are truelly grateful. read more

Z Couture has an amazing selection of dresses! The staff is wonderful and friendly!! If you need a gown this is your one stop shop and if your gown is not on the show room floor, they will handle all ordering for you!! read more

Absolutely horrible experience! Rude and unpleasant sales staff...on top of the fact they lie to you about pricing on alterations! I will never shop here again and regret spending money at this store!!! Never again.. read more

I came in to Z Couture to shop with my friend for her prom. These women are so rude and ignorant and did not seem like they wanted to be there. I felt so unwanted and honestly, I just wanted to leave because they didn't understand what customer service there. I don't typically write these reviews but I just had to make an account to warn people NOT to come here. read more

If I had to choose between wearing a trash bag than having to go through the hassle of buying a dress from the very rude and unprofessional staff, I would choose the trash bag any day. read more