This was the nicest fast food restaurant I have ever been in. The general quality of fast food has dropped tremendously since Covid, but had I come in before then I still would have been surprised. The owner was on the floor with the employees and was serving with them like a real leader does. It had a 100 A grading, and my food came out quick and well. I'm not from here, but if I was I would definitely be a regular. read more

Yesterday I stopped and had lunch at Zaxby's in Smithfield NC. I didn't have time to get a salad (which I preferred) as I was traveling and needed something quick I could eat with my hands. The staff were friendly and helpful and the food was hot and fresh. The crinkle cuts were well-seasoned and the strips were descent. Not as flavorful as I remember. Solid lunch and a cold drink with the good ice. read more

Zaxbys - 3 Strip Deal w/ honey mustard sauce - Fast Food Near Me - Smithfield, North Carolina

Yeah, this Zaxby's in Smithfield NC off I 95. I've never been a big fan of Zaxby food and now remember why. I don't like how they give 50% fries25% bread & 25% chicken. If your goal is to eat unhealthy then be my guest and eat here but I am not. The Zax sauce has no taste, I wanted to ask for Chick fil A sauce but not likely. My wife got a salad and we later see her fork is missing only empty wrapper, we came back bc can't eat salad w hands. Based on some of the incompetency & unhealthy nature of my meal I will continue to avoid this restaurant in future. read more

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Stopped here while traveling down 95 on my way to Florida. I had the Zaxby signature chicken sandwich with fries and a lemonade. The sandwich was good but over cooked. Fries were meh. Highlight really was the lemonade . read more

I didn't enjoy my finger plate w fries and honey mustard sauce. The food wasn't hot, and the fries were cold. I may not return to this location, especially since I didn't receive extra fries instead of coleslaw and toast. I placed my order through the drive thru. read more

Everyone was so nice! From the gentleman taking my order to the woman who helped get me checked out. The food was delicious and hot, and the restaurant was very clean!! This is a very well organized establishment. read more

I've always wanted to check Zaxby's out since they don't have any in my area. I ordered the chicken sandwich on Texas Toast and was pretty underwhelmed. Chicken was dry even though it was smothered in ranch and spicy sauce. Crinkle cut fries were better than I thought; hot, crispy, and mostly longer pieces and few small crunchy parts. Now that I've had it, I'll just drive by next time. read more

Sadly every time we pick up an order half of it seems wrong. This last time my husband almost walked out due to the cashiers rudeness. If you are wearing a mask PLEASE SPEAK WHERE PEOPLE CAN HEAR YOU. He couldn't hear anything she was saying and asked her to repeat it because he couldn't hear. She pulled down her mask and said "Can you hear me now??" I work with the public and that's not necessary. You don't know who can or can't hear well especially in a busy establishment so speak up! It'll be a while before we go back. read more

Great fast food . Nice new place . Wish there was one up North!! Chicken sandwich is better than the competition.

Best customer service I have ever experienced. Was first greeted by the owner of the fine establishment follow by the very kind cashiers. I asked for extra Zaxby's sauce due to not having a Zaxby's where I live and they went above and beyond. I now have enough sauce to last me until I make my next trip down south. The food of course was spectacular... as always. Thank you so much! read more

First time at a Zaxby's: customer service was excellent, food was great & restaurant/restrooms were very clean!! Kudos to staff & management. We will be repeat customers to this location. read more

My fiancé and I decided to get dinner here because we didn't feel like cooking. As we turned into the best parking lot we saw that the line was wrapped all the way around the building but we decided to stay in line. It moved very quickly! I think we were there for maybe 10 minutes. Our food was hot and fresh! Everything was exactly what we ordered. I did feel bad for the young lady working because she was taking orders in the drive through and was having to stand out in the ran with an umbrella! read more

Zaxbys - Nibblerz Meal - Fast Food Near Me - Smithfield, North Carolina

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It is unfortunate that my opinion of the Smithfield's Zaxbys has gone down. Orders still are hit or miss when picking them up. Tonight, I spent 25 minutes in the drive thru line for TWO Zalads. Just poor management. read more

