I edited from 2 to 4 stars since I was commenting on work done by the previous owner. I'm leaving…read moremy comments to advise people of things to watch out for. We had some work done 6+ years ago. My advice would be- don't rush to hire any company. We hired one company to remove the raccoons, another to fix the roof, then I felt rushed because Newnam had an opening the same week. I should have found out more about the process and thought about what I really needed. They took 6k from the insurance and it was a 4 hour job. They added blown in insulation but didn't insulate the attic access panels in the ceiling. Whenever one of the panels is opened, there is a shower of blown in insulation, so not only is the panel uninsulated, but we lose insulation every time it's opened. I called after the job was done to comment on how fast the subs finished and Newnam wasn't concerned. Initially I was told it would be a two day job. I didn't realize the issue with the attic panels until later. I've learned you should insulate and weatherstrip these panels

I just had Raccoon Remediation done. Mike was knowledgeable and the crew was very efficient and got…read moreright to it. They left the place clean.

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

A pipe burst in my basement on a Sunday morning. I called several well known restoration companies…read moreand had to leave messages. Nu-Gen actually answered the phone! They came within an hour. Then sent a crew to mitigate damages immediately. Sean was the "crew". He worked so hard and quickly tearing out soaked padding and carpet, setting up fans and plastic walls to contain the area. Ni-Gen has been over everyday to ensure the humidity etc was going down. Very professional and great customer service.

Horrible! If I could give less than one star, I would. We called Nugen for a pipe burst…read more12/24/2022. Yes! 2022! And we are still dealing with the damage they caused and trying to get a resolution for their completely inflated, unnecessary charges and unnecessary demolition. The renovation is still not complete due to all the out of pocket expenses we have incurred to put our home back together. We have had 2 other restoration companies as well as 5 adjusters verify that what they did in our home was completely unnecessary to midigate my pipe burst. Nugen assured us they would work with the insurance company to get all damages and reconstruction covered. They did absolutely nothing but make the situation worse with the insurance company with their arrogance and refusal to speak with them. We are left with a lean on our home after 90 days and out of pocket expenses of over $10,000. As if dealing with a broken pipe is not enough, Nugen will just make a very stressful and horrible situation worse. I have found that we are not the only one they have done this to. PLEASE! Dont let them into your home! I would not want anyone else to have to go through what we have and still are going through with Nugen, a year later!

Brendan and his Team, Austin and Conner, were fabulous to work with! Very Professional, friendly…read moreand Fast. Thank you!!

On February 14, my elderly father's apartment suffered a severe pipe break that resulted in…read moresignificant flooding throughout the entire unit. We contacted Restoration 1 of Cary, and within minutes, their team was on-site and fully engaged in managing the situation. Their rapid response, professionalism, and thoroughness were nothing short of remarkable. The crew carefully and respectfully moved every item--large and small--from my father's apartment. Each piece was photographed, cataloged, and relocated across the hall to a vacant unit. What impressed us most was their attention to detail: when the move was complete, they had organized the new apartment so seamlessly that it felt as though he had always lived there. Following the relocation, the team immediately began assessing and addressing the damage in the original unit. All of this was completed within hours, with clear communication, efficiency, and genuine care. Every member of the Restoration 1 crew was kind, helpful, and extraordinarily compassionate during a time of great stress for our family. Their commitment to excellence and customer service exceeded our expectations in every way. Restoration 1 of Cary turned a very difficult situation into a manageable experience, and I would not hesitate to recommend them to anyone in need of restoration services. Their service is, quite simply, exceptional.

Thorough inspection by Josh. He also gives instruction and tips if work is to be done by someone…read moreelse, eg. duct work. Carol is easy to work with and accommodating.

Josh did a thorough investigation of our attic and uncovered an issue which a roofer missed when…read morethey provided us with a quote. Thank goodness we did not go with that roofer. He was able to thoroughly advise us on how to rectify the soffit/attic issue. He was able to remediate a few areas of mold we had on drywall due to not dehumidifying our home and a lack of insulation in two small areas of our attic - too much soffit in two areas of our home. He cleanly cut out the bad drywall and did not cut through the vapor sheeting, underneath. I was pleased that he only cut through what was necessary with surgical skill. Only the drywall was affected in 4 of the small areas. Two areas - around a skylight and one ceiling area did affect a few boards in the attic. They cleaned the boards with a green, botanical product and then encapsulated the affected boards. No fans were used anywhere so mold was contained to affected areas and once drywall was removed, it was immediately bagged and removed from the home. Skylight ceiling was HEPA vacuumed and a HEPA air filtration machine was used in all of the areas while the work was meticulously completed. The bathroom ceiling was cleaned and then painted with a mold resistant coating. Josh thoroughly explained how long the bathroom needed to dry and that no humidity could be created in the bathroom until it was completely dried. He explained that it needed to dry naturally, without a dehumidifier, otherwise the paint might crack. Josh thoroughly explained everything he would do and everything he was using (cleaners, machines, etc.) prior to starting the work. He was an excellent, educated and experienced remediator/communicator. Carol, in the office, was able to calm me down and reassure me when I first called to schedule the job. Another company could not handle my upsettedness about our mold problem and hung up on me. She was able to email me receipts after charges were completed. Her follow-up throughout the process was great despite my changing the work order a few times throughout the process. Her calm, positive, uplifting demeanor was just what I needed during this time. I do not hesitate to recommend Indoor Air Repair to anyone with mold issues, except for the fact that it might be harder for me to get scheduled with them if all of you use them, too!

I have an older home with some older piping and plumbing system. Well, my kitchen sink and laundry…read moredrain into the same area and it can cause my floor drain in the basement to back up. One day, I walked downstairs to a decent amount of backup, so I gave Roto Rooter a try after trying a less expensive route the last time, and spending a decent amount to have my pipes rodded. They gave me an overview of what was happening, why it was happening and what my options were. They rodded all the drainage, showed me the dropping of city sewer and showed me the condition of my cast iron. Again, they reviewed what I could do to remedy and fix the situation. Due to finances, I opted for a cheaper maintenance option, to add an enzyme to my drain monthly, which kept the rodding fix maintainable. I am currently saving to have them back for a more permanent fix, but I am grateful for how transparent and understanding of financial strain they were, not pushy on which option I chose, even though it was less money. The technicians were great, very helpful and professional, did a good job of cleaning up - left nothing behind but improved drainage. :)

I requested a service to unclog a single, kitchen sink. First, I requested a window of 12-1PM…read moreonline. Then, the business contacted me at 10:45 and said they were available earlier, so I left an appointment to go home, but when I arrived, I received another call that stated that they were running behind. I ended up waiting until 2:50 PM for the technician to come, and then he quoted me $725 for the sink, but generously offered a $75 coupon making my overall cost $650! I declined the service and contacted 2 separate area plumbers. Imagine my surprise when I received 2 quotes for under $300. Don't call this business, shop around and find a local plumber. You will literally save hundreds of dollars.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I wouldn't recommend this company. They were very friendly when trying to win my business, but the…read moreexperience changed quickly afterward. The project manager originally assured me he'd "take care of everything," but when I followed up to ask when reconstruction would begin, his tone completely shifted and he said it wasn't his department. From there I was passed off to other people like I was dealing with a completely different company. Overall, the communication was unclear and the customer service felt disjointed. On top of that, I was told it would take 2-3 weeks just to receive a quote for reconstruction work. It just wasn't a great experience.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!