I've been meaning to write a post but wanted to get my place to a point of taking decent pictures…read moreto show the workmanship. I bought my first place back in October 2013. To be honest, I think I got the place at a steal because the floors and lack of paint didn't do the place justice. I told a friend that I wanted to take care of that before I moved in. Unfortunately, I was working with a tight timeline and didn't know any contractors that would be able to re-finish 1500 sq ft of floors and paint all the walls in a week (time of close date and end of apartment lease). Luis came with high regard. He installed gorgeous wood floors in my friend's apartment. I called Luis and told him what I was looking to have done (refinish wood floors and paint rooms/trim/ceiling of whole apartment). I did some research on Angie's List to see what an hourly rate and a reasonable time frame would be to complete such a job. I met up with Luis at a coffee shop to go over my plans and discuss pricing. I was pleasantly surprised that the price quoted was below my benchmarks. He brought samples so I could see floor colors and I showed him paint swatches I was considering. We settled on a water-based stain in a java-esque color in a satin finish (dries quickly and no chance of a tacky mess while still showing off original wood grain). I also ended up with 3 wall colors, white ceilings with exception of a color in bedroom, and white trim. All to be finished in a week. Given the timeline, Luis planned to meet me the afternoon I closed on the apartment to view the layout of the apartment and to start the following day. We walked through the apartment and he also made suggestions to smooth out sagging sheet rock wall in kitchen. The additional cost was minimal. The next day he brought two guys that he employs to get started. Unfortunately, one of them was in an accident that night driving home and wasn't able to complete the job. This impacted the timeline a bit (additional 2 days) as Luis had to pull guys from other jobs to finish mine. To be honest, I'm a human being and understand that stuff happens. We worked out a plan of what needed to be done so that I could have a place for movers to place my stuff in apartment while they completed the work. Everything was loaded into the dining room (huge space fortunately). The place looked spectacular when they finished. My friends who saw the space before thought I was crazy to buy a place that needed so much work. My hypothesis that all it needed was a paint job and re-finished floor was right. Luis and his crew helped me move all the heavy furniture into the right rooms since I didn't have the movers anymore. Great solution to the time delay problem. In the time since Luis did work on my place, I have referred him to two colleagues/friends. They were apprehensive given the other review on yelp but I assured them that my experience and that of the original referral was different. The both ended up selecting Luis because his price is better than others quoted and he also did an exceptional job on their homes. All three of us continually get compliments on the work Luis did. My only regret is that it took me so long to write this review and spread the word. ...finally contributing to the Yelp, as I rely on it for many decisions.

I found them on service magic and hired them (it's just a guy named Luis and whatever other guy he…read morebrings that day) in April of 2011 to sand and stain my living room/hall floors. They did a decent job and it was fast. No problems. I re-hired them to refinish the three bedrooms in my house just recently. OOPS! BIG mistake! The owner Luis came by on the weekend and we paid him half up front, $650 check (made out to his name not the company - should have figured this would end badly). He said he could start on Monday. Monday came he called and said his van broke down and he was at the shop he would have to start later in the day. He never was able to make it out Monday. He came on Tuesday morning at 8am (the one and only day he was on time) and him and another guy who doesn't speak any English started the work. He finished Wednesday night around 7pm and I came to the house with him on Thursday morning to check it out (he showed up in a nice new Audi, hmmmmmm). It looked good but it was still wet - he said it would be dry in a few hours. So I paid him the other $650 in cash minus $30 dollars because he threw out 3 air return registers that I told him I was keeping and repainting. I put my heat on 80 to speed up the drying time and waited, and waited and waited. SIX DAYS later it was almost dry- almost. Six days - I called him on day five and told him that it wasn't dry and he came by the morning of day six (an hour late) and said that because it was dry now there was nothing he could do to compensate me for my week away from home with my wife and two kids. Even though we both knew it wasn't dry. IT GETS WORSE. So I was pissed. I literally smudged the tacky wet finish in front of him 3 times and he denied that they were wet and refused any refund, fix, or compensation - CRAZY! After arguing with him for 30 minutes. He put the new registers in (and bent one of them) and left. My wife freaked out and called him and argued on the phone and he agreed to come by the next day and buff the finish and put another layer of poly on. I was really nervous about dealing with more of this guy's bad work but could it get worse? YES. They sanded the finish and put another layer of poly on the next day (an hour late of course) It only took them 40 minutes... It dried 8 hours later but now you can see the circular sanding marks all over the floors in all 3 bedrooms and of course it's under the finish. I now realize that he uses the cheapest products, and only put down 1 layer of poly on my living room floors and only two layers in my bedrooms. It wasn't until the floors were dry that I was able to go in the rooms and take a good look around. This is when I found scratched paint off of my walls, nail holes from old carpeting that were never filled in, and other random marks on the walls that don't wash off. I also later noticed that he left garbage on my front lawn like sander paper, pieces of molding and nails, he got white paint on the front lawn grass, and get this: he scratched my floors?!?!? Yes! The same floors he refinished the first time! This is the kind of person/business that gives carpenters/contractors a bad name. After more than a week of problems I'm left with floors that look like crap. I'm not dealing with this guy again. BEWARE!

