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Zaxbys

3.3 (52 reviews)
Closed 10:30 am - 10:00 pm

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Burnt

considered under a few things I worked in customer service all my life (15 years) and I know when things get frustrating they really are frustrating but yesterday I had an experience I don't normally have from this establishmen. First off the customer service sucked, the order taker was pleasant but when we arrived to the window things started to change. we gave them our money and they said nothing about us having to waiting because they was running out of chicken. We waited in line for about 20 minutes and we asked did we need to move up the girl said no at first and 4 seconds later said yea can you move up. mind you one of us is on lunch break at a fast food establishment. So one of the crew members came out and said we are out of wings 30 minutes later...we asked so what do you have she told us we can get a boneless wing meal instead and I said ok. then I thought Im owed so money because I know there was a difference went to try to go inside there was a sign on the door that said running drive thru only. so I bang on the door and someone came and I asked what's the difference between a boneless wing meal and a traditional wings and things. she said she would have to see waited another 15 minutes to be told I couldn't get my surf and turf because they were out of tenders I said ok at this point I'm frustrated, im standing outside pregnant and It was kind of cold and Im hungry. I didnt get in an attitude with them I just wanted what I ordered. 20 minutes later food came out checked the order and was missing a whole meal went back to the door and knocked no one came I called the store and told them what was missing, took them 5/10 to bring it to me. we left got home started to distribute orders the salad was wrong I asked for no onions and cheese their they was, my shrimp was burnt till you could taste the burnt. I was so unsatisfied and you think they cared no. They won't have my business in a while. I really hope this reaches corporate because they need their attitudes adjusted for under pressure moments. If you don't wanna do anything dealing with people don't work.

Jamie Lee B.

This was honestly the best service and food I've received at a zaxbys before. Shout out to the cashier and guy who helped her understand my weird pregnancy craving order. The food came out correct and fast. Despite me being difficult, they were so sweet. I will be back.

Sri R.

She is the person who was inside for packing and delivering or giving from the counter.....like she was inside the kitchen -giving to counter person- she is an elderly lady meaning - all the cashiers or people standing around were young kids or in the age 10 or 12 to 25 or maximum 30. this girl or lady must be above 30 - she is an Afro American lady. A. She was kind enough to smile at me when i went first time also to pick the food 2. She asked me what i went when people are standing for cash or ordering - She was super nice even though i speak Asian indian thick accent She said, she is happy to put to go the Fries - it was fries while i have to drive to Lumberton from her place...i was driving from Charleston, SC to Lumberton on that day did not get her name - i apologize She can recognize -at that time of the night i was One and only Asian Indian Thick accent man even though i have been in this country from May 16th 1996 by Gods grace touch wood/knock wood

Love this pic northern wall!
Cal D.

The Mrs. and I have been Zaxby's fans for years now. Since we don't have them in the north when we get the opportunity to eat at one we jump at it. Been coming to this Zaxby's for two years now on our drive south to Florida. Each time the food and service has been good. Restaurant is clean and modern. We will be making another stop here in the near future.

Bill M.

Lots of chicken choices. Very friendly and efficient team. Nice n clean bathrooms. A good travel stop. Got a couple of 5 chicken wing meals and some fried muchrooms. Both where really good and freshly cooked.

Chicken yum
Michelle C.

Great southern fried fast food chicken! This place is a great place to stop when you are traveling on 95. The restaurant area was clean and it looks like they have some one whose job is just to clean that area which is good. Extremely fast service! Friendly and helpful staff. Will come again when traveling on 95

Sweet tea
Jackie H.

We came right when they opened and they weren't ready; they didn't have the doors unlocked as well. When we entered, there was no one at the register as everyone was still trying to get their open stuff ready. When we sat, the tables were dirty. Food was decent and the experience could have been way better.

Clean place to make a quick stop.

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2 months ago

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Evan C.

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5 months ago

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6 months ago

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6 months ago

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6 months ago

Terrible costumer service. Very rude workers and was very slow to take orders. food took forever to come out

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1 year ago

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2 years ago

Tried the new southern shrimp. Was excited to come in. No diet drinks. No sauces no ketchup in stock. Disappointed

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3 years ago

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6 years ago

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4 years ago

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3 years ago

Good food, nice workers and the Ice tea is pretty good . I like the fries I shake a little more seasoning on them when I get home

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8 years ago

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4 years ago

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5 years ago

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4 years ago

Our Zaxbys is on point! Their team is on the ball and never disappoint with their smiles and awesome service. ~ Celina Gleason

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7 years ago

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5 years ago

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8 years ago

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8 years ago

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4 years ago

Food is good, hot, and great portions. Chicken tenders and fries are terrific. The chocolate chip cookies are tasty as well.

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5 years ago

My first time trying Zaxby's. I'm not going to say they're better than Chick Fil A, but if they had Chick Fil A sauce.....

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6 years ago

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4 years ago

We got the buffalo wings and chicken fingers , shared a salad. Everything was good and fresh

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10 years ago

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Stopped here on the drive from Florida back to Virginia.

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Zaxbys - chicken_wings - Updated May 2026

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