We were referred to SERVPRO via our insurance company for some minor water damage to two room…read moreceilings probably from ice dams on the roof. Steve was at our door within about 60 minutes of my call to SERVPRO. He was incredibly professional and knowledgeable about the water damage and the best way to proceed. After a careful inspection, Steve said he would be happy to do the cleanup work, but said that I would likely be better off doing it myself (cutting a few holes in the drywall to allow for drying and doing a repair in a few days). I did the work the next day, and I'm very glad he recommended that I do it myself. He literally saved me hundreds of dollars! At the end of his visit, Steve refused to accept any payment for his visit. I greatly appreciate his time in evaluating our water damage and I think a positive Yelp review is the least I can do as a thank you. I would highly recommend Steve with SERVPRO!

Great work in our attic ! Thank you! Came highly recommended…read moreand delivered on the work

Last week I had a fire in my home, it was about 4:00 am in the morning, in less than 20 minutes I…read morehad several board-up companies outside. Getting my kids and dogs out of the house was my priority, but looked like these companies could care less, they wanted my business. The fire department put out the fire, it was a big fire, my home is not livable at the moment, we lost everything. I picked a board up company and they boarded the windows and doors. They tried to get my business for the rest of the work inside the home but the Fire Department advised me not to sign anything until I spoke with my insurance company. There were so many public adjusters outside fighting for me to sign on, it was scary. I went to my parents house, called my insurance company and they recommended ServiceMaster by Zaba, within 5 minutes I received a call from Brittney at the office, she had a crew arrive onsite in less than 30 minutes. When i showed up to the my house i could not get out of the car, there were a bunch of public adjusters waiting for me, they were ghetto and yelling at each other, I had to call the police. I called the Service Master manager which I was able to identify based on their yellow trucks. He walked over to my car and we walked to the house, i could not believe how unprofessional the public adjusters were, they were yelling ignorant comments. I dont what makes them think anyone would want to do business with them. One of the Public Adjusters walked into my home and bluntly told me, he can rebuild my home to be my dream home and put money in my pocket! I was so mad, I kicked him out. I was impressed at how professional ServiceMaster by Zaba was. They kept their cool throughout the process and were never disrespectful to any of those jerks, they focused on me and my home and asked how my family was. I had smoke, soot and water damage everywhere, of course at this point nothing was salvageable. The adjuster arrived while we were there, we spent about 3 hours going over the work that needed to take place and the expectations. I am very happy and blessed to have been recommended ServiceMaster by Zaba, the process so far has been easy and they are handling all the communication with my insurance company. Neil, Joseph, Alecia and the rest of the team and office staff have been amazing. I hope no one experiences a fire, they are devastating and sometimes fatal, but they are not avoidable. Please make a wise decision, be aware of signing with a public adjuster, speak with your insurance company first. I highly recommend ServiceMaster by Zaba, they are a great company with great staff.

Amazing service, fast and great work! Lovely staff as well! I've booked their water damage services…read moreas well as upholstery. What an amazing job they did! They completed work in a couple days and were great at communicating what was going on since I've never dealt with water damage before. They have a separate residential team who cleaned my couch and rug and made it look brand new.

Frank, the owner, actually does his own servicing. He does beautiful work at a competative price…read more Frank completed a job at the McHenry Moose Lodge. He accepted the job and performed on a SUNDAY ! The lodge is very busy and the carpeting is very old, so finding a carpet cleaner to take on the job was not easy. It is mandatory to have the best appearances for rental of the lodge for weddings, parties, and events.The only way to go, was to hire a reasonably priced professional. Frank accepted the job and exceeded everyone's expectations. Anyone who showed up at the lodge noticed the difference in the carpets, and were amazed with the results.