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

Please do not use Nat-Cat Inc., / Restoration out of Schaumburg. The owner is Miguel Ramirez. We…read morehave had the most agonizing experience and now need to go through it all again because they did not restore our home, instead they damaged it and left work unfinished, abandon the job. Total scam artists, shotty work, unprofessional unskilled workers, invalid workers, constant deceit, misleading, acts of fraud, website is 100% misleading. Icing on the cake - insurance referred us to them so we thought we were in good hands. Just trying to save someone else the hardship.

So we have had a sewage backup in my home and unfortunately my homeowners told me they work with…read morethis company called national catastrophe. I said ok I looked at that review my insurance adjuster had issued and part of the check belonged to me. They had an addendum for the opening and closing of the concrete which I believe was $2300. John turner said I should hand him the check plus my deductible and if there was anything left when they were done I'd get my portion of the check back via check or cash (strike 1) All the floor got cleaned the paneling and drywall cut, I'm assuming the framing cleaned as well. Concrete poured, dumpster filled. Dehumidifier going. I received check from insurance company and told john turner I had to send it which I overnighted it to my mortgage company and he said and we gonna keep charging and keep going. Friday was the last day their crew was here, Saturday they poured concrete (paid $700 for outside concrete guy, (said concrete would be completely dry I. 24-36 hours) charged me $1000 for making a phone call) nobody came Monday Tuesday Wednesday Thursday Friday Saturday Monday then a lone woman came prolly to clean up dust from concrete work. Nobody told me nothing that nobody was coming out for over a week. Strike 2 and 3. This Job started end of October my house is flipped upside down inside out. Their crew I understand in and out they propped screen door open but for like 3 days while taking out trash left the prop on and unfortunately bent my rear screen door. I'm hoping they sell the door closer at Home Depot because it's completely bent. I told them if they are waiting for the check to complete the job then don't come back. I don't pay my auto mechanic before they do repairs. I don't pay carpet cleaners before they clean carpets. Why would I pay for a $19,000 job + after deductible when the demo isn't even completed. Hell they didn't even tear the carpet off the stairs. I'm sure I paid for the dumpster. I received check on Saturday deposited it cleared on Wednesday. John turner picked up check for the demo work they did (over $7000) picked up check and told my wife the dumpster was being picked up tomorrow. Is that his call? Or is it because he was fired for job abandonment without telling homeowners hey we're not coming back for over a week (not the week of thanksgiving probably 2nd week in November) Don't get me wrong they did a phenomenal job with the demo work. Just to much negatives to continue with this company. I got guys coming out to hang drywall at $16 a sheet. Flooring im gonna do as well as painting. Gonna have to order a new dumpster and pay for another 1 because NatCat thinks my adjuster is their liaison and my adjuster is gonna contact me. You'd think you open your home to this company and homeowners have your company here when homeowners aren't home but do not have the decency to say hey Mr---- or Mrs ----- we ain't gonna be here next week. I got nothing but crickets. Then once paid they call to pickup dumpster and yet leave garbage bags of clothes trashed still in basement.

When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA

Stay far away from this company. Branden came to my door and used what can best be described as…read morescare tactics to try and get me to hire this company. He touched another company's fans and turned them off, which i did not ask him to do and he was not authorized to do, and he refused to turn them back on when I asked him to. I had to ask him twice to leave my home and he wouldn't leave. I asked him to put everything he was suggesting I do in writing, which of course he never did. It's incredibly rude try and take advantage of someone when they are already down on their luck. Stay away from this company.

Requested an estimate for mold prevention. He's very cooperative with our realtor and generated an…read moreestimate for mold prevention within 24 hours.

I had damage sustained to my property due to high winds. He was recommended by the public…read moreinsurance adjuster I hired. He did the mitigation for the water damage. Threw out 20+ bags of debris in my backyard. The insurance did not make payment until 4 months later. I gave him his cut of $19000 which he came immediately to pick up the check. He threw out the debris 1 month later. The debris attracted many rats in my backyard, and my lawn was destroyed. I kindly asked Kevin to fix my lawn. He said he would. This was back in June of 2024. I called him multiple times, he would no longer answer or return my calls. It is May 2026 and my lawn still has not gotten repaired. Kevin fix my lawn now!

Kevin was very Professional, him and his crew did a excellent job in my attic at a affordable price!read more

Inland did a complete reno for me at my home, guys did a great job. Good communication, Great work…read moreall around. Highly recommended. Thanks Guys - Lee

Installed on two new gas fireplaces, very good quality, professional work…read more Both fireplaces were installed within 3 days.

I got quotes from three companies for the exact same services. One company charged $3,300, another…read morecompany charged $7,500, and FresColour charged over $13,000. Either their prices are astronomically unreasonable or they really didn't want my business and gave me an offer they knew I'd refuse. Either way, I was insulted. The jobs I was looking to get done were: Kitchen cabinets painted, quarter rounds painted on my baseboards, my railing and spindles of stairway and 7 rooms, one hallway, and two bathrooms painted.

They are the best!!! I couldn't be happier with them. They are clean Through, nice to work with…read moreonTime etc. they deliver great work I couldn't recommended them any higher!!! They put out great work and are willing to please. They painted my entire house, doors, woodwork etc. excellent!!! Connee Meschini