We stopped in after a day of hiking. When we walked in, we noticed the floor was slippery but carried on. We ordered and the man at the counter is the reason this is a three star review instead of a two star review- he was super nice and seemed happy to help. There was quite the line of people but our food still came out pretty fast. The food was decent. The fries were a little over salted according to my family but I'm not complaining. The worst part was how nasty the women's bathroom was. The floor around the toilet was soaked in something that I don't even want to know what. The toilet itself was also gross. The paper towel dispenser was broken, resulting in a roll of paper towels just sitting on the counter..soaked. The men's bathroom was also not clean. read more

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First they had pull forward to wait 5 minutes just to hand me some else's order. I took the order back inside and they were just about to give the car behind me my order. Never the less the chicken sandwich was NOT good. The chicken tenders had to much batter...the fries were barely warm. The best thing I had were the fried pickles ...that's the only reason they get two stars from me. Not worth my time to even take pictures...I threw most of it in the trash. read more

Zaxbys - Just be sitting in my car waiting on my order at 10pm at night - Fast Food Near Me - Sylva, North Carolina

Food was great, the services was nice as well. The food was enough for more than one person read more

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quaint little town next to the western Carolina campus, this zaxbys is tucked into a corner across from a Wendy's and Taco Bell (not bad selections). Among other zaxbys locations I've been to these guys are on par with the freshness i'm used to from a typical location. where they shine the most is their spectacular service and kind dispositions. thanks again for your suggestion on the wings and things combo Sage! read more

Awesome, the workers at this zaxbys is always awesome and get me what I need. Food is usually great too. Never had a complaint. The inside is always clean when I come in. read more

This is literally the worst Zaxby's I've ever been to. I'm not sure if it's poor management or staffing issues, but we will never go here again. Recently, we waited in the drive thru line for 30 minutes (no exaggeration) only to be given the wrong order. When we went inside to get it fixed, we stood in line with others given the wrong food for another 15 minutes. We decided to give them one more try. This time I ordered using the website and mobile pickup, thinking maybe it would help us get the correct food. When my husband arrived, he was told they had no salad ingredients! None. And despite talking to the manager, he was unable to get refunded without the manager forwarding it to his boss. Two days later our card still hasn't been refunded. Avoid this awful restaurant! read more

This place is going downhill fast! The tea was stale and the service was SLOW!! 30 minutes to get my order. read more

This place has gone downhill bad! Always out of stuff and takes forever!!! I understand not wanting to work but if you're going to have a job and show up at least work! I love zaxbys and always have but the management now just absolutely sucks they really need to get a whole new line of staff and management read more

This is the worst Zaxby's I have ever been to. Food was terrible, they shorted me 2 tenders, a piece of bread and one of my entire entrees. Finally went back and got the stuff just for it to be all cold. It's terrible. read more

Every time I have ordered food for delivery, the chicken is soggy, the fries are cold, and the drinks are watered down. I only live a mile from them. Your best bet is to go inside the restaurant and get your food. That will help you out knowing whether or not the food has been sitting there. Or if it was just made fresh read more

Food is always good well made, but it's cold half the time so it's not that great half the time. You can stand up front and get ignored for 15 mins waiting for an order that's just sitting on the counter but they can't be bothered to call it out read more

My pickles were burnt and when I asked them to remake them they were burnt again ... I just don't think they should be served looking this way read more

Zaxbys - Fast Food Near Me - Sylva, North Carolina

Paid over $30 for an order. Chicken tenders tasted burnt because the fry oil is obviously dirty. Fries were soggy. Cheddar bites were cold. I normally have no bad experiences with Zaxby's, but tonight was not one of those times. Very disappointed. read more

Zaxbys - I ordered fried pickles and this is what I got. - Fast Food Near Me - Sylva, North Carolina

came here after a long day, went around the drive thru, waited 30 minutes to even order and an additnoal 20 to get to the window. we got our food went to check it and it was all wrong. we went back around, very rude and mean employees. the manger fixed it but it's still ridiculous. read more

I've never had a Zaxby's forget my zax sauce almost every time I come in. Why did they stop putting it in the box? This time, I had a crying newborn in the back, and forgot to check it and made it all the way home, 30 minutes away. This is ridiculous, hire some people that actually know what their doing read more

Food was trash. Was not at all happy with my order. Service was careless. I don't recommend anyone here honestly

I fell in love at this exact zaxbys when me and her switched shoes and I put her hoodie on. And before you call me a bitch I was cold and the hoodie had her name on it and it was so warm and it smelt like her. But now I can't see her and she's left me on delivered for almost 2 hours I don't care if she has a life I devote all my time to her read more

I usually love this zaxbys but the night shift crew's attitude is terrible.. I ordered a chicken sandwich and unfortunately it was disgusting, not cooked throughly and rubbery. I almost threw up my first bite. I walked up to the counter, not to complain but to order something different and the girl behind the counter was beyond rude. (Dark hair & glasses) Because it was 6 minutes after 8, She didn't even ask if I needed help . Next time I want a rubbery sandwich and rude service guess I'll visit McDonald's down the street. Thanks Zaxbys! read more

Zaxbys - Rubbery chicken sandwich - Fast Food Near Me - Sylva, North Carolina

This particular Zaxbys has become very, very bad in the last couple of months. Unbelievable how slow they are running the drive thru and then fries are not even warm. It is run as if there is only 1 person inside doing everything. read more

I said no tomato's on my mf zalad. If I say no tomato, don't give me tomato. Zimple az that.