A pipe burst in my basement on a Sunday morning. I called several well known restoration companies…read moreand had to leave messages. Nu-Gen actually answered the phone! They came within an hour. Then sent a crew to mitigate damages immediately. Sean was the "crew". He worked so hard and quickly tearing out soaked padding and carpet, setting up fans and plastic walls to contain the area. Ni-Gen has been over everyday to ensure the humidity etc was going down. Very professional and great customer service.

Staff was prompt and curteous . Special thanks to Isva Peredo, Wildei Perez and Hermides Montenegroread more

I was significantly overbilled by SERVPRO of Buffalo Grove (and all the other franchises they run)…read more When I disputed the charge, the response became aggressive and escalated quickly, including threats of legal action and additional fees in the thousands. I provided picture evidence supporting my case, as well as their measurements weren't even close to accurate of my house. I pointed this out but it was not meaningfully addressed and their aggression continued despite my legitimate dispute. Feeling pressured and overwhelmed by the escalation, I ultimately paid the amount despite believing the charges were not valid. I'm sharing this so others are aware of how billing disputes may be handled here and won't be put in a position to be bullied.

Alliance Disaster Kleenup did a fantastic job restoring floors and walls and ceilings at my place…read moreafter the main sewer pipe exiting the place backed up and there was water/sewage damage on main level and basement! From Ran, the estimator dealing with insurance to Peter, the project manager to Slawek and his crew of Dan and Chris, the guys who did most of the hard work I was so totally impressed that I believe my place looks brand new! Great job guys! I will contact you again when I need more work done...thank you very much! Regina Novak 4/28/2021

ADK was assigned for mitigating extensive water damage in our house. Edgar came promptly for…read moreinspection and coordinated with the pack out team. Nixy came next day to inspect and assigned Miriam to supervise and get the pack out done. As planned Miriam and her team did a great job in packing and moving all our salvageable belongings to the warehouse in an efficient manner. Thank you Nixy and Miriam

called for a flood cleanup, and they had a crew out right away. They worked with our insurance…read morecompany for a speedy approval, and estimates warfare and precise. Jobsite was restored ahead of promised timeframe I would recommend their services to anyone

I think Servicemaster may have finally gone completely out of business. I tried phoning them on…read moreseveral different numbers they have listed, and none of them even ring, much less pick-up. They did damage to our property, and we are trying to get it resolved. I did enter a chat on their web site, and the chat bot affirmed they are still in business. But still, no phones are answered or even ringing...So I'm thinking chapter 7 has come knocking on their door, and we damaged customers are left hung out to dry...

All Flood and Fire came to clean my carpets that were very stained, I really didn't think there was…read moremuch hope for them, but the All Flood team exceeded my expectations, I can not believe how awesome my carpets look they honestly look brand new. I highly recommend this great Company for any water clean up, restoration needs or carpet cleaning. thank you Bob your team is awesome. Michelle B

Our basement flooded. We called them. They came out. They cleaned it up dried it out and then we…read moredidn't hear from them for weeks. I kept trying to call. They said they would be coming. They finally came did some work and then we didn't hear from them again for a couple weeks. Finally came back finished the job. Then there were some things we wanted them to come back that we didn't see at first. Tried calling left messages and they still haven't contacted us. The 2 guys that came out to do the job that work for them are very nice. It's not their fault. It did take time for insurance to get back to us. Still they didn't show up when they said they would. Insurance company did take a little. I still haven't heard from them to come fix 2 things.

I recently had the pleasure of working with Scott and Deb, as they completed an inspection, and…read moreperformed remediation, for a condensation damaged area of my attic. Their profesionalism, communications, trustworthiness, and expertise were extraordinary in every respect. They scheduled and thoroughly completed all work within days of my intial outreach to the company, and performed those services at a very reasonable price. I would highly recommend their company to anyone in need of restoration and remediation services, and know that I would immediately contact them in such an instance.

Honest. Professional. Trustworthy. Called them for a mold inspection, and was reassured from…read morethem it was not actually mold. They then showed me how to prevent the condensation that was causing the stains. Was incredibly impressed with their customer service.