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Cook Out

3.3 (67 reviews)
InexpensiveFast Food, Burgers, Hot Dogs
Closed • 10:30 am - 2:00 AM (Next day)

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COOK OUT ATMOSPHERE

What's the vibe?
Good for kids
Good for groups
Outdoor seating

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Over cooked
Jc B.

The service was isanely horrible the cashier must've had a horrible life cause they came to the register already nasty. I got a bunch of stuff. Ordered corn dogs which are disgustingly burnt and i asked if they had anything but burnt and was given two more which were worse when the first one when i asked if they had any not burnt i was told i can't do anything about it. You can't do anything about it? You can't cook a corn dog? I swear simple things these days and the kids that "work" in guest service are horrid.

Burger and fries
Tom T.

Wow. Five stars. Now we know what all the signs up and down I 95 are for and what all of the hubbub is about this place. It's very good. This is a place where you get a lot to eat for a reasonable price and it's a very reasonable price. Basically, it's a burgers and fries type joint. Foods are fresh and tasty. It's a great place for a big family to stop for a lot to eat. Entrées come wrapped in foil if they're burgers with onion rings, and fries and other things on the side. Because it can get messy, they have an external sink in the lobby where you can wash your hands and wipe them down before and after eating. Nice touch. Try the soft serve - it is phenomenal and tasty and better than anything you'll find the DQ or the other fast food joints The staff is on the ball -- a rarity these days in the fast food business. Not only were they busy in attendance but they seem to be sharp and clear minded -- a welcome sight. Go and enjoy.

Some Cook Out restaurants are great, but this location is NOT. (Coming off I-95? Do yourself a favor and drive on. Plenty of other fast food choices in Manning that won't ruin your day.) My visit to Cookout on 4/5 might take the title for All-Time Worst Fast Food Customer Service Experience In My Entire Life. The cashier working the inside front counter is doing a major disservice to this establishment. This specific employee has been NAMED here in MULTIPLE COMPLAINT reviews dated at least 8 MONTHS AGO. This is clearly not just a one-off situation or an employee "having a bad day." This public-facing attitude and behavior is off-the-charts gross, but it seems Cook Out has ZERO interest in taking steps to correct a problem. That, in itself, speaks volumes. (I've attempted to reach out to corporate by website contact, by Facebook Messenger, and by asking for a direct email address to send photos. I've specifically asked NOT to speak to an 800-number, but a canned answer with 800-number is exactly how they've replied in each case. What a shamefully poor reflection on their supposed commitment to customer service. Please consider that I'd much rather have had the chance to address and resolve this privately first.) Placed two orders, both were wrong. Folks in line behind us got their order wrong, too. The brunt of the problems rests squarely on the cashier, who seemed to be both incredibly rushed - to the point of confusing the kitchen staff - as well as exceptionally careless. The hostility radiating off this employee is nearly palpable, and every customer interaction I witnessed (four, after my own) was rude, hurried, and full of contempt. I was chastised by Cashier for using the wrong terminology ("all the way") regarding toppings on a burger. Cashier walked away as I was speaking my order, resulting in the wrong item being rung up when she returned. Unprompted, Cashier yelled "GREEN BUTTON! GREEN BUTTON! GREEN BUTTON!" at my husband during the card transaction. (Apparently he was taking too long determining which button to push for credit versus debit.) The sweet / unsweet tea containers are not labeled, so I stepped forward to ask Cashier which container was sweet. I received an unsavory level of snark that suggested I must be an actual idiot for not telepathically knowing that sweet tea lives in the taller container. When I realized Cashier rang up the wrong burger, I mentioned the error to another employee. He brought a replacement burger, case closed. Cashier then steps in to demand, loudly, that I must give that wrong burger back, and - I kid you not - seemed to enjoy creating a scene over it. Rather than apologizing for her mistake or even for wasting our time, Cashier insolently insisted she must retrieve that burger. Her hands - which had recently touched the register and the microphone - were now on my food bags. Mercifully, Cashier remembered at least one basic food safety protocol and proclaimed, instead, that it was MY responsibility to dig to the bottom of the bag and hand the burger over to her. This employee's insufferable attitude is actively driving customers away, and she seems to take a strangely sarcastic satisfaction in doing so. The food? Equally as disappointing once we got home. Husband ordered two Regular burgers "all the way" and he purposely added "no chili." Cashier rang it up as Cook Out Style, No Chili. Both burgers had chili. He can't eat chili, so they were wasted. Tiny chicken breasts, soggy buns, wilted lettuce. Pathetic $4 Cheddar Bites portion is enough to fit in the palm of one hand. Sixty dollars and 20 minutes, total cost. The experience itself left such a bad taste in my mouth, much of the food went straight to the trash. Quick clarification: the last time we ate here - a few months ago - we had exceptionally bad service from a different counter cashier. This current visit was intended as a do-over, hoping the restaurant would redeem itself. Hard to believe, but it got worse. Obviously, we won't be supporting this business again.

'Huge' burger home style - slaw, cheese, raw onion, pickles, ketchup and mustard YUM
Jen A.

We stopped here for lunch on a road trip. This seems to be the highest rated cookout song 95 between northern Virginia and Georgia. Well deserved ratings! Even though they were packed (drive through and walk up options only available for now) the service was fast, the food was fresh and delicious and we were back on the road in no time. Covid precautions are taken seriously here who h I greatly appreciate. Sadly this means no restrooms but the staff was wonderful to direct us to one we could take our kids to.

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2 months ago

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Cook O.

Thank you so much for the 5 stars! We truly appreciate your support.

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2 months ago

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Cook O.

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8 months ago

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1 year ago

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1 year ago

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3 years ago

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1 year ago

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1 year ago

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9 months ago

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2 years ago

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Cook O.

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9 months ago

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Cook O.

Oh no! Call us at 1-866-547-0011 and we’ll assist you from there!

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3 years ago

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3 years ago

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3 years ago

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1 year ago

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5 years ago

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1 year ago

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6 years ago

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2 years ago

Been to many Cook Out locations. By far the worst one. Service sooooo slow and with major league ATTITUDE.

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Cook O.

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3 years ago

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2 years ago

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3 years ago

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6 years ago

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3 years ago

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4 years ago

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4 years ago

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3 years ago

Good food, service inside was slow , the drive thru seemed faster and the place was clean enough for a fast food restaurant

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Cook O.

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4 years ago

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10 years ago

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5 years ago

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