We were looking to grab a quick meal as we passed through Cullowhee at dinner time. It seemed every place we considered was extremely crowded. When we saw Zaxby's we figured it would be a good option. When we arrived there were only two people ahead of us in line. James was working the counter and was extremely friendly and polite. Just as we ordered it looked like a huge group of about 30 people came in. It was obviously too much for the staff to deal with. Somehow our order got mishandled and we waited almost 30 minutes before the incomplete order was ready. Another 7-8 minutes passed before the missing items were ready. The manager apologized and thanked us for our patience. The food was tasty, but it would have been better if the complete order was ready at the same time. The bottom line is we probably won't return unless it's not at main meal times. read more

paid for an order around $30. food was okay but the grease was obviously used too much and the cheese bites were cold. chicken tenders tasted burnt because of the used grease that they were cooked in read more

This place sucks. The inconsistency, the rude staff. I do mostly online ordering and the last two times have been horrendous. I waited in their ridiculous drive thru just to be told that I had to come in and they absolutely refused to give me my order in the drive thru... I've been able to pick up in the drive thru for the past year... then this past time we go to go into the store and the doors are locked and we are told to go to the drive thru... get your stuff together. This is ridiculous. The food is great sometimes and sucks others. The management is poor. It's the better of the fast food in town but that's not saying much. read more

Grossest zaxbys I've ever been too! Trash was full, tables were all dirty, soda machine was out. Worst managed location I've ever experienced. Was traveling thru but will never make this mistake again. Go to Arby's or a local place instead read more

Used to love this place. Last time I went I ordered a 5 piece chicken tender plate and I walked away with two chicken fingers and barely any fries. Check your order before you drive away! Also rude service. Going down hill :( read more

One of the better fast food chicken in town. Just double check your order like all fast food joints. But other than that, this is a good friendly place and clean. read more

there all absolute legends, the manager Lily let our whole team walk through the drive through cause they just like that

Zaxby's Cullowhee served not just "undercooked" but almost completely raw traditional wings yesterday. Maybe they had just changed the oil in the fryer and it was not up to the correct temperature or maybe their fry cook is not adhering to the timer?! So dangerous, so glad my student did not ingest very much of that Come on man, it is not that hard to fry chicken wings.... read more

Walked in. First thing we saw as you entered was a filthy highchair. Can't believe anyone would put their baby in it. This was at 11:40 a. m. Restaurant should have been cleaned at closing last night. As went went further into the restaurant and saw the dirty floors , we had enough! Turned around and walked out. read more

Surprisingly good for a fast food place. My husband and I got salads with blackened chicken and they were huge. Our son got the 10 piece wings and really enjoyed. Only negative might be the price - seemed high for 3 people having lunch. Place was clean and service was fast. read more

Chicken dry sides cold biscuits falling apart I no longer eat there. Have had several bad experiences there from cold food to getting drive through orders wrong. I did complain to manager who was kinda rude and disrespectful . read more

Best Zaxbys by far! This one is always clean, great service, excellent food. Zalads, finger plates, nibblers, your choice all are delicious!

I loved Zaxby's when we moved here in 2014 but it seems lately they are cutting corners to the point it isn't worth coming in. Prices have gone up and some of my favorite menu items are disappearing. Even though they give you more ranch dressing than the average human could possibly want, they are now required to ask you whether you want the three or four tiny shreds of celery that come with the meal. I am paying for the meal as it comes. Don't ask me to forego the healthiest part of the meal I am paying for just so you squeeze a few more pennies! If you don't want to serve celery, take it off the menu like you did with the chicken salad sandwich. The Caesar salad looks like a plate full of sickly nothingness. The chicken gets lost in a sea of pale lettuce and bread cubes. Even the bacon looks like it lost all its color. You need both packets of dressing just to give it a little personality. AND they stopped putting out lemons for the iced tea. It just seems like they are more concerned about cutting costs instead of providing a tasty experience that makes you want to come back. I reiterate, I am not a new customer. I don't complain when I want to swap sides and your inexperienced teenage employees don't know how to ring it up without charging us for extra items. I don't complain when the ice machine runs out. I dine here regularly so I'm not just griping randomly, but this isn't Zaxby's I have grown to know and love. Not a big fan of the Bo-place down the street, but at least I know what to expect when I go there, so there I will go. Sorry Zaxby's, the honeymoon is over. read more

Got stuck in Sylva due to snow storm and visited this drive thru. Jon took my order and was extremely polite and courteous. He greeted me at the window with a smile and made sure I had everything I needed before I left. When I returned to my hotel room, I was just as pleased with the product. My salad was fresh and our wings were hot and crispy. (Keep in mind, the town was basically shut down and other restaurants in town were closed). Great job, Zaxby's! read more