That new Zaxby's chicken sandwich was disgusting and high priced. I'm thankful it was free tho. I wouldn't recommend you to buy it with your own money. read more

Always a great stop . Wish we had a Zaxby in New Jersey . My favorite is the Buffalo Chicken Salad. Comes with fried or grilled Buffalo Chicken and a choice of dressing. I always get the blue cheese to cool down the delicious tangy Buffalo sauce. Service was great. Ordered at the counter and was delivered to my table. Love their ice tea. Can mix match sweet and unsweetened to your liking. Salad came on a ceramic bowl with a slice of garlic toast. A perfect lunch. Even got a free macadamia cookie with a yelp offer. Staff was constantly cleaning tables are public areas. read more

The customer service was great! The young lady who helped us was very patient and helped us out with suggestions during our first visit to this restaurant Hmmmm . . . I guess I'm just not a fan. Didn't like the soggy fries. When I read they were crinkle cut fries, I got happy. But they were limp and not crisp. Maybe that's how they like it down south. The Zack sauce didn't have any bold flavors. The fingers were good and not dry. The buffalo wings were missing something that we couldn't put a finger on. read more

The chicken that this location is disgusting. Chewy and wet??? I wasted my whole meal

Service is ass got there @8:40 and didn't get my food till 9:05. As well fries are absolutely garbage. So is the food whole place in general needs a shut down. read more

Stopped by today for a pic nic lunch out under a shade tree in the parking lot. Food was consistently good as it usually is at Zaxby's. We received our food but didn't get silverware, napkins or ketchup so we had to go back to the door to request that. Other than that it was a good experience. read more

Came here during Covid 8/2020 and they have the drive thru figured out.. They have a tent with a fan for the employees outside taking order. We got through the line in no time! read more

Heard good things about the new chicken sandwich, so that's what I ordered with a side of coleslaw. Was very disappointed, the bun was over cooked and the chicken tasted terrible because it was very over fried. I also didn't get a fork with my slaw, so like idk if they expect me to eat it with my hands or what?! Anyway let's just say fix your sandwich because I literally couldn't even eat it. 2 stars because the workers were nice lol. read more

This is hands-down the nicest Zaxby's I've ever been to. It is such a treat to come in here and have a top-level customer experience & hospitality. Never had any trouble with the food or service! For the holidays, they even decorate the restaurant to the MAX. Enjoy the 3 Nibblerz listening to Xmas music read more

AMAZING food with Awesome and fast service every time! Also, the most friendly staff ever! Especially the wonderful owner operator!

The worst Zaxby's I've ever been to. Some of my chicken was so overcooked it was barely edible. The rest was too undercooked to eat. And my fries tasted like they were a day old. The dining room was a mess with spills that were left to dry in the floor and the soda machine looked like had never been cleaned. They weren't early busy enough to justify the wait. It seemed like there was absolutely no supervision and the staff that wasn't on their phone were arguing rather than serving customers. I literally expected to se the host of a hidden camera prank show to pop out, but no, it was just that bad. read more

Love that chicken from Popeyes!! Wait I meant zaxbys! Love that chicken from Zaxxxbysss!! Was rolling through town in my 6-4 today and had the feelin fa some skrips. Knew I could count on zaxbys. They've always been there for me in a time of need. When my second wife left, who did I turn to? Zaxbys. When I lost my job making 150k a year, who was there when I needed them most? Zaxbys. When I had a mid life crisis, went to vegas and came back with something Ajax can't scrub clean, where was the first place I went? Zaxbys. Something about those seasoned fries, that fresh buttered bread, and the tender love and care that goes into every tender just warms my heart. I don't know about you, but when some mentions chicken, I think of my first true love, Zaxbys. And this location is no exception. #ILoveYouForeverZaxbys read more

Zaxbys - 3 skrip snack box witha side of slaw - Fast Food Near Me - Smithfield, North Carolina

I told the drive thru cashier I had two separate orders. He rang them both up together and had to separate them when I got to the window. Also, I asked for the chicken fingers meal with fries... I got the 10 piece with a side of fries.... DOUBLE the price. Then, theses are the fries I got...barely even half full! SMH. read more

Zaxbys - Fast Food Near Me - Smithfield, North Carolina

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I've only been here once. I ordered the grilled chicken sandwich. I didn't really care for it but only because it was marinated in Italian dressing. The French fries were thick crinkle cut but served cool. The decor somewhat reminded me of Chili's. The staff seemed friendly and intelligent which made a pleasant experience. read more

Zaxbys - Fast Food Near Me - Smithfield, North Carolina

My first time trying Zaxby was prompted by a hungry pregnant wife in a car for 3 hours. This place was great. The staff were friendly and checked in on us to make sure everything was ok. It's a fast food restaurant that is why I feel it is out of the norm. The chicken club was really tender and the bacon was crispy. I will be stopping at Zaxby's more often. read more

Zaxbys - Chicken club - Fast Food Near Me - Smithfield, North Carolina

On a girl's road trip, we stopped in for lunch. One of us got the grilled chicken sandwich combo! The chicken was moist and delicious and the fries were great! Two of us got grilled chicken salad. So fresh, so good! It was the best fast food salad I've ever had. Great customer service and clean restrooms. Happy! read more

The chicken is awesome. Juicy, Flavorful. I love it! Everything is fast and fairly inexpensive. Service is good. The sandwiches are huge and definitely a good deal read more

This happened a while back but I didn't finish my food here and I went to get a to go box and the lady that was at the counter was talking to another employee like if they were not working. Terrible experience. Also I said "Can I get a to go box" and she got mad because interrupted her talking instead of working session. The only good thing I can say is that the BBQ boneless chicken wings where very nice. A good suggestion is to have the boxes somewhere visible or to make sure that the employees working. read more

Kicken chicken sandwhich!!!! So messy but sooo good!! Just enough spice. Clean, wifi, credit cards, drive thru. read more

Very VERY busy location. The place was non stop, and with that the drink machine went down due to it being low on almost all the drinks. The girl who took my order was nice and welcomed me. Other than that it's just like all the other locations just a lot busier and noisier at this one than I'm use to with the ones at home. read more

Just one question - why does Zaxby's (not just this location) never had bottled water? It's like they don't even order it - not that they are running out. Other than that everything is usually good. read more

Stopped in with family.. Great service exceptional staff! Like everything was taking care order placed, came as ordered, food cans to table in great timing. Really friendly environment. read more

The food was good but had very little. I spent a lot and got very small portions. I eat at Zaxby's a lot and I don't know why they are reducing the size of their meals. read more

it's my favorite it's so good i recommend it. i mainly get mines doordashed but when i went to the drive thru it was nice customer service

This place was terrible. It is the worst chicken I have ever tasted. Overcooked and dry! Just terrible. Took the food back up and they actually asked if we wanted fresh food? What kind of question was that? Spent over $20 for us to eat and it was not good. No apologies from the staff. We felt like we we were the ones at fault. Never again! read more

I was introduced to zaxbys a couple of years ago and have made a point to go whenever I am near one lol but I came to this location after visiting the outlets located next door. We came here to use a gift card won at a Christmas party and to get some food before getting back on the road to go home. They were pretty busy but the experience was professional and we received quick service. We ordered bone-in chicken with fries and a chicken sandwich. I get weary about ordering chicken sandwiches because they can be greasy making the bread soggy but not here. Once you order they Bring the food to your table if you eat in. The store was very clean and had very good customer service. The inside had paraphernalia of the nearby sports in the area so it gives you a hometown feel and shows the support of the City which is nice to see if you're a NC fan. This location is right near the highway so you can stop in maybe do some shopping then jump back on the road. Will definitely do this if I'm in the area again read more

Man, what a disappointing experience this time at Zaxby's. I live now in Maryland, where there are no Zaxby's, but having lived across the Southeast US, I know their offerings real well. So earlier this week when I stop by one on my way back from Georgia to Maryland at this Selma, NC location, it proved to be a mistake. The server was unpleasant and impatient and never smiled or said thank you, and the food wasn't that great. My chicken fingers were unusually dry, and the fried pickles were too greasy. All this for $9.50. Bummer. read more